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Reviews of Whitsunday Reflections Apartments

4.5 out of 5
Whitsunday Reflections Apartments
25 Horizons Way, Airlie Beach, QLD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 148 out of 198 reviews" "
Rating 8 - Good. 36 out of 198 reviews" "
Rating 6 - Okay. 9 out of 198 reviews" "
Rating 4 - Poor. 3 out of 198 reviews" "
Rating 2 - Terrible. 2 out of 198 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Russell

Liked: Cleanliness, room comfort
Gem of a Stay in Airlie Beach
Exceeded expectations in every way. Beautiful views and very comfortable bed. Bathroom was excellent, even the toilet paper was excellent! Loved my 4 nights in this place.
Stayed 4 nights in Dec 2023
Response from Robyn on 26 Jan 2024
Thank you for your great review, we are so pleased you had a terrific stay here at our resort. We look forward to seeing you another time. All the very best from the team at Whitsunday Reflections.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pauline was very welcoming. The unit was great, and we thoroughly enjoyed our stay.
Stayed 3 nights in Oct 2023
Response from Paulette on 22 Oct 2023
Hi Andrew thank you for your great review and look forward to seeing you next time.

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Exceptional views modern accommodation lovely surroundings can walk down the hill. Taxi back up 😊
Stayed 7 nights in Jul 2023

10/10 Excellent

Maciej

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place , helpful staff , great views
Stayed 3 nights in Jun 2023

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Customer service lacking
Property was okay. Spacious and comfortable. Cleanliness could be improved: there was a dead moth in our room and dusty surfaces. Also the pool was growing algae. There was no one when we checked in or out. And I found out my debit card was authorised before we arrived for their convenience as we weren’t there, I asked them to release this immediately and take another card but no one bothered to come back to me that first day. Also upon arrival I had to roam the property to find someone to help as they send me an email to tell me no one would be there, completely ignoring the fact that if you are from abroad you might not have internet, and hence didn’t read that email. The guy I found to assist wanted to charge me again for a deposit! At night there is a lot of noise from bands/singers and it kept us awake. It’s quite overpriced for what you get overall.
Stayed 3 nights in Feb 2023
Response from Robyn on 24 Feb 2023
Hi Kika, we had a conversation regarding this. It is clearly written on all of our booking channels that there is a 200 pre auth to be taken on arrival. As you were not here during office hours we had no option but to use the card we have on file. We text your phone number and emailed you to notify you that this was happening and what our lockbox code was. Usually you would be somewhere that has wifi to enable an email to come through. Had we of known that we were to use a different card that would have been no problem at all. We also emailed several days prior to let you know what our office hours were and what our check in procedure is should you not be here within those hours. As far as a moth and dust is concerned, all of our rooms are professionally cleaned and then checked prior to guests checking in. If there was a dead moth I apologise - however this has obviously happened after our room checks. This is a little out of our control. Music from town - most of our guests love the fact you can hear distant music from their balcony. Perhaps you would be better to stay somewhere away from a popular tourist town.

10/10 Excellent

Cayley

Stayed 5 nights in Nov 2022

2/10 Terrible

Karla

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Neville

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding coming back for sure 5 star rating
Stayed 7 nights in Aug 2022

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful view, quiet, well equipped and maintained
Stayed 4 nights in Jun 2022
Response from Robyn on 30 July 2022
Thank you Christine, we are happy you had a lovely stay.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious and clean apartment with great ocean view. Also well situated for walking to the town for shopping and restaurants. Bit of a steep climb back but keeps you fit.
Stayed 4 nights in Jun 2022
Response from Robyn on 20 June 2022
Hi Michael, thank you for your great review. We are so happy you had a great stay. See you next time. All the best from the team at Whitsunday Reflections

8/10 Good

Ronald

Stayed 3 nights in Apr 2022

10/10 Excellent

Damian

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The apartment we rented was perfect for two couples, which can be hard to find. The complex is up the hill from the main part of town has an amazing view with a great pool and spa area. The apartment itself has all the extra bits (kitchen utensils ails etc) that make a stay more convenient.
Stayed 4 nights in Apr 2022
Response from Robyn on 10 May 2022
Hi Damian, we are really pleased that you had such a great stay, we do our best. We look forward to seeing you next time. Yes our apartments are a great size for 2 couples. All the best from the team at Whitsunday Reflections

10/10 Excellent

Matt

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
I was impressed with a property I stayed at Reflections. View from the balcony is to die for! Apartment is clean with modern design furniture and fully equipped kitchen and laundry facilities. Staff was always helpful with all my requests. Close to shops. As it is located on a steep hill I recommend to take a cab back to the property if you have no car. Definitely coming back!
Stayed 4 nights in Feb 2021
Response from Whitsunday Reflections on 21 Feb 2021
Thank you so much for taking the time to review your stay with us at Whitsunday Reflections.

8/10 Good

Blake

Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The view from my unit is amazing, very relaxing place to stay at.
Stayed 6 nights in Dec 2020

8/10 Good

Olivia

Stayed 3 nights in Sep 2020
Response from Reflections Reception on 15 Oct 2020
Thank you for your review, your support is very much appreciated.

10/10 Excellent

Matt

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2020
Response from Reflections Reception on 15 Oct 2020
Thank you for your review, your support is very much appreciated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2020
Response from Reflections staff on 15 Sept 2020
Thank you we are glad you enjoyed your stay at Whitsunday Reflections and see you next time

10/10 Excellent

Monique, Brisbane, QLD

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at Whitsunday Reflections and were incredibly sad to leave. The place was clean, had everything we needed including a full kitchen and the views were to die for!! We did have a car with us thankfully as the hill up to the property is a killer walk, but thats how you get the incredible views! The room was beautiful and felt really private. We would absolutely recommend it to anyone and will definitely be back!
Stayed 7 nights in Aug 2020
Response from Adrienne at Reflections Reception on 1 Sept 2020
Thank you so much for your wonderful review. Your support is very much appreciated. Don't forget to like, share and invite your friends to our Facebook page.

10/10 Excellent

robert

Liked: Cleanliness, room comfort
Great place in Airlie
Amazing views and modern apartments.
Stayed 2 nights in Aug 2020
Response from Whitsunday Reflections on 12 Aug 2020
Thanks for your review and thank you for your support

10/10 Excellent

Stirdz, Ballina NSW

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Clean great views and great customer service and spotlessly clean. We only ever stay at reflections. Get the 2 bedroom with ocean views. Simply breathtaking.
Stayed 4 nights in Jul 2020
Response from Whitsunday Reflections on 4 Aug 2020
Thank you so much for your support and great feedback. We are extremely happy that you enjoyed your stay with us.

10/10 Excellent

Lina

Travelled with group
Liked: Cleanliness, room comfort
Amazing stay at Reflections
The stay at Reflections was recommended and they stay was amazing. Reception was friendly and the room we had was clean, spacious and with great views. We had one of the newly rooms where we had two bedrooms and 2 bathrooms. All air conditioned in every space. Kitchen was a good size, living area was good. Tv in each room. Balcony had a seating area as well as long beach chairs to lay in the sunshine. We also had a washer and dryer which I always need when I travel. We rented a car which made going around easier. Walking would be do-able but to get to reflections there is a steep road/hill that you would need to go through, would definitely recommend having a car when staying here. Close drive to shops and also to the wharf area where most tours are held. The beds are softer than a firm bed which I prefer but besides that i had a great time with Reflections. They also have tour bookings at the reception desk if you want to book.
Kitchen
Living area
Bedroom 2
Bedroom 1
Stayed 7 nights in Mar 2020
Response from Adrienne on 29 Mar 2020
Thank you so much for your review and for sharing the photos, So happy to know that you had a great time.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great unit with spectacular view from the huge balcony. Comfortable bed and equipped kitchen. Wonderful, friendly hosts with good ideas what to do in town and in the area. Be prepared to drive up or take a AUD7.00 cab from town since it is a long uphill climb to the place which is the price you pay for that view. Well worth the price.
Stayed 5 nights in Mar 2020
Response from Adrienne on 29 Mar 2020
Thank you so much for your review. So glad you enjoyed your stay.

10/10 Excellent

Mido

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and value. Amazing views. Condition of the property is super good and well maintained. The layout and space of the apartment was top notch. Thank you.
Stayed 4 nights in Jan 2020
Response from FD on 7 Jan 2020
Thank you, it is lovely to hear you had a enjoyable stay

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing as usual
Stunning view and an awesome stay and great service
Stayed 6 nights in Dec 2019
Response from FD on 7 Jan 2020
That is great, thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place and location, I would definitely recommend it but please note there is a steep road up to it which isn't too long but you could get a taxi from/to the town centre for around £3 if do don't want to walk!
Stayed 6 nights in Dec 2019
Response from FD on 7 Jan 2020
Got to love the hill to get the great views

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent apartments
Great views - on hill overlooking airlie beach really need a car to get up and down the hill as very steep but Well appointed spacious apartment - good pool and jacuzzi both with same excellent views
Stayed 2 nights in Nov 2019
Response from FD on 4 Dec 2019
Thank you

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious & comfortable
Amazing view over Airlie Beach & 1 bedroom apartment was very comfortable and roomy. It is a bit of a walk uphill from town but the views are worth it. Not such great views from the 2 bedroom apartments. Taxi from town was $9- $10. Apartment 17 was the one we stayed in and the only negative would be the lack of privacy at the window in dining room. Guests walking to other units could see straight in through the side feature glass. Could do with additional privacy tinting.
Stayed 3 nights in Nov 2019
Response from Robyn on 12 Nov 2023
Hi, there are blinds for you to pull down on those side windows. Most people like them up in the day and pull them down at night. All the very best from the team at Whitsunday Reflections

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from FD on 13 Nov 2019
Thank you

6/10 Okay

Ophir

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good apartments with poor management
The apartment is really beautiful, very big and has an amazing view. We felt like the place is really un-managed as we got a very bad customer service and their availability was very limited. We checked in at 6 pm on a mid-week and the reception was already close. Then it was hard to find our apartment and there were no answer to the phone. Also when we checked in, our flight was delayed and we asked for late checkout but they couldn't approve it, Also when we asked to leave our suitcases in the reception, they told us reception they're closing at 12 pm (super early as it was Friday) so we stayed with no solution and actually paid to a place in the main street to store our bag in the meantime. One last thing, the apartments are located on a the top of the hill and 20 min walk from the main road - it wasn't clear when we booked the place.
Stayed 2 nights in Oct 2019
Response from FD on 15 Oct 2019
Thank you for your review, it is lovely to hear that you enjoyed the unit. I am sorry you were not aware of our business hours closing at 5.00pm (as advised on the web page) on the day you arrived. A late check out & the offer to store bags in reception was offered to you, there was no fee for this. Reception was open until 5pm on Friday not 12 noon. Reflections is located 1.2km from Airlie Beach, for some people this would not be a 20 min walk.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful apartment for our 5 nights holiday at the Whitsundays. Our 1-bedroom apartment was spacious and clean, had everything we needed. The balcony was a bonus to enjoy our coffee or evening wine and watched the boats at the waterfront. The property area was quite quiet, except for the occasional loud and beautiful cockatoos that came to visit us at the balcony. It’s best if you’ve a car to drive up to the property. You can walk to the main town area in Airlie Beach, but it’ll be quite a hike. But the view is worth it. The front desk is very friendly. We left a few small things in the apartment after we checked out and they emailed us about it and are sending the items back to us. Awesome customer service!
Stayed 5 nights in Aug 2019
Response from FD on 28 Aug 2019
Thank you for taking the time to share your holiday experience. Travel safe

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible views, large, comfortable apartment
Absolutely loved our stay at Reflections. As others have said, the hill is an exhausting walk up but we managed it daily and the views from the apartment are so worth it. The apartment is so spacious, much larger than others we looked at. Would highly recommend and we can’t wait to return.
Stayed 5 nights in Aug 2019
Response from FD on 19 Aug 2019
Thank you for sharing your review. We look forward to welcoming you back

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were incredible from such a high point. Very spacious, huge balcony, great natural decor, felt natural and beachy. Walk down into town was 12 min but we never attepted to walk back up that steep high hill. Was one of the best places ive ever stayed in.
Stayed 3 nights in Aug 2019
Response from FD on 19 Aug 2019
That is great, thank you.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb view. Plenty of room. Amazing location. Biggest bathtub I've ever seen!
Stayed 2 nights in Aug 2019
Response from FD on 4 Aug 2019
Thank you, it is lovely to know you had a great stay

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, easy parking, nice pool. Stayed 5 nights and had everything we needed. Comfy bed too..
Stayed 5 nights in Jul 2019
Response from FD on 4 Aug 2019
Thank you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was amazing. The views were incredible and it was very clean and tidy
Stayed 3 nights in Jun 2019
Response from FD on 2 July 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from FD on 19 June 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from FD on 27 May 2019
Thank you

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return visitors
This was our second visit to Whitsunday Reflections as we are so impressed with this beautiful accommodation. It is everything we ask for - spacious, good quality, contains all the facilities we need and has the most amazing view! As it is situated on a hillside there is a steep walk to the main precinct but as walkers we did not mind this.
Stayed 5 nights in May 2019
Response from Buttons on 14 May 2019
Thank you so much, it was lovely to see you both again. See you next year

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from FD on 14 May 2019
Thank you Cathy

8/10 Good

Ishreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from FD on 2 May 2019
Thank you

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The photos hardly do it justice.
Incredible view and apartment. The photos hardly do it justice. Cockatoos sat on our balcony every day as we lay in the bath looking out over the ocean. A wonderful way to experience the Whitsundays. We noticed some people complained about the walk up the hill to the apartments but we think it is easily accomplished by anyone without injuries.
Stayed 7 nights in Mar 2019
Response from FD on 14 May 2019
Hi Caitlin, it is so wonderful to hear you enjoyed your stay. Good to like the hill for the great views.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just a wonderful and relaxing place to stay! Will be back!
Stayed 4 nights in Apr 2019
Response from FD on 10 Apr 2019
Thank you so much. See you again soon

10/10 Excellent

Traveller, Vancouver Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Whitsundays Reflections exceeding my expectations in every way. The property itself is situated overlooking the beautiful azure Coral Sea and has a sweeping view. I was upgraded to a lovely larger unit without asking which was appreciated. The soaker tub and en-suite area were wonderful. All amenities were excellent. Staff was very helpful with requests and provided excellent information about the area and day trips.
Stayed 7 nights in Mar 2019
Response from FD on 10 Apr 2019
Thank you for taking the time to share your experience. It is lovely to hear you enjoyed the stay at Reflections and the amazing views.

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view, clean and quite large. Good hike to town if you don't have car.
Stayed 5 nights in Mar 2019
Response from fd on 20 Mar 2019
Hello, Thank you for your review, It is lovely to hear how much you have enjoy the view

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two day getaway
Best views in Airlie Beach! Beautiful apartment, very clean and comfortable. There is a steep walk to and from town so bring comfortable shoes!
Stayed 2 nights in Mar 2019
Response from FD on 10 Mar 2019
Thank you for your review. It is lovely to hear how much you enjoyed your stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018
Response from FD on 12 Dec 2018
Thank you

10/10 Excellent

W&K, Townsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic view and wonderful breezes on the veranda. Great location to all services.
Stayed 2 nights in Nov 2018
Response from FD on 29 Nov 2018
Thank you for your review, I will share you feed back with all our staff