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Reviews of Holiday Inn Express Atlanta Airport - North

2.5 out of 5
Holiday Inn Express Atlanta Airport - North
1419 Virginia Avenue, College Park, GA

Reviews

8.0

Very good

Rating 10 - Excellent. 55 out of 99 reviews" "
Rating 8 - Good. 19 out of 99 reviews" "
Rating 6 - Okay. 8 out of 99 reviews" "
Rating 4 - Poor. 3 out of 99 reviews" "
Rating 2 - Terrible. 14 out of 99 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Donna, Eastpointe

It was over priced and it was a two hour wait to check in, only to be told a different price when you arrive there, and this was at 3:00 a.m., it was a terrible night. We didn't stay, we went to sleep in our car.
Stayed 3 nights in Apr 2024
Response from RJ on 15 Apr 2024
We apologize for your experience but that evening we had a downed flight with over 100 Rooms checking in at the same time. This was unexpected and was expedited as quickly as possible. We do not change prices when you check into our hotel. You must be confused on incidental holds as opposed to the actual room rate. Thank you

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff breakfast was good
Stayed 2 nights in Mar 2024
Response from rico m on 4 Apr 2024
Thank you for your feedback.

10/10 Excellent

DMITRY, BROOKLYN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well maintained, safe, a lot of parking, close to restaurants and Georgia international convention center
Stayed 3 nights in Mar 2024
Response from RICO M. on 1 Apr 2024
Thank you for your feedback

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from RICO M. on 27 Mar 2024
Thank you for your feedback

10/10 Excellent

Millard

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Mar 2024
Response from Anna T on 23 Mar 2024
Thank you for your feedback.

2/10 Terrible

Erika

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Non smoking policy should really be enforced. The smell of marijuana was up and down the halls. The elevator by our room was not in service and one of my guests was handicapped.
Response from Anna T on 23 Mar 2024
Thank you for your feedback.

10/10 Excellent

Shiree Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free hot breakfast was really a winner!
Stayed 2 nights in Mar 2024
Response from Anna T on 23 Mar 2024
Thank you for your feedback.

10/10 Excellent

duffy

Liked: Cleanliness, staff & service, property conditions & facilities
Me
Stayed 1 night in Mar 2024
Response from Anna T on 23 Mar 2024
Thank you for your feedback.

10/10 Excellent

Michael, Elloree

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and smelled fresh.
Stayed 1 night in Mar 2024
Response from Anna T on 23 Mar 2024
Thank you for your feedback.

8/10 Good

GERMAIN

Stayed 1 night in Mar 2024
Response from RICO M. on 1 Apr 2024
Thank you for your feedback.

10/10 Excellent

Eveline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from RICO M. on 28 Feb 2024
Thank you for your review.

10/10 Excellent

Christina

Liked: Amenities, property conditions & facilities
The staff was nice and the facility was noise free
Stayed 2 nights in Feb 2024
Response from RICO M. on 19 Feb 2024
Thank you for your feedback.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from RICO M. on 18 Feb 2024
Thank you for your feedback

10/10 Excellent

Ralph, Los Angeles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New facility super close to the airport & freeways.
Stayed 5 nights in Jan 2024
Response from rico m on 7 Feb 2024
Thank you for your feedback.

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Renovations were underway and the first floor elevator could not be boarded on the first floor. You had to walk upstairs if you could.
Stayed 3 nights in Dec 2023
Response from RICO M. on 2 Feb 2024
Thank you for your feedback.

2/10 Terrible

Vijay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK at this hotel. Pathetic hotel and hotel management. Do not book at this hotel. My car rental agency at Atlanta airport mentioned that almost 10 cars are getting broken by thieves at this hitel every week.I stayed at this hotel on 1/10/2024. I parked the car in a very visible area right in the middle of hotel's parking lot area. That day a total 11 cars were broken in and one of them was mine. I had few valuables worth 500$ in the car and the window was broken. It was a rental car with limited insurance and i had to go to Atlanta airport to exchange the car runing my travel plans. The hotel does not take responsibilty of what happened of what happened. The hotel management was rude to say that its not theor responsibility. They do not take any any ownership of whay happened and instead they gave me the IHG corporate office # and i spent 3 hours talking to them about the situation and they say they will talk to the hotel management. It was goong in cicrcles. I had to go through all this effort, time and money and these guys not even bother to ask if at least they can refund my stay. Pathetic hotel and pathetic service.
Response from Anna T on 25 Jan 2024
Thank you for your review, please contact the hotel directly.

8/10 Good

Phillip

Travelled with family and small children
Liked: Property conditions & facilities
Desk check in lady very unfriendly
Stayed 1 night in Jan 2024
Response from RICO M. on 23 Jan 2024
Good morningThank you for your feedback. We will use your feedback to help better our team.

