What a disillusion ... Not a 4* hotel
First room was old and dirty (curtains, bathroom, broken aircon, rust on neon light, humidity, dirty terrasse, etc.). Please refer to some attached photos. After 2 hours, we were finally offered to move to another room but still way below expectations (not clean) and different from photos on the website. Besides, place was not calm due to workers restoring furnitures under our balcony. Room was far from breakfast area and pool: we had to take shuttle all the time which was not convenient with 2 kids.
Hotel facilities are getting old due to poor maintenance (huge hotel). 2 pools close to the beach seem not to be properly maintained and only 5 old plastic long chairs available.
As per the food, breakfast was also below expectations at Laguna Cafe (industrial powder orange juice, cheese melting in the sun, etc ...): not a 4* breakfast buffet! For lunch and dinner, avoid Laguna Cafe unless you have plenty of time and food is average (no salad available at that time which is unfortunate with more than 30.C and menu does not change). Most client go outside to D-Mall for lunch and dinner (much cheaper and hotel offers shuttle service).
Very disappointing journey and do not recommend this hotel.
Definitively not a 4 star hotel!