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Reviews of The Westin Pushkar Resort & Spa

5 out of 5
The Westin Pushkar Resort & Spa
Khasra No. 1242, 1243, 1196/1726, Village Surajkund, Motisar Road, Pushkar, Rajasthan

Reviews

8.4

Very good

Rating 10 - Excellent. 33 out of 61 reviews" "
Rating 8 - Good. 13 out of 61 reviews" "
Rating 6 - Okay. 7 out of 61 reviews" "
Rating 4 - Poor. 7 out of 61 reviews" "
Rating 2 - Terrible. 1 out of 61 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Meenakshi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing vibes
Stayed 1 night in Aug 2023

10/10 Excellent

Hardik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room pool should have warm water! Overall amazing experience! Staff was super friendly and helpful!
Stayed 2 nights in Apr 2023

10/10 Excellent

Vijay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

girish

Travelled with family
Over priced property..
Stayed 1 night in Aug 2021

8/10 Good

SEEMA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Experience
Really beautiful property! The staff is warm and welcoming, definitely a huge plus. The property is lavishly green and spread over a large area. We stayed in the Luxury Villa w a pvt pool, the room was clean and pretty, though the outside sitting area with the room has space for improvement. Breakfast was an amazing experience, with great variety. Even in desserts they had a number of eggless and vegetarian options. The resort also offers manyy activities (sports, dining experiences, adventure activities, movie theatre etc.). The polite staff definitely made our stay better and a special thanks to Mr. Avnish, at the reception and Mr. Pushpendar, one of the serving staff at their restaurant. Definitely a place to visit again!
Stayed 1 night in Aug 2021

10/10 Excellent

Abhinav, New Delhi

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It's was a beautiful trip. Westin always gives us amazing experience. They provided us a upgrade room and staff was super supportive. Specially Driver Mr Saleem..🙂
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020
Response from Pankaj Jha on 1 Dec 2020
Dear Guest, Greetings!!! Thank you for choosing to stay with us on your recent visit to pushkar. The rating however shows that the service provided was not up to your expectation. Do let us know the specific reasons so that we can work upon the same and prevent such issues from happening in future. Regards Pankaj

10/10 Excellent

Sourabh

Stayed 3 nights in Jun 2020

10/10 Excellent

AshishGupta, Delhi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice. The staff was courtious. Special thanks to Ms. Urmila (Reception) for giving a wonderful experience.
Stayed 3 nights in Mar 2020
Response from Pankaj Jha on 10 Mar 2020
Dear Mr. Gupta, Greetings!!! Thank you for staying with us. we are delighted to know you had a great stay with us. Urmila joins me in thanking you for such a lovely feedback. We hope to serve you again should your travel needs bring you back to Pushkar.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Pankaj Jha on 4 Mar 2020
Thank you for staying with us. We look forward to serve you again.

10/10 Excellent

Florence, toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got upgraded to the deluxe room which was appreciated
Stayed 1 night in Feb 2020
Response from Pankaj Jha. on 8 Feb 2020
Dear Ms. Au, Greetings!!! We are delighted to know you had a great stay with us. we hope to serve you again should your travel needs bring you back to Pushkar.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Pankaj Jha. on 4 Feb 2020
Dear Guest, Greetings!!! Thank you for choosing to stay with us on your recent visit to pushkar. The rating however shows that the service provided was not up to your expectation. Do let us know the specific reasons so that we can work upon the same and prevent such issues from happening in future. Regards,

10/10 Excellent

SameerM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think it’s a great place to spend time in a group. I think the place will be amazing in summer months too. The staff is exceptionally warm and helpful.
Stayed 1 night in Jan 2020
Response from Pankaj Jha. on 26 Jan 2020
Dear Mr. Matai, We are delighted to know our staff could make your stay comfortable. We look forward to host you in summer months too.

