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Reviews of Cosmo on Bank

2.5 out of 5
Cosmo on Bank
25 Bank Street, Adelaide, SA

Reviews

5.0
Rating 10 - Excellent. 19 out of 257 reviews" "
Rating 8 - Good. 54 out of 257 reviews" "
Rating 6 - Okay. 47 out of 257 reviews" "
Rating 4 - Poor. 52 out of 257 reviews" "
Rating 2 - Terrible. 85 out of 257 reviews" "

5.2/10

Cleanliness

7.0/10

Staff & service

4.8/10

Amenities

4.4/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Dimuthu

Stayed 3 nights in Jan 2024

4/10 Poor

Annilise, Huntington Beach

Stayed 3 nights in Jan 2024

6/10 Okay

ebony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
If you want to save money this place is ok, but make sure you bring ear plugs as it's very noisy. It's clean and comfortable and located close to everything. If you can afford more money I'd stay somewhere else but but if trying to save it's ok, still over priced for what it is though. Staff were polite and professional.
Stayed 3 nights in Dec 2023

8/10 Good

Anthony

Business traveller
Liked: Cleanliness
Very good value accomodation only 250 m from Adelaide Convention Centre. Room was spacious and clean, everything worked, suited me fine. Front entrance and reception area let the impression down.
Stayed 2 nights in Nov 2023

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Even just as a "place to sleep", it didn't fulfil requirements - a lack of double glazing and way too close to nightlife district meant no sleep on a couple of nights.
Stayed 6 nights in Oct 2023

2/10 Terrible

Carol

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good for our needs. Property very run down and in need of repairs, compared to photos on booking site. Wasn’t cleaned very well. Weekend staff very incompetent, was pleasant enough but slow and made mistakes.
Stayed 2 nights in Oct 2023

2/10 Terrible

Megan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

John

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Poor quality office conversion into hotel space. Noisy Nightclub area of City, not suitable for family accommodation.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Accommodation dated, room smelt like urine. No microwave/cutlery or utensils. Paint peeling in bathroom and bathroom door had patches all over it.
Stayed 1 night in Sep 2023

4/10 Poor

Anton

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Location and noise was the worst.. Right above the alley where people are yelling and screaming overnight on multiple occasions, no soundproofing on the windows and daytime the room is overheated by direct sunlight with minimal blind/curtains avail.. Staff were excellent, friendly and helpful..
Stayed 2 nights in Sep 2023

4/10 Poor

Ryan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lights wouldn’t work in room apart from two bedside lamps. Mentioned this to reception (Steve) and was told someone would be up shortly to have a look. I stayed 2 nights and no one came!! Left the hotel to grab myself something to eat and was asked by two random people to go and see their mate on level 4 for them and grab them some stuff as the reception would not let them inside! If you have a family or kids of any age I very much discourage using this place for accommodation. People running through the hallways at all hours of the night/morning, mould and squashed flies on the bathroom walls. Yep I won’t be going back ever!!!!
Stayed 2 nights in Sep 2023

2/10 Terrible

Cameron

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The broken window of the vacant reception and the reek of vomit in the lift should be a warning to back away. Ceiling tiles broken, flickering fluro tubes, a smashed ironing board, leaking toilet that refilled every 20min, paper thin curtains that cover some of these window and peeling paint on the rest, patrons off their heads on drugs raiding the vending machine downstairs - the list goes on. And just so noisy from inside and out. The cleaners had made an effort to do the traditional fold the triangle on the toilet paper for the five squares left on the roll... But on the plus side the linen was clean and the bed was comfortable enough.
Stayed 2 nights in Sep 2023

2/10 Terrible

Renee

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked in to check in front reception windows broken, staff looked terrible. Property was disgusting. Went to my room and there was no way i was sleeping in that bed. I ended up walking with my bags and booking into another hotel. That place is an absolute dive do not stay
Stayed 1 night in Aug 2023

8/10 Good

Gikenyi Nchafatso

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location close to the Railway Station and Adelaide Convention Centre
Stayed 3 nights in Aug 2023

6/10 Okay

Anthea

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very basic hotel with a convenient location.
I visited Adelaide for an exhibition at the AGSA and booked this hotel as it was close & affordable. I can understand why some people might have given it 2 stars. It's definitelly in need of some TLC and there are pretty much no facilities. Not even a toilet in reception, so you need to go before you check out. I was on the 4th floor and didn't have any of the noise issues others have mentioned. It was a Wednesday night however, and the streets were pretty quiet. It might be worse on a weekend. The staff were friendly enought. The location is definitely the best thing about this hotel. It served it's purpose for my needs on this visit.
Stayed 1 night in Aug 2023

2/10 Terrible

Jarred

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not recommend this property to anyone
Stayed 1 night in Aug 2023

2/10 Terrible

Becky

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Noise from outside was terrible. Lights didnt work in bedroom and no blinds in sitting area. Sheets were clean and shower wasnt too bad.
Stayed 1 night in Jul 2023

2/10 Terrible

MARTIN

Liked: Cleanliness
Disliked: Property conditions & facilities
Key Fob scan did not work for after hours entry. TV did not work, probably remote batteries flat. Hot water ran out.
Stayed 1 night in Jun 2023

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice stay for 2 nights
Stayed 2 nights in Jun 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stay was ok, disappointing on cleanliness of the room along with no room cleaning for the entire stay.
Stayed 3 nights in Jun 2023

4/10 Poor

Caitlin

Stayed 1 night in May 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service
Location was good
Stayed 1 night in May 2023

2/10 Terrible

Heath, Niddrie

Disliked: Cleanliness, property conditions & facilities
I didn't really enjoy my stay here due to the all-night noise coming from the street below. I was on the fourth floor but could hear people on the street below screaming all through the night. It made it difficult to sleep and relax. Also the facilities in the room were very outdated and in need of repair - power sockets hanging out of walls and stickey tape covering cracks in the windows for example. Probably the worst hotel I've ever stayed in. The staff were nice to deal with but the hotel itself was very poor.
Stayed 3 nights in May 2023

2/10 Terrible

Caleb

Business traveller
Disliked: Cleanliness, property conditions & facilities
The location of this property being in the CBD is the only benefit. It is very old, very very very run down, and a lot of drunk people congregate immediately outside the door. They’re abusive and hostile towards people coming in and out. The place is very very dirty, the lighting doesn’t work properly, hot water in the shower lasts only a few minutes, the windows aren’t properly sealed so it is very very very noisy inside. Arrived late and was left in the street (along with 5 or 6 others) for around fifteen minutes trying to contact staff to let us in. There are a lot of reasons why I will never stay here again.
Stayed 2 nights in May 2023

4/10 Poor

Sidnee

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
Booked two twin rooms for a small group, One room had a a/c that kept making this loud clicking noise on or off and the second rooms toilet didn't flush properly and the fan in the bathroom didn't work at all. The roof was starting to sag in the rooms and some windows had taped up cracks. Due to location you'd expect some sound from the streets at night but even then you'd expect some quietness due to the walls and being multiple floors up (I've stayed at other places around this area with no issues) but the walls were too thin to drown out any noise making sleep extremely hard. The price paid for these rooms were not at all worth it, they were probably worth half the price at most.
Stayed 1 night in Apr 2023

2/10 Terrible

Anissa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pictures did not match the real horror of the property.
Stayed 2 nights in Apr 2023

6/10 Okay

Peter

Stayed 3 nights in Apr 2023

2/10 Terrible

Calvin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not made up even when we checked in at 3.30pm There was no cold water for the hand basin...none!! Bathromm floor was dirty. Most surfaces were dusty. The window blinds that were down could not be raised, those that were up could not be lowered. A rat hole.........
Stayed 1 night in Apr 2023

6/10 Okay

Michaela

Travelled with partner
Liked: Cleanliness
The picture is certainly not what it seems, the rooms are very outdated but clean and the beds are comfortable. It is in the center of town but not much can be seen through the very dirty windows. the air-conditioner worked fine but I like to open a window once in a while. there was nowhere to hang any of my cloths ( no hooks on the wall, no wardrobe or even a coat hanger), no lounge (like the pic) but a desk and one chair. biggest problem is the night club underneath after 4 hours of the same beat coming through the floor it got a bit excausting
Stayed 4 nights in Mar 2023

