Poolside bar

Reviews of Hotel Lulu, BW Premier Collection

3.5 out of 5
Hotel Lulu, BW Premier Collection
1850 S Harbor Blvd, Anaheim, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 1415 out of 2562 reviews" "
Rating 8 - Good. 625 out of 2562 reviews" "
Rating 6 - Okay. 255 out of 2562 reviews" "
Rating 4 - Poor. 148 out of 2562 reviews" "
Rating 2 - Terrible. 119 out of 2562 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Most friendly and accomodatinf staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Darlene

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely comfortable stay!
Stayed 2 nights in Mar 2024

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Brig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally friendly staff. Had a room ready and available for early checkin along with a welcome cocktails. Close to walking distance to Disney and Convention Centre, 10/10 recommend.
Stayed 1 night in Mar 2024

8/10 Good

Mariah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Lulu was great! The perfect walkable distance to both Disneyland and DCA (around ~10-12 mins to the gates). Our room was very comfortable, clean, and quiet. I'd definitely stay here again while visiting the parks. The only mishap was that we stayed two nights and called down to request housekeeping/turndown service after the first night (which I guess you have to request now?), and when we returned after our first night no one had come and provided the service, which was a bummer.
Stayed 2 nights in Mar 2024

4/10 Poor

Katelyn

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Clint

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was enjoyed for the most part , the only part that i didn’t like was that housekeeping entered the room when i was under the assumption that they wouldn’t because during check in i clarified that i didnt need the housekeeping service and the front desk employee said that they would not enter if i requested no room service . I know for sure that they entered because one used towel was gone and they restocked our towel supply , which was nice but i feel that our privacy was violated and things woulda been more awkward if they entered the room while we were in there .
Stayed 3 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Clint,Thank you for staying with us at Hotel Lulu, BW Premier Collection for your recent getaway. While we are overjoyed that you enjoyed your stay overall, please accept our apologies for not adhering to your housekeeping request. Your comments will be reviewed with our staff so we can make immediate improvements to our internal communication. We hope that you will consider staying with us again on a future visit so we can provide you with the stay you expected.

2/10 Terrible

victoria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude and unprofessional
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Mar 2024
Dear Victoria,We appreciate your feedback on our property. Thank you for taking a moment to share your thoughts with us. It saddens us to hear that you did not have a good experience, and we will make sure these concerns are forwarded to our team. We hope that you will consider staying with us again so that we can provide you with the experience you expect and deserve.

10/10 Excellent

Bryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I loved the overall service we received from the moment we checked in to the moment we checked out. They went above and beyond to make sure we had a comfortable stay and the all the staff was courteous and happy to be there.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Bryan,Thank you for sharing this fantastic review of Hotel Lulu, BW Premier Collection. Our team is humbled to have impressed you with our level of service. We do all we can to deliver a great experience! Come back soon for another comfortable stay!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here almost every month, its my go to hotel. Great walking distance to Disneyland, always friendly staff, clean, and great rooms.
Stayed 2 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Sandra,We are honored to have earned a perfect rating and your loyalty. Knowing that you stay with us every month is the greatest compliment. We appreciate you highlighting our convenient location near Disney, friendly team members, and accommodations. We look forward to welcoming you back for another great stay next month.

8/10 Good

Suzie

Business traveller
Excellent hotel other than wifi spotty and nearly impossible to watch you tube or Tik Tok and no options to upgrade to faster
Stayed 3 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Suzie, It is always a pleasure hearing from our guests, so thank you for taking the time to leave a review. While we're happy to hear that you enjoyed your visit overall, we do apologize for any trouble you had with the internet speed. We know how important it is to stay connected and have shared your feedback with our provider so they can ensure everything is as it should be. If your travels bring you back this way, we hope you will join us again.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable and quiet.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service
The evening staff at Hotel Lulu are very professional and helpful. Daphne is truly amazing, always willing to assist and always pleasant! The breakfast area needs some warmth to it, felt like we were in a hospital cafeteria. The location is good with lots of options for dining.
Stayed 2 nights in Feb 2024
Response from General Manager on 18 Mar 2024
Dear Jane,Thank you for taking the time to share your experience at Hotel Lulu, BW Premier Collection. We're delighted you found our evening staff, especially Daphne, courteous and professional. Its also wonderful that our location provided a variety of nearby dining options. Your feedback regarding our breakfast area is also appreciated, and we will explore ways to enhance our atmosphere. It was a pleasure to have you stay with us, and we hope to welcome you back soon for another pleasant visit.

