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Sunscape Akumal Beach Resorts & Spa - All Inclusive

Photo gallery for Sunscape Akumal Beach Resorts & Spa - All Inclusive

Featured image
On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
7 outdoor pools, pool umbrellas, pool loungers
7 outdoor pools, pool umbrellas, pool loungers

Overview of Sunscape Akumal Beach Resorts & Spa - All Inclusive

Sunscape Akumal Beach Resorts & Spa - All Inclusive

4 out of 5

3.7/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Carr. Cancún - Tulum KM 252, Akumal, QROO, 77780

Explore the area

  • Popular LocationSoliman Bay15 min drive
  • Popular LocationXpu-ha Beach16 min drive
  • Popular LocationTulum National Park16 min drive
  • AirportTulum, Quintana Roo (TUY)20 min drive

Choose dates to view prices

About this area

Akumal

Located in Akumal, Sunscape Akumal Beach Resorts & Spa - All Inclusive is on the beach. The area's natural beauty can be seen at Akumal Beach and Half Moon Bay. Travelling with kids? Consider Aktun Chen and Akumal Ecological Center.

What's nearby

  • Riviera Maya Golf Club - 5 min drive
  • Aktun Chen - 5 min drive
  • Soliman Bay - 15 min drive
  • Xpu-ha Beach - 16 min drive
  • Tulum National Park - 16 min drive

Restaurants

  • Cosme's Taqueria - 5 min drive
  • Crêpe - 5 min drive
  • Tequilaville - 5 min drive
  • El Ultima Maya - 6 min drive
  • Imelda's Ecocina - 6 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 82 min drive

About this property

Sunscape Akumal Beach Resorts & Spa - All Inclusive

Upscale resort on the beach, with 7 outdoor swimming pools
Spend the day playing on the beach then return to dine at one of Sunscape Akumal Beach Resorts & Spa - All Inclusive's 6 restaurants. All rooms are individually decorated and offer hairdryers and safes. Flat-screen TVs come with cable channels, and other amenities that guests will find include desks and free toiletries.
Sunscape Akumal Beach Resorts & Spa - All Inclusive offers 362 forms of air-conditioned accommodation with a safe and a hairdryer. This individually decorated and furnished accommodation includes desks. Flat-screen televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries. Cots/infant beds (complimentary) and Rollaway/extra beds (complimentary) are also available. Housekeeping is provided on a daily basis.
7 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
On-site antigen/rapid COVID-19 testing is available for a fee
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 6 restaurants and 1 coffee shop
  • 2 poolside bars and 8 bars/lounges
  • Coffee/tea in a common area

Things to do

  • 7 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Scuba diving
  • Snorkelling
  • Spa services

Family friendly

  • 7 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare/activities
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Free rollaway beds

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business or profession, within the meaning of Article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Sunscape Akumal Resorts & Spa
Sunscape Akumal Beach Resorts & Spa Hotel
Sunscape Akumal Beach Resorts & Spa Akumal
Sunscape Akumal Beach Resorts & Spa Hotel Akumal
Sunscape Akumal Beach Resorts Spa
Sunscape Akumal Beach Resorts Spa All Inclusive
Sunscape Akumal Beach Resorts Spa Optional All Inclusive
Sunscape Akumal Beach Resorts & Spa - All Inclusive Resort
Sunscape Akumal Beach Resorts & Spa - All Inclusive Akumal

Frequently asked questions

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 77 out of 225 reviews
5 - Excellent 34%
Rating 4 - Good. 72 out of 225 reviews
4 - Good 32%
Rating 3 - Okay. 30 out of 225 reviews
3 - Okay 13%
Rating 2 - Poor. 16 out of 225 reviews
2 - Poor 7%
Rating 1 - Terrible. 30 out of 225 reviews
1 - Terrible 13%

3.9/5

Cleanliness

4.2/5

Staff & service

3.6/5

Amenities

3.6/5

Property conditions & facilities

1/5 Terrible

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We paid for being a sun club member, which included room service. However our room didn't have a phone so anytime we needed something we had to leave the room. We were given the wrong room. The sink was leaking and the floor flooded. Someone came to fix it but after they tried fixing it, the the top of the sink would flood and only had cold water. Nothing was in the fridge when we arrived. The total trip was a huge inconvenience for us and we felt like we paid for a service we didn't receive. And especially not having a phone in the room, it felt very unsafe.
Stayed 5 nights in Nov 2021

1/5 Terrible

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The good reviews have to be fake… the staff overall were very kind but the quality of food was poor, the service levels were lacking, the facility overall was mediocre. The beautiful view we had was through a single pane piece of glass, I could only imagine how sweltering hot that room would be in peak summer. The bathroom sliding glass door was a nice touch but it wasn’t safely secured in a track, the bathroom lighting was bad. The place is basically a ghost town after midnight which is pretty early for west coasters, that’s 9 my time. I think the thing that made me the most annoyed was the absolutely horrible 16 peso to the dollar exchange rate they attempted to use. This place could honestly probably be a 3 star… but it needs some serious overhauling. I’ll never be back, and I will not recommend it to anyone.
Stayed 4 nights in Nov 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful beach in the area. The staff are amazing! The food is good. It would be nice if people could be more considerate with the cabanas. People show up before 7 AM throw some towels on them and then don't show up until 9AM. Or they leave their things on them and then take a 1 hour lunch. The staff try to keep track of them and will remove items if they notice that someone has been gone for over an hour, but it would all be more easier if people were just considerate. Other than that the place is amazing. Within short driving distance to other tourist areas. Highly recommend.
Stayed 9 nights in Nov 2021

3/5 Okay

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I loved the property. I was actually surprise on how pretty the beach was. The pools were amazing. Our room was pretty good. The establishment itself really nice, even if it's "outdated"per some of the comments. To me it was beautiful. The reason for my 3 stars was the bad service. Even though we weren't treated bad per say, it was just not good service. I would like to say maybe because it was thanksgiving weekend and the staff was super busy, but even then our service was sour. As soon as we got there we asked if we could be told where the dining facilities were at, and the gentleman just told us look at the maps. to many little incidents like this to name. The food was average, the only thing that stood out to me was their spicy hot sauces. Made some bomb spicy chilaquiles. Would I stay here again, yes because it's beautiful, but I would hopefully get a better experience with the service. Another great thing I did realize was the kid section and family pools seem pretty amazing. We had no kids but that looked like a plus if that's something you are looking for.
Stayed 3 nights in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities
All inclusive
Stayed 6 nights in Nov 2021