Lounge

Reviews of The Social Hub Amsterdam City

4 out of 5
The Social Hub Amsterdam City
Wibautstraat 129, Amsterdam

Reviews

9.0

Wonderful

Rating 10 - Excellent. 583 out of 1002 reviews" "
Rating 8 - Good. 308 out of 1002 reviews" "
Rating 6 - Okay. 73 out of 1002 reviews" "
Rating 4 - Poor. 19 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

William Bao Binh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved the stay - amazing room but loose tap in bedroom and missing Chromecast which we raised to the staff but it was not fixed.
Stayed 5 nights in Mar 2024
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 28 Mar 2024
Dear William Bao,Thank you for taking the time to provide feedback on your recent stay at our hotel. We greatly appreciate your ratings and comments.We're thrilled to hear that you loved your stay and found the room to be amazing. However, we apologize for any inconvenience caused by the loose tap in the bedroom and the missing Chromecast. Your concerns have been noted, and we will address them promptly to ensure a more comfortable experience for our future guests.We're committed to providing exceptional service, and we regret that we fell short of your expectations in this instance. Please rest assured that we will use your feedback to improve our services and amenities.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

8/10 Good

Gloria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is definitely more cool than a traditional hotel. The decor is a bit unusual but it's not a bad thing. The hotel is close to some really great restaurants and very close to the metro which is a positive. The room is comfortable, good size and has almost all of the basics. I like the easy streaming on the TV, which allowed me to mirror my phone over and watch it on the TV. slight negative, the room has only shampoo and shower gel - it could do with conditioner and body lotion as well. Some other bits are available on request like dental kits and vanity kits. Service is mixed - mostly really friendly and helpful staff, there was one lady who just couldn't be bothered to smile and kind of rushed me when there was no one waiting and no one picked up the phone when I called to reception. I do think the staff issues were only a one off. I would come back and stay if I come back to Amsterdam again.
Stayed 2 nights in Mar 2024
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 28 Mar 2024
Dear Gloria,Thank you for choosing to stay at our hotel and for sharing your detailed feedback and review with us. We greatly appreciate your ratings and insights into your experience.We're delighted to hear that you found our hotel to be a refreshing departure from traditional options, with its unique decor and convenient location near excellent restaurants and the metro. It's fantastic to know that you found the room comfortable and enjoyed the easy streaming feature on the TV.Your feedback regarding the availability of amenities in the room has been duly noted, and we will review our offerings to ensure a more comprehensive selection for our guests in the future.We apologize for any inconsistency in service you experienced during your stay. Rest assured, we will address this internally to ensure that all our staff members consistently provide friendly and attentive service to our guests.We're glad to hear that despite these minor issues, you would consider staying with us again if you return to Amsterdam. We look forward to welcoming you back and providing you with an even better experience next time.Best regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

8/10 Good

Mary

Liked: Staff & service, property conditions & facilities
-
Stayed 3 nights in Mar 2024
Response from Roelof Gjaltema General Manager TSH Amsterdam City on 21 Mar 2024
Hello Mary,We're thrilled you took the time to share your rating with us!It's great to know you enjoyed your stay with us.We look forward to welcoming you back for another excellent experience with us. Kind regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

8/10 Good

Jordan, Bridgwater

Travelled with group
Liked: Cleanliness, amenities
Nice hotel and not far from city centre.
Stayed 3 nights in Feb 2024
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 17 Mar 2024
Dear Jordan, Thank you for taking the time to share your review.We are delighted to read that you enjoyed your stay and found our prices competitive.We are always available for directions and advice on the best ways to visit the city.We look forward to welcoming you back.Kind regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

10/10 Excellent

Carla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, very clean and spacious. Only a ten minute drive from the city centre
Stayed 2 nights in Mar 2024
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 15 Mar 2024
Dear Carla,Thank you for sharing this lovely review.We're thrilled you appreciated the cleanliness and spaciousness - our housekeeping team really puts their back into it! And isn't it just a breeze to zip into the city center from our doorstep?We hope to see you again soon, Kind regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

