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Reviews of Copthorne Hotel Auckland City

4 out of 5
Copthorne Hotel Auckland City
150 Anzac Avenue, Auckland

Reviews

7.6

Good

Rating 10 - Excellent. 224 out of 1006 reviews" "
Rating 8 - Good. 447 out of 1006 reviews" "
Rating 6 - Okay. 218 out of 1006 reviews" "
Rating 4 - Poor. 81 out of 1006 reviews" "
Rating 2 - Terrible. 36 out of 1006 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service
Great place for short stay and location
Stayed 1 night in Apr 2024

6/10 Okay

Laura

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was old and outdated, Aircon didn't work had to sleep with the door open since no windows. Bathroom fan didn't work. No hot chocolate. Lack of bed pillows. Place needs more parking! Definitely should have been cheaper than the price I paid! Otherwise great staff experience and perfect location!!
Stayed 1 night in Apr 2024

6/10 Okay

Kim

Disliked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly
Stayed 2 nights in Apr 2024

10/10 Excellent

Hunter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here. Smaller rooms but they're also well priced. Location is very central which meant we didn't have to drive anywhere.
Stayed 1 night in Apr 2024

8/10 Good

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to amenities
Stayed 1 night in Apr 2024

8/10 Good

Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High CP Value.
Stayed 1 night in Apr 2024

8/10 Good

MICHAEL

Good value property in great location
Stayed 2 nights in Apr 2024

8/10 Good

Anny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It suited our overnight stay, was comfortable and easy to find in Auckland City
Stayed 1 night in Apr 2024

4/10 Poor

Joanna

Travelled with partner
Disliked: Amenities, property conditions & facilities
the hotel is old and tired, the hotel suffered from a lack of maintenance with several issues, service at reception was good but were told there was room service available but when we got back to room was told it shuts off at 9pm.
Stayed 1 night in Mar 2024
Response from Nick L - General Manager on 8 Apr 2024
Dear JoannaThank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in Auckland

10/10 Excellent

Cher

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Service was friendly from check-in to checkout, bed was comfortable.
Stayed 1 night in Apr 2024
Response from Nick L - General Manager on 8 Apr 2024
Dear CherThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Linda

Travelled with group
Liked: Staff & service, property conditions & facilities
Only 1 towel in room for 2 people and no water in room
Stayed 1 night in Apr 2024
Response from Nick L - General Manager on 8 Apr 2024
Dear LindaThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Mereana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super lovely and accommodating!! will be coming back whenever we are in Auckland
Stayed 2 nights in Mar 2024
Response from Nick L - General Manager on 8 Apr 2024
Dear MereanaThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

6/10 Okay

Toni

Travelled with partner
Liked: Staff & service
Great location, great staff, all very helpful. Facility a bit tired
Stayed 3 nights in Mar 2024
Response from Nick L - General Manager on 8 Apr 2024
Dear ToniThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

JONA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Spark Arena. Staff are very helpful.
Stayed 1 night in Mar 2024
Response from Nick L - General Manager on 8 Apr 2024
Dear JonaThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

4/10 Poor

Stephen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were friendly and helpful the bed comfortable not hard not soft but car parks too small the building is not only old and dated there is a lot of small repairs that have been ignored there is suppose to be a buffet breakfast but instead they changed it that morning to a hybrid breakfast which was some of the buffet good but limited. It’s not what you would expect with a Copthorne hotel
Stayed 1 night in Mar 2024
Response from Nick L - General Manager on 8 Apr 2024
Dear StephenThank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in Auckland

4/10 Poor

Josephine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in my partner noticed a used ear swab that was placed on the skirting near the floor which is disgusting. There were also almonds on the floor, we didn’t have these almonds so it was clear that the floor was not vacuumed before we checked in. The shower was also filthy and there was soap scum around the base of the shower, and the glass in the shower was all smeared and dirty. For the amount of money we spent for 4 nights I thought that the cleanliness would have been A LOT better. Due to staffing issues the bar and kitchen were also closed, a very disappointing stay to say the least.
Stayed 4 nights in Mar 2024
Response from Nick L - General Manager on 8 Apr 2024
Dear JosephineThank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in Auckland

4/10 Poor

Colleen

Liked: Staff & service
I liked the shower!! However I booked for 3 people and the room was only set up for 2. I had to go down to reception to request a bed for the 3rd person.
Stayed 1 night in Mar 2024
Response from Nick L - General Manager on 8 Apr 2024
Dear ColleenThank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in Auckland

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from staff
Stayed 1 night in Mar 2024
Response from Nick L - General Manager on 18 Mar 2024
Dear Thank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
People at the hotel very helpful
Stayed 3 nights in Feb 2024
Response from Nick L - General Manager on 18 Mar 2024
Dear Thank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

6/10 Okay

Kaleigh

Stayed 2 nights in Feb 2024
Response from Nick L - General Manager on 8 Apr 2024
Dear KaleighThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Monica, Hockley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for one night, but it was very clean and breakfast was better than I expected, also Waite staff was very attentive, I would recommend and stay there next time
Stayed 1 night in Feb 2024
Response from Nick L - General Manager on 28 Feb 2024
Dear MonicaThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

