Property amenity

Reviews of Rydges Auckland

4.5 out of 5
Rydges Auckland
59 Federal Street Cnr Kingston Street, Auckland

Reviews

8.6

Excellent

Rating 10 - Excellent. 515 out of 1004 reviews" "
Rating 8 - Good. 340 out of 1004 reviews" "
Rating 6 - Okay. 96 out of 1004 reviews" "
Rating 4 - Poor. 28 out of 1004 reviews" "
Rating 2 - Terrible. 25 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Joshua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was good
Stayed 1 night in Apr 2024

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

David Allan, Vancouver

Liked: Cleanliness, staff & service
Location close to business area and waterfront area. Access to shopping and restaurants within walking distance.
Stayed 8 nights in Apr 2024

8/10 Good

Paul

Liked: Staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024

10/10 Excellent

Mel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central, with restaurant and bar. Great atmosphere in the bar, with happy hour and snack menu a must.
Stayed 2 nights in Apr 2024

10/10 Excellent

Fredrick, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Superb location; helpful courteous staff; clean refreshing room.
Stayed 2 nights in Apr 2024

8/10 Good

Susan, Hatfield

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was close to good casual dining choices and an excellent steakhouse called Tony’s. We walked to the marina area and to the luxe shopping district. The Central Park area on the hill was a steep but lovely walk which we did after visiting the Art Museum
Stayed 3 nights in Apr 2024

10/10 Excellent

Bridgett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel the bed is so comfortable and room is very clean this is my 2nd time staying here will definitely stay here again.
Stayed 1 night in Apr 2024

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location
Stayed 3 nights in Mar 2024
Response from Rydges Team on 7 Apr 2024
Thank you for your review and stay!

6/10 Okay

DELYSE

Travelled with partner
Liked: Cleanliness
So busy with construction right under our window but on fiday when thy where on holiday , so peaceful.
Stayed 2 nights in Mar 2024
Response from Rydges Team on 7 Apr 2024
Thank you for taking the time to send us your review! I'm sorry about all the construction on the street side; hopefully, by the time your next visit comes, Auckland Council will have all the construction finalized.

10/10 Excellent

Mark

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Rydges Team on 7 Apr 2024
Thanks for your review!

4/10 Poor

Caroline

Travelled with partner
Disliked: Property conditions & facilities
Parking was a nightmare. The power went off in our room, took numerous calls t reception before anyone came to fix it.
Stayed 1 night in Mar 2024
Response from Rydges Team on 7 Apr 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the parking and the power outage in your room. Please know that we take your comments seriously and will address these issues promptly to ensure a better experience for our future guests. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a much-improved stay.

10/10 Excellent

Les, Saanichton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and walkability to the water front and cruise terminal was perfect, close to Hop On Hop Off bus, restaurants etc.,
Stayed 4 nights in Feb 2024
Response from Rydges Team on 7 Apr 2024
Thank you for such a great review!

10/10 Excellent

Janis

We enjoyed our stay. Love the walk in shower.
Stayed 2 nights in Mar 2024
Response from Rydges Team on 18 Mar 2024
Thank you for your review and stay!

10/10 Excellent

YUMIKO, Glastonbury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked Happy hour cocktails.
Stayed 5 nights in Mar 2024
Response from Rydges Team on 18 Mar 2024
Thank you for your feedback and your stay!

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a convenient place in the heart of the CBD.
Stayed 2 nights in Mar 2024
Response from Rydges Team on 18 Mar 2024
Thank you for your feedback

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Rydges Team on 18 Mar 2024
Thank you for your feedback and your stay

2/10 Terrible

Li

Disliked: Staff & service, amenities
Yes
Stayed 3 nights in Mar 2024
Response from Rydges Team on 18 Mar 2024
I'm sorry to hear about your stay. Please reach out to the hotel directly so we can understand the issue

8/10 Good

Rhonda

Liked: Cleanliness, staff & service
Excellent location. Very good service. Bathroom could be a bit more spacious. It is a tight fit and we aren’t big people!
Stayed 2 nights in Mar 2024
Response from Rydges Team on 18 Mar 2024
Thank you for sending your feedback and for your stay with us!