6/10 Okay

Nonceba

Disliked: Cleanliness, property conditions & facilities
I get budget accommodation but really this place needs a deep clean and a little extra love! I was on 6th floor but was still so noisy i had to check the windows twice because i thought one might have been open - none were. Very dusty on lamp stand and hairdryer but other surfaces wiped down so cleaner just needs to take more care and do their job properly. Issue with Expedia price not showing up when i checked in so was overcharged for room but thankfully they refunded most of the difference when i went back and asked for it. Bathroom just needs a clear mirror - not a tinted one!
Stayed 1 night in Mar 2023

6/10 Okay

Charles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not a place I'd take.my family. Location was great near the casino & Hindley st entertainment. I paid about $130 which is ok for the loaction. No wardrobe and no cupboard for coffee kettle. Saying it needs a refurbish would be 30 years late. Homeless people downstairs. Good place to stay for $130 for a single guy. Room worse than on website. Staff good. Id stay there again for $130 to save money.
Stayed 1 night in Mar 2023

6/10 Okay

JUSTIN

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the bed was nice and comfortable even if it was two singles pushed together. other than that the walls had holes in them, pain was peeling, overall cleanliness was not there for the price it costs a night they could afford to repair the building
Stayed 2 nights in Mar 2023

8/10 Good

Bonnie

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Make no mistake, this hotel is tired. Nevertheless, the staff are very helpful and the location is the best! We were in Adelaide for the festival and loved that we could walk straight out to get a tram or a scooter and be at Womad in less than 10 mins. It can be quite noisy at night as much of the nightlife is just nearby in Hindley St and the bathroom was a nostalgic throwback to my 1980s share house (complete with flamingo shower curtain). Don't stay expecting modern facilities with generic artwork, but if you are happy with the best location in town at a cheap and cheerful rate, go for it!
Stayed 4 nights in Mar 2023

2/10 Terrible

Emily

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

DAVID

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty Bathroom
The bathroom was fithy, the floor had grease foot prints all over it. The air conditioner fan speed didn’t work - it was on or it was on full speed. I was there on a work trip and there was no desk in the room. The walls were dirty and marked. I advised the receptionist about the bathroom and the desk and was told the Delux room has a desk and that she would notify her boss about the bathroom - no offer to clean it. For $160 a night the photos posted are very understated- definitely do not stay here.
Stayed 1 night in Feb 2023

4/10 Poor

Greg J

Travelled with group
No sleep!
Pros: roomy, close to central town. Good beds, linen, towels. Sink, kettle with tea and coffee and cups, small fridge Cons: inefficient air con, bedrooms did not cool off much. Very noisy with ANY street noise which was often. Interfered with sleeping. No utensils, plates, knives, forks.. Expensive for what you got, nearly $2000 for 6 nights
Stayed 6 nights in Jan 2023
Response from Abbey on 21 Feb 2023
Hello Greg J, We are happy to hear you enjoyed the coffee and tea and had no issues with the beds. Sadly the street noise isn't something we can control but being on a higher level can defiantly help this issue. We are also looking at upgrading the aircons so hopefully your next stay will be much cooler. We as of a week or 2 ago do have recyclable utensils at reception (forks and spoons) but I will defiantly mention recyclable plates and knifes too :)

2/10 Terrible

Stuart

Stayed 1 night in Jan 2023

2/10 Terrible

Tammy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful! The room was dirty. It did NOT look like the photos online. The price did not match the quality of the room. The service was terrible. We did not feel safe going in to the property.
Response from Abbey on 21 Feb 2023
Hello Tammy, We apologise for your unhappy experience we are looking into upgrading the rooms so the quality should be much better next time. We are so sorry to hear about your concern for safety we hope next time we can make you feel more comfortable and safe. :)

