Lobby sitting area

Reviews of Park Centraal Amsterdam, part of Sircle Collection

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 968 reviews" "
Rating 8 - Good. 268 out of 968 reviews" "
Rating 6 - Okay. 63 out of 968 reviews" "
Rating 4 - Poor. 35 out of 968 reviews" "
Rating 2 - Terrible. 21 out of 968 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It have and incredible location near museums, the trains station half and hour more or less by walking. Very safe and nice staff
Stayed 1 night in Mar 2024

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful staff, comfortable room.
Stayed 2 nights in Mar 2024

6/10 Okay

Cesar

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Cleaning staff only made the bed once in our 3 day stay. The only time cleaning service came to “clean” did not come until 1500 to clean. Only one ice machine and is located downstairs.
Stayed 3 nights in Mar 2024

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
The style, cleanliness and character of the building, the location was ideal, Amsterdam is a beautiful city and this hotel is a beautiful example of Amsterdam The staff were excellent, highly recommend to stay here.
Stayed 4 nights in Mar 2024

10/10 Excellent

Megan Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel, as you walk in the bar and reception area are beautiful, and located right next to the Rijksmuseum. Couldn’t fault anything, staff very helpful too.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spent an incredible 4 nights in this hotel and warmly welcomed by reception staff. Room was spacious, view over canal, and the room had everything we needed. Ideally located in walking distance of everything, and weather was on our side. Will definitely be returning!
Stayed 4 nights in Mar 2024
Response from RU on 25 Mar 2024
Dear Jennifer,Thank you for your feedback! We're thrilled you had an incredible 4-night stay with us. It's wonderful to hear you enjoyed your spacious room with a canal view and that our location was ideal for exploring on foot. We look forward to welcoming you back soon!Best regards,Rossana - Guest Service Manager

6/10 Okay

CURTIS

Travelled with family, Travelled with partner
Liked: Staff & service
Stayed in 520, black mold in corner and no instructions on how to use the AC. Will probably stay somewhere else next time.
Stayed 4 nights in Mar 2024
Response from RU on 21 Mar 2024
Dear Curtis,Thank you for your feedback. We apologize for the issues you encountered during your stay in the room. We take your concerns seriously and will address them promptly to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Best regards,Rossana - Guest Service Manager

8/10 Good

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel after my girlfriend insisted we stay close to the shops and dining areas of Amsterdam at a reasonable price. We booked the Classic Queen Bed room after looking at the photos. The room was very nice in person, I think I overlooked the size of the room since there was only a wall that separated the bed area and the bathroom/shower room. The shower and toilet were somewhat cramped, given the square footage of the room. The shower is a little fun to get working, lol! The staff was very friendly, seems like they may get a lot of tourist as they gave a booklet of food recommendations (we didn't get to try them as we had our own itinerary). Only 2 downsides were during one night of our stay, we needed an additional small towel, but they kept saying they would page someone to bring it to us. After asking about 2 more times that night, we tried to ask again in the morning, they had they informed us that they had run out of the small towels, but could give us one of the larger towels. The other downside was that the rooms have a light up indicator to show if room service should visit or not to disturb. We searched all over the room on how to change this, as we had room service come in while we were sleeping 2 times during our stay. When I spoke with the front desk, they stated they were transitioning away from that, as our room did not have that light up indicator anymore, yet the room beside us did. We did receive a door hanger to help with this though.
Response from RU on 21 Mar 2024
Dear Omar,Thank you for sharing your experience with us. We're glad to hear that you chose our hotel for its proximity to the shops and dining areas of Amsterdam and that you found the Classic Queen Bed room to be nice in person.We apologize for any inconvenience caused by the size of the room and the layout of the bathroom/shower room. Your feedback is valuable, and we will take it into consideration for future improvements.We're pleased that you found our staff to be friendly and helpful, and we apologize for the inconvenience regarding the additional small towel. We will address this issue with our housekeeping team to ensure better communication and service in the future.Regarding the indicator for room service, we apologize for any confusion. We appreciate your understanding as we transition away from this system, and we're glad that we could provide you with a door hanger to assist with your requests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Rossana - Guest Service Manager

