All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 64 out of 217 reviews" "
10 - Excellent
64
Rating 8 - Good. 91 out of 217 reviews" "
8 - Good
91
Rating 6 - Okay. 39 out of 217 reviews" "
6 - Okay
39
Rating 4 - Poor. 16 out of 217 reviews" "
4 - Poor
16
Rating 2 - Terrible. 7 out of 217 reviews" "
2 - Terrible
7
8.0/10
Cleanliness
8.4/10
Staff & service
7.8/10
Amenities
7.2/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
10/10 Excellent
Michelle
29 Dec 2023
Michelle
Stayed 1 night in Dec 2023
Response from motel reception on 31 Dec 2023
Thank you Michelle for your lovely 5 star review
2/10 Terrible
belinda
18 Nov 2023
belinda
Stayed 3 nights in Nov 2023
Response from motel reception on 22 Nov 2023
Hello Belinda,Sorry to hear about your recent experience.We are happy to discuss more with you.
This is a motel not a hotel. The after hours check in process could improve on customer service. The room was in disrepair and outdated however the room was very clean with fresh, bright linen. The toiletries provided were great. There is no hair dryer though. Close by to major shopping centre and easy bus service at the front door.
Kristie
Stayed 3 nights in Oct 2023
Response from motel reception on 3 Nov 2023
Hi Kristie,Thank you for taking the time to give us your feedback.We can offer a hairdryer on check in, if you stay again we are happy run through the afterhours check in we have two options available
8/10 Good
AILSA
15 Oct 2023
Liked: Staff & service
AILSA
Stayed 2 nights in Oct 2023
Response from motel reception on 16 Oct 2023
Hello Ailsa.Thank you for taking your time to review your stay with us.
6/10 Okay
Simon
29 Sept 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Simon
Stayed 2 nights in Sep 2023
Response from motel reception on 16 Oct 2023
Hello Simon,Thank you for taking your time to review us.
Cockroach in bed , mattress to soft spinal issues after rest, shower head too low, toilet too low horrible cheap toilet seat, no microwave, hasn’t been updated since the 70’s
Bruce
Stayed 2 nights in Sep 2023
Response from motel reception on 25 Sept 2023
Hello Bruce,Apologies to hear about your recent stayPlease contact us so we can discuss this in more depth
Hi Takeshi,Thank you for your review, please visit us again in the future
10/10 Excellent
Rhonda
22 Mar 2023
Rhonda
Stayed 2 nights in Mar 2023
Response from motel reception on 7 Apr 2023
Hello Rhonda,Thank you for your feedback, we hope to see you again
6/10 Okay
terry
Business traveller, Travelled with pets
1 Mar 2023
Great location for medical and business.
Kettle didn’t work. Free bottle water in fridge the seal was broken. A reused bottle!! Ants in room. Will l stay again, probably not.
terry
Stayed 1 night in Feb 2023
Response from motel reception on 15 Mar 2023
Hello,Thank you for your feedback.Please feel free to call us and discuss these concerns.
Very good value for money. Place very secure and quiet. Most friendly and helpful staff. Close to shops and to other places I went to. Room could have done with more furniture though.
Verified traveller
Stayed 7 nights in Jul 2022
Response from Matt on 16 Aug 2022
Thanks for your feedback and we loved having you stay with us. We hope to see you again soon
Matt - Publican
Check in was painful. Pretty substandard for $120.
Peter
Stayed 1 night in Jun 2022
Response from Matt on 16 Aug 2022
Hi Peter,
We would love to know what was painful about our check in? Most are happy that we offer a check in service up until 4am. Thanks again for your feedback
Matt - Publican
We booked there because we thought motel was attached and part of hotel complex. Distance between was an issue.
Diane
Stayed 2 nights in Jun 2022
Response from Matt on 16 Aug 2022
Hi Diane,
We are a large property but at least the good thing with the motel being at the back of the property is that their is minimal noise from the pub. Thanks again for your feedback and we hope to see you again soon
Thanks for your feedback Ken, we hope to see you again soon!
Matt - Publican
10/10 Excellent
Rebecca
Travelled with family and small children
14 June 2022
Liked: Cleanliness, staff & service, amenities
Lovely stay, exceeded expectations. Obviously an older building. Great food, wonderful customer service! Everyone was friendly and welcoming. Very clean. Breakfast pack supplied at check in great idea!
Rebecca
Stayed 1 night in Jun 2022
Response from Matt on 16 June 2022
WOW! Thanks for the great review Rebecca, we loved having you stay with us and can't wait to see you again
Matt - Publican
Thanks for your review Shane and we loved that you enjoyed your stay with us, please come again soon
Matt - Publican
8/10 Good
Damian
4 June 2022
Liked: Cleanliness, staff & service
The property was very secure with a pass operated gate. It was good to have a manned book in office. Solid and functional. The taps were tight and needed reseating and one bedside wall bench was removed. Garden area was a bit dusty.
Damian
Stayed 2 nights in May 2022
Response from Matt on 13 June 2022
Thanks for the review Damian. We will tend to our gardens asap. We hope to see you again soon
Matt - Publican
No-one at reception have go into the gambling area to pickup pass key to access the security gates to then park. Room was rundown and paint damaged food at Hotel was overpriced and average and when preparing to pack and leave no hot water to shower or wash
Lewis
Stayed 1 night in May 2022
Response from Matt - Venue Manager on 10 May 2022
Thanks for your feedback Lewis, we appreciate you taking the time to leave a review and will look at our systems and processes.
Thanks again and we hope to see you again soon
Quiet and felt safe. Didn't like outside lights on most of night and shining into room. Freezer of fridge wasn't clean. Otherwise a good place to stay.
Joyce
Stayed 1 night in Apr 2022
Response from Matt - Venue Manager on 12 Apr 2022
Thanks for the feedback Joyce, we will look at the outside lights and see if we can amend. We hope to see you next time you stay in Townsville
Matt - Publican