6/10 Okay

Cindy

Travelled with partner
Liked: Staff & service
Had a good experience there would come back
Stayed 1 night in Feb 2024
Response from General Manager on 18 Mar 2024
Dear Cindy,Thank you for your review. We're so pleased you had an enjoyable overall experience and that you would return. If there is anything we can do to exceed your expectations on your next visit, please don't hesitate to reach out to us offline. Take care, and we look forward to welcoming you back in the future!

10/10 Excellent

Marisabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is cute, but the rooms are looking a bit run down. Staff was very nice and friendly though and it was good walking distance from the parks.
Stayed 3 nights in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Elisabeth,We always appreciate hearing from our guests. It's great to know that our friendly staff and walkable location added to your experience. However, we apologize for any concerns about the appearance of the rooms. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Debbie

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful. Shannon on reception was so helpful. When above and beyond to help us make our stay memorable. She deserves a raise!!!
Stayed 4 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Debbie,Thank you for your compliments on our beautiful property and helpful staff. We're glad you appreciated Shannon's excellent service, and we look forward to hosting you again at Hotel Lulu, BW Premier Collection!

8/10 Good

Amy L

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice, adequate.
Stayed 4 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Amy,We enjoyed hosting you at Hotel Lulu, BW Premier Collection. It sounds like you had an overall pleasant stay with us in Anaheim. Your review is appreciated and please come back soon!

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED hotel Lulu!! So close to Disneyland and the hotel is nice and clean!
Stayed 3 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Cassandra,Thank you for being our guest at Hotel Lulu, BW Premier Collection. We're thrilled to have exceeded your expectations with our clean environment and appreciate you highlighting our fantastic location near Disneyland. Safe travels, and come back again!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely LOVED this property! I have a picky eater and the room service option here made everyone happy-you can have meals from about a dozen different restaurants delivered to your door. I was offered a cocktail at check-in and our room was ready early. The room was very nice, bed was comfy, and the option to walk out the door and hop right on a shuttle to Disneyland was ideal! We'll be back.....
Stayed 2 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Heather,Thank you! There's no better compliment than hearing you were so impressed with your stay that you're already planning to join us again. We are delighted your family enjoyed our comfortable accommodations and amazing location and look forward to welcoming you back to Hotel Lulu, BW Premier Collection for many more memorable visits.

8/10 Good

Marta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service. Not too crowded or noisy
Stayed 3 nights in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Marta,We were happy to provide you with quiet, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come see us again.

10/10 Excellent

Gustavo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel overall no issues while we were there . Staff was very friendly
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Gustavo,On behalf of our Hotel Lulu, BW Premier Collection team, thank you for sharing your wonderful experience. It's good to hear you enjoyed our friendly service and had an overall seamless visit. Please return soon for another fantastic time.

8/10 Good

Leonel

Travelled with family, Travelled with family and small children
Liked: Staff & service
Did this with my pregnant wife and my two kids 9 and 5 year old we were able to walk to the park and not pay extras for drop offs and also the garden walk if down the street great location rooms a little out dated but for the most part great stay would definitely book agian and a great price!!!
Response from General Manager on 12 Mar 2024
Dear Leonel,Thank you for taking the time to share your thoughts with our team. We are thrilled that you enjoyed our great location with our family and appreciated our value. The best compliment is that you wish to return. We look forward to welcoming you back.

