Beach/ocean view
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Reviews of Oaks Glenelg Plaza Pier Suites

4.5 out of 5
Oaks Glenelg Plaza Pier Suites
16 Holdfast Promenade Glenelg, Glenelg, SA

Reviews

8.6

Excellent

Rating 10 - Excellent. 507 out of 1001 reviews" "
Rating 8 - Good. 323 out of 1001 reviews" "
Rating 6 - Okay. 105 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Siddhartha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, with great location - absolutely beachfront. We stayed in a premier ocean room which have lovely ocean views. Location is also quite close to the main dining strip at Glenelg. Room was functional if not necessarily the most spacious. Convenient parking and front staff was quite helpful and there are beach toys that you can borrow from the front desk as well. Overall good choice for a stay at Glenelg
Response from Hotel Manager on 8 Apr 2024
Dear Siddhartha,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

10/10 Excellent

PETER

Stayed 2 nights in Apr 2024
Response from Front Desk on 8 Apr 2024
Thank you Peter for taking the time to review your recent stay

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at the Oaks for 2 weeks. Had a one bedroom apartment overlooking the park that was perfect for 1-2 people. It had a good sized fridge, clothes washer, microwave, dishwasher and oven/stove. I might have cooked more, but too many good food options nearby. Perfect location.
Stayed 15 nights in Mar 2024
Response from Oaks Glenelg Plaza Pier Suites on 7 Apr 2024
Dear JenniferThank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

10/10 Excellent

Kenneth, Parkville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, walking distance to beach, cafes, restaurants, bars and shops. Good size room, clean though a bit dated. Comfortable bed
Stayed 3 nights in Mar 2024
Response from GSA on 25 Mar 2024
Dear Kenneth, Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. We look forward to welcoming you again in the near future.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Fabulous location but the rooms are getting quite dated and need renovation
Stayed 10 nights in Mar 2024
Response from GSA on 25 Mar 2024
Dear John, Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. We look forward to welcoming you again in the near future.

10/10 Excellent

Roy, Craigmore

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
As an older couple we had a very safe,quiet ,relaxing couple of days. Suite was excellent, everything you needed was there or easily available from the reception where the staff were very polite and obliging. The menus in both the restaurant and sports bar could have been more varied, very little to tempt us .The position of hotel was excellent and so easy to get around. Beautiful beach right outside the hotel door. Most enjoyable stay ( we wish we had stayed longer). Highly Recommended.
Stayed 2 nights in Mar 2024
Response from GSA on 24 Mar 2024
Dear Roy, Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. We look forward to welcoming you again in the near future.

4/10 Poor

Francois Igor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place needs an uplift. Pretty dirty and would not recommend
Stayed 4 nights in Mar 2024
Response from Front Desk on 18 Mar 2024
Thank you Francois for taking the time to review your recent stay with us at the Oaks Glenelg Plaza Pier Suites. We are very sorry to hear that you have left the hotel disappointed with your stay. Please accept our sincere apologies for not living up to our usual high standards. We sincerely hope that this does not deter you to stay with us in the future, as we would love an opportunity to welcome you back for your next stay in Glenelg with us.

6/10 Okay

Luke

Travelled with family
The apartments could use some modernisation as they are looking tired. Bath had mould around the edges and had no plug so couldn’t actually use the bath. Sofa had stains and there was limited utensils in the kitchen.
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on 14 Mar 2024
Dear Luke,Thank you for taking the time to provide your feedback on your recent stay at the Oaks Glenelg Plaza Pier Suites.We are sorry to hear that your stay did not meet our usual high standards. Your concerns have been raised with our housekeeping department, so that these issues can be addressed accordingly.We sincerely hope that we get an opportunity to welcome you back for a future stay in Glenelg.

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
As selected above
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Terence,Thank you for taking time to review your recent stay with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management Team.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Front Office Supervisor on 9 Mar 2024
Dear Heidi,Thank you for your feedback. We are glad to hear that you have enjoyed your stay with us and are looking forward to seeing you again in the near future.