8/10 Good

Lucas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with the room and amenities of the hotel and the room itself, excellent stay. My only complaint is the Social Hub restaurant had poor service, often being out of menu items and would not notify you until ten minutes after you ordered (this happened multiple times with different items on multiple days). Overall though an excellent hotel, I would for sure stay again.
Stayed 8 nights in Mar 2024
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 15 Mar 2024
Dear Lucas,We appreciate that you took the time to let us know your opinion of your experience with us.We are delighted to know you appreciated all we have to offer, however, we regret that we did not meet all of your expectations on this occasion. While we endeavour to provide an excellent standard for all our guests, we are very sorry this was not the case. Please don't hesitate to inform our team of any issues or concerns so that we might take action. Your feedback about your experience in our restaurant has been noted and will be addressed with the relevant manager.We hope to welcome you back. Best wishes,Roelof GjaltemaGeneral Manager TSH Amsterdam City

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean, modern and spacious rooms. Walkable to the city centre but also a metro station right outside, and also easy for the airport. Very good amenities, luggage storage, cafe, restaurant. Friendly staff and our room was ready for check in when we arrived at 11am!
Stayed 3 nights in Mar 2024
Response from TSH Amsterdam City on 13 Mar 2024
Dear Megan,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled our cleanliness and modern vibe hit the mark for you. Our central location and transport convenience are indeed guest favorites, so we're glad you took full advantage. It's fantastic to hear you enjoyed our amenities and that our team made you feel welcome with an early check-in.It would be our pleasure to have you return on another occasion. Very best wishes,TSH Amsterdam City

8/10 Good

Marabia

Liked: Cleanliness, staff & service, amenities
I really enjoyed my stay here. The staff were excellent and polite. It’s also convenient to get around. The metro is literally a 1 minute walk away. The bed was comfortable, but I wasn’t the biggest fan of the shower. It would make the floor extremely wet due to how it was designed. (Maybe it’s a cultural thing?) I also had issues using the laundry, but the staff helped out. Overall, I’d stay here again.
Stayed 3 nights in Mar 2024
Response from TSH Amsterdam City on 13 Mar 2024
Dear Rabia,Thank you for your review.It's great to hear that our staff made a positive impression and that you found our location so convenient. We're also delighted that you found our beds comfortable, ensuring a good night's sleep. Regarding the shower design, we understand that it wasn't to your preference, and we apologize for any inconvenience caused by the water on the floor. Rest assured, we'll look into this matter. We're glad our staff could assist you with the laundry issues and that it didn't dampen your willingness to return.We look forward to the pleasure of seeing you again in the future. Best regards,TSH Amsterdam City

10/10 Excellent

Nigar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean. Close to the Metro
Stayed 2 nights in Feb 2024
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 26 Feb 2024
Dear Nigar,Thank you for such a positive review of your stay.We're thrilled to hear our bold design and commitment to cleanliness hit the mark for you. Plus, you've noticed our prime spot near the Metro - perfect for zipping around Amsterdam!We hope to have the occasion to welcome you back. Kind regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

8/10 Good

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not too far from everything i wanted to see in the city but not so close thay noise was ever an issue.
Stayed 6 nights in Feb 2024
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 24 Feb 2024
Dear Jay,Thank you for this kind review.Delighted to hear our central spot hit the sweet spot for you – close enough to the action but far enough to enjoy some tranquility. It's just how we like to set the stage for a memorable stay.We’d love to see you again when you next visit Amsterdam.All the best,Roelof GjaltemaGeneral Manager TSH Amsterdam City

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, transport links were excellent to get around everywhere. Room was exactly what we needed. Would definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 19 Feb 2024
Dear Christopher,We thank you for this positive feedback.It's fantastic to know our central location and transport links provided you with the convenience to explore the city with ease. We're also glad the room met all your needs for a comfortable visit.We’d love to see you again when you next visit Amsterdam.See you soon!EncarnaRoelof GjaltemaGeneral Manager TSH Amsterdam City