4/10 Poor

SAMARNATH

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Disappointing Experience
It was quite terrible from start. 1. F&b - Made us wait for 45mnts for breakfast and then gave us a very dirty tables, no napkins or cutlery provided until reminded serveral times. Place was badly managed with respect to ambience and behaviour of staff. 2. Their highest end room had a distinct smell of cigarette & Alcohol. We had to request for change of bedsheets and covers along with deep cleaning. 3. In room dinning was equally terrible. They sent us food without any plates and cutlery. 4. We had specifically asked for sight seeing guidance which was completely misinformed and we had to spend 3 hrs extra at one of the sites waiting.
Stayed 3 nights in Dec 2019
Response from Vikas Kumar on 30 Dec 2019
Dear Mr Samarnath, Thank you choosing to share your experiences of stay at The Westin Pushkar Resort & Spa. As a valued Marriott guest, I was disappointed to hear about your inexperience. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. Your valued feedback highlighted a number of areas for improvement that I have made a note off and since then shared with my team who join me in offering their apologies for their team’s shortcomings. Once again, thank you for providing feedback that will ultimately help improve our procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Pushkar so that we can provide you with a better stay experience that not only meets, but exceeds your expectations. Warm regards, Vikas Kumar Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel of Pushkar - Lovely Birthday Celebration
It was my mother's 50th birthday for which we went to stay at the hotel. The arrangements done by the hotel were very good and way beyond expectation. Also, the hospitality was very warm and humble. Loved ur stay at the hotel and will recommend others to also have an experience there for sure.
Stayed 2 nights in Dec 2019
Response from Pankaj jha on 16 Dec 2019
Dear Guest , Me and my entire team is thrilled to know that you had a wonderful time with us. We look forward to welcome you back should your travel needs bring you back to Pushkar.

8/10 Good

Durjay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Pankaj Jha. on 9 Dec 2019
Dear Sir, Thank you for choosing to stay with us on recent trip to Pushkar and sharing your feedback. We look forward to welcome you back.

6/10 Okay

Ajay

Travelled with family
Liked: Staff & service
Stayed 1 night in Nov 2019
Response from Pankaj Jha on 13 Nov 2019
Dear Ajay, Thank you for sharing your review. We can see from your review that your experience was not perfect. kindly share your feedback so that we can improve on the same. we look forward to welcome you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place....................................
Stayed 3 nights in Oct 2019
Response from Pankaj Jha on 5 Nov 2019
Dear Guest, We are pleased to know that you had a great stay with us. We look forward to host you again should your travel need bring you back to Pushkar.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Pankaj Jha on 5 Nov 2019
Dear Guest, Thank you for choosing to stay with us. We are glad to know that you had a pleasant stay. Do let us know if you have any particular feedback where we could improve. We look forward to host you again should your travel needs bring you back to Pushkar.

10/10 Excellent

Hodaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel for families
we stayed at the hotel for 4 nights. the kids loved the poll, the service was good and the overall experience was great.
Stayed 4 nights in Sep 2019
Response from Pankaj Jha on 3 Oct 2019
Dear Guest, Thank you for staying with us and we are glad we could provide you with true Marriott experience. We look forward to welcome you back should your travel needs bring you back to Pushkar.

10/10 Excellent

Shash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Amazing place. We enjoyed every moment of our stay. The front desk and the entire staff were excellent. We would recommend this place friends and family.
Stayed 1 night in Sep 2019
Response from Pankaj Kumar Jha on 16 Sept 2019
Dear Guest, Thank you for sharing such a lovely feedback. we look forward to welcome you back.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all it is a good resort with all facilities..momarable trip
Stayed 1 night in Aug 2019
Response from pankaj jha on 14 Aug 2019
Dear Guest, Thank you for staying with us. We appreciate your feedback and look forward to welcome you back again.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most disappointing stay. Not the standard I thought I had booked and paid for. Had booked packege with dinner, was a total ripoff :( Hotel had two different menus for dinner, a very limited one for those that have already paid in advance to another al acarte one. Restuarant staff put out their hands and just grab stuff off a bowl/basket while another is going past them and put it into their mouths. They have no problem tasting food in front of guests. Also there seems to be only chaos with the staff in the restuarant. No organisational skills whatsoever. Too many flies around, and they sampled the breakfast before you did. Waited for an hour before a finally received the bathmat I requested. Staff have a problem communicating in English. Even the complimentary English speaking guide that they had provided when I booked the hotel car, did not speak a word . We just had to rush behind so as not to get lost in the crowd. We was so disappointed and miserable ( and hungry) that we checked out a day earlier than intended.
Stayed 3 nights in Jun 2019
Response from Pankaj Jha on 18 Aug 2019
Dear Guest, Thank you for choosing to stay with us on your recent trip to Pushkar. We are sorry to hear that you did not have a perfect stay with us. I have shared your feedback with relevant team members and they join me in assuring you a flawless stay in future. We do understand you have multiple options to stay while travelling to pushkar and choosing us shows your trust in our brand. Entire hotel team is committed to uphold that trust and we request you to treat these incidents as an isolations to the standards we are committed to. Do let me know if your travel needs brings you back to pushkar and I would personally look into making your stay a memorable one. Regards, Pankaj.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
location of property I don't find good and their are no signage.
Stayed 1 night in Jun 2019
Response from Pankaj Jha on 18 Aug 2019
Dear Guest, Greetings!!! Thank you for choosing to stay with us. We are sorry to know that you were not happy with the location and absence of signage. We have already put up signage at multiple locations. We look forward to welcome you back should your travel needs bring you back to Pushkar.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property, very good room, good food, Swimming pool is good
Stayed 2 nights in Jun 2019
Response from Pankaj Jha on 18 Aug 2019
Dear Guest, Thank you for staying with us. We appreciate your feedback and look forward to welcome you back again.

