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Reviews of Mansions on Pulteney

Mansions on Pulteney
21 Pulteney Street, Adelaide, SA

Reviews

8.2

Very good

Rating 10 - Excellent. 165 out of 464 reviews" "
Rating 8 - Good. 202 out of 464 reviews" "
Rating 6 - Okay. 61 out of 464 reviews" "
Rating 4 - Poor. 20 out of 464 reviews" "
Rating 2 - Terrible. 16 out of 464 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Daymane

Disliked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Sam

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Maurizio

Stayed 4 nights in Oct 2023

10/10 Excellent

Greg

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Duty manager must us feel very welcome, location perfect as we could walk to the CBD easily. Parking was good, and we could see our car from our accomodation as the carpark as right opposite our suite.
Stayed 3 nights in Sep 2023

10/10 Excellent

sharon

Liked: Cleanliness, room comfort
Would stay again
Fabulous position near shopping and restaurants. Great service and apartment was small and basic but very clean and cosy. Would stay again
Stayed 3 nights in Oct 2023

8/10 Good

Karen

Liked: Cleanliness, room comfort
Comfortable and well laid out apartment, recently renovated. Great location although can be noisy in morning as in CBD. Easy walk to shops, restaurants etc.
Stayed 6 nights in Mar 2023

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic property in an ideal location for those wanting to be right in the heart of the city. There are restaurants, bars, supermarkets and shopping right on the doorstep. The room was exceptionally clean with a lovely view from the balcony. Staff were very friendly with check in quick and easy. Will definitely stay again!
Response from Simon on 10 Feb 2023
Hi Amanda,So glad you enjoyed your stay. Looking forward to welcoming you again.

2/10 Terrible

Melisa

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property was in the CBD. The property was dust,dirty and old.Started having hayfever and asthma issues shortly after we arrived.We called both the property manager and Expedia and no one was willing to help resolve this.I had to endure severe hayfever and asthma throughout my stay and was told to stay till after Xmas which was literally after our holiday.My son who just recently started crawling had to be confined to the cot as the carpets didn’t look clean at all.Not to mention the air conditioner which had so much dust and would make my allergies worse if we switched it on.I am very disappointed with my experience and will never use your services again.
Response from Simon on 31 Dec 2022
Hi Melissa,I'm sorry you didn't enjoy your stay. Your Expedia booking had a strict "non-refundable" term. I did offer you generous terms to cancel on arrival.You booked an exceptionally well priced 3 star "Economy" family apartment. While the furnishings and styling is dated the property is beautifully located, clean with comfortable beds, crisp linen, fluffy towels and exceptional service.We have recently renovated the majority of the apartments. Creating a very special boutique accommodation experience. I'd like to make up for this poor experience. Feel free to reach out directly next time you're looking at accommodation. I would gladly make arrangements personally.Simon - General Manager

10/10 Excellent

Denis

Liked: Cleanliness, room comfort
Great
Amazing spot. Very well located downtown in the city. (Just to need to improve the speed of the internet if you need to work with). All others things were fantastic. Thanks for all
Stayed 4 nights in Dec 2022
Response from Reception on 23 Dec 2022
Thank you for you for such a positive review. We will pass on your feedback to improve our internet. We hope to see you again in the near future.

10/10 Excellent

Troy

Liked: Cleanliness, amenities, property conditions & facilities
Property was immaculate & you can't get a better location for shopping & dining
Stayed 3 nights in Dec 2022
Response from Reception on 23 Dec 2022
Hi Troy, Thank you for your review! We are glad you found our accommodation accommodating for your travel. We hope to see you again in the near future.

10/10 Excellent

Janie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic job on refurbishment. Lovely concierge
Response from Reception on 23 Dec 2022
Hi Janie, Thank you for your review! We hope to see you again in the near future.

8/10 Good

MICHELLE

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disappointed I couldn't extend my stay, even though i requested it prior to check-in, and had to find alternative accommodation for 1 night. Noise at night was a big drawback, both internally and externally
Response from Reception on 23 Dec 2022
Hi Michelle, thank you for your review, we are sorry to hear we were unable to accommodate your request to extend. We hope you were able to find suitable accommodation for your extra night.

