Dining

Reviews of Merrill Field Inn

2 out of 5
Merrill Field Inn
420 Sitka St, Anchorage, AK

Reviews

7.0

Good

Rating 10 - Excellent. 218 out of 798 reviews" "
Rating 8 - Good. 238 out of 798 reviews" "
Rating 6 - Okay. 142 out of 798 reviews" "
Rating 4 - Poor. 105 out of 798 reviews" "
Rating 2 - Terrible. 95 out of 798 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

David, Soldotna

Disliked: Cleanliness, property conditions & facilities
Dirty broken remote
Stayed 1 night in Jan 2024

10/10 Excellent

Jonella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
See you all in May!! I'll definitely be back.
Stayed 2 nights in Jan 2024

4/10 Poor

Naomi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Naomi

Stayed 1 night in Dec 2023

10/10 Excellent

Lance

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff was very friendly and helpful. I felt welcome there.
Stayed 1 night in Dec 2023

10/10 Excellent

lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful helpful staff!
Stayed 1 night in Dec 2023

4/10 Poor

Mario

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

4/10 Poor

Austin, Idaho Falls

Disliked: Cleanliness, amenities, property conditions & facilities
It smelled like smoke really bad and was really dirty.
Stayed 1 night in Oct 2023

10/10 Excellent

Bertha

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 4 nights in Sep 2023
Response from management on 2 Oct 2023
thank you for your review

10/10 Excellent

Jeffrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, decent lodging. Has laundry, shuttle and breakfast.
Stayed 1 night in Sep 2023
Response from management on 24 Sept 2023
thank you for your review

8/10 Good

Carolyn

Travelled with family
Liked: Staff & service
Property was older and a bit run down, but owner and wife did an awesome job with shuttling guests to town and airport. They also gave great recommendations for local restaurants.
Stayed 1 night in Aug 2023
Response from management on 24 Sept 2023
thank you for your review

10/10 Excellent

Stanley R

Great STAFF
Stayed 3 nights in Sep 2023
Response from management on 24 Sept 2023
thank you for your review

10/10 Excellent

Reshma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who work here really do the most they can to ensure the stay is enjoyable. My only recommendation is to have more vegetarian options (that exclude eggs) for dining especially breakfast and to have them at a separate table.
Stayed 2 nights in Aug 2023
Response from management on 24 Sept 2023
thank you for your review

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
The carpet was so dirty, that my white socks turned gray in just a matter of minutes. I killed one cockroach, but didn’t see any more. I did, and that the rest of it was clean. I was there for three nights and two of the days and nights the Wi-Fi did not work.
Stayed 1 night in Sep 2023
Response from management on 24 Sept 2023
thank you for your review. we have been working hard ensuring that those experiences do not occur

4/10 Poor

Vasyl

Stayed 1 night in Aug 2023
Response from management on 24 Sept 2023
thank you for your review

10/10 Excellent

Cynthia

Stayed 2 nights in Sep 2023
Response from management on 24 Sept 2023
thank you for your review

6/10 Okay

William

Travelled with partner
Liked: Staff & service, amenities
Room very spacious and had a freezer as well as refrigerator. Also cooktop. Furniture a bit worn but okay. Building showing some wear. Shuttle service was great!
Stayed 1 night in Aug 2023
Response from management on 24 Sept 2023
thank you for your review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from management on 24 Sept 2023
thank you for your review

8/10 Good

Ivan, Bayville

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from management on 24 Sept 2023
thank you for your review

2/10 Terrible

Roger

Disliked: Property conditions & facilities
Really old and must have been chain smokers in the room we were in every night for the last 50 plus years and the same mattress for the last 30 years. Should’ve cost less than 60 bucks a night not 160.
Stayed 1 night in Sep 2023
Response from management on 3 Sept 2023
This INN has replaced all mattress during the spring of 2023 which currently encase with plastic due to warranty. We apologies for any inconvenience you may have experienced.