10/10 Excellent

Judy

Travelled with partner
Rydges is very central to resteraunts, sky city and a short walk to the Viaduct. The rooms are small, however the facilities are very clean and we enjoyed the happy hour at the bar and meeting new people
Stayed 2 nights in Feb 2024
Response from Rydges Team on 18 Mar 2024
Thank you for your glowing review! We're thrilled to hear that you found our central location convenient for exploring Auckland's vibrant dining scene and entertainment options. While our rooms may be cozy, we're delighted that you appreciated our clean facilities and enjoyed the lively atmosphere at our bar during happy hour. We look forward to welcoming you back for more memorable experiences and chance encounters with fellow travelers.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Hotel is a bit understated
Stayed 2 nights in Mar 2024
Response from Rydges Team on 18 Mar 2024
Thanks for your feedback and your stay

6/10 Okay

Colin

Travelled with partner
Liked: Cleanliness
Property is dated.
Stayed 3 nights in Mar 2024
Response from Rydges Team on 18 Mar 2024
Thank for your review, and please accept our apologies for the inconvenience during your stay.

6/10 Okay

Teena

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Reception staff were not helpful, eould have paid for breakfast but was not offered on arrival, room was very basic for the price
Stayed 2 nights in Mar 2024
Response from Rydges Team on 18 Mar 2024
We sincerely apologize for the shortcomings you experienced during your stay. Guest satisfaction is our top priority, and it's disheartening to hear that our reception staff fell short of providing the assistance you needed. Additionally, we regret the oversight regarding the breakfast option not being offered upon your arrival. Your feedback is invaluable to us, and we will address these issues promptly to ensure a more pleasant experience for our future guests. We appreciate your candor and hope for the opportunity to make it right should you choose to stay with us again.

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Rydges Team on 25 Mar 2024
Thank you for your feedback

8/10 Good

Ali

Stayed 4 nights in Feb 2024
Response from Rydges Team on 25 Mar 2024
Thank you for taking the time to send us your feedback.

6/10 Okay

Jeremy Stephen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
No parking on site. Restaurant had limited and over priced menu
Stayed 3 nights in Feb 2024
Response from Rydges Team on 18 Mar 2024
Thank you for taking the time to send us your review. Please accept our apologies for the inconvenience during your stay.

8/10 Good

Ignacio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location clean, staff was good, but could have been better, called desk asked for lotion delivered to room and mone was ever delivered. Staff was very polte abd cordial
Stayed 2 nights in Feb 2024
Response from Rydges Team on 18 Mar 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location convenient and our staff courteous. However, we apologize for the oversight regarding the lotion request. Your comment has been noted, and we'll ensure better communication and service in the future. We hope to have the opportunity to welcome you back for an improved experience.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Rydges Auckland were amazing. Everyone was friendly and helpful. They arranged an early checkin to one of our rooms so we could store our luggage there. They checked our luggage after checkout so we could utilize the day before our cruise started. They were helpful with arranging meals and suggestions on things to do and see. The hotel itself was modern and clean. The rooms were spacious and comfortable. The location was excellent. Walkable to SkyTower, the port, Victoria Park and Albert’s Park and to shopping.
Stayed 2 nights in Feb 2024
Response from Rydges Team on 18 Mar 2024
Thank you so much for taking the time to share your experience at Rydges Auckland! We're thrilled to hear that our staff made such a positive impression on your stay. Providing exceptional service, from arranging early check-ins to offering local dining suggestions, is always our top priority. We're delighted that you found our hotel modern, clean, and conveniently located for exploring Auckland's attractions. We hope to welcome you back for another fantastic stay soon!

10/10 Excellent

Joonsung

Stayed 2 nights in Feb 2024
Response from Rydges Team on 25 Mar 2024
Thank you for taking the time to send us your feedback.