10/10 Excellent

Mohit

Liked: Cleanliness, property conditions & facilities, room comfort
To start with the
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay and beautiful property..............
Stayed 1 night in May 2019
Response from Pankaj jha. on 18 Aug 2019
Dear Guest, Thank you for staying with us. We appreciate your feedback and look forward to welcome you back again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Aloft Aerocity on 2 Apr 2019
Dear Guest, Thank you for your wonderful feedback. Look forward to welcoming you back soon again. Regards, Team Aloft Aerocity

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a short trip but we are looking forward to the next one. Its a great property!
Stayed 1 night in Feb 2019
Response from Westin Pushkar on 26 Feb 2019
Dear Sandeep, Thank you for posting your valuable feedback and look forward to welcoming you back again soon. Regards, Westin Pushkar

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Aloft Aerocity on 2 Apr 2019
Dear Guest, Thank you for the feedback and look forward to welcoming you back again soon. Regards, Team Aloft Aerocity

4/10 Poor

Sophy, New York NY

Disliked: Amenities, property conditions & facilities
Although the Westin in pushkar is supposed to be the nicest in the area, i was disappointed by the customer service and attention to detail at the property. The room was freezing. So cold they had to bring in a small space heater (two as the first didn’t work and the second was so poor that i had to put it next to my bed and sleep clothed under two duvets. after a long journey i wanted to take a bath but as the hotel was solar panel powered the hot water did not get hot enough and the water pressure was poor. They charge for a menu of baths to come and be run for you which is a great idea but in practice very poor as they were not prepared nor were the staff good enough at preparing. They were constantly running back and forth from the room to get more things and in the end boiling my kettle for hot water. It was a disaster, one that i paid 2500 rupees for the pleasure of having. The towels were not soft nor fluffy, and the room was very stark and sterile. I was deeply underwhelmed. I shall not stay here again.
Stayed 1 night in Jan 2019
Response from Westin Pushkar on 13 Feb 2019
Dear Sophy, Sincere apologies on this experience but please be rest assured that corrective measures have been taken in this regard to welcome you back again. Regards, Westin Pushkar

10/10 Excellent

ANKIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Experience !!
We stayed in Royal Villa with outdoor Pool. Room was really vibrant and spacious . However I feel the services could have been better .
Stayed 2 nights in Dec 2018
Response from Westin Pushkar on 13 Feb 2019
Dear Ankit, Thank you for choosing to stay at The Westin Pushkar Resort & Spa and posting your kind feedback.We hope that you will give us another chance to welcome you back in the not too distant future and assure you of our best of attention and services at all times. Regards, Team Westin Pushkar

8/10 Good

Manish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Westin Pushkar on 13 Feb 2019
Dear Manish, Thank you for choosing to stay at The Westin Pushkar Resort & Spa and posting your kind feedback.We hope that you will give us another chance to welcome you back in the not too distant future and assure you of our best of attention and services at all times. Regards, Team Westin Pushkar

4/10 Poor

Verified traveller

Stayed 2 nights in Dec 2018
Response from Westin Pushkar on 13 Feb 2019
Dear Guest, Sincere apologies on this experience but please be rest assured that corrective measures have been taken in this regard to welcome you back again. Regards, Westin Pushkar

