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Reviews of Westmark Anchorage Hotel

3 out of 5
Westmark Anchorage Hotel
720 West 5th Avenue, Anchorage, AK

Reviews

7.4

Good

Rating 10 - Excellent. 269 out of 1001 reviews" "
Rating 8 - Good. 362 out of 1001 reviews" "
Rating 6 - Okay. 219 out of 1001 reviews" "
Rating 4 - Poor. 99 out of 1001 reviews" "
Rating 2 - Terrible. 52 out of 1001 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Phillip

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is closed. Expedia sold us a hotel that is closed and is trying to charge a cancellation fee. It’s comical.
Stayed 3 nights in Mar 2024

8/10 Good

Merita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice, the rooms are large and clean and very comfortable. Close and walkable to lots of restaurants and shops.
Stayed 1 night in Sep 2023

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent location in downtown...less than a block to some wonderful restaurants and easy walk to the museum. During tourist time I would guess parking an issue but in off times (spring/fall) no worries to park. room was clean and staff friendly
Stayed 5 nights in Sep 2023

4/10 Poor

April

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Amber

Travelled with family
Liked: Staff & service
We actually didn’t get to stay, because when we arrived they didn’t have any rooms with two beds, as we had reserved, due to closing the floor for renovations. The young girl running the desk at 9:00 PM was very kind and apologetic and was able to get us put up in another “sister” hotel nearby. The ordeal was frustrating, however, since I had my young boys with me and a small window to get back to my daughter’s sporting event and missed the beginning. Also, there was a homeless man she and the male housekeeper were trying to get to leave the property and the way it was handled in front of my family was very disappointing. The male employee was extremely unprofessional. Lastly, I was told I wouldn’t be charged anymore at the replacement hotel but still had to give a credit card for “incidentals” and it has a large pending charge which makes no sense as I had already paid through hotels.com. So now I have to go deal with that.
Stayed 1 night in Sep 2023

2/10 Terrible

Sancho

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Booked a room and they happened to have no available rooms. I was only given a $25 coupon for a huge inconvenience.
Stayed 1 night in Sep 2023

6/10 Okay

LAWRENCE

Business traveller
Disliked: Cleanliness
Doors locked hard to get in and out.
Stayed 1 night in Sep 2023

6/10 Okay

Wes

Travelled with group
Liked: Amenities
$40 bucks for parking was a little steal for one night.
Stayed 1 night in Sep 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service
This is a good value hotel for the area, plenty of places to eat and shop nearby.
Stayed 2 nights in Sep 2023

2/10 Terrible

Cory

Business traveller
Disliked: Staff & service, property conditions & facilities
Not much redeeming about this hotel. It's in a good location, but so is the Hilton down the street. Room was outdated, stuffy, bathroom fan didn't work, walls were thin, window was cracked, balcony door seal was poor, no fridge in the room, smelled musty. I don't have anything good to say.
Stayed 4 nights in Sep 2023

10/10 Excellent

Jenny

Stayed 1 night in Sep 2023

2/10 Terrible

TODD, DEER PARK

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Paid for a Suite...got a standard room
Stayed 1 night in Sep 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff and service
Stayed 1 night in Sep 2023

8/10 Good

Stephanie

Stayed 1 night in Sep 2023

10/10 Excellent

Gisela, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with this hotel
Stayed 1 night in Sep 2023

4/10 Poor

Persenia

Travelled with family
Disliked: Property conditions & facilities
I got stuck in their bathroom. Door stuck!!! Good thing my son was there to open it up for me!!! Water leaked in on carpet in front of patio door😳
Stayed 2 nights in Sep 2023

8/10 Good

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities
Located great spot
Stayed 1 night in Sep 2023
Response from Front Desk on 20 Sept 2023
Hello Kenneth, thank you for taking the time to take this survey, we greatly appreciate your feedback.

6/10 Okay

Iris

Travelled with family
Disliked: Amenities, property conditions & facilities
Hotel needs a lot of TLC. No exhaust fan in bathroom, Closet shelf is too close to the pole; difficult to hang clothes Coffee Pot broken Breakfast Food buffet needs monitoring. Service utensils need freshening. Very difficult to make a reservation at the hotel.
Stayed 1 night in Sep 2023
Response from Front Desk on 20 Sept 2023
Hello Iris, thank you for your feedback, we greatlyappreciate your time.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, clean hotel
The hotel was busy but the staff were always super friendly. The only issue we had was the WiFi was very intermittent and we had trouble staying connected. We enjoyed our stay and would stay here again
Stayed 2 nights in Sep 2023
Response from Front Desk on 20 Sept 2023
Hello Susan, thank you so much for taking the time to write a review, we greatly appreciate your feedback as it means a lot to us. We are definitely looking into upgrading our Wi-Fi within the new season. We hope to see you again on your next visit into town. Take care!

