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Reviews of Cordis, Auckland by Langham Hospitality Group

5 out of 5
Cordis, Auckland by Langham Hospitality Group
83 Symonds Street, Box 2771, Auckland

Reviews

8.8

Excellent

Rating 10 - Excellent. 644 out of 1021 reviews" "
Rating 8 - Good. 202 out of 1021 reviews" "
Rating 6 - Okay. 87 out of 1021 reviews" "
Rating 4 - Poor. 58 out of 1021 reviews" "
Rating 2 - Terrible. 30 out of 1021 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with friendly staff. Our room was very well appointed and spacious. They no longer have any parking except valet which is a bit unfortunate. Location is great for those in the medical area or going into CBD.
Stayed 4 nights in Mar 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rodregus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The beds were very comfortable.
Stayed 6 nights in Mar 2024

10/10 Excellent

Lorraine, Kerikeri

Liked: Cleanliness, staff & service, property conditions & facilities
Service is great, however, I had to remind the hotel about the complementary bottle of wine,
Stayed 1 night in Mar 2024

8/10 Good

Maria Carissima F

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that the person at the front desk who checked us in, did not explain to us about the facilities etc. I overheard the person next to him, asking the guest who was checking in, if it's his first time at their hotel, and he showed him a piece of paper explained about the facilities, restaurants etc. My family and I had to find out ourselves if regular food was being served at the lobby restaurant, it looked more like a high tea place. We didnt' know that there was a free shuttle to downtown, thank you for the poster that we saw. The rooms were clean, hotel is quiet even though it's next to the a busy street, an easy walk to some restaurants. They give us unlimited bottled water. The water in the shower would suddenly get too hot, so better to turn in low.
Stayed 6 nights in Mar 2024

10/10 Excellent

Debrah, London

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel with good amenities suitable for business. Very good mass catering.
Stayed 4 nights in Mar 2024

8/10 Good

Julie, Morrinsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Bahman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean with good and kind staff and very organized.
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was amazing good food really friendly staff and they made my six year old daughter feel special with a welcome gift and anything she might need. The area around the hotel was not as nice and I wouldn’t walk around after dark.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rowan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, spa and sauna with bar was superb!!!!
Stayed 2 nights in Mar 2024

8/10 Good

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice clean comfortable bedding really enjoyed them. Dining options were very scarce and eight restaurant buffet is way overpriced for the quality of food that you get.
Stayed 2 nights in Mar 2024

4/10 Poor

Gemma

Disliked: Staff & service, property conditions & facilities
The valet parking attendant yelled at me as I got out of my car to tend to my screaming baby, to the point where he apologised for speaking to me out of hand. The bath plug didn’t work so we couldn’t bath our baby and the phone also did not work in the room. Upon picking up our vehicle after paying $55 for valet parking we noted a large dent and scratch along the drivers door and after communicating it to them have still not heard back. Poor for a hotel that has such a good name.
Stayed 1 night in Mar 2024

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great hotel.
Stayed 1 night in Mar 2024

8/10 Good

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Bernadette

Wonderful sized room and loved the bath. Light and airy room.
Stayed 4 nights in Mar 2024

10/10 Excellent

Nicki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with friendly & efficient staff and easy access to public transport.
Stayed 1 night in Mar 2024

10/10 Excellent

Leilani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, easy parking options, plenty of food options around even if you don’t dine at the location. Very clean, easy check in/out. Will be back!
Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Chandeliar lounge. The hallway needed a vacuum
Stayed 1 night in Mar 2024

8/10 Good

Saeed

Liked: Cleanliness, staff & service, property conditions & facilities
We had booked for four but the room was only serviced andvprepared for two adults. They did not count our kids in their breakfast ,norcthey had anybtowels, cups and glasses , toothbrushes and stuff like that for them. Disappointed
Stayed 1 night in Mar 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Nirdeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cordis hotel is a great place to stay with the family. We had breakfast option included which was great as they have a buffet breakfast with lots of options and stations (they make fresh omelettes). They have an hourly shuttle to downtown core (small 10 seater van). There isn’t parking available but they have valet service. There is a pool and spa but unfortunately we did not get to try it as the 3 nights we stayed it was closed for maintenance which was the only reason I gave it 4 stars for amenities as my kids were disappointed. The Chandelier lounge provides a-la-carts menu option for dinner and the food was excellent. Staff was also friendly and nice. Definitely will stay here next time in Auckland.
Stayed 3 nights in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Feb 2024

6/10 Okay

Tammy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and hotel beautiful - very easy to get to. Just that the extra service factors weren’t there like they use to be.
Stayed 3 nights in Feb 2024