10/10 Excellent

Samantha Jayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really good hotel , one of the best we have stayed in for a city break. Rooms are spacious , clean and queen before so comfy! Great nights sleep in quiet area. Staff are friendly and helpful. Everything you need at this hotel , caters for all! Right by the metro to get to Amsterdam central and other areas. We would of liked longer to enjoy the hotel more as we had such a busy schedule to fit in our stay in Amsterdam. I shall look for this hotel group for other city break stays.
Stayed 2 nights in Feb 2024
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 17 Feb 2024
Dear Samantha Jayne, thank you for taking the time to share your experience at our hotel.It's wonderful to know our comfy queen beds and the peacefulness of our location contributed to your great night's sleep. Your compliments about our spacious, clean rooms and our friendly staff have brightened our day! We're also glad our proximity to the metro made exploring Amsterdam convenient for you.We look forward to welcoming you back on a future occasion.Best regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, fun vibe.
Stayed 3 nights in Feb 2024
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 15 Feb 2024
Dear Joanne,Thank you for positively reviewing your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon, Kind regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really vibrant hotel. Rooms were huge and nicely decorated. Lots going on all the time but rooms were nice and quiet. Would recommend
Stayed 3 nights in Feb 2024
Response from Jessica on 12 Feb 2024
Hey there, Thank you so much for taking your time to leave us a review! We are glad that you liked our decor and design. We put a lot of effort into playing with the colors and quotes to create a great space for our guests and reading your review made us smile! Hope you also had a lovely time in our beautiful city!Until next time, The Social Hub Amsterdam City

6/10 Okay

kirsty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was lovely and the facilities in the room were fantastic. The only down side was a lot of noise at night.
Stayed 3 nights in Feb 2024
Response from Roelof Gjaltema General Manager on 11 Feb 2024
Dear Kirsty,We appreciate that you took the time to share your experience with us.We're glad to hear you found our property nice looking and our room facilities up to your fancy. However, your peaceful night's rest is also important, and we're sorry to hear about the noise issue. We do have soundproofing, and earplugs are available upon request. For your next visit, perhaps a room on a higher floor might be a quieter symphony for your night or don't hesitate to pass by at the reception and ask for the earplugs. Best regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

10/10 Excellent

Kacper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with fun and practical social spaces
Stayed 4 nights in Feb 2024
Response from TSH Amsterdam City on 10 Feb 2024
Dear Kacper,Thank you for your positive review.It's fantastic to hear that our social spaces hit the mark for you. Those areas are designed to blend fun and function for our guests, locals, and students alike.We’d love to see you again when you next visit Amsterdam.All the best,EncarnaTSH Amsterdam City

8/10 Good

Ravindranath, LEXINGTON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Metro. Quiet Not much choice for dining. No decent restaurants close by either
Stayed 5 nights in Feb 2024
Response from TSH Amsterdam City on 10 Feb 2024
Dear Ravindranath,Thank you for taking the time to share your opinion with us regarding your stay.It's great to hear you appreciated our convenient location near the metro and the peace and quiet of our hotel. We understand that dining options are an important part of any stay, and we're sorry to hear that our restaurant selection did not meet your expectations. While we pride ourselves on 'The Commons', our in-house restaurant, we'll take your feedback into consideration as we continuously strive to enhance our dining experience.We hope that you will return on another occasion.Kind regards,TSH Amsterdam City

8/10 Good

Emma Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 10 Feb 2024
Beste Emma Charlotte,Hartelijk bedankt voor uw fijne review.We lezen met plezier dat u een fijn verblijf had bij ons en tevreden was met de service.Hopelijk zien we je snel nog eens!Roelof GjaltemaGeneral Manager TSH Amsterdam City

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean property
Stayed 4 nights in Jan 2024
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 18 Jan 2024
Dear Kenneth,Thank you for such a great review.Our team takes pride in the cleanliness of our property, so it's wonderful to know that it contributed to your experience with us.We’d love to see you again when you next visit Amsterdam.See you soon!Roelof GjaltemaGeneral Manager TSH Amsterdam City

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jan 2024
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 18 Jan 2024
Dear Ivan,Thank you for taking the time to review your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We’d love to see you again when you next visit Amsterdam.See you soon!Roelof GjaltemaGeneral Manager TSH Amsterdam City

10/10 Excellent

Megan

Travelled with partner
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 20 Jan 2024
Dear Megan,Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future visit.Kind regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

6/10 Okay

Ciaran

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel itself was good value for money but I did find some of the staff not particularly helpful and pretty rude at times.
Stayed 2 nights in Jan 2024
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 14 Jan 2024
Dear Ciarán, Thank you for taking the time to share your review.We're thrilled to hear you found our hotel to be good value for money. However, we're truly sorry that your experience with some of our staff didn't meet the high standards we strive for. We appreciate you bringing this to our attention and will certainly look into the matter to ensure our team is providing the friendly, helpful service we're known for.We hope to welcome you back on another occasion. Best wishes,Roelof GjaltemaGeneral Manager TSH Amsterdam City