8/10 Good

Susan

Stayed 1 night in Sep 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
Older hotel but clean and convenient to downtown.
Stayed 3 nights in Sep 2023
Response from Front Desk on 20 Sept 2023
Hello Mary, thank you for taking the time to write a review, we greatly appreciate your feedback as it means a lot to us.

8/10 Good

Faith

Travelled with family
Liked: Amenities
This was a nice hotel but needs some attention to be what it once was. The furnishings are showing their age (Just like the rest of us!)
Stayed 1 night in Sep 2023
Response from Front Desk on 20 Sept 2023
Hello Faith, thank you for taking the time to write a review, we appreciate your feedback as it means a lot to us.

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an easy walk to some of our favorite shops and the concert hall so we don’t have to try and find rides or parking during our stay
Stayed 2 nights in Sep 2023
Response from Front Desk on 20 Sept 2023
Hello Mike, thank you for taking the time to write a review, we greatly appreciate your feedback. Hope to have you back on your next trip into town.

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Centrally located Hotel Downtown
Westmark is centrally located. Room was clean though the heating system is a bit noisy. Guest parking is expensive at $39 dollars a night. Road noise is moderate. Staff is friendly though you can not check in until 4 pm
Stayed 1 night in Sep 2023
Response from Front Desk on 16 Sept 2023
Hello Mark, thank you for taking the time to write a review, we greatly appreciate your feedback, as it means a lot to us.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Front Desk on 20 Sept 2023
Hello Rita, thank you for taking the time to take this survey, we really appreciate your feedback.

8/10 Good

Darrin

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Front Desk on 16 Sept 2023
Thank you, Darrin, for taking the time to take this survey. We greatly appreciate your feedback.

2/10 Terrible

Richard

Disliked: Cleanliness, property conditions & facilities, room comfort
Door outside would not shut completely or lock. Bathroom doorknob fell off and I was locked in. My husband had to push the door in to get me out. The tv didn’t work blurry lines entire time it was on. Several outlets didn’t work and something happened that my husbands computer just went black.
Stayed 2 nights in Sep 2023
Response from Front Desk on 16 Sept 2023
Hello Richard, thank you for taking the time to write a review, we greatly appreciate your feedback. We are sorry for the experience that you had, there are no excuses to them. We will work hard within our team to make sure issues are addressed.

2/10 Terrible

AARON

Disliked: Staff & service
Until unhappy customers.
We showed up at 2 pm ask if they would hold our luggage while we waited. When I finally got to check in. I asked if they could send the luggage to you room, they said they would. I guess tò the room and the keys didn't have. Went back down and get new keys made. Asked for a for a 2:30 am wake in call. That didn't happen. As we had a 6 am flight. Went back to the room and still no luggage. I went back to the front desk and ask for my luggage. It was still locked up. Finally got the luggage. Had to ask for a cart to haul it to the room myself. It appears your front staff is too wrapped in their social lives the pay attention is clients needs!
Stayed 1 night in Sep 2023
Response from Front Office Management on 16 Sept 2023
Hello Aaron, thank you for taking the time to write a review, we greatly appreciate your feedback. I want to apologize for your recent experience, as it is very unacceptable to not follow through on our word. This issue will be brought to our front desk and bellmen staff meeting to ensure we stay attentive to our guests. Thank you again for letting us know, and I hope you give us another chance at earning your business. Have a wonderful day.

10/10 Excellent

Judson

Stayed 1 night in Sep 2023
Response from Front Desk on 16 Sept 2023
Thank you for taking the time to take this review, we greatly appreciate your feedback.

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is run down. Furniture is falling apart; toilet did not work when we arrived. (They did repair it promptly) Overall, the price was extremely high for the condition of the Hotel. We will look elsewhere on our next visit.
Stayed 2 nights in Sep 2023
Response from Front Desk on 13 Sept 2023
Hello David, thank you for taking the time to write a review, we greatly appreciate your feedback. We are hoping to get some renovations done within the off season. So, we hope to have you back to give you a better experience as we refresh for the next season.

