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Reviews of Mango House Resort

4 out of 5
Mango House Resort
Cnr Shute Harbour Rd & Erromango Drive, Jubilee Pocket, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 148 out of 292 reviews" "
Rating 8 - Good. 94 out of 292 reviews" "
Rating 6 - Okay. 34 out of 292 reviews" "
Rating 4 - Poor. 11 out of 292 reviews" "
Rating 2 - Terrible. 5 out of 292 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

megan

Liked: Cleanliness, property conditions & facilities
Nice and clean, hasslefree
Stayed 1 night in Feb 2024

10/10 Excellent

Basil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The best above all the other self-contained apartments that stayed in all my life in Australia and New Zealand. I will definitely stay there if I travel that way to the Whitsundays again in future.
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
Property Manager is friendly and helpful. We stayed only one night and all went very well for us. We will stay again here.
Stayed 1 night in Jan 2024

2/10 Terrible

Sue and Roy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Fasle advertising - there is None of the following - Netflix, Ovens, Stovetops, Baths, Dushwasher, Close to beach. Cultery all chipped and unit, bbq and proprty so dirty.
Stayed 1 night in Jan 2024
Response from pam on 3 Jan 2024
I would very much like to reply to this review. We have never at any stage in 25 years had ovens in our rooms and we do not advertise it on our web site. We do not have baths and we do not claim to be near the beach We have dishwashers in our one bedroom apartments but not in the studios which you booked. If you got this information from an Expedia web site it is they who need to rectify their advertising. The BBQ and grounds are cleaned and cleared every morning and if guests use the BBQ for breakfast or lunch then they should tidy up after themselves. If there was a problem with the cutlery or crockery then I would have been happy to replace it but this comment was the first I knew of it. We do not advertise netflix or smart TV's as these units are individually owned. The stovetops are only in the 1 bedroom apartments. I did offer to help by cooking this ladies rice but she also mentioned she was happy not to be staying in Airlie too long. I did try and sort out the problem for her with expedia as it was their advertising that is wrong.

10/10 Excellent

Basil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in a 2broom apartment with my family of four in December 2023. Very good apartments for families because it has everything that a family needs while in Whitsunday/Airlie Beach/Jubilee Pocket. Pam was very friendly providing customer service to us/her customers. Thank you Mango Tree Motel
Stayed 1 night in Dec 2023

6/10 Okay

Sam

Stayed 1 night in Nov 2023

8/10 Good

Amanda

Liked: Property conditions & facilities
Disliked: Cleanliness
Property would benefit from some deep cleaning.
Stayed 2 nights in Nov 2023

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely stay, could not fault the accommodation or device. However, it is on a main road and is very noisey if you are staying on the roadside of the accommodation.
Stayed 2 nights in Oct 2023

8/10 Good

avni

Travelled with family
Liked: Amenities
Pam was really helpful
Stayed 6 nights in Sep 2023

2/10 Terrible

Stacy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The units were spacious unlike the tiny room in the luxury hotel we were booked into in Airlie Beach. We absolutely enjoyed the lovely owner/manager, the beautiful gardens and the lovely large pool. Airlie beach was a short bus trip away and the buses came every 20 minutes or so. There was also a tavern across the road that could cook real blue steaks.
Stayed 1 night in Sep 2023

8/10 Good

Graham

Liked: Cleanliness, amenities
A bit untidy around the carports. But overall quite good. Found the toilet room to be very small
Stayed 1 night in Sep 2023
Response from pam on 11 Sept 2023
Sorry for all the leaves around the carport. We are in the tropics so our leaves drop in spring and there are a lot of trees around Mango House. If you would have let me know I could have swept them away again. Also it has been very windy.

10/10 Excellent

Lyndal

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, love the pool! Great location
Stayed 1 night in Sep 2023
Response from pam on 8 Sept 2023
Thank you Lyndal So glad you enjoyed your visit.

4/10 Poor

Andrew

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The Mamager was rude and unhelpful, the beds we’re on hard wood and very uncomfortable. When asking if she could move us to another room she was very rude and not happy to assist. Would never stay there again
Stayed 2 nights in Sep 2023
Response from pam on 11 Sept 2023
I don't remember you asking about the beds. Sorry if I appeared rude, it was not my intention. As the MANAGER I should have been more understanding. All our beds are on timber bases but we have recently had new mattresses placed in all the rooms. Yours is the first complaint. Sorry about your unhappy experience.

6/10 Okay

Andrew

Stayed 3 nights in Aug 2023
Response from pam on 4 Sept 2023
HI Andrew, I am sorry but I so not recall you. Not sure when you stayed but I apologise.

10/10 Excellent

Andrea

Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean, updated property.
Stayed 1 night in Aug 2023
Response from pam on 8 Aug 2023
Thank you for taking the time to review your stay.Look forward to hopefully seeing you again.

10/10 Excellent

Peter

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Jul 2023
Response from pam on 8 Aug 2023
Thanks for reviewing Mango House Peter.