8/10 Good

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly. Room was a great size. Loved the location. Few minor issues, Broken outdoor chair on the balcony that pinched the back of my leg when I sat on it. Bed side table near window wasn’t clean, still had sticky drink marks on it. Couldn’t get wifi to work in our room. Tried contacting reception via phone in the room but gave up after 2 hours of it being constantly engaged. No dish cloth provided, only a small green scourer. Couldn’t even use a flannel because we didn’t have one of those either. No where to keep our valuables when we went out as the safe provided had an out of order sign on it. Minor issues but when you’re paying $358 a night it’s not really acceptable.
Stayed 1 night in Mar 2024
Response from GSA on 4 Mar 2024
Dear Tracey, Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.

6/10 Okay

Marie

Stayed 2 nights in Feb 2024
Response from GSA on 28 Feb 2024
Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. Your feedback has been shared with our team to continue to inspire and motivate them to deliver exceptional guest service. We look forward to welcoming you again in the near future.

10/10 Excellent

Katrina

Stayed 1 night in Feb 2024
Response from Front Desk on 21 Mar 2024
Thank you Katrina for taking the time to review your recent stay. We look forward to welcoming you again in the future

2/10 Terrible

Shane

Stayed 5 nights in Feb 2024
Response from Front Desk on 21 Mar 2024
Thank you Shane for your feedback

6/10 Okay

Nick

Travelled with family, Travelled with partner
For a self contained apartment it was very poorly provisioned - not enough plates, no coffee machine or plunger, no small vegetable knives, nothing like a salad bowl or platter to present food on at the table, very few prep equipment- no bowls, grater or colander, no paper towels to wipe up spills etc. There was so little equipment we didn’t bother with the dishwasher as we would have needed to run it after every meal in order to have plates available.
Stayed 9 nights in Feb 2024
Response from GSA on 17 Feb 2024
hank you for taking the time to review your recent stay with us at the Oaks Glenelg Plaza Pier Suites. We are very sorry to hear that you have left the hotel disappointed with your stay. Please accept our sincere apologies for not living up to our usual high standards. We sincerely hope that this does not deter you to stay with us in the future, as we would love an opportunity to welcome you back for your next stay in Glenelg with us.

8/10 Good

Montrell, Las Vegas

Stayed 11 nights in Feb 2024
Response from Front Desk on 21 Mar 2024
Thank you Montrell for taking the time to review your recent stay

10/10 Excellent

Kenneth, Parkville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel walking distance to beach, cafes, restaurants, bars and shops. Big room, quiet, comfortable bed. Good pool
Stayed 3 nights in Feb 2024
Response from GSA on 17 Feb 2024
Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. Your feedback has been shared with our team to continue to inspire and motivate them to deliver exceptional guest service. We look forward to welcoming you again in the near future

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Wonderful beach view. Spotless room. Comfortable beds. All the comforts of home. Great dining options. Everything we needed.
Stayed 2 nights in Feb 2024
Response from Som on 4 Feb 2024
Thank you for your feedback.

6/10 Okay

Jamie-Lee

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Jan 2024
Response from GSA on 3 Feb 2024
Thank you Jamie for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay . Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All aspects of my stay were excellent.
Stayed 1 night in Jan 2024
Response from GSA on 29 Jan 2024
Thank you Micheal for your valuable feedback.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office Supervisor on 25 Jan 2024
Dear David,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Rosanna

Stayed 1 night in Jan 2024
Response from Front Office Supervisor on 25 Jan 2024
Dear Rosanna,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay overlooking the beach. Apartment was great. Really nice place to be. Not so sure about having to pay $22 a day parking. Given room tarrifs parking should be complimentary. Other than that, a top place
Stayed 5 nights in Jan 2024
Response from OAKS on 17 Jan 2024
Dear Michael, Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. Your feedback has been shared with our team to continue to inspire and motivate them to deliver exceptional guest service. We look forward to welcoming you again in the near future.

