Indoor pool, pool loungers

Reviews of Comfort Suites University

2.5 out of 5
Comfort Suites University
1902 East Overland Trail, Abilene, TX

Reviews

7.2

Good

Rating 10 - Excellent. 305 out of 1002 reviews" "
Rating 8 - Good. 296 out of 1002 reviews" "
Rating 6 - Okay. 172 out of 1002 reviews" "
Rating 4 - Poor. 132 out of 1002 reviews" "
Rating 2 - Terrible. 97 out of 1002 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Dana

Travelled with partner
Roses in bloom were lovely. accessible room could use hand-held shower and shower bench. Lots of road noise! Breakfast items limited, one choice of yogurt. Desk not always covered by someone. Okay stay but nothing special.
Stayed 1 night in Apr 2024

10/10 Excellent

Julie, McKinney

Liked: Cleanliness, staff & service, property conditions & facilities
So convenient to ACU
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Parking limited in gront but easy acess thru back not bad
Stayed 1 night in Mar 2024
Response from PS on 3 Apr 2024
Thank you for your kind rating! We're delighted to hear that you had a positive experience during your stay. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you back again soon

6/10 Okay

Joshua

Stayed 2 nights in Mar 2024

10/10 Excellent

Santos

Stayed 2 nights in Mar 2024
Response from PS on 3 Apr 2024
Thank you for your kind rating! We're delighted to hear that you had a positive experience during your stay. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you back again soon

4/10 Poor

Brianna

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from PS on 3 Apr 2024
We're sorry to hear that we fell short of your expectations. Rest assured, we're committed to making every effort to ensure your next stay meets or exceeds your expectations. If you don't mind, please let us know where we fell short so we can address those areas specifically. Your satisfaction is our priority, and we'll strive to earn a 100% score on your next visit. Thank you for your feedback, and we look forward to the opportunity to serve you better in the future.

6/10 Okay

Michaela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from PS on 3 Apr 2024
We're sorry to hear that we fell short of your expectations. Rest assured, we're committed to making every effort to ensure your next stay meets or exceeds your expectations. If you don't mind, please let us know where we fell short so we can address those areas specifically. Your satisfaction is our priority, and we'll strive to earn a 100% score on your next visit. Thank you for your feedback, and we look forward to the opportunity to serve you better in the future.

8/10 Good

Edith Gonzalez

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good Housekeeping.
Stayed 1 night in Mar 2024
Response from PS on 3 Apr 2024
Thank you for your compliment on our housekeeping services! Our staff take pride in maintaining a clean and comfortable environment for our guests. Your satisfaction is our priority, and we're glad to hear that you had a positive experience. If there's anything else we can do to make your stay even better, please feel free to let us know. We look forward to hosting you again in the future!

4/10 Poor

ryan

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The room was clean, however the staff was very unhelpful. We tried to buy drinks at the front (that were displayed) and were told we couldn't buy them because they weren't "in inventory yet?" whatever that means. We were looking forward to the indoor pool, but it was freezing cold. Not heated at all. It was the main reason we booked there. Also we asked for towels, and never received them. The elevator worked half the time....& overall 2/10. Not impressed but it was a clean place to lay down for the night. So there's that.
Stayed 2 nights in Mar 2024
Response from PS on 3 Apr 2024
We apologize for the disappointing experience you had during your stay. While we're glad to hear that the room was clean, we're sorry to hear about the challenges you faced with our staff and amenities. Your feedback regarding the unavailability of drinks, the cold indoor pool, and the elevator issues is concerning, and we'll address these issues with our team to ensure they're resolved promptly. Providing excellent service and amenities is important to us, and we regret that we fell short of your expectations. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.

6/10 Okay

Malcolm

Travelled with family
Liked: Cleanliness, staff & service
Thin walls.
Stayed 1 night in Mar 2024
Response from PS on 3 Apr 2024
We're sorry to hear that we fell short of your expectations. Rest assured, we're committed to making every effort to ensure your next stay meets or exceeds your expectations. If you don't mind, please let us know where we fell short so we can address those areas specifically. Your satisfaction is our priority, and we'll strive to earn a 100% score on your next visit. Thank you for your feedback, and we look forward to the opportunity to serve you better in the future.

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible place nothing works and staff is nowhere to be found to help. Then they charge you double on accident! Staff is rude and not helpful and bugs throughout the hotel
Response from PS on 3 Apr 2024
We sincerely apologize for the issues you faced during your stay, especially the lack of staff assistance. Our standard of service is much higher, and we're sorry we fell short. Regarding the charges, they should have only been for pet fees and late check-out. If there are any other charges on your credit card, please let us know so we can fix it right away. Despite being a non-pet-friendly hotel, we made exceptions for your pets.After pet check-out, we prioritize the cleanliness and comfort of our rooms, including deep cleaning and shampooing for future guests. We regret that these efforts weren't enough to offset the other issues. Your feedback is taken seriously, and we're working to prevent similar incidents. Please contact us directly so we can address any further concerns and rectify the billing error. We value your feedback and hope to have the chance to earn back your trust in the future

8/10 Good

Rhonda

Travelled with family, Business traveller
Liked: Staff & service, amenities
We were disappointed at the hot tub, it did not work properly, their were no drinks available to purchase while at the hotel. ( sodas, water,snacks
Stayed 1 night in Feb 2024
Response from PS on 3 Apr 2024
We apologize for the inconvenience regarding the hot tub not functioning properly during your stay. Your feedback is valuable to us, and we'll address this issue promptly to ensure it's resolved for future guests. Additionally, we'll consider adding a selection of drinks and snacks for purchase to enhance the guest experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from PS on 3 Apr 2024
Thank you for your feedback and for giving us a rating of 4. We're committed to continuously improving and striving for a 5-star experience for your next stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon for an even better experience. If there's anything specific we can do to enhance your stay next time, please don't hesitate to let us know.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place clean and friendly
Stayed 1 night in Feb 2024
Response from PS on 3 Apr 2024
We're delighted to hear that you found our place clean and our staff friendly! Thank you for your kind words, and we hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

michael

Business traveller
Good breakfast
Stayed 2 nights in Jan 2024
Response from PS on 3 Apr 2024
We're delighted to hear that you enjoyed our breakfast!

8/10 Good

Santos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, quiet and looked like the owners cared about travelers away from home. Bathroom was clean with enough towels. Would definitely stay here again.
Stayed 1 night in Jan 2024
Response from PS on 3 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and that our efforts to provide a clean and welcoming environment were appreciated. Ensuring the comfort and satisfaction of our guests is our top priority, and we're glad to hear that you found everything to your liking. We look forward to welcoming you back on your next trip, and please don't hesitate to let us know if there's anything we can do to make your stay even better. Safe travels!

8/10 Good

Gaye

Liked: Cleanliness
Swimming pool didn't seem clean enough, water was a little murky. Hot tub wasn't very hot and jets didn't work.
Stayed 1 night in Jan 2024
Response from PS on 3 Apr 2024
We sincerely apologize for the issues you encountered with our swimming pool and hot tub. Maintaining a clean and enjoyable aquatic experience is a top priority for us, and we regret that we fell short during your stay. Your feedback is invaluable, and we'll address these concerns immediately to ensure a more pleasant experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.

10/10 Excellent

Balkis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to staying with kids
Stayed 1 night in Jan 2024
Response from PS on 3 Apr 2024
We're delighted to hear that you found our place clean and our staff friendly! Thank you for your kind words, and we hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice!
Stayed 5 nights in Jan 2024
Response from PS on 27 Jan 2024
Thank you for your kind words! Your positive feedback is truly motivating for our dedicated staff. We appreciate your recognition and look forward to welcoming you back soon!

8/10 Good

Ludwin

Business traveller
Liked: Amenities
Very clean
Stayed 2 nights in Jan 2024
Response from ps on 21 Jan 2024
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you found our hotel to be very clean. It's our top priority to provide a comfortable and spotless environment for our guests, and we're delighted to know we succeeded during your stay.We truly appreciate your kind words and look forward to welcoming you back on your next visit.

10/10 Excellent

erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was warm the hot tub was perfect. It was an unexpected jewel.
Stayed 1 night in Jan 2024
Response from Paul on 21 Jan 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed the warm pool and perfect hot tub. It's fantastic when our amenities become unexpected jewels for our guests.We strive to create a relaxing and enjoyable environment, and your positive feedback reinforces that we're on the right track. We can't wait to welcome you back for another delightful stay.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Paul on 21 Jan 2024
We're thrilled to have earned your positive rating and feedback. It was our pleasure to host you, and we can't wait to welcome you back in the future. If you have any specific preferences or requests for your next stay, feel free to let us know. Thank you for choosing our hotel!