4/10 Poor

Christine

Stayed 1 night in Sep 2023

6/10 Okay

Diane

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is older but it’s tried to keep it’s furnishings up to date. We arrived about 1 1/2 hours before the official 4 pm check-in because we had to get our rental car back before 4 pm. Although we were not allowed to check-in until 4 pm, the friendly staff did tag our 7 pieces of luggage & store them for us. We waited in their lobby, which already had about 20 people from a cruise waiting to check-in. Fortunately when 4 pm came around the cruise passengers were checked in in another part of the hotel & our check-in went quickly. The room was large & clean. The hotel is downtown, across the street from Glacier Brewery (where we had a delicious dinner) and Atwood Concert Hall (where we got great tickets on the spur of the moment & saw the awesome “Hamilton”). Because we had to be at the train station by 5:45 am the next morning, the front desk clerk was kind enough I get us two taxes quickly.
Stayed 1 night in Sep 2023
Response from Front Desk on 13 Sept 2023
Hello Diane, thank you for taking the time to write a review, we greatly appreciate your feedback, it means a lot to us. We are hoping in the near future to get some renovations done. We hope to have you back on your next trip into town.

4/10 Poor

Edie

Stayed 1 night in Sep 2023

8/10 Good

Zachary

Stayed 1 night in Aug 2023

8/10 Good

john

Stayed 1 night in Sep 2023

4/10 Poor

Carmen

Liked: Staff & service
Disliked: Cleanliness, amenities
I found a lot of hair on the floor. Traffic noise ALL night long!! Needs better sound proofing. I have to use ear plugs and sleep with a pillow on my hear! No breakfast unless you pay for the overpriced buffet. No microwave or frig in room. A lot of homeless persons around. Overpriced.
Stayed 1 night in Sep 2023
Response from Front Desk on 4 Sept 2023
Hello Carmen, thank you for taking the time to write a review, we appreciate your feedback. I want to apologize for your recent stay experience, as we work towards revising some of our property issues.

10/10 Excellent

Jamea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on 4 Sept 2023
Hello James, thank you for taking the time to take this review, we appreciate your feedback.

8/10 Good

Dustin

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Id give it 5 as its pretty nice, short of a few small issues: Employees were dumb and rude to start while parking and unloading our baggage. It must be an alaska thing, but lacking in the hvac department. No way to have any moving air or cooling short of leaving the balcony door open? And 3rd was the decor / finishes. Minor peeling paint (near golden balcony door trim) Bathroom tile, sink and toilet feel and look dated and cheap. Overall not bad for the price, close to a 5 when considering value and other options.
Stayed 1 night in Sep 2023
Response from Front Desk on 4 Sept 2023
Hello Dustin, thank you for taking the time to write a review, we greatly appreciate your feedback as it means a lot to us. We hope to have you on your next trip into town. Take care.

4/10 Poor

Marshall

Stayed 1 night in Sep 2023

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in downtown area, it is convenient to do everything.
Stayed 1 night in Sep 2023
Response from Front Desk on 13 Sept 2023
Hello Lan, thank you for taking the time to write a review, we greatly appreciate your feedback, as it means a lot to us. We hope to have you back on your next trip into town.

6/10 Okay

Richard

Liked: Cleanliness
Disliked: Property conditions & facilities
Host wasn’t welcoming. Rooms were outdated.
Stayed 1 night in Aug 2023
Response from Front Desk on 13 Sept 2023
Hello Richard, thank you for taking the time to write a review, we greatly appreciate your feedback. I do apologize for the hosts behavior, as it will be reviewed by our GM. Also, we hope to get renovations done within the off season.

6/10 Okay

Cynthia

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Front Desk on 30 Aug 2023
Hello Cynthia, thank you for taking the time to rate our hotel, we appreciate your feedback.

8/10 Good

Nathan

Stayed 1 night in Aug 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The bed was comfortable and the room had a nice view of the bay. Thanks for the nice stay.
Stayed 1 night in Aug 2023
Response from Front Desk Staff on 30 Aug 2023
Hello James! Thank you so much for taking the time to write a review, it means a lot to us. We are glad you enjoyed your recent stay and hope to have you back on your next trip into town :)

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful & friendly stsff. Great location for dining and close to Atwood theater.
Stayed 4 nights in Aug 2023
Response from Front Desk Staff on 30 Aug 2023
Hello Lori! Thank you so much for taking the time to write a review, we greatly appreciate your feedback, and hope to have you back on your next trip into town :)

6/10 Okay

Richard

Stayed 1 night in Aug 2023
Response from Front Desk on 16 Sept 2023
Thank you, Richard, for taking the time to take this review, we greatly appreciate your feedback.

8/10 Good

Sorbrique

Stayed 1 night in Aug 2023
Response from Front Desk on 30 Aug 2023
Hello Sorbrique, thank you for taking the time to review our hotel, we greatly appreciate your feedback.

4/10 Poor

marta, maspeth

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Desk on 30 Aug 2023
Hello Marta, thank you for your feedback, we appreciate your time.