2/10 Terrible

Justyna

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from pam on 28 July 2023
Hi Justyna, I remember when you came in you weren't very happy. You booked a studio room but wanted a one bedroom unit with a view. Our web site explains we are not near the ocean for a view. With your unhappy disposition I was reluctant to upgrade you.

6/10 Okay

Vicki

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Lipstick on the glassware Shower recess needed a good scrub Washing machine smelt mouldy
Stayed 1 night in Jul 2023
Response from manager on 9 July 2023
Hi Vicki from Wotif. I wish you had come and shown me at the time and I could have arranged another room. Sometimes our cleaners may miss something but generally pretty good. If it happens again anywhere show the hosts.

10/10 Excellent

Shane

Liked: Cleanliness, room comfort
Mango house
Thanks for the free upgrade Very comfortable, roomy apartment with washing machine and dryer, disqasher in kitchen, very quiet and loved tje pool area, all staff extremely helpful. If we are ever this way again we will definitely be staying at mango house.
Stayed 6 nights in Jun 2023
Response from pam on 6 July 2023
Hi Shane, thanks for taking the time to write a review. Glad you enjoyed your stay and hopefully see you again.Cheers Pam

6/10 Okay

Cara

Travelled with partner
Disliked: Cleanliness
There was hair in the shower and some form of mark that hadn’t been scrubbed off.
Stayed 1 night in Apr 2023
Response from pam on 2 May 2023
Hi Cara, Sorry about that hair. We would have like you to have told us at the time and we would have a cleaner attend or given you another room.

6/10 Okay

liz

Stayed 2 nights in Apr 2023

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Jan 2023

6/10 Okay

Edralyn

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
The receptionist was very friendly and bubbly and very easy to talk too and helpful. The Cleanliness was okey. Unfortunately there was some amenities that was missed cleaning. Microwave was dirty, the toilet wasn't swept properly. The dryer filter was full of dust. The rest of the place was really nice and kept clean.
Response from pam on 9 Jan 2023
Hi Edralyn, Firstly it was lovely to meet you and your friends. What a lovely group of people. I am so sorry for the problems. Although it is no excuse we have trouble finding cleaners to work. There is a problem for people trying to find somewhere to live and so we battle to get people to come here to work. I sincerely apologise and I will make a point talk to the cleaners. Cleaning and linen are the most important part of our business and I hope you will forgive me as I am in charge and it is my responsibility. hope you all had a good time in Airlie Beach and I promise to work on those areas. Pam

10/10 Excellent

Olivia

Liked: Cleanliness, room comfort
Great stay
Compact but lovely apartment which was great for our stay. Bus stop just outside the hotel goes straight into Airlie beach. Lovely pool area. The hotel manager was very friendly and helpful - would recommend.
Stayed 3 nights in Oct 2022
Response from pam on 16 Jan 2023
Hi Olivia and thank you for taking the time to write a review. I am so glad you enjoyed your stay and hope the rest of your holiday was great also. Happy New YearPam

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent accommodations
Stayed 2 nights in Nov 2022
Response from Pam on 14 Nov 2022
Thank you David I'm so glad you had a great stay with us and you enjoyed the rest of your time in the Whitsundays

10/10 Excellent

Fiona

Travelled with family
The pool is great to lounge around, The local wild life was very noisy in the mornings omg i wanted to shoot them LOL
Stayed 9 nights in Oct 2022
Response from Pam on 14 Nov 2022
Hi Fiona Thank you for your review. There are times I want to shoot the wildlife too (especially after a long night)Hope you have great memories of your stay.

8/10 Good

JANE

Business traveller
Liked: Cleanliness, room comfort
One of the friendliest stays.
This was one of the friendliest stays I have had in a long time, Service was over and above. I do get to stay at a lot of property's due to my work. The renovations where starting as I was leaving so they condition is going to be different to what I got to stay in. It was a nice walk into the main street the good thing is it was very quite. my unit was right near the pool so great outlook when sitting in your own outdoor area. The help and service was amazing. I would stay here again for sure. Thank you :-)
Stayed 2 nights in Oct 2022
Response from pam on 14 Nov 2022
Hi Jane, Thank you for your kind words. We try very hard to make sure everyone enjoys their time with us. We are hopeful that next time we might get a 10.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Sep 2022

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Property manager provided assistance that was above and beyond my expectations. Thanks again!
Stayed 5 nights in Sep 2022

8/10 Good

Leonard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

Ian

Travelled with family and small children
Location was good, only few minutes from Airlie Beach, bus stop outside, pub opposite with good food. Reception staff called us as we were delayed arriving and very friendly. Our room was on the main road side and was very noisy from traffic. Beds comfy and clean but kitchenette cupboards and drawers smelled really musty.
Stayed 2 nights in Aug 2022

10/10 Excellent

Fran

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very professional and so helpful. The hotel is close to everything and the room is well appointed. I would definitely stay there again.
Stayed 1 night in Aug 2022

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, spacious, everything we needed for the week was there. Close to centre of Airlie Breach. We thought for a one bedroom unit it was quite good value for money, much better than a cramped motel room which would have cost us almost as much. We hope to be back.
Stayed 7 nights in Aug 2022

10/10 Excellent

Sarah

Liked: Cleanliness
Stayed 2 nights in Aug 2022

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to bus and friendly grocer. Friendly staff. POOL needs heating though in winter. Nice stay,pleasant enough probably wouldnt return based on location to town.
Stayed 5 nights in Jul 2022

10/10 Excellent

Mr Louis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reception staff very welcoming. Lovely one bedroom apartment tastefully decorated. Nice kitchen with full size fridge. Washing machine and dryer are also provided. Loved my stay there.
Stayed 4 nights in Jul 2022

6/10 Okay

Verified traveller

Airlie Stay
Apartment was spacious & had everything you need but needs updating. Pool & spa are not heated so not warm if the weather is a bit colder. Garden area is nice, very tropical. Staff very friendly & welcoming. Decent walk into Airlie. Didn’t worry us as we had a car but if you didn’t you would need to be prepared to walk or catch the bus. Having said that the bus would be easy as the stop is right near the place. The hotel across the road offers meals & seemed popular.
Stayed 5 nights in Jun 2022

4/10 Poor

Verified traveller

Disappointed
The room was small and overcrowded with furniture etc. Noisy street
Stayed 3 nights in Jun 2022
Response from manager on 13 June 2022
Firstly I don't like replying to guests who wish to sign their review "anonymous. Secondly I gather the guest who booked through a third booking agent, didn't read the description as our studios are mostly on the street side. Hopefully next time if you are not happy you may wish to upgrade or ask the receptionist if there are other alternatives. Please sign your reviews/

6/10 Okay

Susan

Travelled with partner
Room was a little old and tired but adequate for one night's stay.
Stayed 1 night in May 2022
Response from pam on 23 May 2022
Hi Susan, thank you for your feed back. As you can imagine business was very slow during covid but the units are now starting to update. We have recently put in new matresses and now the sofas are being re-covered and the units painted.

10/10 Excellent

Liz

Liked: Amenities, property conditions & facilities
It was great location enjoyed our time . Close enough to everything and just out of town to enjoy peace and tranquillity
Stayed 4 nights in Apr 2022
Response from pam on 24 May 2022
Thank you Liz for taking the time to review. I'm glad you had a nice stay. Yes being out of the town centre does make us a little oasis

6/10 Okay

Alan

Travelled with partner
My husband hit his head putting the rubbish in the bins - they need to put a warning sign there. Stay for 5 days and she was reluctant to give us fresh towels.
Stayed 4 nights in Apr 2022
Response from pam on 24 May 2022
Hi. I remember I upgraded you from a studio to a 1 bedroom apartment so you didn't have to use the stairs. Clean towels are provided after 3 days and a full service on the 7th day. You asked for fresh towels after 1 night. All the rooms have washing machines and dryers. I asked if your husband need any help with his head. I'm sorry this happened.

10/10 Excellent

Kaitlyn

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely stay. Would definitely come back again.
Stayed 1 night in Mar 2022

10/10 Excellent

Jenny

Stayed 1 night in Mar 2022

8/10 Good

Mona

Travelled with family and small children
Liked: Property conditions & facilities
Pam was fabulous she made us feel like we were part of the family you doing a fantastic job highly recommend this place the swimming pool is amazing people are very friendly walking distance to the bus stop shopping across the road nothing is too far will definitely be back.
Stayed 7 nights in Jan 2022
Response from Kellie on 19 Jan 2022
Thanks so much for your feedback. We appreciate that you enjoyed your stay and we look forward to welcoming you back again soon. Warm Whitsunday Regards!

10/10 Excellent

cora

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The parrots coming to visit evey morning Was a nice clean place Great location too
Stayed 4 nights in Jan 2022
Response from kellie on 19 Jan 2022
Thanks Cora...The birds are definitely a part of the Mango House experience. Its nice and peaceful here. We hope to see you again one day.

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Kids loved the pool and we like that it’s out of town get a good sleep
Stayed 2 nights in Jan 2022
Response from pam on 11 Jan 2022
Hi Chris, thanks for taking the time to write about your stay with us. So glad you had a good time and hopefully we'll see you again. Pam

8/10 Good

Rajan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pleasant helpful check in. Clean rooms with great amenities. Great value for money
Stayed 1 night in Dec 2021
Response from pam on 27 Dec 2021
Thank you for your review Rajan. Glad you enjoyed your stay with us. Best wishes for the New Year and hopefully we will see you here again one day.

8/10 Good

Daniel

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, lovely pool, very limited parking so expect to require parking on the street. Discount at nearby tavern was very nice. Friendly staff.
Stayed 1 night in Nov 2021
Response from Kellie on 23 Nov 2021
Thanks Daniel..we appreciate your feedback. Yes we were totally booked out when you stayed and parking is first in first served basis. Glad you enjoyed your meals at the tavern. Hope to see you again next time!