4/10 Poor

Thomas

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
the hotel room could do with a little attention
The room was a bit old and tired, with broken buttons on the toilet and unfinished patching on the walls in the bedroom. The bedroom clock was broken and did not display the correct time. Although the view was good, the condition of the rooms in terms of their maintenance was less than I would have expected for a hotel room of that class and price.
Stayed 2 nights in Jan 2024
Response from Oaks on 17 Jan 2024
Dear Thomas, Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

10/10 Excellent

Dimitri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from GSA on 17 Jan 2024
Dear Dimitri, Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. Your feedback has been shared with our team to continue to inspire and motivate them to deliver exceptional guest service. We look forward to welcoming you again in the near future.

6/10 Okay

Angela

Stayed 1 night in Jan 2024
Response from GSA on 3 Feb 2024
Thank you Angela for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay . Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Oaks on 17 Jan 2024
Dear robyn, Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. Your feedback has been shared with our team to continue to inspire and motivate them to deliver exceptional guest service. We look forward to welcoming you again in the near future.

8/10 Good

Penny

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Front Office Supervisor on 8 Jan 2024
Dear Penny,Thank you for taking the time to provide your feedback to us. We are happy to hear that you have enjoyed your stay with us and are looking forward to an opportunity to welcome you back for your future stay with us in Glenelg.

10/10 Excellent

Aline

Stayed 1 night in Dec 2023
Response from Front Office Supervisor on 8 Jan 2024
Dear Aline,Thank you for taking the time to provide your feedback for us. We are glad to hear that you have enjoyed your stay with us and are looking forward to an opportunity to welcome you back for your future stay in Glenelg!

6/10 Okay

KIYONORI

Stayed 4 nights in Jan 2024
Response from Front Office Supervisor on 8 Jan 2024
Dear Kiyonori,Thank you for providing your valuable feedback for us. We look forward to an opportunity to welcome you back for your future stay in Glenelg.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Front Office Supervisor\ on 8 Jan 2024
Dear Anonymous,Thank you for taking the time to provide your valuable feedback for us, we are looking forward to an opportunity to welcome you back for your future stay with us in Glenelg.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office Supervisor on 8 Jan 2024
Dear Kelly,Thank you for taking the time to provide your valuable feedback to us. We look forward to an opportunity to welcome you back for your future stay with us in Glenelg.

4/10 Poor

Sally

Stayed 3 nights in Dec 2023
Response from Front Office Supervisor on 8 Jan 2024
Dear Sally,Thank you for taking the time to provide your valuable feedback to us. We look forward to an opportunity to welcome you back for your future stay with us in Glenelg.

6/10 Okay

Garry

Liked: Amenities
Disliked: Cleanliness
Attention to detail was lacking in room cleanliness.
Stayed 5 nights in Dec 2023
Response from Front Office Supervisor on 8 Jan 2024
Dear Garry,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities
Loved it
Stayed 3 nights in Dec 2023
Response from Front Office Supervisor on 8 Jan 2024
Dear George,Thank you for taking the time to provide your valuable feedback to us. We are glad to hear that you have enjoyed your stay, and are looking forward to an opportunity to welcome you back for your future stay in Glenelg!

10/10 Excellent

Ellie

Stayed 3 nights in Dec 2023
Response from Front Office Supervisor on 25 Jan 2024
Dear Ellie,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