4/10 Poor

Amberly

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Brenda

Liked: Staff & service, amenities, property conditions & facilities
Excellent facility. Walking distance to Disneyland. Super friendly staff.
Stayed 2 nights in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Brenda,It's fantastic that our proximity to Disneyland pleased you, and we hope you had a wonderful time at the park! Our friendly staff would love to host you again, so please come back and see us at Hotel Lulu, BW Premier Collection!

2/10 Terrible

Ildegard

Travelled with partner
Disliked: Staff & service
Showed up around 11 and let them know we were there and to do an early check in whenever they could and went to Disneyland. Came back later on that night and they did not have my room I reserved anymore and had to switch me out to a room with two smaller beds. Kind of defeated the purpose of reserving a room in the first place. Then proceeded to bill me again after not seeing that I had already pre paid through Expedia.
Response from General Manager on 12 Mar 2024
Dear Ildegard,Thank you for bringing this to our attention. It's concerning to hear about the mix-up with your reservation and billing. We're committed to ensuring our reservation and check-in processes are seamless and will review these procedures to prevent such occurrences in the future. We hope to have the opportunity to provide you with a flawless stay on your next visit.

2/10 Terrible

Jovi

Travelled with family
Blood on comforter
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Jovi,Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us overall and we apologize for any cleanliness concerns during your visit. We will be sure to discuss your comments with our housekeeping team and make improvements where necessary. Please consider giving us another chance in the future.

10/10 Excellent

Alexis

Stayed 1 night in Mar 2024

8/10 Good

Andrea

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Upside: clean and friendly staff Downside you have to request housekeeping and when you do they don’t actually do a full clean or wipe down. The soda machine only gave you warms soda. Parking was on the higher end but the property itself was good!
Stayed 4 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Andrea,Thank you for choosing Hotel Lulu, BW Premier Collection. We're delighted you found our team-friendly and our premises clean during your stay. We appreciate your specific insights, and we'll address the concerns you raised regarding housekeeping and the soda machine to ensure a more satisfying experience in the future. We look forward to welcoming you back for an even better visit!

10/10 Excellent

Kailin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to Disneyland. Lots of dining options!
Response from General Manager on 10 Mar 2024
Dear Kailin,It was a privilege to host you at Hotel Lulu, BW Premier Collection, and your wonderful, five-star review is appreciated. Our central location is one of the many benefits of choosing to stay with us so we are pleased to hear that it was a highlight of your visit. Please come see us again any time you find yourself back in Anaheim.

10/10 Excellent

Courtney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to start with family for Disneyland. It is a bit of a walk.. but doable. Pace was clean. Pool was nice. No hot tub.
Stayed 5 nights in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Courtney,Thank you for sharing your experience! It's delightful you found our location convenient for Disneyland family trips. We're also thrilled you enjoyed our clean facilities and refreshing pool. It would be a pleasure to welcome you back to Hotel Lulu, BW Premier Collection, for another wonderful stay.

8/10 Good

Tabitha, Chisago City

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Tabitha,It's always a pleasure hearing from our guests. We're glad you enjoyed your visit, and we look forward to seeing you again soon.

4/10 Poor

Vanessa

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Hello, I was a little frustrated about paying for parking but I understand it’s policy . When I entered the room, the restroom wasn’t clean (sink was clogged, filled with hair shavings) and when I got in contact with the front desk they were rude . They asked “uhh would you like us to clean it ?” . Of course, especially when I checked in at 9pm and it was dirty. With that being said, I didn’t trust that the room was cleaned.
Stayed 1 night in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Vanessa,Thank you for your review. It is disappointing to hear that your time with us was not as relaxing as you had hoped. It is always our goal to provide a comfortable stay, as well as attentive service, and our team will review your feedback to ensure that we are meeting our own high hospitality and cleanliness standards. Additionally, please know that parking fees have become an industry standard, though we understand your displeasure. Take care, and we wish you safe travels.