10/10 Excellent

Anna Katarzyna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Jan 2024
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 20 Jan 2024
Beste Anna,Bedankt voor deze mooie beoordeling.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Hartelijke groet,Roelof GjaltemaGeneral Manager TSH Amsterdam City

8/10 Good

Ethan

Stayed 3 nights in Jan 2024
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 30 Jan 2024
Dear Ethan,Thank you for this high rating.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We’d love to see you again when you next visit Amsterdam.All the best,Roelof GjaltemaGeneral Manager TSH Amsterdam City

10/10 Excellent

Alicia Anya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 2 Jan 2024
Dear Alicia ,Thank you very much for sharing your positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion and wish you a Happy New Year!Best regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

10/10 Excellent

ibrahim

Stayed 3 nights in Dec 2023
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 2 Jan 2024
Dear Ibrahim,Thank you for such a positive review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We’d love to see you again when you next visit Amsterdam.All the best for the year ahead,Roelof GjaltemaGeneral Manager TSH Amsterdam City

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here 2 times now and has been a very nice and easy place to stay. Staff are lovely, 2 mins walk to the train station and can easily walk along the canal to the centre.
Stayed 4 nights in Dec 2023
Response from TSH Amsterdam City on 30 Dec 2023
Dear Jessica,Thank you for sharing your opinion of your stay with us.Delighted to hear our team made a great impression and that our central location added some extra steps of joy to your canal-side strolls. It's always nice when the train station is just a hop, skip, and a jump away, isn't it?We would be glad to have you return for another memorable stay.Best wishes,TSH Amsterdam City

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great vibes, newly innovated, vibrant, big room, well equipped and clean.
Stayed 1 night in Dec 2023
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 24 Dec 2023
Dear Guest,Thank you for such a positive review.We're thrilled to hear that our bold design and spacious, well-equipped rooms hit the mark for you. It's fantastic that our efforts to maintain cleanliness and provide a vibrant atmosphere have made your stay enjoyable.We hope to welcome you back to The Social Hub Amsterdam City in the future. Best regards.Roelof GjaltemaGeneral Manager TSH Amsterdam City

8/10 Good

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 22 Dec 2023
Beste Rob,Hartelijk dank voor deze fijne beoordeling.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Prettige eindejaarsfeesten,Roelof GjaltemaGeneral Manager TSH Amsterdam City

8/10 Good

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Roelof Gjaltema Hotel Manager - The Social Hub Am on 22 Nov 2023
Dear Chloe,It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back on a future visit,Roelof GjaltemaHotel Manager - The Social Hub Amsterdam City

8/10 Good

Malcolm

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekly Haunt
Is what it says it is…..good service, nice standard room.
Stayed 2 nights in Nov 2023
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 12 Nov 2023
Dear Malcolm,Thank you for this short but great review.We're glad to hear that you enjoyed our good service and nice standard room at The Social Hub. It's always great to be someone's 'weekly haunt'!We’d love to see you again when you next visit Amsterdam - or welcome you in any of our other locations. See you soon!Roelof GjaltemaGeneral Manager TSH Amsterdam City

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 4 Nov 2023
Dear Andrew,Thank you for taking the time to share your opinion with us.We are pleased that we were able to meet your expectations.We’d love to see you again when you next visit Amsterdam.Roelof GjaltemaGeneral Manager TSH Amsterdam City

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location, staff are super friendly and room was lovely. Would definitely recommend.
Stayed 2 nights in Oct 2023
Response from Vitoria, TSH Amsterdam City on 29 Oct 2023
Dear Jacob, Thank you for your kind feedback.We're happy to hear that you enjoyed our central location, friendly staff and comfortable rooms. It's always great to know that our guests would recommend us to others!We’d love to see you again! Safe travels and see you soon! Vitoria, TSH Amsterdam City

10/10 Excellent

Gadissa, Burtonsville MD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed two times with just few days gap and my final stayed on October 19 was great with beautiful room and good room temperature! I am glad I decided to stayed there before final departure! Thank you kindly
Stayed 1 night in Oct 2023
Response from TSH Amsterdam City on 21 Oct 2023
Dear Guest, Thank you for such a positive review!We're thrilled to hear that you enjoyed your beautiful room and the comfortable temperature during your final stay with us. Our central location and cozy atmosphere make The Social Hub the perfect spot to unwind before departure.We look forward to welcoming you back. Kind regards,TSH Amsterdam City

