Indoor pool, outdoor pool, pool umbrellas, pool loungers

Reviews of Crowne Plaza Hotel Antalya, an IHG Hotel

5 out of 5
Crowne Plaza Hotel Antalya, an IHG Hotel
Akdeniz Bulvari Gursu Mah. 306, Sk. Konyaalti, Konyaalti, Antalya

Reviews

8.0

Very good

Rating 10 - Excellent. 448 out of 982 reviews" "
Rating 8 - Good. 270 out of 982 reviews" "
Rating 6 - Okay. 132 out of 982 reviews" "
Rating 4 - Poor. 61 out of 982 reviews" "
Rating 2 - Terrible. 71 out of 982 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

ERTUG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bed sheets and pillows made me sweat a lot while sleeping. I think it's nylon. The fabric must be cotton. This is the healthiest and cleanest. The vehicle charging area is outside the hotel. The room is clean but the furniture is very old. We stayed in a suite room with 2 adults and 3 children. But there were no children's beds. Instead, 3 folding beds were placed. It is very uncomfortable for children who will stay in the suite room.
Stayed 1 night in Apr 2024
Response from Guest Relation on 16 Apr 2024
Dear ERTUG,Thank you very much for your comment. We are sorry to hear that you encountered inconveniences during your stay. This is not in line with our usual service standards and I will not fail to share your comments with our teams in order to take the necessary corrective measures.We hope you will give us a second chance so that we can show you %100our true level of service.We hope to have the pleasure of welcoming you again in the near future, to show you that your unsatisfactory stay was an exception.Best regardsCrowne Plaza Antalya Team

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing!
Stayed 1 night in Apr 2024
Response from Guest Relation on 15 Apr 2024
Dear Tim,As Crowne Plaza Antalya Family, we would like to thank you for your review.It is our greatest pleasure to serve you properly during your stay.We are looking forward to welcoming you again as soon as possible.Best regards.Crowne Plaza Antalya Family

10/10 Excellent

Denis, Almaty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 7 nights in Mar 2024
Response from Guest Relation on 7 Apr 2024
Dear Denis,As Crowne Plaza Antalya Family, we would like to thank you for your review.It is our greatest pleasure to serve you properly during your stay.We are looking forward to welcoming you again as soon as possible.Best regards.Crowne Plaza Antalya Family

8/10 Good

Ziya, Westport

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
needs a patio restaurant ! the small restaurant on 10th floor is vulnerable to weather wind & rain overall a good place to stay ZSukun Westport 06880
Stayed 4 nights in Jan 2024
Response from Guest Relations on 9 Jan 2024
Dear Ziya,As Crowne Plaza Antalya Family, the aim of our entire team is to ensure the satisfaction of our guests by offering the highest service quality standardsYour feedback has been forwarded to all our colleagues, Managers and Top Management. We want you to know that we consider your valuable opinions as the most important key to maintaining our service quality completely.Though we would prefer you had a better experience at our hotel. We hope that you will consider us again and give us a second opportunity to exceed your expectations.Kind RegardsCrowne Plaza Antalya Team

10/10 Excellent

ANAS

Stayed 1 night in Jan 2024
Response from Guest Relations on 9 Jan 2024
Dear ANAS,As Crowne Plaza Antalya Family, we would like to thank you for your score.It is our greatest pleasure to serve you properly during your stay.We are looking forward to welcoming you again as soon as possible.Best Regards.Crowne Plaza Antalya Family

6/10 Okay

Ziya, Westport

Business traveller
Liked: Cleanliness
Crazy bad rules No charging allowed for US Clients ! US credit cards Not Accepted You have to run around with cash to pay even for an espresso only a small restaurant and a Cash Only SPA for americans good luck guys and gals
Stayed 10 nights in Dec 2023
Response from Guest Relations on 9 Jan 2024
Dear Ziya,First of all, we would like to thank you for your comment that you have taken the time and sent it to us. We form the milestones of our service quality that targets perfection with your feedback and we are progressing rapidly in this direction. In accordance with our understanding of service that targets guest satisfaction, your satisfaction is paramount to us. Your reviews have been shared with the relevant departments and our management. We would like to kindly inform you that as our hotel procedures, it is obligatory to use a pin code for security reasons for payments made by credit and debit cards, and the payments are made via a 3D link. We hope that you will give us the chance to give you more than an experience you have dreamed of and we wish to see you again in our hotel as soon as possible. Kindest RegardsCrowne Plaza Antalya Family

4/10 Poor

Ahmad

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Location is excellent. Overlooks the Medetteranean. However, the room was very hot even though it was end of November. Hotel technician said it was centrally controlled and guests could not adjust their room temperature. QWe asked to check out at 2 p.m. being IHG members, but Mehmet, the receptionist, rejected our request. He wasn't nice at all.
Stayed 2 nights in Nov 2023
Response from Guest Relations on 25 Nov 2023
Dear Ahmad,First of all, we would like to thank you for your comment that you have taken the time and sent it to us.We form the milestones of our service quality that targets perfection with your feedback and we are progressing rapidly in this direction. In accordance with our understanding of service that targets guest satisfaction, your satisfaction is paramount to us. Your reviews have been shared with the relevant departments and our management. We would like to kindly inform you that our guests' late check out and upgrade requests are subject to availability on the day of check out, as in every hotel. We hope that you will give us the opportunity to host you again at our hotel and give us the chance to experience you more than an experience you have dreamed of. We hope to see you again at our hotel as soon as possible. Best Regards Crowne Plaza Antalya Family

10/10 Excellent

Larisa

Stayed 5 nights in Nov 2023
Response from Guest Relations on 20 Nov 2023
Dear Larisa, As Crowne Plaza Antalya Family, we would like to thank you for rating us high.It is our greatest pleasure to serve you properly during your stay.We are looking forward to welcoming you again as soon as possible.Best Regards.Crowne Plaza Antalya Family

8/10 Good

Khadijah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked this hotel. The staff were all very diligent in their jobs. Really enjoyed our time here. Swimming pool and breakfast was very much enjoyed by the family
Stayed 3 nights in Oct 2023
Response from Guest Relations on 31 Oct 2023
Dear Khadijah,First of all, we would like to thank you for taking your precious time to share your opinion about our hotel on the site. We are happy to read that you were generally satisfied with your stay. Your feedback is very important to us and comments like yours enable us to continuously improve the service we offer to our guests and motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Sincerely,Crowne Plaza Antalya Family

10/10 Excellent

Wahab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and food
Stayed 5 nights in Oct 2023
Response from Guest Relations on 31 Oct 2023
Dear Wahab,As Crowne Plaza Antalya Family, we would like to thank you for your score.It is our greatest pleasure to serve you properly during your stay.We are looking forward to welcoming you again as soon as possible.Best regards.Crowne Plaza Antalya Family

10/10 Excellent

Hussain

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Guest Relations on 30 Oct 2023
Dear Hussain,As Crowne Plaza Antalya Family, we would like to thank you for your score.It is our greatest pleasure to serve you properly during your stay.We are looking forward to welcoming you again as soon as possible.Best regards.Crowne Plaza Antalya Family

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent and very helpful. At the desk the customer service Funda was very accommodating and helpful to us during the stay and very friendly as well as other staff.
Response from Guest Relations on 29 Oct 2023
Dear Ali,We express our gratitude to you for writing such fabulous words about our hotel and our staff and we will pass on your comments to our staff with pleasure. We thank you for sharing your experience and choosing Crowne Plaza Antalya for your stay. We will be waiting for you in our hotel, please come soon for a new beatiful experience and we will be glad to provide you with quality service you deserve. Sincerely,Crowne Plaza Antalya

2/10 Terrible

Ashraf

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Guest Relations on 26 Oct 2023
Dear Ashraf,Thank you for taking the time to rate our hotel. We'll be honest to say that the rating came as a surprise to us as our team is 100% committed to always helping and providing exceptional service to our guests. While we would prefer you to have a better experience at our hotel, RegardsCrowne Plaza Antalya Family

10/10 Excellent

Vaida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff it's extremely friendly and helpful. It was my birthday week and I received beautiful cake from hotel, was really sweet and thoughtful.
Stayed 7 nights in Sep 2023
Response from Guest Relations on 21 Oct 2023
Dear Vaida,First of all, as Crowne Plaza Antalya family, we would like to thank you very much for recommending our hotel and in our hotel, which we serve fondly, the comments of our esteemed guests motivate us. We also thank you for taking the time to share your comments. Your comment is shared with all management and employees. We hope to welcome you again in our hotel as soon as possible.Best RegardsCrowne Plaza Antalya Family

10/10 Excellent

Mohammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower head should be replaced with easy to open.
Stayed 2 nights in Oct 2023
Response from Guest Relations on 18 Oct 2023
Dear Mohammad,Thank you for taking the time to tell us about your experience at Crowne Plaza ANTALYA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards,Crowne Plaza Antalya Team

10/10 Excellent

guner, new hyde park

Stayed 4 nights in Oct 2023
Response from Guest Relations on 29 Oct 2023
Sayın guner,Öncelikle tatiliniz için Crowne Plaza Antalya'yı tercih ettiğiniz ve geri bildiriminizi paylaştığınız için teşekkür ederiz. Sizlere ayrıcalıklı bir deneyim sunmaktan mutluluk duyuyoruz. Sizleri en kısa sürede tekrar aramızda görmekten mutluluk duyacağımızı bilmenizi ister, güzel bir gün dileriz.Saygılarımızla,Crown Plaza Antalya

8/10 Good

Valeriy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Sep 2023
Response from Guest Relations on 3 Oct 2023
Dear Valeriy,Thank you for sharing your thoughts with us.We want you to know that we consider your valuable opinions as the most important key to maintaining our service quality completely.Please do not hesitate to contact us for your questions and requests in order to serve you on another holiday you will leave with more beautiful memories.RegardsCrowne Plaza Antalya

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, beautiful inside and outside. Nice restaurant on top floor. Very good customer service. Room is very cleaned.
Stayed 2 nights in Sep 2023
Response from Guest Relations on 2 Oct 2023
Dear Anna,As Crowne Plaza Antalya Family, the aim of our entire team is to ensure the satisfaction of our guests by offering the highest service quality standards. It is a great pleasure for us to be able to provide this satisfaction during your holiday. We would like to thank you for your kind comments. We would like to remind you that we will be happy to welcome you again and present the quality of Crowne Plaza Antalya on your next trip.RegardsCrowne Plaza Antalya Family

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice but not 5 star. They need to update the rooms. The pool area is nice. They have a tunnel to the beach across the street but it’s a rock beach not sand. The since beach clubs you can rent loungers. The breakfast was good. They don’t allow you to bring outside food into the hotel. The WiFi was ok.
Stayed 8 nights in Sep 2023
Response from Guest Relations on 28 Oct 2023
Dear Jeff,First of all, thank you very much for evaluating us positively and sharing your comments. We are pleased that you enjoyed your stay and that we were able to provide you with good service. Considering your kind comment, we would like to point out that the furniture in our rooms is subject to renewal in accordance with our concept within the determined program and periods. We will be happy to see you again in our hotel as soon as possible. Best RegardsCrowne Plaza Antalya

10/10 Excellent

Mahammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 7 nights couldn’t fault a thing Beautiful pool area Fine dining 24 hour room service
Stayed 7 nights in Sep 2023
Response from Guest Relations on 30 Sept 2023
Dear Mahammed,First of all, we would like to thank you for taking your precious time to share your opinions about our hotel. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned. We hope to welcome you again in our hotel as soon as possible.Kind RegardsCrowne Plaza Family

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good Hotel, very friendly staff and we got a good view room Breakfast was great Room was clean
Stayed 3 nights in Sep 2023
Response from Guest Relations on 29 Sept 2023
Dear Mohammed,First of all, we would like to thank you for choosing Crowne Plaza Antalya for your holiday and for giving your feedback. We are happy to offer you a privileged experience and a relaxing time. We would like you to know that we will be pleased to see you among us again as soon as possible, and we wish you a great day.Kind Regards,Crowne Plaza Antalya

10/10 Excellent

Amin

Stayed 2 nights in Sep 2023
Response from Guest Relations on 29 Sept 2023
Dear Amin,As Crowne Plaza Antalya Family, we would like to thank you for the high rating.It is our greatest pleasure to serve you properly during your stay.We are looking forward to welcoming you again as soon as possible.Best regards.Crowne Plaza Antalya Family