10/10 Excellent

Wilson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Jan 2024
Response from RICO M. on 23 Jan 2024
Good morningThank you for your feedback. We will use your feedback to help better our team.

6/10 Okay

Jacqueline

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Safety is NOT a factor with this hotel. The whole week i was there, there was NO security guard AT ALL. My rental car, along with 11 other vehicles got their windows busted out Hotel management said they have a sign posted that they are not responsible. Fine, however, why do you have a security room with tv monitors showing the camera images with NO ONE monitoring them? Then the next day another vehicle got their window busted out as well! I have pics showing that the parking lot lights work randomly. Also, while outside on hotel property I was approached by 4 different wanderers on seperate days! I am an elderly female and I did NOT feel safe at all! The front desk staff was EXTREMELY nice, personable and as helpful as they could be every day. The breakfast was eh, decent selection when it was filled up but room temperature and when I asked about the empty coffee urn the one gentleman rolled his eyes and walked away he was the kitchen worker who else was i suppose to ask?! I will not stay there again
Stayed 1 night in Jan 2024
Response from RICO M. on 17 Jan 2024
Thank you for your review, I will share your feedback with our management team.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The staff really made the experience. When our shuttle was late they reimbursed us for our Uber. Check in and out was seamless.
Stayed 1 night in Jan 2024
Response from RICO M. on 17 Jan 2024
Thank you so much for your feedback.

8/10 Good

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from RICO M. on 17 Jan 2024
Thank you so much for your feedback.

10/10 Excellent

Franz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2023
Response from RICO M. on 9 Jan 2024
Thank you

8/10 Good

Pamela

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very short stay but good
Stayed 1 night in Jan 2024
Response from RICO M. on 17 Jan 2024
Thank you so much for your feedback.

10/10 Excellent

Ankita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations, great hotel
This hotel exceeded my expectations, it’s a great hotel. It’s not in the sexiest area but this hotel stands out. Very clean, remodeled, very friendly and helpful staff, and solid breakfast. They provide a shuttle to the airport which is a plus. This hotel provides outstanding value.
Stayed 4 nights in Dec 2023
Response from RICO M. on 9 Jan 2024
Thank you for your feedback

10/10 Excellent

mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from RICO M. on 7 Jan 2024
Thank you

2/10 Terrible

NADIA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from RICO M. on 7 Jan 2024
Thank you

10/10 Excellent

elizabeth

If you call having a KFC in the front yard than we’ll say excellent on location. We loved being able to get to the airport so easily and we loved our driver. Night staff gets higher marks than morning staff.
Stayed 1 night in Dec 2023
Response from RICO M. on 7 Jan 2024
Thank you

2/10 Terrible

Theresa

Stayed 1 night in Dec 2023
Response from RICO M. on 2 Jan 2024
Thank you for your feedback. We would have love to have read a review from you. Thanks

8/10 Good

luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seems that a party was going on throughout the night, music until dawn, that was the only thing we can complain, although there was a sign that we had to keep the noise down from 9 PM-6AM, to let the other guests sleep
Stayed 1 night in Dec 2023
Response from RICO M. on 2 Jan 2024
Yes, we apologize for the inconvenience, but please know we handle the situation with the guest with the loud music. Thank you so much for your feedback.

10/10 Excellent

Douglas, Littleton

Stayed 1 night in Dec 2023
Response from RICO M. on 23 Jan 2024
Good morningThank you for your feedback. We will use your feedback to help better our team.

8/10 Good

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, good rates, and excellent customer service. Good job renovating property. It’s worth the stay.
Stayed 2 nights in Dec 2023
Response from RICO M. on 29 Dec 2023
Thank you so much for your feedback.

8/10 Good

Thomas

I wasn't there long enough to really give a good rating
Response from RICO M. on 9 Feb 2024
Thank you for your feedback.

8/10 Good

Zakiya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from RICO M. on 29 Dec 2023
Thank you so much for your feedback.

6/10 Okay

Sandy

Travelled with family
Liked: Cleanliness, room comfort
I actually checked out the night of 12/18, instead of 12/19. During my original stay 12/14-12/17, the elevator was broken and we took the steps from the 5th floor. When asking a staff member, they asked if I saw the contractors working on it. The incidental fee then was $50. I returned for this booking so to a flight delay and was charged $100. Service wasn’t consistent but overall, I enjoyed my stay
Stayed 2 nights in Dec 2023
Response from RICO M. on 29 Dec 2023
We apologize for the inconvenience with the elevators, and we will used your feedback as a tool to help better our staff. We thank you for your feedback and look forward to seeing you again.

10/10 Excellent

Roberto

Stayed 1 night in Dec 2023
Response from RJ on 18 Dec 2023
Thank you!!

