Superior 2 Double | View from room

Reviews of Copthorne Hotel Auckland City

4 out of 5
Copthorne Hotel Auckland City
150 Anzac Avenue, Auckland

Reviews

7.6

Good

Rating 10 - Excellent. 219 out of 1000 reviews" "
Rating 8 - Good. 450 out of 1000 reviews" "
Rating 6 - Okay. 216 out of 1000 reviews" "
Rating 4 - Poor. 79 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Josephine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in my partner noticed a used ear swab that was placed on the skirting near the floor which is disgusting. There were also almonds on the floor, we didn’t have these almonds so it was clear that the floor was not vacuumed before we checked in. The shower was also filthy and there was soap scum around the base of the shower, and the glass in the shower was all smeared and dirty. For the amount of money we spent for 4 nights I thought that the cleanliness would have been A LOT better. Due to staffing issues the bar and kitchen were also closed, a very disappointing stay to say the least.
Stayed 4 nights in Mar 2024

4/10 Poor

Colleen

Liked: Staff & service
I liked the shower!! However I booked for 3 people and the room was only set up for 2. I had to go down to reception to request a bed for the 3rd person.
Stayed 1 night in Mar 2024

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from staff
Stayed 1 night in Mar 2024
Response from Nick L - General Manager on 18 Mar 2024
Dear Thank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
People at the hotel very helpful
Stayed 3 nights in Feb 2024
Response from Nick L - General Manager on 18 Mar 2024
Dear Thank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

6/10 Okay

Kaleigh

Stayed 2 nights in Feb 2024

10/10 Excellent

Monica, Hockley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for one night, but it was very clean and breakfast was better than I expected, also Waite staff was very attentive, I would recommend and stay there next time
Stayed 1 night in Feb 2024
Response from Nick L - General Manager on 28 Feb 2024
Dear MonicaThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

6/10 Okay

Trevor

Liked: Cleanliness
Hot water ... Good. Asked for morning wake up call. Never got one. $400 deposit is an outrageously bad idea. The Savoy doesn't do that. Needs a microwave in the room
Stayed 2 nights in Feb 2024
Response from Nick L - General Manager on 28 Feb 2024
Dear TrevorThank for your feedback and for choosing to stay with us while in Auckland. The hotel charges a 50 bond per night of a customers stay. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Rachael

Travelled with group
Liked: Cleanliness, staff & service
Great cental location, friendly, efficient staff.
Stayed 2 nights in Feb 2024
Response from Nick L - General Manager on 28 Feb 2024
Dear RachaelThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Annette

Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
All good.have stayed in the past many times.
Stayed 1 night in Feb 2024
Response from Nick L - General Manager on 28 Feb 2024
Dear JohnThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

4/10 Poor

John

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Nick L - General Manager on 2 Feb 2024
Dear JohnThank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in Auckland

10/10 Excellent

Hollie

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
We enjoyed our lovely stay at the Copthorne Hotel. We will be sure to visit again!
Stayed 3 nights in Jan 2024
Response from Nick L - General Manager on 2 Feb 2024
Dear HollieThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Gert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nick L - General Manager on 2 Feb 2024
Dear GertThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Tuyet

Liked: Cleanliness, staff & service
Around 30 minutes walk to main attractions.
Stayed 5 nights in Jan 2024
Response from Nick L - General Manager on 26 Jan 2024
Dear TuyetThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to everything we needed to get to and we had a good view. Thank you
Stayed 1 night in Jan 2024
Response from Nick L - General Manager on 26 Jan 2024
Dear JenniferThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Chieh-Hsin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nick L - General Manager on 26 Jan 2024
Dear Chieh-HsinThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Nigel, Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant modern hotel. Unfortunately, the Air Conditioning in the room I had was pretty noisy, but otherwise a pleasant stay. Good TV with plenty of channels.
Stayed 2 nights in Jan 2024
Response from Nick L - General Manager on 26 Jan 2024
Dear NigelThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jan 2024
Response from Nick L - General Manager on 26 Jan 2024
Dear DebbieThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Kim

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Nick L - General Manager on 26 Jan 2024
Dear KimThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

4/10 Poor

virginia

Stayed 1 night in Jan 2024
Response from Nick L - General Manager on 2 Feb 2024
Dear VirginiaThank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in Auckland

8/10 Good

Lorraine

Stayed 1 night in Jan 2024
Response from Nick L - General Manager on 13 Jan 2024
Dear LorraineThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nick L - General Manager on 13 Jan 2024
Dear MiriamThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

2/10 Terrible

cameron

Disliked: Staff & service, property conditions & facilities
Got back to the room at 1am to find the aircon had flood all the floor. Had to clean it up ourselves. Told the staff on check out and all they said was sorry.
Stayed 1 night in Dec 2023
Response from Nick L - General Manager on 13 Jan 2024
Dear CameronThank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in Auckland