4/10 Poor

Funmi

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
There's a lot to say about this Crowne Plaza. We visited from the UK, and the brand is a known brand, hence why we booked it. Apart from the great service provided by all staff, there's not much positives to share. Though the property is close to the beach, it feels removed from the beach and feels like a deadend in comparison to the other hotels nearby. Feels like there is no life here and quite boring. No music, nothing except for the piano that plays for 2 hours every evening. We didn't even bother to use the pool because it wasn't appealing. Absolutely nothing is happening here. You will need to walk out of the hotel a bit or take a cab to experience some life. The spa is in the basement, and the whole floor has a damp smell and needs a lot of air. We didn't bother using the spa because it was just not looking great. The shop in the basement sells fake branded products. Though I understand that this is known in Turkey but for a brand like Crowne Plaza, I would expect real products only. The breakfast spread is very, very good. We are happy with the options. The dinner, though, wasn't that great. We ordered beef Shish and Adanna Kebab, and both came out tasteless, with no salt, no seasoning. The grilled chicken was bland, too. The fish dish was great, that is, both the sea bass and sea bream was a bit tasty. For a hotel that does not allow food from outside, I would expect great tasting food. The cleaning of our room was not properly done. It felt like the cleaners only
Stayed 4 nights in Sep 2023
Response from Guest Relations on 10 Sept 2023
Dear Funmi,Thank you for taking the time to share your recent experience with us. We do have a great team who is very passionate about delivering only the very best and individual service at all times.We are truly disappointed you did not get to have a true Crowne Plaza stay. We are sorry to hear that on this occasion, we did not meet your expectations.We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to share your feedback to our team. We hope that you are able to return so that you can see our constant improvements. We also appreciate the time and effort taken by you and look forward to receiving you at Crowne Plaza with the opportunity to be of service to you again.Best Regards,Crowne Plaza Antalya Team

8/10 Good

Buket

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crowne Plaza
Overall the Crowne Plaza Hotel is comfortable, clean, easy to stay at. The Front Desk staff are professional and friendly, always saying hello or can I help with anything. The food is good. The lobby is warm when entering but I can understand why. I do wish there was pool side drink service, you would have to track someone down if you wanted a drink. Finally I would have prefered having prices marked on merchandise at the market. With no prices, one feels like they are being taken advantage of if not native. Overall I would give it a thumbs up.
Stayed 3 nights in Aug 2023
Response from Guest Relations on 7 Sept 2023
Dear Buket,First of all, we would like to thank you for choosing Crowne Plaza Antalya for your holiday and for giving your feedback. We are happy to offer you a privileged experience and a relaxing time. We would like you to know that we will be pleased to see you among us again as soon as possible, and we wish you a great day.Kind Regards,Crowne Plaza Antalya

6/10 Okay

Olesia

Travelled with family
Liked: Staff & service
Уборку не делали, воду не приносили.
Stayed 5 nights in Aug 2023
Response from Guest Relations on 29 Aug 2023
Dear OlesiaFirstly we would like to thank you for your kind interest in Crowne Plaza Antalya. We form the milestones of our service quality that targets perfection with your feedback and we are progressing rapidly in this direction. In accordance with our understanding of service that targets guest satisfaction, your satisfaction is paramount to us. When you checked out of our hotel, you stated that you were not satisfied with the room cleaning. While our entire team is doing their best, your complaint has been conveyed to the relevant department manager. Relevant staff were given training on this subject again. We wanted to inform you specifically about this. The opinion of our valued guests is very important to us. We hope that you will give us the opportunity to host you again at our hotel and give us the chance to experience you more than an experience you have dreamed of. We hope to see you again at our hotel as soon as possible. Crowne Plaza Antalya Family

6/10 Okay

YOUSEF

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Aug 2023
Response from Guest Relations on 20 Aug 2023
Dear YOUSEF,As Crowne Plaza Antalya Family, we would like to thank you for your score.It is our greatest pleasure to serve you properly during your stay.We are looking forward to welcoming you again as soon as possible.Best regards.Crowne Plaza Antalya Family

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cleaning was not good and the towels and sheets were very old and ripped off. The furniture very old. There is ants in the room.
Stayed 5 nights in Aug 2023
Response from Guest Relations on 31 Aug 2023
Dear Guest,Thank you for taking the time to share your recent experience with us at Crowne Plaza. We do have a great team who is very passionate about delivering only the very best and individual service at all times. We would like to kindly inform you that the furniture in our rooms is subject to renewal in accordance with our concept within the determined program and periods. In addition, our entire hotel is disinfected twice a week and we have a Hygiene Certificate approved by the Ministry of Health in our hotel. Your feedback has been forwarded to all our colleagues, managers and top management. We want you to know that we consider your valuable opinions as the most important key to maintaining our service quality completely. Though We would prefer you had a better experience at our hotel. We hope that you will consider us again and give us a second opportunity to exceed your expectations.Best Regards, Crowne Plaza Antalya Team

4/10 Poor

Fathi

Travelled with family
Disliked: Property conditions & facilities
Noisy, poor breakfast, old building with bad wash room setup not comfy bed One time pece of the roof fell nearly hit my wife head the flush toilet is not fixed well the shower is really odd Over priced for nothing
Stayed 3 nights in Aug 2023
Response from Guest Relations on 9 Aug 2023
Dear Fathi,Thank you for taking the time to share your recent experience with us at Crowne Plaza. We do have a great team who is very passionate about delivering only the very best and individual service at all times.We are truly disappointed you did not get to have a true Crowne Plaza stay. We are sorry to hear that on this occasion, we did not meet your expectations. Also we would like to take this chance to comment on some points that the furniture in our rooms is subject to renewal in accordance with our concept within the determined program and periods.We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to share your feedback with our team. We hope that you are able to return so that you can see our constant improvements. We also appreciate the time and effort taken by you and look forward to welcoming you at Crowne Plaza with the opportunity to be of service to you again.Best regards,Crowne Plaza Antalya Team.

10/10 Excellent

Muibat

Stayed 3 nights in Jul 2023
Response from Guest Relations on 24 Aug 2023
Dear Muibat,Your feedback is very important for us to achieve the service standards we aim for, thank you for taking your valuable time to rate us high. We hope to serve you with even better memories on your next stay. Please do not hesitate to contact us for your questions and requests.RegardsCrowne Plaza Antalya Family

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Property needs upgrades & updating
I booked a six night stay, but checked out after one night. It was 43° outside and it does not seem the property had an air-conditioned lobby so I found it uncomfortable and oppressive the rooms looked like they had not been updated or upgraded for decades after my late night check-in I went to the bar for a lemonade, and they made me pay for the drink before they even served it… I have never seen service like that before. So that my review is fair and balanced, the front desk and sales manager did approve my early check out after one night and I received fast credit for my six night booking… Five nights were immediately credited. Another positive is that the pool area looked nice, but Antalya in July is overrun by families with screaming children and toddlers throwing tantrums and so I am certain a day at the pool would be unpleasant based on the crowd I saw in the restaurant during breakfast
Stayed 6 nights in Jul 2023
Response from Guest Relations on 4 Aug 2023
Dear Guest,Thank you for choosing Crowne Plaza Hotel and for taking the time to provide us with feedback on your experience with us. We strive to make every stay as pleasant and comfortable as possible, and we appreciate that you have contributed to your experience. to our attention. We take feedback seriously and will train our team to make the necessary changes so that we can provide you with a better experience in the future. .We hope to have the pleasure of welcoming you again in the near future, to show you that your unsatisfactory stay was an exception.Best regardsCrowne Plaza Antalya Team

10/10 Excellent

Professor Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay with your family.
Stayed 6 nights in Jul 2023
Response from Guest Relations on 31 July 2023
Dear Professor Sam,As Crowne Plaza Antalya Family, we would like to thank you for your score.It is our greatest pleasure to serve you properly during your stay.We are looking forward to welcoming you again as soon as possible.Best regards.Crowne Plaza Antalya Family