6/10 Okay

Varun

Travelled with family
Liked: Cleanliness
Disliked: Amenities
We saw many better looking properties in the area and our stay was way too expensive for the quality of stuff provided. The parking was a rip-off and we chose this hotel for the expedia VIP access which did not help in anyway.
Stayed 3 nights in Feb 2024
Response from Rydges Team on 18 Mar 2024
Thank you for sharing your feedback with us. We're disappointed to hear that your experience fell short of your expectations. We strive to provide exceptional value and service to all our guests, and we regret if we missed the mark during your stay. Your comments regarding the pricing and the quality of amenities provided have been duly noted and will be reviewed by our team for improvement. We apologize for any inconvenience caused by the parking charges and the lack of benefits from the Expedia VIP access. We appreciate your valuable input and hope to have the opportunity to better serve you in the future. If you have any further concerns, please don't hesitate to reach out to us directly.

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The coffee bar in the corner of the lobby was outstanding, especially the service provided by Senar the barista. He made us feel welcome and at home. Coffee was very good, paninis were excellent.
Stayed 4 nights in Feb 2024
Response from Rydges Team on 18 Mar 2024
Thank you very much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed our coffee bar, particularly the exceptional service provided by Senar. It's wonderful to know that he made you feel welcome and at home during your visit. We're also delighted that you found the coffee to your liking and that the paninis exceeded your expectations. We appreciate your kind words and hope to welcome you back soon for another delightful experience.

10/10 Excellent

Slawomir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 3 nights in Feb 2024
Response from Rydges Team on 18 Mar 2024
Thanks for your review and your stay!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff let us keep our bags there until we left. They called a cab for us to get to the airport. There was no creamer for the coffee in the room and they didn’t refresh the coffee for our second day. Overall, it was clean and convenient to transportation.
Stayed 2 nights in Jan 2024
Response from Rydges Team on 18 Mar 2024
Thank you for sharing your experience with us. We're delighted to hear that our staff assisted you with storing your bags and arranging transportation to the airport. Your feedback regarding the coffee amenities is duly noted, and we apologize for any inconvenience caused. We'll ensure to address this internally to enhance our service for future guests. We're glad you found our location convenient and enjoyed a clean stay overall. We hope to welcome you back soon for an even better experience.

10/10 Excellent

Srinivas Reddy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Feb 2024
Response from Rydges Team on 8 Feb 2024
Thank you for your stay!

6/10 Okay

Paraia

Travelled with family
Having to give them a call to come and refresh the room
Stayed 4 nights in Feb 2024
Response from Rydges Team on 8 Feb 2024
Hi, Paraia; my apologies for the inconvenience during your stay.I hope everything else was ok.

6/10 Okay

Tara

Travelled with partner
Liked: Cleanliness, staff & service
The front desk and concierge staff were excellent at both check in and check out times. This is the reason I scored the stay good not average. The suite was clean however it felt unfurnished, which seemed strange. The breakfast meal was terrible. We had the breakfast buffet and the scrambled eggs were not edible tasted powered almost. The baked beans were watery and the sausages were very unappealing they just looked boiled. Was very disappointing.
Stayed 1 night in Feb 2024
Response from Rydges Team on 18 Mar 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our front desk and concierge staff to be excellent during your stay. However, we sincerely apologize for the disappointment you experienced with the suite and breakfast. Your comments are invaluable to us, and we will address these issues with our team to ensure improvements are made. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable experience in the future.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. The coffee in the room was instant and terrible. The Wifi would not work so we used the Bar Wifi, 5 floors below us. Not very good. Overall, it was a comfortable place with friendly staff. I'd stay here again.
Stayed 1 night in Jan 2024
Response from Rydges Team on 8 Feb 2024
Thank you for taking the time to share your experience with us. We're delighted to hear that you found our rooms clean and comfortable, and that our staff left a positive impression on you. We apologize for any inconvenience caused by the quality of the in-room coffee and the WiFi issues you encountered. Your feedback is invaluable to us, and we'll certainly address these issues to ensure a better experience for our future guests. We look forward to welcoming you back on your next visit, and we'll strive to make your stay even more enjoyable.