8/10 Good

wai

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from management on 24 Sept 2023
thank you for your review

10/10 Excellent

JAMES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Great breakfast. Wonderful staff.
Stayed 1 night in Aug 2023
Response from management on 3 Sept 2023
thank you for your feedback

10/10 Excellent

Theta

Travelled with family
Liked: Cleanliness, staff & service
Property is old and not in the best part of town but the people were very nice. Shuttle to the the airport at 4 am was great and on time. We felt safe and slept well.
Stayed 1 night in Aug 2023
Response from management on 3 Sept 2023
thank you for your feedback

6/10 Okay

Verified traveller

Liked: Staff & service
Service was nice
Stayed 1 night in Aug 2023
Response from management on 3 Sept 2023
thank you for your feedback

2/10 Terrible

Joy

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The staff was friendly and the shuttle was convenient. The hotel is located in a bad part of town. It was falling apart. The view outside my window was a old beat up trailer. I would not recommend it
Stayed 1 night in Aug 2023
Response from management on 3 Sept 2023
thank you for your feedback

10/10 Excellent

evelyn

Stayed 2 nights in Aug 2023
Response from management on 3 Sept 2023
thank you for your feedback

4/10 Poor

Daniel

Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from management on 3 Sept 2023
thank you for your feedback

2/10 Terrible

Lee-Anne

Disliked: Cleanliness, staff & service, property conditions & facilities
Cleanliness, comfort & safety shouldn’t be too much to ask for. This has none of those. The towels were yellowed & stained so much we questioned if they were actually clean. There were 2 beds that felt like one had a box spring as a top mattress. The neighbourhood is in the middle of an industrial area with a lot of homelessness and obvious mental illnesses. Safety became a concern.
Stayed 6 nights in Jul 2023
Response from management on 3 Sept 2023
thank you for your feedback. we apologize for any inconvenience you may have experienced.

8/10 Good

Gary

Liked: Cleanliness, staff & service, room comfort
Helpful staff and 5 star breakfast
Older worn motel. But staff is friendly and helpful as good or better than anywhere. The breakfast was a huge surprise. Full selection of pastries but also amazingly seasoned delicious hash browns, sausage and scrambled eggs.
Stayed 1 night in Aug 2023
Response from management on 3 Sept 2023
thank you for your feedback

8/10 Good

Tina

Liked: Cleanliness, staff & service
Staff very helpful. Room served it’s purpose, but repairs are needed.
Stayed 1 night in Aug 2023
Response from management on 3 Sept 2023
thank you for your feedback

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very large. Furnishings were dated and a warn. Bed was very comfortable and mattress seemed new. Neighborhood seemed iffy but there was absolutely no issue. Everything was as advertised and was worth the price in our minds. We'd stay there again for sure.
Stayed 1 night in Aug 2023
Response from management on 3 Sept 2023
thank you for your feedback

4/10 Poor

Matthew

Liked: Staff & service
Stayed on the side of the hotel that backed to the main road. Felt like I slept on a highway. Constant road noise and a very poor night’s sleep.
Stayed 1 night in Aug 2023
Response from management on 26 Aug 2023
thank you for your feedback regarding your stay. we apologize for any inconvenience you may have experienced.

10/10 Excellent

Terrina

Liked: Cleanliness, staff & service, amenities
The property itself was old and tired, but the staff were amazing and went out of their way to be helpful.
Stayed 1 night in Aug 2023
Response from management on 26 Aug 2023
thank you for your feedback regarding your stay.

6/10 Okay

Pamela

I booked this room knowing that I just needed a place to sleep for one night - in that regard, this place met my expectations. But the room was shabby - the TV didn't get a signal, the WiFi was spotty, and there was a baseball-sized hole through the bathroom door. I appreciated the shuttle service, however one of the shuttle drivers I had was very unprofessional - she bad-mouthed the owner and rambled on about herself and her troubles.
Stayed 1 night in Aug 2023
Response from management on 26 Aug 2023
thank you for your feedback regarding your stay. we apologize for any inconvenience you may have experienced.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean with comfortable beds. Good value.
Stayed 2 nights in Aug 2023
Response from management on 26 Aug 2023
thank you for your feedback regarding your stay.

10/10 Excellent

Ulf

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful. Offered Good transportstion.
Stayed 1 night in Aug 2023
Response from management on 26 Aug 2023
thank you for your feedback regarding your stay.

