Front of property - evening/night

Reviews of Desert Palms Hotel & Suites

3 out of 5
Desert Palms Hotel & Suites
631 W Katella Ave, Anaheim, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1070 out of 1922 reviews" "
Rating 8 - Good. 554 out of 1922 reviews" "
Rating 6 - Okay. 188 out of 1922 reviews" "
Rating 4 - Poor. 74 out of 1922 reviews" "
Rating 2 - Terrible. 36 out of 1922 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Rochelle

Travelled with family
Really close to disneyland walking distance!
Stayed 5 nights in Mar 2024
Response from Desert Palms Hotel Team on 28 Mar 2024
Thank you for staying with us and for your feedback!

8/10 Good

Lori

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to Disney
Stayed 4 nights in Mar 2024
Response from Desert Palms Hotel Team on 28 Mar 2024
Thank you for staying with us and for your feedback!

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Desert Palms Hotel Team on 28 Mar 2024
Thank you for staying with us and for your feedback!

8/10 Good

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, would stay again.. that being said, did not appreciate when checking in being told that you need to pay for parking.. why not just add it to the price?.. once you're there, what are you going to do? Argue.. Very disappointing
Stayed 4 nights in Mar 2024
Response from Desert Palms Hotel Team on 27 Mar 2024
Thank you for staying with us and for your feedback.

10/10 Excellent

Lisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Disney, good breakfast, pool and hottub good. Restaurant in hotel, staff helpful
Stayed 4 nights in Mar 2024
Response from Desert Palms Hotel Team on 25 Mar 2024
Thank you for staying with us and for your feedback.We hope to see you again soon!

10/10 Excellent

Jasmin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, a two block walk to Disney. The lobby had an adorable kid corner with books and a movie. Our room was well kept. The only complaint on the room (suite) was the air was in the kids room and you had to keep their bedroom door open for it to flow to the rest of the room or else their room turned into an ice box. The bunk beds were wonderful and large enough an adult could sleep on them comfortably. Being able to put the kids to bed and stay up in our own space was great. The downside is a strange layout, the hotel is divided in two sections so we had to go down one elevator, down the hall, then back up another elevator to get to the rooms our family members were staying in. Breakfast was a great selection and changed each day so you had more options. We stayed a week and would definitely stay there again!
Stayed 5 nights in Mar 2024
Response from Desert Palms Hotel Team on 25 Mar 2024
Thank you for staying with us and for your feedback.We look forward to seeing you again!

2/10 Terrible

Arash

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Desert Palms Hotel Team on 26 Mar 2024
Thank you for your feedback.

10/10 Excellent

Justin, Mackenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Disneyland and other amenities. Great location with easy of access to a pharmacy, the GardenWalk, and a variety of restaurants.
Stayed 7 nights in Mar 2024
Response from Desert Palms Hotel Team on 25 Mar 2024
Thank you for staying with us and for your feedback!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our trip to Disney.
Stayed 4 nights in Jan 2024
Response from Desert Palms Hotel Team on 25 Mar 2024
Thank you for staying with us and for your feedback!

8/10 Good

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice clean convenient hotel. The breakfast was good and changed every day. The rooms were very clean. The staff were polite. Great walkable distance to Disney. We would return.
Stayed 5 nights in Mar 2024
Response from Desert Palms Hotel Team on 25 Mar 2024
Thank you for staying with us and for your feedback!

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! the king sized bedroom plus the bunk bed was perfect for our family of 4. Breakfast was really good to get you ready to hit the parks in the morning. Walk was about 10-12 minutes to the Disneyland gates. Staff was friendly and the hotel was very clean. CVS and 7/11 are directly next to the hotel for necessities. Would stay again!
Stayed 6 nights in Mar 2024
Response from Desert Palms Hotel Team on 25 Mar 2024
Thank you for staying with us and for your feedback.We look forward to seeing you again!

10/10 Excellent

Eddie

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Desert Palms Hotel Team on 25 Mar 2024
Thank you for staying with us and for your feedback!

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and within walking distance to Disney
Stayed 2 nights in Mar 2024
Response from Desert Palms Hotel Team on 22 Mar 2024
Thank you for staying with us and for your feedback!

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Desert Palms Hotel Team on 22 Mar 2024
Thank you for staying with us and for your feedback!

10/10 Excellent

Antionette

Stayed 7 nights in Dec 2023
Response from Desert Palms Hotel Team on 21 Mar 2024
Thank you for staying with us and for your feedback!!

10/10 Excellent

Shelby, Kapolei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visit Anaheim area at least once a year I really enjoyed staying at this hotel. The distance from the park is really easy even after spending all day at the park. It’s also really convenient having all the shops nearby.
Stayed 7 nights in Feb 2024
Response from Desert Palms Hotel Team on 21 Mar 2024
Thank you for staying with us and for your feedback!We hope to see you again in the future.

8/10 Good

Mikhail

Stayed 3 nights in Dec 2023
Response from Desert Palms Hotel Team on 18 Mar 2024
Thank you for staying with us and for your feedback.

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing!! Clean and updated. The breakfast room was in a roof top conference room and had excellent choices both hot and cold. The staff was also very friendly and helpful.
Stayed 5 nights in Mar 2024
Response from Desert Palms Hotel Team on 15 Mar 2024
Thank you for staying with us and for your feedback.We hope to see you again in the future!

8/10 Good

Zijun

Travelled with family
Liked: Staff & service, property conditions & facilities
First room had a terrible smell, complained to the front desk, the nice lady was able to change rooms for us, she was very nice, second room was good! Breakfast was fantastic! Overall good stay. Will be back!
Stayed 3 nights in Mar 2024
Response from Desert Palms Hotel Team on 13 Mar 2024
Thank you for staying with us and for your feedback! We are happy to hear we were able to rectify the situation and made for a great stay. We hope to see you again in the future!

10/10 Excellent

Rudy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time staying here and I found it to be a great guest experience. We’ll be back here on our next adventure for sure.
Stayed 3 nights in Mar 2024
Response from Desert Palms Hotel Team on 13 Mar 2024
Thank you for staying with us and for your feedback!

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were wonderful, lots of convenient locations to shop and eat nearby Disneyland is a brisk walk-you don’t even need to cross a street! My only complaint would be thin walls-with all the kids staying there it can make for a noisy night-but it’s of course near Disney so it’s to be expected
Stayed 1 night in Mar 2024
Response from Desert Palms Hotel Team on 12 Mar 2024
Thank you for staying with us and for your feedback!

10/10 Excellent

Chandina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to this hotel many times for a Disneyland stay and it never disappoints. Super close to the park and everyone is very professional. Would be coming back next time!
Stayed 3 nights in Mar 2024
Response from Desert Palms Hotel Team on 12 Mar 2024
Thank you for staying with us and for your feedback! Looing forward to seeing you again.

4/10 Poor

Christopher

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The walls are paper thin, be prepared to hear everything.
Stayed 4 nights in Mar 2024
Response from Desert Palms Hotel Team on 11 Mar 2024
Thank you for staying with us and for sharing your feedback. We hope to do better in your future visits.

6/10 Okay

Alyshia

Travelled with family and small children
Liked: Cleanliness, amenities
Hotel, linens, bathroom etc felt very sanitary, and about a 15 minute walk to Disneyland. The free breakfast buffet was surprisingly good quality with plenty of options. My son loved the waffle maker and I enjoyed the coffee bar before a long day at the parks. The staff keeps everything nice and clean. On the downside, our room was directly across from the elevator which was very noisy starting about 6am everyday so I wasn’t able to sleep well. The bathroom had no counter, just a free standing sink so it was hard to get ready with nowhere to set my stuff down. However the shower was one of the nicer hotel showers I’ve used and the whole building was ADA accessible. The room had a touch screen thermostat and basic TV, microwave and refrigerator which was nice to store our leftover food. Unfortunately our window view was the backside of another building so the room stayed pretty dark. The noise/view might have been specific to our room location but it was a downer. There was also no free shuttle service which some of the neighboring hotels do offer but for the price we didn’t mind walking. Parking felt safe and close to our room so it we as easy to carry our luggage.
Stayed 2 nights in Mar 2024
Response from Desert Palms Hotel Team on 11 Mar 2024
Thank you for staying with us and for your feedback.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close. Could change bedding more.
Stayed 8 nights in Mar 2024
Response from Desert Palms Hotel Team on 11 Mar 2024
Thank you for staying with us and for your feedback!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
We were very close to both Disney parks and close to surrounding shopping and restaurants
Stayed 7 nights in Mar 2024
Response from Desert Palms Hotel Team on 11 Mar 2024
Thank you for staying with us and for your feedback!

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 5 nights. Nice clean room with lots of room. Breakfast was nice before a day at the parks. And a easy walk to parks
Stayed 5 nights in Mar 2024
Response from Desert Palms Hotel Team on 11 Mar 2024
Thank you for staying with us and for your feedback!