8/10 Good

Bashar

Travelled with family
Liked: Cleanliness, staff & service, amenities
We are one family and booked 3 rooms, repeated anticipated requests to be at least near each others, On CHECK IN , reception scattered us on 3 different floors, far away from each other, despite much begging. it was week day and not weekend, they didn’t even try to accommodate us in the same floor. This is a business hotel, not a leisure resort, access to a tiny narrow public beach, with no offered umbrellas though connecting underground tunnel from hotel pool, tunnel closes early at 6:00 pm, then, the way to reach the beach road outside where leisure and activities are, is from main hotel entrance which is in the back street, and needs long walk around. In Such similar cases, the hotel contracts private beach and provides shuttle bus to guests. Here it does not exist and not provided. No leisure, parties or activities at all, which is common there in Antalya. Lobby air conditioning turned off daily early in the evening, where outside temperatures above 40 c. Careless housekeeping, every day they should forget something: water bottles, towels.. You need to call to avail. Key card system failure most of the times, it doesn’t open the room door , You need to go down to front desk to re-validate. Only 2 restaurants are there. Breakfast and dinner are ok, but breakfast staff need more training and courtesy. 10th floor dinner staff are gentle and friendly. Rooms are comfortable and spacious, sea and pool views are amazing. Balcony is narrow just to stand on.
Stayed 5 nights in Jul 2023
Response from Guest Relations on 1 Aug 2023
Dear Bashar,Thank you for taking the time to tell us about your experience at Crowne Plaza Antalya. We strive to make each stay as pleasant and comfortable as possible and we appreciate that you brought your experience to our attention. We would like to kindly inform you that our hotel is a business city hotel. We are truly disappointed you did not get to have a true Crowne Plaza stay. We'll make sure to share your feedback to our team. We also appreciate the time and effort taken by you and look forward to receiving you at Crowne Plaza with the opportunity to be of service to you again.Best Regards,Crowne Plaza AntalyaTeam

10/10 Excellent

Mohammed

Stayed 12 nights in Jul 2023
Response from Guest Relations on 10 Aug 2023
Dear Mohammed, As Crowne Plaza Antalya Family, we would like to thank you for your score.It is our greatest pleasure to serve you properly during your stay.We are looking forward to welcoming you again as soon as possible.Best regards.Crowne Plaza Antalya Family

2/10 Terrible

ASMEER

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property is located in a quiet area away from everything. Property is old and this can be seen everywhere. Elevator takes long to get in it. Bathtub was leaking. The didn’t replenish the water in the room daily. We used the iron and it blew a fuse and took the power off in the whole room. We asked for a new iron and it took 25 minutes and by that time we didn’t need it anymore as we had to check-out. The manager advised she would have called back regarding the iron but never called. Extremely poor service. 3 star hotel.
Stayed 3 nights in Jul 2023
Response from Guest Relations on 20 July 2023
Dear ASMEER,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza ANTALYA.Our team always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.Best Regards,Crowne Plaza Antalya

6/10 Okay

Khadeeja

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Though the property is excellent, the service was completely not up to par. I would call reception and kindly ask them questions, and in response I would receive ‘don’t call here call room service’, and end the call abruptly. On the off chance they would reply, they would come up with very patronising and rude remarks, such as, ‘maybe use google to answer your question’. It does not just extend to the reception however, but each place other than the spa was completely rude and incompetent. At poolside, I kindly asked for a towel, to which I waited 45 minutes for. In the end I gave up and walked back to the hotel room soaking wet, with the guy I asked, staring at me and smiling. Whilst going past the reception on my way back to the hotel room, I heard a family of 5, being shouted out by one of the ignorant staff members, saying, ‘this is a 5 star hotel, what to you expect’. Whilst I do not know what the conversation was about, I sure as hell know that you would not be so foul to a customer, especially in public. The reception would often laugh at customers as well, such as my wife, who walked soaking wet back up to the hotel room due to being ignored 4 times for a towel. Overall, whilst the hotel itself is lovely and in a beautiful location, it does not make up for the absolutely poor service. I will mention however that the people at the spa, were absolutely fabulous and maybe the reception desk need to learn a thing or 2 or 10 from the reception at the spa.
Stayed 4 nights in Jul 2023
Response from Guest Relations on 16 July 2023
Dear Khadeeja,Thank you for taking the time to tell us about your stay at Crowne Plaza Antalya. We will be honest to say that it did come as a surprise to us as our team is 100% committed to assist our guests at all times and provide them with exceptional service. Though we would prefer you had a better experience at our hotel. We hope that you will consider us again and give us a second opportunity to exceed your expectations.Kind regards,Crowne Plaza Antalya

10/10 Excellent

Armaghan

Stayed 11 nights in Jun 2023
Response from Guest Relations on 27 July 2023
Dear Armaghan,As Crowne Plaza Antalya Family, we would like to thank you for your score.It is our greatest pleasure to serve you properly during your stay.We are looking forward to welcoming you again as soon as possible.Best Regards.Crowne Plaza Antalya Family

10/10 Excellent

TARIQ

Stayed 3 nights in Jun 2023
Response from Guest Relations on 9 July 2023
Dear TARIQ,As Crowne Plaza Antalya Family, the aim of our entire team is to ensure the satisfaction of our guests by offering the highest service quality standards. It is a great pleasure for us to be able to provide this satisfaction during your holiday. We would like to thank you for your kind comments. Your comments about our teammates will definitely be a source of motivation to do even better. We will be very happy to welcome you again.Kind RegardsCrowne Plaza Antalya

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our 7 day stay in a corner suite. All the hotel staff were very friendly and helpful, especially Battal at the main entrance.
Stayed 7 nights in Jun 2023
Response from Guest Relations on 16 June 2023
Dear jelf,Thank you for choosing Crowne Plaza Antalya for your recent stay in Antalya. We greatly appreciate that you took the time to write comments as our guests’ satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you and we hope to see you again soon at Crowne Plaza Antalya. Best Regards Crowne Plaza Antalya Team

10/10 Excellent

kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
quite far away from city centre if you don't have a car. 15-20 mins drive to city centre breakfast is excellent
Response from Guest Relations on 15 June 2023
Dear kenneth,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers.We hope to welcome you again in our facility as soon as possible.Kind RegardsCrowne Plaza Antalya

10/10 Excellent

Tarak, San Antonio

Liked: Cleanliness, staff & service
Good hotel, very convenient
Stayed 3 nights in Jun 2023
Response from Guest Relations on 14 June 2023
Dear Tarak,As Crowne Plaza Antalya Family, we would like to thank you for your score.It is our greatest pleasure to serve you properly during your stay.We are looking forward to welcoming you again as soon as possible.Best regards.Crowne Plaza Antalya Family

2/10 Terrible

Mariam

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
would not recommend this hotel. It is not a 5 star hotel It should be rated at 3 stars hotel. Stayed here from May 28 to June 1, with my young daughter and a friend and her son. It was the worst experience at this hotel. The first night the washroom smelled like sewage the curtains in the room fell no window covering called front desk, and only could offer for technician to come and fix it the following day Housekeeping would come and clean our room every day never use any cleaning products never disinfected. She used our dirty, wet towels to wipe everywhere down the sheets smelled horrible. When I expressed to her to use disinfectant and cleaning products in the bathroom, she said OK, but never did ( there was a language barrier ) every day when we would go out and come back our key fob to enter our room would not work They would send random men, the bell boy room service to come and open up our door for us with the master key, which was a safety issue for us. He explained it’s because we put our key fob too close to our cell phones, which was ridiculous. Two days of our stay they had a really big storm rain and the rooms were flooding. The dining room was flooding the hall. The lobbies were leaking water that hotel is just falling apart. yes, it’s an older hotel but the maintenance of that hotel is unacceptable. When I complained to management My complaint was not taken seriously. No one has contacted me in regards to this matter it’s been over a week .
Response from Guest Relations on 14 June 2023
Dear Mariam,Thank you for bringing the assessment to our attention. As a result of the interview we held with the team members about the negative experience you have had, we would like to inform you that the necessary measures have been taken to prevent the same situation from occurring again in the future. We would like to thank you once again for the time you have taken to express your thoughts, and we would like to state that your feedback is extremely valuable in terms of the development of our work to continuously improve the quality of our services.Best RegardsCrowne Plaza Antalya Team

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and quality
Stayed 4 nights in May 2023
Response from Guest Relations on 19 May 2023
Dear Russell,Thank you for choosing Crowne Plaza Antalya for your recent stay in Antalya. We greatly appreciate that you took the time to write comments as our guests’ satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you and we hope to see you again soon at Crowne Plaza Antalya. Best Regards Crowne Plaza Antalya Team

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my husband enjoyed pur stay at the crowne plaza Antalya. The spa was great and kept us busy when the weather was bad. The breakfast was delicious and rooms provided everything you needed. The gym facilities where great however did not open till 8am could open earlier i found myself hanging around waiting for it to open. We where also stopped by security outside of the hotel everytime we came back into the building asking for our room number and if we stayed there which we found quite annoying. Overall a pleasant stay and thinking of returning in September.
Stayed 4 nights in May 2023
Response from Guest Relations on 11 May 2023
Dear Kirsty,As Crowne Plaza Antalya Family, the aim of our entire team is to ensure the satisfaction of our guests by offering the highest service quality standards. It is a great pleasure for us to be able to provide this satisfaction during your holiday. We would like to thank you for your kind comments. We would like to remind you that we will be happy to welcome you again and present the quality of Crowne Plaza Antalya on your next trip.RegardsCrowne Plaza Antalya Family

10/10 Excellent

Brian M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean, rooms dark at night without multiple lights shining in your face from televisions, routers etc. as is so common these days. Nice pool, polite staff, I enjoyed the buffer breakfast.
Stayed 3 nights in May 2023
Response from Guest Relations on 11 May 2023
Dear Brian M,Thank you very much for choosing our hotel, being our guest and sharing your experiences with us. Your comment is very valuable to us. Seeing that you had a nice holiday in general motivated us. We would like to state that we will be happy to see you again at our hotel.Best RegardsCrowne Plaza Antalya Family

10/10 Excellent

Mohamed Maher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our staying for 4 nights. Staff are friendly and helpful. They have massage service in the spa which is available for very good prices. We had a sea facing room with great view.
Stayed 4 nights in Apr 2023
Response from Guest Relations on 2 May 2023
Dear Mohamrd Maher,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers.We hope to welcome you again in our facility as soon as possible.Kind RegardsCrowne Plaza Antalya

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness
It was a clean hotel. Marked as a 5 star property, but more like a 3.5 star property. The service could be a lot better, especially for the price.
Stayed 9 nights in Apr 2023
Response from Guest Relations on 2 May 2023
Dear Mark,Your feedback is of great importance for us to deliver the service standarts we target and we thank you for sharing your valuable comments and opinions with us. We hope to serve you again on your next holiday with better memories. Please do not hesitate to contact us for your questions and requests. Best RegardsCrowne Plaza Family

10/10 Excellent

Mariam

Stayed 2 nights in Apr 2023
Response from Guest Relations on 22 May 2023
Dear Mariam,As Crowne Plaza Antalya Family, we would like to thank you for your score.It is our greatest pleasure to serve you properly during your stay.We are looking forward to welcoming you again as soon as possible.Best regards.Crowne Plaza Antalya Family

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terry front desk staff
They wouldn’t let us check-in cause they said our daughter documents not accepted which is crazy cause we went hotel next door who let us rent a room and we stay there for 3 days and they didn’t problem with our daughters documents
Stayed 4 nights in Apr 2023
Response from Guest Relation on 6 May 2023
Thank you for taking the time to share your recent experience with us as Crowne Plaza Antalya Family. The aim of our entire team is to ensure the satisfaction of our guests by offering the highest service quality standards. We would like you to know that we are sorry you were not satisfied with your stay. However, in order to ensure the reservation policy of our hoteland guest comfort, the maximum number of people has beendetermined for each room.Your reservation has been made for 4 people and a Junior Suiteroom has been booked.Since you came to our hotel with 5 people and you did notchange your reservation through hotels.com, your room wasupselled to a Corner suite because our Junior suites are for maximum 4 people, 51 m2 and have a single bathroom when our corner suites with a capacity of 5 people are the highest category room in our hotel. The corner suite has 2 bathrooms and a jacuzzi. The corner suite is 77 m2. Unfortunately, we must state that we cannot host guests above the room capacity. It is not possible because it poses a risk both in terms of human conditions and health. If you had changed your reservation to 5 people onbooking.com or if you had made a reservation for 5 people, itwould still require a fee difference and a room change.Though We would prefer you had a better experience at our hotel. We hope that you will consider us again and give us a second opportunity to exceed your expectations next time.Best Regards,

4/10 Poor

Jaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised that I could NOT control the air. The hotel is set up on a system that only functions in heat or cool mode. It was still in "heat" mode, but I wanted my room to be cool as I am going through menopause. They didn't even have a fan that they could offer me. That was hugely disappointing considering I was staying at a more pricey hotel.
Stayed 3 nights in Apr 2023
Response from Guest Relations on 14 Apr 2023
Dear Jaye,Thank you for taking the time to tell us about your experience at Crowne Plaza ANTALYA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future .Best Regards,Crowne Plaza Team

10/10 Excellent

Janette

Stayed 7 nights in Apr 2023
Response from Guest Relations on 14 Apr 2023
Dear Janette,First of all, we would like to thank you for rating our facility high as Crowne Plaza Antalya family. We are also pleased that you are satisfied with the service you receive from our facility and the friendly approach of our staff. We wish to welcome you all again.RegardsCrowne Plaza Antalya Team