10/10 Excellent

Gadissa, Burtonsville MD

Travelled with partner
Liked: Amenities, property conditions & facilities
Every thing was perfect except room temperature was extremely cold and no refrigerator in the room!
Stayed 4 nights in Oct 2023
Response from TSH Amsterdam City on 21 Oct 2023
Dear Guest, Thank you for this review of your stay with us.We're thrilled to hear that everything was perfect, but we're sorry that the room temperature wasn't to your liking. Our rooms have individual air conditioning controls, so you can adjust the temperature to your preference. As for the refrigerator, we don't have them in all rooms, but our studios do come with one. Next time, feel free to ask our reception team for assistance or consider booking a studio for that extra convenience.We look forward to welcoming you back in the future. Best regards,TSH Amsterdam City

10/10 Excellent

Pav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 20 Oct 2023
Dear Pav,Thank you for such a positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We’d love to see you again when you next visit Amsterdam.All the best,Roelof GjaltemaGeneral Manager TSH Amsterdam City

10/10 Excellent

Siu Ching

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 20 Oct 2023
Dear Siu Ching,Thank you for taking the time to let us know your opinion of your recent stay.It is rewarding to know that you had such a pleasant experience with us.We hope to have the occasion to welcome you back. Kind regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

10/10 Excellent

Fidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
The hotel in general was very cozy and staff was very friendly. The breakfast was very good with many varieties. Very good location with 50 - 70 meters metro station.
Stayed 2 nights in Oct 2023
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 15 Oct 2023
Dear Fidan,Thank you for this kind feedback concerning your visit.We're thrilled to hear that you found our hotel cozy and our staff friendly. It's awesome that you enjoyed our breakfast with its variety of dishes, and appreciated our central location near the metro station.It would be our pleasure to have you return on another occasion. Very best wishes,Roelof GjaltemaGeneral Manager TSH Amsterdam City

8/10 Good

Christine, BOUNTIFUL

Liked: Cleanliness, staff & service
This was a very contemporary hotel that seemed to attract a younger crowd for the most part. Bathroom very small, and chairs in room not comfortable. Ceiling was cement and it made it feel like you were in an unfurnished room. Highlights were that the staff was helpful and hotel had close, easy access to the subway.
Stayed 1 night in Oct 2023
Response from TSH Amsterdam City on 21 Oct 2023
Dear Christine,We're thrilled to hear that our helpful staff and convenient location near the subway made your stay enjoyable. Our contemporary design and bold style do tend to attract a younger crowd, but we aim to make everyone feel welcome. We're sorry to hear that you found the bathroom small and the chairs uncomfortable. We appreciate your feedback and will take it into consideration for future improvements. As for the cement ceiling, it's part of our trendy, modern design, but we understand that it might not be everyone's cup of tea.We hope to welcome you back for a more enjoyable stay in the future. Best regards,TSH Amsterdam City

8/10 Good

Paras

Liked: Cleanliness, staff & service, property conditions & facilities
Easy location
Stayed 2 nights in Sep 2023

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient place to stay. There was always something happening at the Hub and definitely designed for the young and young at heart but nobody feels out of place. I was a little confused by the daily room service. I know staff went in each day but often we did not get clean glasses, coffee pods, or toilet paper. That’s my only reason for the 4 stars.
Stayed 8 nights in Sep 2023
Response from Manager on 2 Oct 2023
Hi Christine,Thank you for your feedback.We’re pleased to know you had a pleasant stay overall and found our hotel to be convenient.However, we apologize for the confusion regarding the daily room service. Our housekeeping team usually provide clean glasses, coffee pods, and toilet paper during their daily visits. We'll make sure to address this issue with our team to ensure a better experience for future guests. Thank you for bringing this to our attention.We hope to see you again in the future. All the best,

2/10 Terrible

shaun

Disliked: Cleanliness, staff & service, amenities
Daytime staff was nice , night time staff needs looked at
Stayed 2 nights in Sep 2023
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 7 Oct 2023
Dear Shaun,Thank you for taking the time to share your review.We're thrilled to hear that our daytime team made a positive impression on you. We're sorry to hear that your experience with our nighttime team didn't quite meet your expectations. We'll definitely look into this and ensure that our entire team continues to provide the friendly and welcoming service we're known for.We look forward to welcoming you again. Best regards,