10/10 Excellent

Tatiana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!! Staff so helpful and lovely. Turn down service. Kids goodies. Food amazing. Will be back again.
Stayed 1 night in Feb 2024

8/10 Good

MEGAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024

8/10 Good

Deeana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cordis facilities are brilliant, dining options are great too.
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Alonzo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Cordis. Great restaurant too
Stayed 1 night in Feb 2024

8/10 Good

Barclay, Spokane

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
excellent staff and restaurant especially concierge. room had obvious food ground into carpet and curtains. there was only one coffee cup a few capsules and coffee condiments for coffee maker. we reported to gracious lobby staff and hopefully they straightened out housekeeping on those oversights. otherwise absolutely top notch hotel and above average staff. breakfast and dinner buffets were world class. thanks and good luck. hard to run a business post-covid hysteria.
Stayed 3 nights in Feb 2024

10/10 Excellent

Gurmeet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really great stay over there, everything is just wow thnx team cordis
Stayed 2 nights in Feb 2024

10/10 Excellent

Johannes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked especially the friendly and extrem customer focused staff. Customer Relations were fantastic. The clean and tidy room with a amazing view.
Stayed 2 nights in Feb 2024

4/10 Poor

Emerson

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Booked a superior king got switched to a normal king and had to still had to pay the amount for a worse room. Had to wait 30 minutes to get my room key. Also the “free parking” wasn’t available had to pay $55 a night for parking. Got told off for making a minor splash in the pool although I read the rules and it didn’t say anything about bombing/splashes(I guess you have to crawl into the pool or use ladder). Our view is great we got to stare at the back of a building. I don’t think it was worth the price and incovienience. The address that it is at is not the actual address it’s on the other side. So-called soundproof rooms but we could hear other doors opening from other rooms.
Stayed 1 night in Feb 2024

4/10 Poor

Adam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They were very disorganized. It took us over an hour from arriving to getting to our room
Stayed 1 night in Feb 2024

6/10 Okay

Marko

Stayed 10 nights in Jan 2024

4/10 Poor

Chris

Room wasn’t ready when we checked in which meant we had to wait and made us late to a concert.
Stayed 1 night in Feb 2024

8/10 Good

Scylla

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Feb 2024

6/10 Okay

Zhan

Liked: Cleanliness
Disliked: Staff & service
Few items in room were broken. Expedia perk never showed up not the first time this has happened here so use to it. Charged for items included with room (was rectified upon checkout), valet parking staff need training! Definitely not what the Cordis use to be like 2 years ago. Has gone down in overall quality and service since.

2/10 Terrible

Shreya

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived late at night and checked in around 2am. My room’s air conditioner wasn’t working and so I had to switch rooms with all my luggage again. They didn’t upgrade me to a room even though I was eligible for it being an Expedia gold member. The next day my room wasn’t cleaned and made even though I put a “make my room” sign on the door in the morning. Even after calling the reception and personally going and talking to the staff 4 times, my room wasn’t cleaned. At 10pm at night, after I returned from dinner, I finally asked for the manager who got it cleaned after an hour. Additionally, I had given some clothes for laundry, and it wasn’t returned to my room timely. I had to follow up with the hotel staff a few times for them to locate my laundry which was delivered to another room instead. I am very disappointed with the service provided by this hotel and have had a bad experience.
Stayed 3 nights in Feb 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous 5 star property. Would highly recommend. Their staff are fantastic
Stayed 2 nights in Jan 2024

8/10 Good

Kamalakar

Liked: Cleanliness, staff & service, amenities
Was ok… construction didn’t help.. valet parking was a pain and always took a long time
Stayed 2 nights in Jan 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely 5 night stay and thoroughly enjoyed myself. The spa is awesome and I enjoyed my massage with Kamron. Loved the pool and loungers along with sauna and steam rooms... everything is spotlessly clean. The staff are just so friendly, knowledgeable, professional and go out of their way to make your stay amazing.
Stayed 5 nights in Feb 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Simone

Travelled with partner
Disliked: Amenities, property conditions & facilities
Wouldn’t stay again.
Stayed 3 nights in Jan 2024

8/10 Good

Arooj

Liked: Staff & service, property conditions & facilities
Overall it was good
Stayed 4 nights in Jan 2024

8/10 Good

Mark, Cambridge

Stayed 1 night in Jan 2024

10/10 Excellent

charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Five-Star quality all the way with a complimentary bottle of wine on check-in! Beautiful room with perfect turn down service. We can't wait to stay again!
Stayed 3 nights in Jan 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024