Exterior

Reviews of Vale Hotel

3 out of 5
Vale Hotel
222 Ross River Road, Aitkenvale, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 64 out of 217 reviews" "
Rating 8 - Good. 91 out of 217 reviews" "
Rating 6 - Okay. 39 out of 217 reviews" "
Rating 4 - Poor. 16 out of 217 reviews" "
Rating 2 - Terrible. 7 out of 217 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023
Response from motel reception on 31 Dec 2023
Thank you Michelle for your lovely 5 star review

2/10 Terrible

belinda

Stayed 3 nights in Nov 2023
Response from motel reception on 22 Nov 2023
Hello Belinda,Sorry to hear about your recent experience.We are happy to discuss more with you.

8/10 Good

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great short stay property very secure
Stayed 1 night in Nov 2023
Response from motel reception on 22 Nov 2023
Hello Betty,Thank you for taking the time to give us such lovely feedback.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and big, clean, safe parking for our car and lovely staff.
Stayed 1 night in Nov 2023
Response from motel reception on 22 Nov 2023
Hello Emma,Your feedback is greatly appreciated, thank you for taking the time to review us

6/10 Okay

Kristie

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This is a motel not a hotel. The after hours check in process could improve on customer service. The room was in disrepair and outdated however the room was very clean with fresh, bright linen. The toiletries provided were great. There is no hair dryer though. Close by to major shopping centre and easy bus service at the front door.
Stayed 3 nights in Oct 2023
Response from motel reception on 3 Nov 2023
Hi Kristie,Thank you for taking the time to give us your feedback.We can offer a hairdryer on check in, if you stay again we are happy run through the afterhours check in we have two options available

8/10 Good

AILSA

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from motel reception on 16 Oct 2023
Hello Ailsa.Thank you for taking your time to review your stay with us.

6/10 Okay

Simon

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from motel reception on 16 Oct 2023
Hello Simon,Thank you for taking your time to review us.

6/10 Okay

Bruce

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Cockroach in bed , mattress to soft spinal issues after rest, shower head too low, toilet too low horrible cheap toilet seat, no microwave, hasn’t been updated since the 70’s
Stayed 2 nights in Sep 2023
Response from motel reception on 25 Sept 2023
Hello Bruce,Apologies to hear about your recent stayPlease contact us so we can discuss this in more depth

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff have been so friendly and helpful
Stayed 3 nights in Sep 2023
Response from motel reception on 25 Sept 2023
Hello Patricia,Thank you for your lovely feedback.

8/10 Good

roderick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from motel reception on 13 Aug 2023
Thank you for your feedback,We do hope you choose to stay here with us at the Vale Hotel in the future.

8/10 Good

Terence

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very friendly helpful staff, close to major shopping centre, comfortable beds and clean facilities.
Stayed 1 night in Aug 2023
Response from motel reception on 7 Aug 2023
Hello,Thank you for your feedback, we hope to see you again in the future.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
thumbs up
The room was clean shower great lacked a microwave and toaster. So just basic ..
Stayed 1 night in Jul 2023
Response from motel reception on 31 July 2023
Hello,Thank you for your feedback. We can offer you a microwave and toaster on check in. Please see our friendly team who are happy to help.

8/10 Good

Levi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a convenient location to my needs
Stayed 1 night in Jul 2023
Response from motel reception on 16 July 2023
Thank you for your lovely feedbackWe hope to see you again in the future.

8/10 Good

Dianne

Travelled with partner
Liked: Cleanliness, staff & service
Staff very helpful, property is just old and needs revamp but was clean
Stayed 1 night in Jul 2023
Response from motel reception on 13 July 2023
HelloWe are happy to hear you enjoyed your experience here at the Vale Hotel, we hope to see you again.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, loved own parking space
Stayed 3 nights in Jul 2023
Response from motel reception on 6 July 2023
Hello,We are so glad to hear you had a lovely experience here with us at the Vale Hotel

8/10 Good

Murra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Seamless check in; Clean and comfortable motel style accommodation; value dining and associated hotel offerings.
Stayed 1 night in Jul 2023
Response from motel reception on 6 July 2023
Thank you for your lovely feedback.We hope to see you stay again with us again in the future.

10/10 Excellent

Tenneil

Stayed 1 night in Jun 2023
Response from motel reception on 21 July 2023
Hello Tenneil,Thank you for your lovely feedback, we hope to see you again soon.

10/10 Excellent

Darryl

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
The customer ice was excellent
Stayed 1 night in Jun 2023
Response from motel reception on 3 July 2023
Hello Darryl,Thank you for your feedbackWe hope you choose to stay with us again when you visit Townsville

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great room. Great service.
Stayed 1 night in Jun 2023
Response from motel reception on 16 June 2023
Hello,Thank you for your feedback.We are so glad to hear you enjoyed your stay with us.

10/10 Excellent

Avatele

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had a good time
Stayed 4 nights in May 2023
Response from motel reception on 26 May 2023
Hi,Thank you for your feedback we appreciate your review.

8/10 Good

IAN

Business traveller, Travelled with partner
Liked: Staff & service
The whole place was secure with a security fence so there was no undesirable characters around
Stayed 1 night in May 2023
Response from motel reception on 18 May 2023
Thank you for your feedbackWe hope to see you stay with us again

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Staff couldn't do enough to help. Thank you.
Stayed 1 night in May 2023
Response from motel reception on 15 May 2023
Hi Tony,Thank you for your feedback.We hope that if you travel again you choose to stay with us.

10/10 Excellent

Lisa

Stayed 2 nights in Apr 2023
Response from motel reception on 26 May 2023
Hello,Thank you for your feedback, we hope to see you again stay with us in the future.