6/10 Okay

Trevor

Liked: Cleanliness
Hot water ... Good. Asked for morning wake up call. Never got one. $400 deposit is an outrageously bad idea. The Savoy doesn't do that. Needs a microwave in the room
Stayed 2 nights in Feb 2024
Response from Nick L - General Manager on 28 Feb 2024
Dear TrevorThank for your feedback and for choosing to stay with us while in Auckland. The hotel charges a 50 bond per night of a customers stay. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Rachael

Travelled with group
Liked: Cleanliness, staff & service
Great cental location, friendly, efficient staff.
Stayed 2 nights in Feb 2024
Response from Nick L - General Manager on 28 Feb 2024
Dear RachaelThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Annette

Stayed 1 night in Feb 2024
Response from Nick L - General Manager on 8 Apr 2024
Dear AnnetteThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
All good.have stayed in the past many times.
Stayed 1 night in Feb 2024
Response from Nick L - General Manager on 28 Feb 2024
Dear JohnThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

4/10 Poor

John

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Nick L - General Manager on 2 Feb 2024
Dear JohnThank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in Auckland

10/10 Excellent

Hollie

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
We enjoyed our lovely stay at the Copthorne Hotel. We will be sure to visit again!
Stayed 3 nights in Jan 2024
Response from Nick L - General Manager on 2 Feb 2024
Dear HollieThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Gert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nick L - General Manager on 2 Feb 2024
Dear GertThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Tuyet

Liked: Cleanliness, staff & service
Around 30 minutes walk to main attractions.
Stayed 5 nights in Jan 2024
Response from Nick L - General Manager on 26 Jan 2024
Dear TuyetThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to everything we needed to get to and we had a good view. Thank you
Stayed 1 night in Jan 2024
Response from Nick L - General Manager on 26 Jan 2024
Dear JenniferThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Chieh-Hsin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nick L - General Manager on 26 Jan 2024
Dear Chieh-HsinThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Nigel, Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant modern hotel. Unfortunately, the Air Conditioning in the room I had was pretty noisy, but otherwise a pleasant stay. Good TV with plenty of channels.
Stayed 2 nights in Jan 2024
Response from Nick L - General Manager on 26 Jan 2024
Dear NigelThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Rachel

Stayed 1 night in Jan 2024
Response from Nick L - General Manager on 26 Jan 2024
Dear RachelThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not serviced for our entire stay. The shower leaked and the bathroom floor got soaked each time. The food was distinctly average. But the bed was comfy and the location is ok
Stayed 4 nights in Jan 2024
Response from Nick L - General Manager on 26 Jan 2024
Dear Thank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in Auckland

2/10 Terrible

Alex

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Nick L - General Manager on 26 Jan 2024
Dear AlexThank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in Auckland

10/10 Excellent

michael

Stayed 1 night in Jan 2024
Response from Nick L - General Manager on 26 Jan 2024
Dear MichaelThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jan 2024
Response from Nick L - General Manager on 26 Jan 2024
Dear DebbieThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

JOSE CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nick L - General Manager on 26 Jan 2024
Dear Jose CarlosThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

6/10 Okay

Rod

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nick L - General Manager on 26 Jan 2024
Dear RodThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Kim

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Nick L - General Manager on 26 Jan 2024
Dear KimThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Roger

Stayed 1 night in Jan 2024

2/10 Terrible

Jagtar

Disliked: Cleanliness, property conditions & facilities
Room was dirty .
Stayed 1 night in Jan 2024
Response from Nick L - General Manager on 13 Jan 2024
Dear JagtarThank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in Auckland

4/10 Poor

virginia

Stayed 1 night in Jan 2024
Response from Nick L - General Manager on 2 Feb 2024
Dear VirginiaThank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in Auckland

8/10 Good

Lorraine

Stayed 1 night in Jan 2024
Response from Nick L - General Manager on 13 Jan 2024
Dear LorraineThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
basic, had everything we needed, little old and rough but the price is good
Stayed 1 night in Dec 2023
Response from Nick L - General Manager on 13 Jan 2024
Dear NikkiThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nick L - General Manager on 13 Jan 2024
Dear AnnaThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nick L - General Manager on 13 Jan 2024
Dear MiriamThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

2/10 Terrible

cameron

Disliked: Staff & service, property conditions & facilities
Got back to the room at 1am to find the aircon had flood all the floor. Had to clean it up ourselves. Told the staff on check out and all they said was sorry.
Stayed 1 night in Dec 2023
Response from Nick L - General Manager on 13 Jan 2024
Dear CameronThank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in Auckland

10/10 Excellent

Eden

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, very clean and tidy, awesome staff and nice and close to spark arena!
Stayed 1 night in Dec 2023
Response from Nick L - General Manager on 13 Jan 2024
Dear EdenThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards