Whitsundays Rainforest Retreat

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Overview of Whitsundays Rainforest Retreat

Whitsundays Rainforest Retreat

3.5 star property

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
Lot 100, 13 Border Drive, Cannonvale, QLD, 4802

Explore the area

  • Popular LocationWhitsunday Shopping Centre8 min walk
  • Popular LocationBicentennial Park16 min walk
  • Popular LocationCannonvale Beach19 min walk
  • AirportProserpine, QLD (PPP-Whitsunday Coast)31 min drive

Choose dates to view prices

About this area


Whitsundays Rainforest Retreat is located near the beach and in an area with good shopping. Whitsunday Shopping Centre and Airlie Beach Market are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Bicentennial Park and Cannonvale Beach. Guests appreciate the hotel's quiet location.

What's nearby

  • Whitsunday Shopping Centre - 8 min walk
  • Bicentennial Park - 16 min walk
  • Cannonvale Beach - 19 min walk
  • Coral Sea Marina - 4 min drive
  • Shingley Beach - 4 min drive

Getting around

  • Proserpine Station - 20 min drive
  • Proserpine, QLD (PPP-Whitsunday Coast) - 31 min drive


  • Banjo's - 8 min walk
  • Fat Frog Beach Cafe - 18 min walk
  • My Rainbow Bakery & Cafe - 4 min drive
  • Bohemian Raw Cafe - 4 min drive
  • Little Vegas - 4 min drive

About this property

Whitsundays Rainforest Retreat

3.5-star hotel near Whitsunday Shopping Centre
An indoor pool, a bar/lounge and a conference centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, spa services, a microwave in a common area and a fridge in a common area are on-site. All 18 rooms offer balconies or patios, coffee makers and ceiling fans.
Whitsundays Rainforest Retreat offers 18 air-conditioned accommodations with coffee/tea makers and an iron/ironing board. Rooms open to balconies or patios. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an indoor pool.

Guests aged under 18 years old are not allowed in the swimming pool.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)
This information is provided by our partners.

Property amenities


  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge) from 8:30 AM to 6 PM
  • Airport shuttle on request

Food and drink

  • 1 bar

Things to do

  • Billiards/pool table
  • Indoor pool
  • Spa services

Family friendly

  • Indoor pool


  • Library
  • No lifts

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese (Mandarin)
  • English
  • Italian
  • Portuguese

Business services

  • Conference centre (538 square feet of space)
  • Meeting rooms - 2


  • BBQ grill(s)
  • Garden
  • Terrace


  • Massages


  • Designated smoking areas
  • Fireplace in reception
  • Shared microwave
  • Shared fridge
  • TV in lobby

Room amenities


  • Air conditioning
  • Bed sheets
  • Ceiling fan


  • Towels

Food and drink

  • Coffee/tea maker

Outdoor space

  • Balcony or patio


  • Iron/ironing board

Similar properties

See similar properties



Check-in from 2 PM - 9:00 PM


Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 10 AM - 9:00 PM
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 22 December to 01 January:
  • Swimming pool

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: AUD 99.0 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: AUD 40 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Pool access available from 10 AM to 9 PM
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the swimming pool

Property is also known as

Whitsundays Rainforest Retreat Hotel Cannonvale
Whitsundays Rainforest Retreat Hotel
Whitsundays Rainforest Retreat Cannonvale
Whitsundays Rainforest Retreat Airlie Beach/Whitsunday Islands
Whitsundays Rainforest Retrea
Whitsundays Rainforest Retreat Hotel
Whitsundays Rainforest Retreat Cannonvale
Whitsundays Rainforest Retreat Hotel Cannonvale

Frequently asked questions

Overall score and ratings


Very good

Rating 5 - Excellent. 107 out of 239 reviews
5 - Excellent 45%
Rating 4 - Good. 80 out of 239 reviews
4 - Good 33%
Rating 3 - Okay. 29 out of 239 reviews
3 - Okay 12%
Rating 2 - Poor. 15 out of 239 reviews
2 - Poor 6%
Rating 1 - Terrible. 8 out of 239 reviews
1 - Terrible 3%




Staff & service




Property conditions & facilities



5/5 Excellent

Liked: Cleanliness, staff & service, amenities
Such a beautiful spot, waking up in paradise!
Stayed 1 night in Nov 2021

1/5 Terrible

Stayed 1 night in Sep 2021

1/5 Terrible

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is a shared property, misleading advertising and there is no use of pool or spa. I did not see any helicopter or any of the amenities listed. Apart from the view there is nothing exciting about this property!
Stayed 1 night in Sep 2021

1/5 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
Disgraceful. Not a hotel. Travelling and indicated our gps timing said we would arrive 10.24pm. Hotel staff said they will not book us in after 10pm and will not refund our accommodation fee. They clearly don’t want to be in HOTEL business of dealing with travellers itinerary. What are we meant to do...speed up above limit on one of Australia’s most dangerous single lane undivided highways. Now I need to go through the process of cancelling credit card payments. Nasty people. AVOID.
Stayed 1 night in Jun 2021

3/5 Okay

Travelled with partner
Liked: Staff & service
It has the most beautiful view. The property is a bit far from the city center and take about half hour to walk along the beach or catch taxi which costs $18 each way. Pete is a great guy, very friendly and helpful but the property needs some upgrade. One thing was that we were not expecting and not told when we booked that we have to share the property with another person. My heart sank when we were told that there’s someone else is living in the same house. The villa has 4 separate bedrooms and one kitchen and lounge area, we didn’t go out of our bedroom the first day because of knowing someone else was there too. Lucky it was only one night but I think that we should have been told. If we knew of a shared property we wouldn’t have booked. Someone owes us an apology, we love Expedia but was very disappointed that they let this happen. We would still recommend the property to friends if anyone want to go as a big group. The property is very basic but Pete had made it very pleasant. Thank you Pete for helping us hiring the car.
Stayed 6 nights in Jun 2021