8/10 Good

Traci

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice clean play to stay for a DL trip. Offers a decent free breakfast. The only thing we disliked is there was a large group that took over the entire lobby and the little kids play area. They let their kids run, do gymnastics and skate around the lobby with no supervision. Made it hard to let our toddler play or roam at all.
Stayed 3 nights in Mar 2024
Response from Desert Palms Hotel Team on 12 Mar 2024
Thank you for staying with us and for your feedback.We hope you get to visit us again and wishful it is a more comfortable stay!

8/10 Good

Marion J

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good but we could hear the footsteps from the floor above us.
Stayed 4 nights in Feb 2024
Response from Desert Palms Hotel Team on 7 Mar 2024
Thank you for staying with us and for your feedback.

10/10 Excellent

Kriste

Stayed 2 nights in Mar 2024
Response from Desert Palms Hotel Team on 5 Mar 2024
Thank you for your feedback!

10/10 Excellent

Laurie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the breakfast is awesome and the staff are all very pleasant and helpful.
Stayed 2 nights in Mar 2024
Response from Desert Palms Hotel Team on 4 Mar 2024
Thank you for staying with us and for your feedback!

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was a great value. It was clean, had a good free breakfast, and was close enough to Disneyland to walk there.
Stayed 3 nights in Mar 2024
Response from Desert Palms Hotel Team on 5 Mar 2024
Thank you for staying with us and for your feedback!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were modern and tidy (a bit small though). The staff all around the hotel were very friendly. They always said hi and were helpful as we went about the hotel and held open doors and elevators for us and such.
Stayed 4 nights in Feb 2024
Response from Desert Palms Hotel Team on 5 Mar 2024
Thank you for staying with us and for your feedback!

10/10 Excellent

maureen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just what I needed .
Stayed 3 nights in Feb 2024
Response from Desert Palms Hotel Team on 4 Mar 2024
Thank you for staying with us and for your feedback!

10/10 Excellent

Jason, Wichita

Stayed 3 nights in Feb 2024
Response from Desert Palms Hotel Team on 21 Mar 2024
Thank you for staying with us and for your feedback!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
First time to DisneyLand. Was a great walkable option.
Stayed 2 nights in Feb 2024

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Donna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel had great service and staff, super close to Disneyland! Only issues were the TV did not work well and there was outside noise coming in that kept us awake at night.
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrea

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with the location in proximity to Disneyland and was walkable for all my four kids ages 8-12. We also loved that getting back late at night hungry there was a multi restaurant option room service to accommodate everyone’s wishes.
Stayed 5 nights in Feb 2024

10/10 Excellent

Lane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
H
Stayed 6 nights in Feb 2024

8/10 Good

lacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Matthew Dwyer

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with awesome staff. Close enough to Disney to walk back for lunch and a rest before evening shift at the park. Would definitely go back.
Stayed 5 nights in Feb 2024

6/10 Okay

Amanda

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Not a bad choice, but not fantastic! The shared areas are very clean. The bathroom was not the cleanest, but again, it was ok. You can walk to Disney but I saw a few shady folks wandering around so we just ubered, I think it was like $7. The breakfast was good though!
Stayed 2 nights in Feb 2024

8/10 Good

Leanne

Stayed 4 nights in Feb 2024
Response from Desert Palms Hotel Team on 20 Mar 2024
Thank you for staying with us and for your feedback!

10/10 Excellent

Yessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Feb 2024

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did the job!

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazingly nice,.great with my kids for the scavenger hunt, breakfast buffet was by far the best I've had at any other hotel
Stayed 1 night in Feb 2024

8/10 Good

laura

Travelled with family
Liked: Cleanliness, property conditions & facilities
really good hotel and good breakfast.
Stayed 1 night in Feb 2024

8/10 Good

Neil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a fine stay for a Disney Vacation. Property was clean and the staff were friendly. The location, while convenient, is quite loud as it's at a busy intersection. And outside of the hotel were always a large number of vulnerable population members that made the young one feel unsafe. The hot continental breakfast is incredibly good to have though, an excellent part of the entire deal.
Stayed 4 nights in Feb 2024

8/10 Good

Leanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to Disneyland which was great for walking, but also heard lots of road traffic and noise from neighboring hotel stayers above us. First room was smoky smelling but we were immediately moved to a new room after the front desk called to check on us and found out.
Stayed 4 nights in Feb 2024