10/10 Excellent

Laryssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from RJ on 18 Dec 2023
Thank you !

6/10 Okay

Helen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
THIS IS NOT AT AIRPORT
Very shady neighborhood, would not book again! It was clean, but did NOT feel safe!
Stayed 1 night in Dec 2023
Response from RICO M. on 13 Dec 2023
Good afternoon.We thank you for your feedback! However, I am not sure if you have the correct hotel because we are located the next exit from the airport.

8/10 Good

Tikeisha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We were very pleased with our room It was clean and spacious Only thing we didn’t like was the breakfast Food wasn’t good and the pancake machine was broke
Stayed 1 night in Nov 2023
Response from RICO M on 10 Dec 2023
Thank you for your feedback! We look forward to seeing you again at Holiday Inn Express Atlanta Airport North.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean rooms
Response from RICO M. on 6 Dec 2023
Thank you for choosing Holiday Inn Atlanta Airport North! We are excited to hear you enjoyed your stay. We look to seeing you in the near future! -Rico M.

6/10 Okay

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I would have given a 5, but my room had no hot water. I was told to let the water run. After I let the water run for about 20 minutes and the water still cold, I called back to the front desk. I was told that there was nothing mechanics could do. The lady at the front desk said that she could switch my room but there were no more king rooms available.
Stayed 1 night in Nov 2023
Response from RICO M on 10 Dec 2023
Thank you for your feedback. We apologize about the hot water inconvenience. We will used your feedback to better our staff. We look forward to seeing you again at Holiday Inn Express Airport North.

2/10 Terrible

Jesus

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
My reservation was given to another customer ! Bad business! Period. So I was stuck with a left over room without my sofa bed. My son had to sleep on the floor , I was a party of 5 like I noted when I made my reservation!
Stayed 1 night in Nov 2023
Response from rico m on 20 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express ATLANTA AIRPORT - NORTH.Please know that your feedback is extremely valuable to us. We apologize for the inconvenience with the room, we did call the guest in advance due to us being sold out of his room type to accommodate him. We did give guests 5,000 points towards his IHG number. Again, we use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at fom@hieatlantairport.comSincerely,Rico Mcgruder

8/10 Good

Johnny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from RICO M. on 14 Nov 2023
Thank you for your feedback. We appreciate you and hopefully you choose Holiday Inn Express-Airport North again as your choice of stay. Thanks

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from RICO M. on 14 Nov 2023
Thank you for your feedback. We appreciate you and hopefully you choose Holiday Inn Express-Airport North again as your choice of stay. Thanks

6/10 Okay

Qiana

No late check outs
My boyfriend flight was delayed and they denied our late check out. Will not stay. My boyfriend was on business.
Stayed 1 night in Nov 2023
Response from RICO M. on 12 Nov 2023
Good morning,I apologize for the inconvenience, However, if we had a heavy arrival and departure on that day our late checkouts are limited. Again, I do apologize for the inconvenience. Thanks

10/10 Excellent

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
Great place to stay. Had a wonderful experience. Bed was very comfortable. Would recommend 100%!
Stayed 1 night in Nov 2023
Response from RICO M on 9 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express ATLANTA AIRPORT - NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at FOM@HIEATLANTAAIRPORT.COMSincerely,Rico Mcgruder

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean amd good breakfast
Stayed 1 night in Nov 2023
Response from RICO M. on 14 Nov 2023
Thank you for your feedback. We appreciate you and hopefully you choose Holiday Inn Express-Airport North again as your choice of stay. Thanks

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from RICO M. on 14 Nov 2023
Thank you for your feedback. We appreciate you and hopefully you choose Holiday Inn Express-Airport North again as your choice of stay. Thanks

10/10 Excellent

Alondo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from RICO M. on 3 Nov 2023
Thank you for staying with us and giving us your feedback. We hope you choose to stay with us again. Thanks

2/10 Terrible

Ana

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Last Minute Changed
I paid for a suite. I called the hotel telling them about my late flights. They said it would be perfectly fine. Our rooms will be ready for us to check in. Once we arrived, we were told our reservation rooms were moved to other guests. To which I have already paid with Hotels.com for my hotel room. We were moved to a smaller room. Not what I paid for. This was really disappointing. Giving a reservation out after it’s been paid for? Really?
Stayed 3 nights in Oct 2023
Response from RJ on 2 Nov 2023
We certainly do apologize for this experience. we are not sure as to the circumstances as to why your room was switched but this is something that we normally do not do. Please accept our apologies and wish you safe travels in the future.

10/10 Excellent

Kenroy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was great and easy access to different locations and close to the airport.
Stayed 3 nights in Oct 2023
Response from Rico M. on 31 Oct 2023
Good afternoonThank you for staying with us and giving us your feedback. We hope you choose to stay with us again. Thanks