6/10 Okay

Marc

Travelled with family
Liked: Staff & service, amenities
Property was tidy. Mold in the bathroom tile grout and bottom of door jambs. Could do with a deep clean and a few touch ups
Stayed 1 night in Feb 2024
Response from Rydges Team on 8 Feb 2024
Thank you for your feedback. We appreciate you bringing these issues to our attention. Rest assured, we will address the mold in the bathroom tile grout and bottom of door jambs immediately to ensure a more enjoyable stay for our future guests. We apologize for any inconvenience this may have caused and strive to maintain the highest standards of cleanliness and comfort in our property. We hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Really good location, nice rooms and easy to get around from there
Response from Rydges Team on 8 Feb 2024
Thank you for your great review!

8/10 Good

Kelly-Ann

Stayed 1 night in Jan 2024
Response from Rydges Team on 25 Mar 2024
Thank you for taking the time to send us your feedback.

10/10 Excellent

Rishi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Response from Rydges Team on 8 Feb 2024
Thanks for your great review.

8/10 Good

Anita

Stayed 1 night in Jan 2024
Response from Rydges Team on 25 Mar 2024
Thank you for taking the time to send us your feedback.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in and check outwas excellent and the front desk held our bags. The front desk was very helpful when asked about the area.
Stayed 2 nights in Jan 2024
Response from Rydges Team on 8 Feb 2024
Thank you for your Excellent review! and your Stay!

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Rydges Team on 8 Feb 2024
Thank you for review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Very friendly and professional staff. Centrally located which was great for getting around the city. Concierge did a wonderful job booking ferry tickets and lunch on Waiheke. A bar of soap to wash hands in the bathroom and body lotion would be welcome. Breakfast had a nice variety of food.
Stayed 3 nights in Jan 2024
Response from Rydges Team on 8 Feb 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay and found our staff to be friendly and professional. It's wonderful to know that our central location made it convenient for you to explore the city, and we're glad that our concierge could assist you with booking ferry tickets and lunch on Waiheke Island.Your suggestion regarding providing a bar of soap and body lotion in the bathroom is duly noted, and we appreciate your input. We're always looking for ways to enhance our guests' experience, and your feedback helps us in that endeavor.We're pleased that you enjoyed the breakfast offerings and found them to be varied. We strive to provide a satisfying culinary experience for all our guests.Once again, thank you for choosing to stay with us, and we hope to welcome you back again in the future! If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rydges Team on 8 Feb 2024
Thanks for your review!

8/10 Good

George, Oldsmar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. No snacks. No bottled water. Friendly and helpful staff. Comfortable bed. Ample size room.
Stayed 7 nights in Jan 2024
Response from Rydges Team on 8 Feb 2024
Thanks for your great review!

10/10 Excellent

Elia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rydges Team on 8 Feb 2024
Thanks for the Excellent Review!

10/10 Excellent

peter

Stayed 1 night in Jan 2024
Response from Rydges Team on 8 Feb 2024
Thanks for your great review

8/10 Good

Frances

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well located, clean, and updated. Staff was very helpful and friendly. Only issue we had was that our thermostat did not work properly. Room was well cooled when we arrived but when we turned the temp up a degree it instead went up to full heat and stayed there. We were only there one night, so it is quite possible the hotel would have fixed it if we stayed longer. Other than that it was a great stay!
Stayed 1 night in Jan 2024
Response from Rydges Team on 8 Feb 2024
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your stay overall and found our hotel's location, cleanliness, and updated facilities to your liking. We sincerely apologize for the inconvenience caused by the thermostat issue you experienced in your room. Your comments have been noted, and we will ensure that our maintenance team addresses this promptly to prevent any recurrence. We appreciate your understanding and hope to have the opportunity to welcome you back for a flawless experience in the future.