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big and comfy rooms (and beds), nice design, metro almost right in front of the hotel, and extremely welcoming staff
Stayed 3 nights in Sep 2023
Response from TSH Amsterdam City on 28 Oct 2023
Dear Julio, whats a pleasure to receive your review!We're happy to hear that you enjoyed our comfy rooms as well as the bold design of our hotel. Our central location and proximity to the metro station definitely make exploring Amsterdam a breeze! And of course, our welcoming staff is always here to make your stay even more enjoyable.Safe travels and see you here next time,TSH Amsterdam City

8/10 Good

Lucas

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Sep 2023
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 24 Sept 2023
Dear Lucas,Thank you very much for this kind review.We are pleased that we were able to meet your expectations.We’d love to see you again when you next visit Amsterdam.All the best,Roelof GjaltemaGeneral Manager TSH Amsterdam City

8/10 Good

Suzy

Travelled with group
Liked: Cleanliness, staff & service
Reasonable prices. On-site coffee excellent! Didn’t like the non door on the shower…made entire bathroom wet.
Stayed 3 nights in Sep 2023
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 22 Sept 2023
Hi Suzy,Thanks for taking the time to share your experience at The Social Hub Amsterdam City!We're thrilled to hear that you enjoyed our reasonable prices and excellent on-site coffee! However, we're sorry to hear about the inconvenience caused by the shower design. We appreciate your feedback and will take it into consideration for future improvements.We hope to welcome you back soon for another great stay and more fantastic coffee! Cheers!Roelof GjaltemaGeneral Manager TSH Amsterdam City

10/10 Excellent

SOOJI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 4 nights in Sep 2023
Response from Roelof Gjaltema General Manager TSH Amsterdam Cit on 21 Sept 2023
Dear Guest,Thank you for sharing the review of your stay.We are pleased that you appreciated our new decor and your acknowledgement of the quality of service on behalf of our dedicated team is gratifying and encourages us to uphold our standards.We look forward to welcoming you back. Kind regards,Roelof GjaltemaGeneral Manager TSH Amsterdam City

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun and comfort
A fun comfortable base from which to explore the city.
Stayed 2 nights in Sep 2023
Response from Manager on 18 Sept 2023
Dear Julie,Thank you for sharing your opinion after your recent stay.We're thrilled to hear that you found our hotel to be a fun and comfortable base for exploring Amsterdam. Our central location and vibrant atmosphere are indeed perfect for diving into the city's wonders.We all look forward to welcoming you back in the future.Kind regards,

6/10 Okay

Jill

Travelled with group
Disliked: Amenities, property conditions & facilities
Construction starts at 8am. Very noisy. Room is just ok but for the price it’s fair.
Stayed 3 nights in Sep 2023
Response from Kind regards, Roelof Gjaltema on 14 Sept 2023
Hi Jill,Thanks for taking the time to share your experience with us!We're glad to hear that you found our room prices fair. However, we're sorry about the construction noise you experienced during your stay. Unfortunately a portion of our building is undergoing some urgent facade works. Our reception is open 24/7 and we would have loved the opportunity to help solve this issue for you.We hope you enjoyed your stay in Amsterdam nonetheless.We hope to welcome you back to The Social Hub Amsterdam City in the future for an even better experience. Cheers!Kind regards,Roelof GjaltemaHotel Manager - The Social Hub Amsterdam City

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy links to airport and city in a short time and single room had everything I needed and bonus having a reasonable equipped gym
Stayed 3 nights in Sep 2023
Response from Manager on 12 Sept 2023
Dear Christopher,Thank you so much for your positive feedback following your stay.We're thrilled to hear that our location and easy access to the airport and city center worked well for you. It's great to know that our single room met your needs and you enjoyed our well-equipped gym!We’d love to see you again when you next visit Amsterdam.All the best,

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Roelof Gjaltema Hotel Manager on 12 Sept 2023
Dear Jen,Thank you for letting us know that you enjoyed your stay.We are pleased that we were able to meet your expectations.We’d love to see you again when you next visit Amsterdam.All the best,Kind regards,Roelof GjaltemaHotel Manager - The Social Hub Amsterdam City