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing bar and staff. Very spacious
Stayed 4 nights in Dec 2023

6/10 Okay

S

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The tram service was good and good area of location. We didn’t like how the shower and toilet wasn’t private and it was a nice smell for the shower area. The service was quite slow when we told them.
Stayed 4 nights in Mar 2024
Response from RU on 14 Mar 2024
Dear S,Thank you for your feedback. We're glad you found the tram service good and liked our hotel's location. We apologize for the lack of privacy in the shower and toilet area and the unpleasant smell. Your comments have been noted, and we'll address these issues promptly. We also apologize for any delays in addressing your concerns. We appreciate your input and hope to welcome you back for a better experience in the future.Best regards,Rossana - Guest Service Manager

10/10 Excellent

Eliot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at Park Centraal celebrating her birthday weekend in Amsterdam. We loved our stay, the staff were extremely friendly and helpful. The breakfast was delicious and room clean with a beautiful view of the canal. We'll definitely come back!
Stayed 3 nights in Mar 2024
Response from RU on 14 Mar 2024
Dear Eliot,Thank you for celebrating your wife's birthday weekend at Park Centraal, Amsterdam! We're delighted you loved your stay with us and enjoyed the friendly staff, delicious breakfast, and beautiful canal view. We look forward to welcoming you back soon!Best regards,Rossana - Guest Service Manager

10/10 Excellent

Anthony, Boston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located (very near Rijksmuseum) with east access to transport.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great staying this beautiful city.
Stayed 3 nights in Jan 2024

10/10 Excellent

Oli

Liked: Cleanliness, staff & service, property conditions & facilities
All staff were helpful, polite and accommodating. Room was great and cleaned to a high standard. I could go on and would happily stay here again
Stayed 4 nights in Feb 2024
Response from RU on 9 Mar 2024
Dear Mitchell,Thank you for your wonderful review! We're thrilled to hear that you found our hotel very clean and comfy, and we're glad you enjoyed the accessibility to the city, especially with the Rijksmuseum just down the block. Your recommendation means a lot to us!We hope to welcome you back again soon for another enjoyable stay.Best regards,Rossana - Guest Service Manager

10/10 Excellent

Mitchell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfy! Enjoyed the accessibility to the city, especially having the Rijksmuseum just down the block. Very much recommend staying here!
Stayed 1 night in Mar 2024

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. The staff were very welcoming, helpful and friendly. The room we stayed in was comfortable and clean while also not being too basic. It’s somewhere we would definitely stay again if we were to come back.
Stayed 3 nights in Mar 2024
Response from RU on 8 Mar 2024
Dear Charlotte,Thank you for your kind words! We're thrilled you enjoyed your stay and found our staff welcoming and helpful. We're delighted you found your room comfortable and clean. We'd love to welcome you back anytime you're in the area!Best regards,Rossana - Guest Service Manager

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Christa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. Staff were wonderful. The restaurant was fantastic. Close to the museums and very walkable to everything.
Stayed 6 nights in Feb 2024
Response from RU on 19 Mar 2024
Dear Christa, Thank you so much for your wonderful review! We're thrilled to hear that you found your stay with us very comfortable and enjoyed the fantastic service provided by our staff. It's great to know that you also had a fantastic dining experience at our restaurant. Our convenient location near the museums indeed makes exploring the area a breeze. We can't wait to welcome you back for another enjoyable stay!All the best, Rossana - Guest Service Manager