10/10 Excellent

Emily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third or fourth time staying at the Lulu and this was by far the best visit of them all. Specifically the hours for dining and the bar were better and more accessible, the snacks available in the lobby were fully stocked unlike before, the staff was so so nice and our room was clean and was perfect for my little family of 4. They even had games and the fire pit lit by the pool which we sat by for a little after a long 2 days at Disneyland. This is our go-to hotel when we’re in town and will continue to be so
Response from General Manager on 10 Mar 2024
Dear Emily,It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Hotel Lulu, BW Premier Collection once again! We are honored to be your go-to hotel for the area, and we appreciate your glowing praise for our impeccable accommodations, hospitable team, and fantastic amenities. Thank you for your kind review and perfect rating, and we hope you return soon!

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always an excellent experience!
Stayed 2 nights in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Emily,Thank you for your review and for giving us a perfect rating! It's always a thrill to welcome back a valued guest, and we're delighted you thoroughly enjoyed your stay. Take care, and know we look forward to your return!

10/10 Excellent

jose arturo

Stayed 2 nights in Mar 2024

6/10 Okay

Merilin

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Hotel was decent! Bed are comfortable, good cable for when staying in the room. Overall good when traveling with family and kids. Walked to Disney which was about 20min walk.
Stayed 4 nights in Feb 2024
Response from General Manager on 8 Mar 2024
Dear Merilin,Thank you for being our guest and sharing your feedback. We are happy to hear you enjoyed our comfortable accommodations and great location close to Disneyland. Our team is always working to improve so our guests can enjoy an amazing five-star experience, and we look forward to welcoming you back and impressing you further.

8/10 Good

Jenny

8/10 Good

Stephanie

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Eric sanchez

Business traveller, Travelled with partner
Very welcoming and informative.
Stayed 1 night in Mar 2024
Response from General Manager on 6 Mar 2024
Dear Eric,Thanks so much for your review of Hotel Lulu, BW Premier Collection. We're delighted you enjoyed your stay, and we can't wait to welcome you back soon!

10/10 Excellent

Dianely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good location walking distance for restaurants, Disney land .
Stayed 2 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Joel,It was a pleasure hosting you at Hotel Lulu, BW Premier Collection! We're glad our location was ideal for your plans, and we look forward to seeing you again the next time you're in the area.

10/10 Excellent

Yolanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful say it was a clean room easy access to the Disney parks, and the staff were very lovely. Would stay again here.
Stayed 3 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Yolanda, Thank you for sharing your wonderful experience with us! We're thrilled you enjoyed the rooms and our prime location during your stay. Our team works hard to provide exceptional service, and we're delighted that you got to experience that. We can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Angelique

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I always love staying in this hotel when we go to Disneyland.
Stayed 2 nights in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Angelique,Your lovely review of Hotel Lulu, BW Premier Collection is much appreciated. We're grateful for your continued loyalty. It's always a pleasure to host you, and we can't wait for your next visit!

4/10 Poor

Mariam

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The worst thing that could happen to a guest. We arrive, check in & find the most disgusting reddish stain on the sheets. Obviously, housekeeping didn’t do their job for the new guests. How disappointing.
Response from General Manager on 1 Mar 2024
Dear Mariam,Thank you for bringing this to our attention, and we sincerely apologize for this issue. Rest assured, we are taking all necessary steps to ensure that such mistakes are not repeated in the future. Although we deeply regret this issue, we hope you will give us another chance to provide you with the exceptional experience you deserve.

8/10 Good

Jodi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos probably need to be updated. Great walking distance to Disneyland and also close to other places such as 7/11, Pharmacy and Starbucks. Staff were friendly Could use the restaurant as it was closed for a private function. Could see fireworks from room Got woken at 5.30am by protesting. Room clean, needed more plugs in the room
Response from General Manager on 3 Mar 2024
Dear Jodi,Thank you for sharing your positive experience, and we're glad you enjoyed our central location, friendly service, and clean, comfortable rooms. Please know that your feedback is vital, and we appreciate you also sharing your concerns. Welcoming you back would be an honor, so please return to Hotel Lulu, BW Premier Collection soon.

10/10 Excellent

Alicia, Scotch Pains

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Ricardo

Stayed 2 nights in Feb 2024