10/10 Excellent

Katherine

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The property is currently being renovated and upgraded. I was in a room that had had some work done but wasn't fully renovated. It was lovely - very spacious, high ceilings, a balcony and a full kitchen. I'll definitely be staying here again.
Stayed 2 nights in Sep 2022

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff were so friendly and accommodating.
Stayed 3 nights in Jun 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The Bathroom had a strong unpleasant smell like sewerage
Stayed 4 nights in Apr 2022

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location of the property, friendliness of the staff thanks Kevin
Stayed 2 nights in Mar 2022

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
All good, but basic, but was what I expected.. Though bath very small and not worth paying extra for
Stayed 2 nights in Feb 2022

8/10 Good

Suzanne

Liked: Cleanliness, room comfort
Excellent discovery
This is an old building but fully renovated and an excellent price for a one bedroom apartment in the centre of the city. Parking is in a commercial car park immediately across the road but very convenient. The only issue is that the desk isn’t manned and you need to let them know when you will arrive so someone can meet you.
Stayed 3 nights in Jan 2022

8/10 Good

Kristen

Liked: Cleanliness, amenities
Stayed 4 nights in Jan 2022

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location perfect. The room was clean & tidy however some of the fittings require attention. The bed was comfortable & the shower worked well. Everything we needed
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Brendan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, great staff and great facilitird
Stayed 3 nights in Sep 2021

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Location was great, but inside needed updating.
Stayed 6 nights in May 2021

8/10 Good

William

Liked: Cleanliness, room comfort
Fantastic location, poor bed.
Fantastic location and the apartment was well set out. The living space was a good size and comfortable. The down side was the bed. We were in apartment 4 and the bed was very springy. Made for a very poor nights sleep.
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff extremely friendly and helpful. Accomodation clean and comfortable. Value for money. Excellent location.
Stayed 4 nights in Apr 2021

10/10 Excellent

Haydn

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Lovely rooms, friendly staff. Will use again. Convenient to all facilities.
Stayed 2 nights in Mar 2021

2/10 Terrible

Brendan

Business traveller
Disliked: Cleanliness, room comfort
Stayed 15 nights in Feb 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Such a lovely place to stay. It’s in the perfect location, staff are amazing and the room was lovely. Can’t wait to stay there again!
Stayed 9 nights in Feb 2021

10/10 Excellent

Joe

Liked: Cleanliness
The unit we stayed in was all updated & very spacious. New bathroom, kitchen with small dishwasher. The manager was very obliging and gave us the room upgrade for a reduced price and a late check out for free. You can access food and drinks in the basement at Legends bar directly from lifts in the apartments, very convenient! Will book directly with Mansions next time for the best deal and will definitely come back.
Stayed 2 nights in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 6 nights in Oct 2020
Response from Richard on 21 Oct 2020
Thankyou for choosing to stay at Mansions on Pulteney. We look forward to welcoming you back next time you are traveling to Adelaide.

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Spacious but very dated rooms, no adjustable airconditioning (room was too hot). Bed was fine. Noisy construction out the back - not their fault obviously, but they could have warned me.
Stayed 2 nights in Feb 2020

2/10 Terrible

Claudio B.

Liked: Cleanliness
Noisiest room I've ever stayed in
There was a big building under construction right in front of my window. I was woken up at 7 am with the noise of heavy machinery, I asked the receptionist to be moved to a different room that is not facing the construction site and was told that there were no other rooms available besides the family room, which was way more expensive and that I would have to pay the difference. The receptionist is the most frustrating person I've had to deal at a hotel, he could not answer even the simplest of questions without getting confused at the information he was providing (questions about room availability and such), told me that the noise shouldn't be an issue for me because it was only during daytime (from 7am to 5pm) despite the paper thin windows which would make anyone uncomfortable and when I asked for a refund for the second night I was told that they cannot issue a refund since they haven't touched the money so I should talk to HomeAway so they can give me my money back. This room must not be available for rent until the construction is finished, it's disrespectful and inconsiderate against the people who spend their time and money expecting to have a pleasant stay in the city. Slept terrible both nights, didn't enjoy my stay at all and was not offered any solution for the issue they created by renting a room that should not be rented in the first place.
Stayed 2 nights in Jan 2020

10/10 Excellent

Odette, Melbourne

Travelled with family
Liked: Cleanliness, amenities
Great location. Staff on front desk very helpful. Would stay there if we visit Adelaide again.
Stayed 7 nights in Dec 2019
Response from Merel on 26 Feb 2020
Thank you Odette for leaving your review. We look forward to welcoming you back Warm regards Merel

2/10 Terrible

LittleDaisy

Business traveller
Disliked: Staff & service, amenities
The only thing good was the location.. It’s the first time I’ve woken up at 4am and booked another hotel (only $17 more but worth so much more!!).. The room had a smell of petrochemicals, was in poor condition, the bathroom was too cramped to be safe and it was difficult to access because of cramped stairs.. I don’t mind self check in BUT the front door is a few steps away from an alley.. I felt unsafe and because there’s no night porter on site when I needed help I became annoyed.. When women travel alone and are checking in after reception closes there SHOULD be a night porter.. I complained to management who rang me but they dismissed my concerns like I was hysterical.. Perhaps being a rape victim does make me paranoid but the lack of basic human decency was appalling.. I’ll be skipping the accommodations offered by this hotel group..
Stayed 4 nights in Dec 2019