8/10 Good

Bev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from motel reception on 9 May 2023
Hello,Thank you for your feedback, we hope to see you stay again with us in the future.

10/10 Excellent

Takeshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from motel reception on 7 Apr 2023
Hi Takeshi,Thank you for your review, please visit us again in the future

10/10 Excellent

Rhonda

Stayed 2 nights in Mar 2023
Response from motel reception on 7 Apr 2023
Hello Rhonda,Thank you for your feedback, we hope to see you again

6/10 Okay

terry

Business traveller, Travelled with pets
Great location for medical and business. Kettle didn’t work. Free bottle water in fridge the seal was broken. A reused bottle!! Ants in room. Will l stay again, probably not.
Stayed 1 night in Feb 2023
Response from motel reception on 15 Mar 2023
Hello,Thank you for your feedback.Please feel free to call us and discuss these concerns.

10/10 Excellent

Ersilia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to family and love how secure it is now with the security system recently installed. Clean and easy access to the great Vale hotel.
Response from motel reception on 28 Dec 2022
Thank you for your feedback.We hope to see you again in the future

6/10 Okay

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious. The food was ok, the crumbed steak tasted and chewed like blade steak not rump. very fatty. otherwise ok
Response from motel reception on 16 Dec 2022
Hi Paula,Thank you for your feedback, we hope to see you stay with us again in the future.

6/10 Okay

Jed

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Nov 2022
Response from motel reception on 30 Nov 2022
Hi Jed,Thank you for your feedback,We hope to see you again in the future

4/10 Poor

RUSSELL

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Scott

Business traveller
Liked: Cleanliness
Great hotel for the price.
Stayed 2 nights in Nov 2022
Response from motel reception on 16 Nov 2022
Hi Scott,Thank you for your feedback.We hope to see you stay again with us in the future

10/10 Excellent

Brenton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access quiet
Stayed 1 night in Aug 2022
Response from Matt on 16 Aug 2022
Thanks for your kind words Brenton and we hope to see you again soon! Matt - Publican

10/10 Excellent

David

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Very good value for money. Place very secure and quiet. Most friendly and helpful staff. Close to shops and to other places I went to. Room could have done with more furniture though.
Stayed 7 nights in Jul 2022
Response from Matt on 16 Aug 2022
Thanks for your feedback and we loved having you stay with us. We hope to see you again soon Matt - Publican

8/10 Good

Terry

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

4/10 Poor

Peter

Business traveller
Disliked: Staff & service, property conditions & facilities
Check in was painful. Pretty substandard for $120.
Stayed 1 night in Jun 2022
Response from Matt on 16 Aug 2022
Hi Peter, We would love to know what was painful about our check in? Most are happy that we offer a check in service up until 4am. Thanks again for your feedback Matt - Publican

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We booked there because we thought motel was attached and part of hotel complex. Distance between was an issue.
Stayed 2 nights in Jun 2022
Response from Matt on 16 Aug 2022
Hi Diane, We are a large property but at least the good thing with the motel being at the back of the property is that their is minimal noise from the pub. Thanks again for your feedback and we hope to see you again soon

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good food
Stayed 1 night in Jun 2022
Response from Matt on 16 Aug 2022
Thanks for your feedback Ken, we hope to see you again soon! Matt - Publican

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Lovely stay, exceeded expectations. Obviously an older building. Great food, wonderful customer service! Everyone was friendly and welcoming. Very clean. Breakfast pack supplied at check in great idea!
Stayed 1 night in Jun 2022
Response from Matt on 16 June 2022
WOW! Thanks for the great review Rebecca, we loved having you stay with us and can't wait to see you again Matt - Publican

6/10 Okay

Anthony

Disliked: Amenities
Stayed 1 night in Jun 2022

10/10 Excellent

Shane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service. Great price.
Stayed 1 night in Jun 2022
Response from Matt on 13 June 2022
Thanks for your review Shane and we loved that you enjoyed your stay with us, please come again soon Matt - Publican

8/10 Good

Damian

Liked: Cleanliness, staff & service
The property was very secure with a pass operated gate. It was good to have a manned book in office. Solid and functional. The taps were tight and needed reseating and one bedside wall bench was removed. Garden area was a bit dusty.
Stayed 2 nights in May 2022
Response from Matt on 13 June 2022
Thanks for the review Damian. We will tend to our gardens asap. We hope to see you again soon Matt - Publican

4/10 Poor

Lewis

Disliked: Amenities, property conditions & facilities
No-one at reception have go into the gambling area to pickup pass key to access the security gates to then park. Room was rundown and paint damaged food at Hotel was overpriced and average and when preparing to pack and leave no hot water to shower or wash
Stayed 1 night in May 2022
Response from Matt - Venue Manager on 10 May 2022
Thanks for your feedback Lewis, we appreciate you taking the time to leave a review and will look at our systems and processes. Thanks again and we hope to see you again soon

6/10 Okay

Carlin

Stayed 3 nights in Apr 2022

8/10 Good

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and felt safe. Didn't like outside lights on most of night and shining into room. Freezer of fridge wasn't clean. Otherwise a good place to stay.
Stayed 1 night in Apr 2022
Response from Matt - Venue Manager on 12 Apr 2022
Thanks for the feedback Joyce, we will look at the outside lights and see if we can amend. We hope to see you next time you stay in Townsville Matt - Publican

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2022

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security gated area & secure parking
Stayed 1 night in Jan 2022
Response from Motel Reception on 31 Jan 2022
Thank you for your feedback, we hope to see you again

10/10 Excellent

David

Stayed 1 night in Jan 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Able to catch a bus easaly to the Hospital and return virtualy outside.
Stayed 3 nights in Jan 2022
Response from Motel Reception on 9 Jan 2022
Thank you for your feedback. We hope to see you stay again with us in the future