2/10 Terrible

Adam

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No air conditioning, terrible condition of the rooms, staff was nice though
Response from Abbey on 21 Feb 2023
Hello Adam, We apologise for the air conditioning they are quite old and in definite need of upgrading which is something we are looking into. We hope next time we can make your stay more enjoyable :)

10/10 Excellent

COLIN

Stayed 1 night in Dec 2022
Response from Abbey on 21 Feb 2023
Hello Colin, We are happy to hear you enjoyed your experience. We hope to see you next time :)

4/10 Poor

Mohammed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In the city but parking and staff are not helpful
Response from Abbey on 21 Feb 2023
Hello Mohammed, We apologise for our staff not being very helpful. Our parking tickets (with Wilsons parking on Hindley) are 25 per 24hs you can purchase these from reception. You are also able to come and go as you please in Wilsons parking. :)

2/10 Terrible

Brielle

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting, drug riddled. Requesting a refund and the company is just being so painful! Pur room literally had a drug baggie in it! All photos as proof have been taken.
Response from Abbey on 21 Feb 2023
Hello Breille, We apologise for your issues with getting a refund. If you send us an email I will talk to my manager and see if we can get that moved along for you. We also apologise for the poorness of the rooms. We will make sure housekeeping is taking extra care in their rooms and are making them as clean as possible. We are also looking at upgrading our rooms so hopefully next time your stay is more enjoyable :)

2/10 Terrible

Kane

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Do not stay here if you expect to sleep well. Dirty windows face directly onto the busiest street in town with absolutely zero sound reduction. Horrible dated rooms, blinds tattered/broken/falling apart. Great location with nice staff, but as a hotel this is two huge thumbs down and you can do much better for a similar price nearby.
Response from Abbey on 21 Feb 2023
Hello Kane, We are looking at upgrading the rooms so hopefully next time your stay will be most enjoyable. Being on a higher level can defiantly help with the outside street sound. Sadly it isn't something we can change but we will try to help in anyway we can :)

6/10 Okay

Ryan

Travelled with family
Liked: Staff & service
Great location. Unfortunately you can hear a lot of street noise and we stayed a Saturday night, so the noise was continuous through til sunrise. One of the lifts had broken down also.
Stayed 1 night in Dec 2022
Response from Abbey on 21 Feb 2023
Hello Ryan, Unfortunately street noise isn't something we can change but being on a higher level can definitely help with this issue. Our lifts are both up and running now. :)

4/10 Poor

James

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2022

2/10 Terrible

Robyn

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
tThe ot water did not run long enough for 1 of to have a shower nether lone wait for a 1/2 hour for it to heat back up again, the bathroom smelt mouldy
Stayed 2 nights in Dec 2022
Response from Abbey on 21 Feb 2023
Hello Robyn, We apologise for the mouldy smell in the bathroom. We will make sure to have a look into that and check for any mold. Maintenance has since fixed the hot water issue so hopefully during your next stay you can have a warmer and more relaxing shower :)

6/10 Okay

Scott

Liked: Cleanliness, staff & service

4/10 Poor

Liv

Liked: Staff & service
Disliked: Property conditions & facilities
The place is run down and old. I think the place could do with a new layer of paint. But overall cleanliness was okay. The location is very good, it's in the middle of the centre. Noice outside was not too bad. Staff were nice and helpful. If you expect a super nice place, you will be disappointed, but it does its job.
Response from Abbey on 21 Feb 2023
Hello Liv, We apologise for the cleanliness not being more than satisfactory. We are upgrading our rooms so hopefully next time your stay will be more enjoyable. :)

8/10 Good

Meredith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient clean in a great location staff were brilliant the room was clean and tidy I would stay there again
Response from Abbey on 21 Feb 2023
Hello Meredith, We are delighted you enjoyed your stay, we hope to see you again soon :)

8/10 Good

Andrew

Business traveller
Liked: Property conditions & facilities, room comfort
Value / Location
All good, great location for the Adelaide Oval and the priue was great.
Stayed 1 night in Nov 2022
Response from Abbey on 21 Feb 2023
Hello Andrew, We are very happy to hear you enjoyed your stay. We hope to hear from you again soon :)