8/10 Good

Robert

Stayed 4 nights in Dec 2023
Response from Front Office Supervisor on 1 Jan 2024
Dear Robert,Thank you for taking the time to provide your feedback to us on your recent stay with us. We are glad to hear that you enjoyed your stay and are looking forward to an opportunity to host you again in the future.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hotel showing its age
1 bedroom ocean view apartment. Requested an upgrade as Gold Members but were not given one. Glenelg is a fabulous holiday spot, beautiful beach & the view from the balcony is absolutely amazing however that is were the positives of the hotel end. The apartment was over priced and the interior is very tired & out dated. The bedroom is sectioned off by sliding frosted glass doors which do not provide a barrier to sound from the kitchen/lounge area. There were dints/chips/scuff marks on the walls/doors and the carpet had holes. Bathroom is worn & shower is over a bath which is not ideal. Overall the apartment felt unclean/cheap. Drop your prices or renovate!
Stayed 5 nights in Dec 2023
Response from Front Office Supervisor on 31 Dec 2023
Dear Anonymous,Thank you for taking the time to review your recent stay with us at the Oaks Glenelg Plaza Pier Suites!We are sorry to hear that you left the hotel disappointed with your stay. Rest assured that your comments have been shared with the management team, so that they can be reviewed and actioned accordingly.

8/10 Good

Baljinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Near to all public amenities. Good view to the beach. Nice Gym
Stayed 3 nights in Dec 2023
Response from Front Office Supervisor on 31 Dec 2023
Dear Baljinder,Thank you for taking the time to review your recent stay with us at the Oaks Glenelg Plaza Pier Suites! We are glad to hear that you enjoyed your stay and are looking forward to an opportunity to host you in the future!

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
close to water
Stayed 2 nights in Nov 2023
Response from Front Office Supervisor on 31 Dec 2023
Dear Wanda,Thank you for taking the time to review your recent stay with us at the Oaks Glenelg Plaza Pier Suites. We are glad you enjoyed your stay and are looking forward to an opportunity to host you again in the future!

10/10 Excellent

Horia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on 30 Dec 2023
Hi Horia,Thank you for taking the time to provide your feedback on your recent stay with us at the Oaks Glenelg Plaza Pier Suites. We are glad to hear that you have enjoyed your stay with us, and are looking forward to an opportunity to host you again in the future!

8/10 Good

Catherine

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Front Office Supervisor on 30 Dec 2023
Dear Catherine,Thank you for taking the time to provide your valuable feedback to us! We are glad to hear that you enjoyed your stay with us, and are looking forward to an opportunity to host you again in the future!

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, convenient place to stay
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on 21 Dec 2023
Dear Naomi,Thank you for taking the time to provide your valuable feedback. We are glad to hear that you have enjoyed your stay with us at the Oaks Glenelg Plaza Pier Suites and are looking forward to an opportunity to welcome you for your future stay in Glenelg!

8/10 Good

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff.
Stayed 2 nights in Dec 2023
Response from Oaks Plaza Pier Suites on 19 Dec 2023
Dear Georgia,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

8/10 Good

Mark

Business traveller
Liked: Staff & service, room comfort
Amazing staff
I found the staff to be friendly and helpful
Stayed 8 nights in Dec 2023
Response from Oaks Plaza Pier Suites on 19 Dec 2023
Dear Mark,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

10/10 Excellent

Rosanna

Stayed 1 night in Dec 2023
Response from Oaks Plaza Pier Suites on 19 Dec 2023
Dear Rosanna,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

10/10 Excellent

Sabina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and view from our balcony. Short walk to tram, shops and restaurants. Beach right there as well. Ticks all the boxes. Can hear the nightlife from the pier though on Friday & Saturday nights but it was good music! So we didn't mind. Great indoor pool and spa as well. We really enjoyed our stay.
Stayed 3 nights in Dec 2023
Response from Oaks Plaza Pier Suites on 19 Dec 2023
Dear Sabina,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

10/10 Excellent

Kelly

Stayed 2 nights in Nov 2023
Response from GSA on 9 Dec 2023
Hello Kelly,Thank you for sharing your valuable feedback with us.

10/10 Excellent

trevorm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view
Great location large room close walk to many restaurants. Unfortunately only 1 nght
Stayed 1 night in Nov 2023
Response from Hotel Management Team on 8 Dec 2023
Thank you for taking time to review your recent stay with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Many ThanksOaks Plaza Pier Team

8/10 Good

Martin

Stayed 1 night in Nov 2023
Response from Oaks Plaza Pier Suites on 19 Dec 2023
Dear Martin,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager