All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hotel was very tired, damp spots in corridors and peeling or damaged paint everywhere. Walls very thin so could hear our neighbours snoring and engaging in intimate moments. Wine was expensive and very poor probably worth £4 but priced at £28. Very disappointing.
Lovely countryside location yet convenient for road networks. Warm and cosy room, spotlessly clean, large TV, modern bathroom, new bed and comfy pillows. Indoor pool, sauna and gym a bonus. All at a very reasonable price
Great facilities. I wish we were there longer to use them
Mike Andrew
Stayed 1 night in Sep 2023
Response from Richard on 27 Sept 2023
Dear MikeThank you for your review and delighted you enjoyed your stay. We look forward to welcoming you back soon.With best wishesRichardGeneral Manager
8/10 Good
Julian
25 Sept 2023
Liked: Cleanliness, staff & service, room comfort
Julian
Stayed 2 nights in Sep 2023
Response from Richard on 27 Sept 2023
Dear JuliaThank you for your review and delighted you enjoyed your stay. We look forward to seeing you again very soon.With best wishesRichardGeneral Manager
Dear CarolynThank you for your review and delighted you enjoyed your stay. We look forward to seeing you again very soon.With best wishesRichardGeneral Manager
6/10 Okay
Diana
Travelled with partner
9 Sept 2023
Liked: Cleanliness, staff & service
This hotel is in a good location but it is desperately in need of a complete refurbishment. Bedrooms dated as are the main rooms and dining room.
Diana
Stayed 2 nights in Sep 2023
Response from Richard on 10 Sept 2023
Dear DianaThank you for your review and glad you enjoyed our location. Refurbishment is on the horizon and we look forward to welcoming back our guests in the near future.With best wishesRichardGeneral Manager
Thank you for your review. We have a range of prices at other times of the year that do not coincide with the busy periods.With best wishesRichardGeneral Manager
8/10 Good
Jo
3 Sept 2023
Jo
Stayed 1 night in Sep 2023
Response from Richard on 5 Sept 2023
Dear JoThank you for such a high scoring review and we look forward to seeing you again soon.With best wishesRichardGeneral Manager
This petiod property and fab breakfast made for a nice stay good facilities will go again
Charles
Stayed 2 nights in Aug 2023
Response from Richard on 31 Aug 2023
Dear CharlesThank you for your review and delighted you enjoyed your stay. we look forward to seeing you return in the near future.With best wishesRichardGeneral Manager
8/10 Good
Verified traveller
29 Aug 2023
Liked: Staff & service
Verified traveller
Stayed 2 nights in Aug 2023
Response from Richard on 29 Aug 2023
Thank you for your positive review and delighted you enjoyed your stay. We loook forward to your return.With best wishesRichardGeneral Manager
8/10 Good
M
25 Aug 2023
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
M
Stayed 1 night in Aug 2023
Response from Richard on 26 Aug 2023
Thank you for your review and delighted you enjoyed your stay. We hope to see you very soon.Best wishesRichardGeneral Manager
Very disappointing stay. Bar area very untidy, tables all still had plates and empty glasses on them late into the evening. Tables therefore not clean
Breakfast self service, not great and paper cups for tea and coffee. For a Hilton Hotel really not good
Denise
Stayed 1 night in Aug 2023
Response from Richard on 26 Aug 2023
Dear DeniseThank you for your review and apologies that we did not live up to our usually high standards. The bar area is extremely small and is being used as a dining area for this busy summer period. We offer paper cups as a takeaway option at breakfast but do have plenty of ceramic cups - please ask our team members for support if they are not immediately available.Do let us now if you are ever returning so that we can make sure we look after you.With best wishesRichardGeneral Manager
Loved our stay and have already booked to go back.
We had an amazing stay and have booked to go back again. Staff were very helpful, polite and friendly. The service was great and the room was very nice and clean. We have recommended this hotel to others.
Danielle
Stayed 2 nights in Aug 2023
Response from Richard on 24 Aug 2023
Dear DanielleThank you for your review and delighted you enjoyed your stay. To describe this as amazing really provides a welcome boost to our hard working team so thank you very much for recognising the staff in your feedback. We look forward to welcoming you back very soon.With best wishesRichardGeneral Manager
I read the reviews which highlighted some areas of concern but I booked because Richard the manager had taken the time to respond honestly. It was a good stay. The indoor pool was warm, the outdoor pool had seating, restaurant food was good. Yes, the building needs the planned work but there was plenty of space and a chilled atmosphere. We will be going back.
C
Stayed 1 night in Aug 2023
Response from Richard on 24 Aug 2023
Dear CIt was such a pleasure to meet you both and thank you for taking the time to write a review. I always feel it is important not only to be honest about our challenges but also to listen to all our guests so that we as a team can improve and move forward. This in turn will also help our owners and help to decide where we need to invest. We are delighted you improved your stay and our fabulous facilities and look forward to welcoming you back soon.With very best wishesRichardGeneral Manager
6/10 Okay
Gina
23 Aug 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Gina
Stayed 4 nights in Aug 2023
Response from Richard on 24 Aug 2023
Dear GinaThank you for your review and glad you enjoyed your stay overall. We look forward to seeing you again soon.With best wishesRichardGeneral Manager
8/10 Good
Steve
Travelled with partner
21 Aug 2023
Liked: Cleanliness, staff & service, amenities
The hotel does look a bit tired and showing its age on the outside but inside the room we had was good. Pillows a bit too soft for us but that is a minor point. A bit noisy in the morning when the green keepers were tending the golf course which was right outside our window. A great location for local sights. The spa area is very small but OK if you go when kids are not allowed in. The outside areas are great for kids with lots of space to play and an outside pool if the weather permits. Overall a very good place and we will be back.
Steve
Stayed 2 nights in Aug 2023
Response from Richard on 21 Aug 2023
Dear SteveThank you for your review. We are glad you enjoyed your stay overall and our location, and delighted to hear you are likely to return.With best wishesRichardGeneral Manager
Thank you for looking after my son and young family, it was the first hotel stay for the kids and they loved it. Very good breakfast as well.
Again thank
You
A j
Stayed 1 night in Aug 2023
Response from Richard on 16 Aug 2023
Dear AJThank you for taking the time to write a review and delighted you enjoyed your stay and our famous breakfast. We hope to see you and your family again very soon.With best wishesRichardGeneral Manager
The hotel is tired and need of refreshment. The public areas are fine but the room was really shabby.
J
Stayed 1 night in Aug 2023
Response from Richard on 14 Aug 2023
Thank you for your review. Delighted you enjoyed our public areas and I can confirm the new owners will be embarking on a refurbishment programme in due course. We look forward to welcoming you back to enjoy the facilities and also the rooms when all complete.With best wishesRichardGeneral Manager
The hotel has huge potential but almost everything was disappointing for us. From the very slow service to the extremely worn and tired rooms to the pool that I’m not sure should be swum in. If it has a refurb it could be great.
Nicole
Stayed 3 nights in Aug 2023
Response from Richard on 13 Aug 2023
Dear NicoleThank you for your review. You are absolutely correct, the hotel has great potential and with our new owners they are already making a difference but there is lots more to do. My sincere apologies that your stay was disappointing but I can confirm that a refurbishment is being planned but will of course take time with such a large building with 140 bedrooms. Do let us know if you are ever looking to return so tat we can inform you of any changes that will help you enjoy your stay.With very best wishesRichardGeneral Manager
Dear ChloeThank you for your review and delighted you enjoyed your stay. We look forward to seeing you again very soon.With best wishesRichardGeneral Manager
6/10 Okay
Paul
Business traveller
10 Aug 2023
Disliked: Property conditions & facilities
Paul
Stayed 1 night in Aug 2023
Response from Richard on 11 Aug 2023
Dear PaulThank you for your review. we look forward to welcoming you back soon.With best wishesRichardGeneral Manager
Bathroom was unclean, had hairs and dirt on floor, room had cobwebs near window and carpet had stains
Reena
Stayed 2 nights in Aug 2023
Response from Richard on 11 Aug 2023
Dear ReenaThank you for your review. You are absolutely correct, the hotel does need improvements and in time the new owners will be addressing these with much needed investment. However, it is unacceptable to have an unclean bathroom. Your feedback is very much appreciated but do let us know if you are ever passing so that we can look after you personally.With best wishesRichardGeneral Manager
Dear SeanThank you for your review and glad you enjoyed your time with us. We look forward to seeing you again in the future.With best wishesRichardGeneral Manager
Really nice place to stay, very friendly staff excellent range of choices for the breakfast buffet, spacious lounge area for a quiet drink or just a chilling hour before going out to your chosen destination.
It’s set in a quiet countryside setting but only a stone throw from the main A road.
I would have no hesitation in staying there again
Brian
Stayed 4 nights in Aug 2023
Response from Richard on 8 Aug 2023
Dear BrianThank you for your review and delighted you enjoyed your stay. We very much look forward to your return.With best wishesRichardGeneral Manager
8/10 Good
Anthony
Travelled with family
1 Aug 2023
Liked: Cleanliness, staff & service, room comfort
Anthony
Stayed 2 nights in Jul 2023
Response from Richard on 3 Aug 2023
Dear AnthonyThank you for your review and delighted you enjoyed your stay. We look forward to seeing you again very soon.With best wishesRichardGeneral Manager
8/10 Good
Anthony
Travelled with family
31 July 2023
Liked: Cleanliness, staff & service, room comfort
Great location, requires some tlc
The setting and buildings of the hotel are great. Unfortunately the main building is a bit run down and could do with some tlc, but with such a large building this will no doubt take a while. Staff were generally good and attentive. Thanks
Anthony
Stayed 2 nights in Jul 2023
Response from Richard on 3 Aug 2023
Dear AnthonyThank you for your review and positive comments about the team. We look forward to seeing you soon when we hope to see improvements.With best wishesRichardGeneral Manager
8/10 Good
Jacqueline
31 July 2023
Jacqueline
Stayed 2 nights in Jul 2023
Response from Richard on 3 Aug 2023
Dear JacquelineThank you for your review and delighted you enjoyed your stay. We look forward to seeing you very soon.With best wishesRichardGeneral Manager
6/10 Okay
Verified traveller
Travelled with family
31 July 2023
Disliked: Room comfort
Wouldn’t rush to return
Unfortunately I wouldn’t be in a hurry to come back
We were in a room with a faulty window that didn’t open
A toilet system that constantly trickled water so we were unable to sleep with the house
Not only that but the prices are daylight robbery ….. £7 I was charged for 2 cups of tea …. Seriously there is no justification at all to charge those kind of prices …. I could make a hundred and more cups of tea with £7 buying tea bags etc from the supermarket it’s absolutely criminal
The hotel itself could do with a little work and staff should be a little less abrupt and show more courtesy after all we are the paying guests
Verified traveller
Stayed 2 nights in Jul 2023
Response from Richard on 3 Aug 2023
Thank you for your review and sorry to hear you would come back soon. We have a number of challenges ahead of us but look forward to really make changes to this wonderful location.With best wishesRichardGeneral Manager
8/10 Good
Abullah
Travelled with family
29 July 2023
Liked: Cleanliness, room comfort
Nice hotel, a bit creeky and dated.
The hotel is dated and the floors are creeky but the room was nice. No issues and very comfy. Good size swimming pool and also had a sauna and steam rooms.
The only downside was the breakfast servoce was very slow. Had to wait to be booked in, tables were not cleared, not enough 4 people takes, had to wait a couple of times for food to be bought out from kitchen and they seemed short staffed.
Apart from that a nice hotel and a pleasant stay. No lift!
Abullah
Stayed 2 nights in Jul 2023
Response from Richard on 3 Aug 2023
Dear AbdullahThank for your review and glad you enjoyed our facilities. We look forward to seeing you again very soon.With best wishesRichardGeneral Manager
8/10 Good
Pritti
Travelled with family
28 July 2023
Pritti
Stayed 2 nights in Jul 2023
Response from Richard on 3 Aug 2023
Dear PrittiThank you for your review and delighted you enjoyed your stay. We look forward to seeing you again soon.With best wishesRichardGeneral Manager