8/10 Good

Dean

Stayed 4 nights in Aug 2023
Response from management on 24 Sept 2023
thank you for your review

4/10 Poor

Jessica, Waconia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing was enjoyable, except the staff were very pleasant and it was a convenient location.
Response from management on 26 Aug 2023
thank you for your feedback regarding your stay. we apologize for any inconvenience you may have experienced.

10/10 Excellent

Deborah

We were very pleased
Stayed 2 nights in Aug 2023
Response from management on 26 Aug 2023
thank you for your feedback regarding your stay.

10/10 Excellent

Mona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place is old, but was very impressed by how clean it was, staff was friendly, they took us downtown and picked us up. we rented a car from them after out turo canceled, put our fish in freezer. I highly recommend this place
Stayed 7 nights in Aug 2023
Response from management on 26 Aug 2023
thank you for your feedback regarding your stay.

2/10 Terrible

gina

Stayed 2 nights in Aug 2023
Response from management on 26 Aug 2023
thank you for your feedback regarding your stay. we apologize for any inconvenience you may have experienced.

8/10 Good

Lorna

Stayed 1 night in Aug 2023
Response from management on 26 Aug 2023
thank you for your feedback regarding your stay.

6/10 Okay

Lorna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Booked for 2nights. Arrived middle of night and stairs up to rooms were worn and frayed. Into room and large worn area of carpet at room entrance. Room smelled of stale cigarette smoke and cooking. Furniture very shabby and covers off heating vents. Inner coverlet holed with cigarette burns. Did not complain as due to return to property in a few days for another overnight stay. On the plus side… staff very pleasant and accommodating. Shuttle lifts in and out of town are excellent and Chinese restaurant next door is fab. Staff great but our room and wing were “tired”. On our return got the same room, but fresh this time… what a difference.
Formica top to chest of drawers broken
Chest of drawers very scuffed and unusable as drawers collapsed into each other
Uncovered heating vents exposing wiring and sharp fixings
Stayed 2 nights in Aug 2023
Response from management on 26 Aug 2023
thank you for your feedback regarding your stay. we apologize for any inconvenience you may have experienced.

4/10 Poor

Larry

Disliked: Cleanliness
Checked in and found toilet dirty and clogged. Told front desk who had maintenance respond. Came to room plunged toilet (no cleaning) left plunger for my use. Toilet worked awhile and was clogged along with sink in morning. Checked out at 8 am.
Stayed 1 night in Aug 2023
Response from management on 26 Aug 2023
thank you for your feedback regarding your stay. we apologize for any inconvenience you may have experienced.

2/10 Terrible

Jackie

Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid this place at all costs!!!
This place was horrible. The night clerk was downright rude, he actually responded with "Not my problem" to one of my requests. The carpet in my room was damp and slimy, and the dresser was chipped and falling apart. I paid $160 to spend the night in this ghetto, and it was absolutely overpriced.
Stayed 1 night in Aug 2023
Response from management on 3 Sept 2023
thank you for your feedback. we apologize for any inconvenience you may have experienced.

10/10 Excellent

Joan

Stayed 1 night in Aug 2023
Response from management on 24 Sept 2023
thank you for your review

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not fancy but affordable and the staff was very helpful. Their shuttle was very helpful!
Stayed 1 night in Aug 2023
Response from management on 26 Aug 2023
thank you for your feedback regarding your stay.

8/10 Good

patrick

Liked: Staff & service
Disliked: Property conditions & facilities
Could put milk in fridge, for coffee, nice quick pick up at airport, helpful staff.
Stayed 1 night in Aug 2023
Response from management on 26 Aug 2023
thank you for your feedback regarding your stay.

4/10 Poor

Geraldine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a good area to stay. Nothing good to say about it
Stayed 2 nights in Aug 2023
Response from management on 24 Sept 2023
thank you for your review

8/10 Good

Emmanuel

The shuttle service is great they will take you downtown for shopping and restaurants
Stayed 1 night in Aug 2023
Response from management on 26 Aug 2023
thank you for your feedback regarding your stay.