10/10 Excellent

CB, Canberra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 1 bedroom flat was spacious and comfortable. I have read other reviews complaining that it was "run down". Maybe it does look a bit tired, but so what? I get sick of perfectly serviceable hotels being gutted and the interiors replaced with glitzy glass walls. Think of the environmental cost of pointless cosmetic refurbishment. The location in the city centre couldn't be better. There was some noise from the construction of an ugly tower block next door, though it looks like it might be nearing completion.
Stayed 5 nights in Dec 2019
Response from Reception on 17 Dec 2019
Dear CB, Wow thank you for your 5 star and positive review from your recent stay with the Mansions on Pulteney! We are glad we were able to offer such an accommodating stay. Your review is exactly the comfort we strive for all guests who stay with us. We look forward to seeing you again soon! :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Reception on 17 Dec 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Beau, Queanbeyan

Disliked: Cleanliness, amenities, property conditions & facilities
Extremely poor cleanliness. Old room, badly needed a coat of paint. Fire alarm went off at 1.30am - (seems to be some problem with their switchboard - no-one was in attendance to inform residents). Room was nothing like the picture on your site. Very disappointed in wotif as we have used you a lot in the past and always found you a great service, your standards have clearly dropped.
Stayed 4 nights in Nov 2019
Response from Reception on 17 Dec 2019
We are grateful for your feedback as guest satisfaction is our priority. We apologies for the disturbance of the fire alarm, it was in fact a guest who set off their alarm. We are glad emergency were able to arrive to the property promptly. Whist it is disappointing for such a poor experience, we apologies we were unable to meet your expectations.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities
Good location. Very secure. Nice friendly staff. Good amenities. A little dated in room condition.
Stayed 12 nights in Nov 2019
Response from Reception on 17 Dec 2019
Wow 5 Star Rating! Thank you for such a positive review. We look forward to welcoming you back!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location, staff very helpful. Apartment in need of modernisation.
Stayed 2 nights in Nov 2019
Response from Reception on 17 Dec 2019
Thank you for such a positive review. We look forward to welcoming you back!

6/10 Okay

Keely

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Our stay at the Mansions was OK. The location is 11/10 and was the single most redeeming part of the stay. The value for money was also very good. Our room however could use an update. The light in the bathroom would turn off every 15 or so seconds making showering quite frustrating and the small TV in the living room was not what was expected. The construction going on right next door was annoying but is not the hotel's fault. Could do with a refresh.
Stayed 4 nights in Nov 2019
Response from Reception on 17 Dec 2019
We are grateful for your feedback as guest satisfaction is our priority. Whist it is disappointing for such a poor experience, we apologies we were unable to meet your expectations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Very central to all amenities. Close to shops and restaurants.
Stayed 3 nights in Nov 2019
Response from Reception on 17 Dec 2019
Wow 5 Star Rating! Thank you for such a positive review. We look forward to welcoming you back!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019
Response from Reception on 17 Dec 2019
Thank you for your review. We look forward to welcoming you back!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location to transport and retail outlets in a convenient way
Stayed 2 nights in Nov 2019
Response from Reception on 17 Dec 2019
Wow 5 Star Rating! Thank you for such a positive review. We look forward to welcoming you back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eveeyrhing Bout the place was excellent. Very happy
Stayed 2 nights in Oct 2019
Response from Reception on 17 Dec 2019
Wow 5 Star Rating! Thank you for such a positive review. We look forward to welcoming you back!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
So disappointed, old, smelt like smoke, just off. The room was like 1980 and never updated. The box aircon was tiny and the room was huge.
Stayed 3 nights in Oct 2019
Response from Reception on 17 Dec 2019
Dear Anonymous, We are grateful for your feedback as guest satisfaction is our priority. Whist it is disappointing for such a poor experience, we apologies we were unable to meet your expectations

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was amazing just a couple of steps away from the mall. The rooms were extremely spacious and clean. Just a lovely place to stay
Stayed 1 night in Oct 2019
Response from Reception on 17 Dec 2019
Wow 5 Star rating! Thank you for such a positive review. We look forward to welcoming you back!!

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
I liked the location. It was close to many attractions. Very good place for shopping. The apartment was clean and comfortable. The staff were very friendly and helpful. I would definitely stay there again
Stayed 4 nights in Oct 2019
Response from Reception on 17 Dec 2019
Thank you for your positive review. We look forward to welcoming you back!