10/10 Excellent

Kelley, Strafford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a prime location and easy to access a lot of shopping, museums,trams, the park and the canal cruises are right across the street. It was simple to walk to Anne Frank house in @ 20 minutes also. The deluxe room was small but had everything provided I needed including stocked bar and mini fridge. The hairdryer had multi levels of heat and cool which was nice to find. The rainfall shower was hot and felt great. The bed was soft and pillows were fluffy. It was also nice to have a balcony to step out on, even tho it is very narrow. The only thing I may add is I visited in Feb and it got rather cool at night and not sure the heat could keep up as it was a bit cold in the room but only worth noting and not bad. As a solo traveler, felt safe and staff was very friendly and accommodating. The food at MOMO is very very good. Would recommend better access to room service menu and availability times as even staff was uncertain of times, QR code to guest services stated one time but restaurant said another time when I spoke with them. So slightly confusing to try to plan dinner in the room. I would stay again if I am ever back in Amsterdam.
Stayed 2 nights in Feb 2024
Response from RU on 27 Feb 2024
Dear Kelley,Thank you for your recent stay and detailed feedback. We're delighted you enjoyed our prime location and the amenities provided in your deluxe room. We appreciate your note about room temperature and will address this.We're glad you felt safe and found our staff friendly. Your feedback about room service availability is noted, and we'll work on improving clarity for guests.We look forward to welcoming you back if you return to Amsterdam.Best regards,Rossana - Guest Service Manager

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024

4/10 Poor

Robb

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overpriced for the accommodations. The staff, lobby, and hotel are very posh but the room left a lot to be desired. We stayed in one of the Jr. Luxury Suites. The shower door wouldn’t close all the way, the bath mat was broken, there were bulbs that were burned out, the shampoo was empty, and the room wasn’t properly cleaned (found used floss on the bathroom floor and someone’s receipt under the couch). I would not stay here again.
Stayed 2 nights in Feb 2024
Response from RU on 22 Feb 2024
Dear Robb,We're truly sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable, and we apologize for the oversights with your room's condition. Please know that we take your comments seriously and are taking immediate steps to address them with our teams.We understand your concerns and regret that we fell short of providing you with the exceptional stay you deserve. We hope you'll give us another chance in the future to show you the high standard of service we aim for.Thank you for bringing these matters to our attention.Best regards,Rossana - Guest Service Manager

8/10 Good

patrick

Stayed 2 nights in Feb 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, however it could have been anywhere. The hotel needs a distinct Dutch identity.
Stayed 1 night in Feb 2024

6/10 Okay

Sanjoy

Ok but for what you pay it’s average.
Stayed 2 nights in Feb 2024
Response from RU on 17 Feb 2024
Dear Sanjoy,Thank you for taking the time to provide us with your valuable feedback. We greatly appreciate it. In order to improve our services and provide our guests with the best possible experience, we would like to invite you to share any additional comments or suggestions you may have. Please do not hesitate to reach out to us with any further feedback.We look forward to hearing from you soon.Best regards,Rossana - Guest Service Manager

8/10 Good

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time in Amsterdam and this was a great spot to be close to the museums and a lot of restaurants and bars. The breakfast they serve was excellent and if you can visit the restaurant at night, I recommend it for their sushi. I will say the walls are very thin. I could hear a lot of the people staying near me, I could almost hear too much, so if you’re a light sleeper, maybe bring ear plugs. The beds were made daily, new towels every day, my only complaint is the bathroom area didn’t have a fan installed. This lead to the bathroom feeling/smelling muggy due to the humidity. I think this also unfortunately attracted ants that I noticed on my last night.
Stayed 5 nights in Feb 2024
Response from RU on 13 Feb 2024
Dear Kelly, Thank you kindly for taking the time to review your stay with us at Park Centraal Hotel. We are so happy to see that you found our location convenient, enjoyed our breakfast and the cleaning of the room was overall satisfying. We were sorry to hear about the issue in the bathroom and we would like to apologize for this inconvenience. We will make sure the issue is addressed properly. Looking forward to having you again. All the best, Rossana - Guest Service Manager

8/10 Good

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money and convenient location.
Stayed 6 nights in Feb 2024

10/10 Excellent

Jasem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This amazing hotel and helpful staff the location is perfect, but its room facilities require urgent upgrade, something simple like usb port is not available.
Stayed 7 nights in Jan 2024

10/10 Excellent

frederic IV

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Filippo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

JIN PENG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Jerry

Stayed 3 nights in Jan 2024

10/10 Excellent

Michael

Stayed 3 nights in Jan 2024

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

willem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although this is a great hotel, the room suite for what we paid was lacking. Paint splatters on dark wood areas, bathroom caulking at places was dark brown and pretty dirty. Easy bleach clean. Staff overall was awesome, lobby and such awesome but room was not for that price.
Stayed 3 nights in Dec 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