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food was very poor. Taste and offerings were not upto the mark... Not as per 5 star standards...
Stayed 2 nights in Dec 2018
Response from Westin Pushkar on 13 Feb 2019
Dear Guest, Dear Sophy, Sincere apologies on this experience but please be rest assured that corrective measures have been taken in this regard to welcome you back again. Regards, Westin Pushkar

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2018

8/10 Good

Ankit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Resort & Nice Service
Resort is excellent.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Amazing hotel, breathtaking views and service was like being in paradise.
Stayed 4 nights in Nov 2018

8/10 Good

Jai, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very good experience overall. Staff was courteous. We had lunch at seasonal tastes and It was awesome. Buffet Breakfast was too good for the variety and taste.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

10/10 Excellent

oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Nice Location
Nice Location
Stayed 2 nights in Sep 2018

10/10 Excellent

RAJESH, new delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property in desert
Excellent property,nice food ,excellent service, it was a good experience value for money. Quality of food is par excellence we had dinner at the property Thai Curry was out of the world. I will recommend the property to anybody who wants to relax for few days. Staff is responsive easy to deal with, very helpful. Property is one year old does very fresh sports facilities are available in property. The experiences unwinding it is far away from the madness of city in between forms in hills on one side.
Stayed 2 nights in Jun 2018
Response from Sooraj Narayanan on 30 July 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dhaval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its was amazing experience staying at this place. Service is good so does the staff communication.
Stayed 1 night in Jun 2018
Response from Sooraj Narayanan on 30 July 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased in Pushkar
We stayed at the Westin in Pushkar for one night. The staff was terrific, location great, and the bed up to Westin’s high standards.
Response from Front Office Manager on 4 May 2018
Dear Mark, Renewed Greetings! Thank you for choosing to stay with us. We are pleased to know that you have thoroughly enjoyed your stay with us. Thank you so much for appreciating the team members as well. Looking forward to your next visit with us. Regards, Prerna Sachdeva

10/10 Excellent

Shailendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Prerna on 9 Apr 2018
Dear Guest, Thank you for reviewing us. Looking forward to your next visit. Regards, Prerna Sachdeva Front Office Manager

10/10 Excellent

aruna, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff made my 89 years old mother’s stay very comfortable.
Stayed 1 night in Mar 2018
Response from Prerna on 21 Mar 2018
Dear Ms. Aruna, Thank you for your feedback. It is our endeavour to provide highest level of customer service to our valuable guests like your good self. We are delighted to know that your mother had a very comfortable stay with us. We look forward to welcome you back again. Regards, Prerna Sachdeva Front Office Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed in the main hotel building which was very unlike a resort and more like a business hotel room. Very disappointed with the room but the food was excellent
Stayed 2 nights in Jan 2018
Response from Prerna on 21 Mar 2018
Dear Guest, Thank you for sharing your feedback. Thank you for appreciating the food. We understand that you didn't like our deluxe rooms, however, major inventory of our resort are villas. We hope that you try our villas during your next stay with us. Regards, Prerna Sachdeva Front Office Manager

4/10 Poor

Lena

Liked: Cleanliness
Disliked: Staff & service, room comfort
Disapointment
Nice facility however everything else was a disapointment: - no toilet paper in the public bathroom - no water in the whole room at night - no hot water in the shower (went cold after a few seconds) - no Wifi access (excuse was usage by other guests and technical limitations) - when showing the non working WiFi the staff wanted to take the phone from us to set it up (out of what we could control) - Fan in the room could not be turned off and kept us away from sleeping as super loud - mixed up bills when having lunch - when we were paying for the dinner they gave us 500 rupees less as change (getting the bill took 20min) - the soup ordered for dinner was declared not to be spicy but it was so hot that we had to return both cups - asking for a fix for Wifi 3 times as we had to check in to a flight and the service desk told us to send someone with a dongle but no one came - had to use staff phone as a hotspot (not secured!) - no heater in the room - only one bag of instant coffee on the room for 2 people - breakfast coffee took 15min to get to the table (staff was not paying attention at all) - at checkout they gave us a invoice for the wrong room number I wouldn't recommend this and I also wouldn't trust expedia with the reviews based on what I read here.
Stayed 1 night in Jan 2018