10/10 Excellent

Eden

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, very clean and tidy, awesome staff and nice and close to spark arena!
Stayed 1 night in Dec 2023
Response from Nick L - General Manager on 13 Jan 2024
Dear EdenThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night, room was nice and clean, great stay
Stayed 1 night in Dec 2023
Response from Nick L - General Manager on 13 Jan 2024
Dear SarahThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Tracy

Stayed 1 night in Dec 2023
Response from Nick L - General Manager on 13 Jan 2024
Dear TracyThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Lyn

Liked: Cleanliness, property conditions & facilities
Lady receptionist was nice enough but needed to be more clearly spoken
Stayed 1 night in Dec 2023
Response from Nick L - General Manager on 13 Jan 2024
Dear LynThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

6/10 Okay

DENIS

Stayed 2 nights in Dec 2023
Response from Nick L - General Manager on 13 Jan 2024
Dear DenisThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Hazel

Stayed 2 nights in Dec 2023
Response from Nick L - General Manager on 13 Jan 2024
Dear HazelThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Riley

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Nick L - General Manager on 17 Dec 2023
Dear RileyThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

6/10 Okay

Heru

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Dec 2023
Response from Nick L - General Manager on 17 Dec 2023
Dear HeruThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

6/10 Okay

Zenia

Disliked: Cleanliness, property conditions & facilities
Room felt a bit run down, appliances such as kettle wasn’t working properly. Balcony wasn’t inviting
Stayed 1 night in Dec 2023
Response from Nick L - General Manager on 17 Dec 2023
Dear ZeniaThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money - comfortable bed!! Easy location to town and Spark Arena. Perfect overnight stay for the concert. Hot, yummy breakfast too !!!!!
Stayed 1 night in Dec 2023
Response from Nick L - General Manager on 17 Dec 2023
Dear ChrisThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Edward

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location, easy to find, easy check in, decent food in the restaurant, super friendly and very helpful staff at every step. We were there when the road was closed and my Dad is in a wheelchair the staff was amazing in helping us. Only compliant is the cleanliness It was okay but not clean and rooms are a little shabby. Fine as a transit hotel.
Stayed 1 night in Nov 2023
Response from Nick L - General Manager on 28 Nov 2023
Dear EdwardThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.

10/10 Excellent

Nicole

Stayed 1 night in Nov 2023
Response from Nick L - General Manager on 28 Nov 2023
Dear NicoleThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.

8/10 Good

Vanya, Whanganui

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walkable to Spark arena. Rooms looking a little tired, but comfortable and nice balcony
Stayed 2 nights in Nov 2023
Response from Nick L - General Manager on 19 Nov 2023
Dear VanyaThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

S

Stayed 1 night in Nov 2023
Response from Nick L - General Manager on 19 Nov 2023
Dear SThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Melissa

Stayed 2 nights in Aug 2023
Response from Nick L - General Manager on 28 Nov 2023
Dear MelissaThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service
Walking distance from everything.
Stayed 1 night in Nov 2023
Response from Nick L - General Manager on 9 Nov 2023
Dear JatinderThank you for choosing to stay with us while in Auckland. We appreciate your support and look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Nick L - General Manager on 1 Nov 2023
Dear Thank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
It was a easy to find and the staff was friendly
Stayed 1 night in Oct 2023
Response from Nick L - General Manager on 1 Nov 2023
Dear AndrewThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

musa

Stayed 1 night in Oct 2023
Response from Nick L - General Manager on 19 Nov 2023
Dear MusaThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Copthorne is Calling Me
The full breakfast option is excellent.
Stayed 2 nights in Oct 2023
Response from Nick L - General Manager on 1 Nov 2023
Dear ElizabethThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were lovely and check-in was super easy. Comfortable beds. Our shower leaked into our bathroom and ran a little bit into the tiles of the entranceway of our suite. It might need some looking at.
Stayed 1 night in Oct 2023
Response from Nick L - General Manager on 1 Nov 2023
Dear AmberThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Nick L - General Manager on 1 Nov 2023
Dear GaryThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Not so superior
Was a bit disappointed by the superior king room. Decent size bed sqeezed into small room. Only one chair. Good view over the city. Small dated bathroom with very limited hanging and vanity space.
Stayed 2 nights in Oct 2023
Response from Nick L - General Manager on 1 Nov 2023
Dear Thank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Joshua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great hotel for a cheap price. However just the parking is an issue. Parking at the hotel quite expensive and parking around the hotel is limited and also very expensive
Stayed 1 night in Oct 2023
Response from Nick L - General Manager on 1 Nov 2023
Dear JoshuaThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Sep 2023
Response from Nick L - General Manager on 28 Nov 2023
Dear SamanthaThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.

6/10 Okay

Colleen

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
When I booked 4 adults their assumption was 2 x couples sharing. but we had 4 friends travelling who did not want to share a bed. Last time I stayed there we were given a room with 2 separate beds. It would have been good to know room layout before hand so it could have been sorted. They also charged $30 for Parking which they did not charge for a few weeks before. a bit disappointing as we chose Copthorne for convenience, and previous experience with separate beds and Free parking for guests
Stayed 1 night in Sep 2023

6/10 Okay

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023