HELEN ANNETTE SZAKACS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked its central location to museums and easy access to all forms of transportation. Very comfortable bed and clean bathroom. Very friendly staff
Stayed 6 nights in Dec 2023
Response from RU on 1 Jan 2024
Dear Maureen, Thank you kindly for this amazing review. We are glad to hear that you enjoyed your stay with us at Park Centraal and we look forward to accommodating you again in the future. All the best, Rossana - Guest Service Manager

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Imogen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Enjoyed out stay from start to finish. The hotel was stunning and all the staff were lovely.
Stayed 3 nights in Dec 2023

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Alexandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Harry james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great area with every thing you need near by trams,shops restraunts, bars etc. room was clean and spacious we had a delux room on the 7th floor with great view of Amsterdam Our fav place to eat was the Hard Rock which could look over the road from our room Cant fault the hotel or staff and would come back again Harry from Scotland
Stayed 5 nights in Dec 2023

8/10 Good

Fernando

Liked: Cleanliness, staff & service
This hotel is beautiful and great location. I had a deluxe room that had many small issues. The bed and bedding were great, it was spacious, clean, great amenity kits and shampoo, body wash, etc. The issues were housekeeping wasn’t consistent, sometimes they made my bed.. sometimes they didn’t. The radio was broken.. I reported, it was never exchanged. The shower drain broke on the first day, never to be fixed during my 8-night stay. Despite it being visibly broken. Towels felt cheap… my bathroom had a odd vinegar smell.. water temperature was difficult to set, between scalding and lukewarm. Overall, I had a good stay but I’m giving it 4 stars for the lack of attention to details. I’d probably stay again for the value and location.
Stayed 2 nights in Dec 2023
Response from Igor Lutsyk, Guest Service Manager on 20 Dec 2023
Dear Fernando,Thank you for sharing your detailed feedback. I'm pleased to hear you found our hotel beautiful with a great location, and that the deluxe room provided a comfortable stay.I apologize for the inconsistencies you faced, particularly with housekeeping and maintenance issues. Your concerns are noted, and we'll address them to ensure a more attentive and seamless experience for our guests.I appreciate your understanding and look forward to the possibility of welcoming you back for an improved stay.

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel inside and out was extremely nice and high quality! The entire place was spotless. Location and view were awesome for first time Amsterdam visitors! Staff was so friendly upon entering and we even got to check into our room at 10am, which was a wonderful treat after flying all night. 10/10 would recommend this hotel again
Stayed 2 nights in Dec 2023
Response from RU on 21 Dec 2023
Dear Erik, Thank you kindly for this amazing review. We are incredibly happy to read how pleased you are with your stay at Park Centraal Hotel. We look forward to accommodating you again. All the best, Rossana - Guest Service Manager

10/10 Excellent

Sian

Travelled with partner
Liked: Amenities
A brilliant hotel, close to the centre and shops / restaurants. The hotel itself was very clean and the staff were very friendly. A lovely lounge/ bar area to sit and enjoy some drinks near the warm fire or play pool. It always smelt lovely and had good facilities. I would highly recommend.
Stayed 3 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mid week break
Good hotel, nuce food a very friendly staff
Stayed 3 nights in Dec 2023

10/10 Excellent

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our comfortable stay at the Park Central. We had stayed here back in 2016 and were very impressed with the lobby and room updates. Fantastic location, close to museums and shopping and wonderful dining. Staff went over and above to ensure we were at home. I would recommend this hotel to anyone thinking of visiting Amsterdam.
Stayed 3 nights in Dec 2023
Response from Igor Lutsyk, Guest Service Manager on 10 Dec 2023
Dear Elizabeth,Thank you for choosing to stay with us again! It's fantastic to hear that you enjoyed the updates since your last visit in 2016. I'm glad our location, amenities, and attentive staff contributed to a comfortable and enjoyable stay.Your recommendation means a lot to us, and we look forward to welcoming you back for another wonderful experience.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023