6/10 Okay

Kat

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice comfortable staff was kind
Stayed 1 night in Jan 2024
Response from Paul on 21 Jan 2024
Thank you for your kind words and feedback! We're thrilled that you had a nice and comfortable stay, and we value your input. Your satisfaction is our priority, and we look forward to the opportunity to provide you with a 5 out of 5 experience on your next visit. If there's anything specific you'd like us to focus on for an even better stay, please let us know. We appreciate your continued support and thank you for choosing our hotel!

10/10 Excellent

Nelda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Paul on 21 Jan 2024
Thank you for your positive feedback and giving us a perfect score of 10 out of 10. If you have any further comments or if you're planning to stay with us again, please don't hesitate to get in touch. We're grateful for your choice and look forward to hosting you again soon!

6/10 Okay

Lindsey

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Would not stay again
The staff was great and super friendly but the hotel sits right next to the highway and that is all you hear in your room all night long is the highway noise. You can also hear everything in the hallways and the rooms next to you. The connecting rooms door had a huge gap underneath it that we could see the cleaning crew wheel the vacuum across the floor.
Stayed 2 nights in Jan 2024
Response from Paul on 21 Jan 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff great and super friendly; however, we sincerely apologize for the inconveniences you experienced during your stay.We take your comments seriously and will address the issues with highway noise, hallway sounds, and the gap underneath the connecting room door. Our goal is to provide a comfortable and enjoyable stay for all our guests, and your feedback helps us identify areas for improvement.We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience in the future.

8/10 Good

raunel

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice hotel
Stayed 3 nights in Dec 2023
Response from Paul on 21 Jan 2024
Thanks for the positive review! Delighted you found our hotel clean and nice. We appreciate your feedback and hope to host you again soon.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful stay! Very clean nice size rooms nice breaku
Stayed 3 nights in Jan 2024
Response from Paul on 21 Jan 2024
We're delighted that you enjoyed our nice breakfast and found our hotel clean. Your feedback means a lot to us. Looking forward to hosting you again soon!

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will only stay here from here on out!
Stayed 1 night in Dec 2023
Response from Paul on 21 Jan 2024
We're thrilled to hear that! Your loyalty means a lot to us, and we look forward to providing you with exceptional stays in the future. If there's anything specific you love about your experience, or if there's anything we can improve upon, please let us know. We appreciate your choice to stay with us!

6/10 Okay

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A quick trip
Our first room wasn’t cleaned and had been used. They put us in another nicer room. Very comfortable. Had all the amenities needed. They seem to be redoing the hotel. My only issues were all the street noise and the amount of light coming in the windows made it difficult to sleep well. The elevator doesn’t work, either.
Stayed 1 night in Jan 2024
Response from Paul on 21 Jan 2024
Thank you for your feedback. We apologize for the inconvenience with the first room but are pleased our team swiftly moved you to a more comfortable one. We appreciate your patience as we address noise, light, and the elevator, which is now being fixed. Your input is invaluable, and we hope to welcome you back for an improved stay.

6/10 Okay

Julia

Stayed 2 nights in Dec 2023
Response from Paul on 21 Jan 2024
We appreciate your feedback, Julia. If there are specific areas you think we can improve upon, please let us know. Your input is valuable, and we want to ensure we address any concerns to enhance your experience during future stays. Thank you for choosing us, and we hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay for a funeral
Stayed 2 nights in Dec 2023
Response from Paul on 21 Jan 2024
Our heartfelt condolences for your loss. Thank you for sharing your thoughts on your recent two-night stay with us. We're here to support you in any way we can and look forward to welcoming you back whenever your travels bring you our way.

8/10 Good

Jose G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay did not gave 5 stars because the elevator wasn’t working and my room was on 4 th floor, some minor details on cleanliness of bedsheets. Highly recommend this place spite of these minor issues
Stayed 1 night in Dec 2023
Response from Paul on 21 Jan 2024
Thank you for your positive review and recommendation. We're delighted to hear you had an excellent stay. We apologize for the inconvenience of the non-working elevator, which has been taken care of now, and any cleanliness details with the bedsheets. Your feedback is valuable, and we'll use it to improve. We hope to have the pleasure of welcoming you back for an even better experience.

8/10 Good

Tina

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Paul on 21 Jan 2024
We appreciate you taking the time to review our hotel services. If you have any further feedback or if there's anything we can improve, feel free to let us know. We look forward to hosting you again in the future!

10/10 Excellent

Nefty

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful creating a beautiful experience!
Stayed 1 night in Dec 2023
Response from Paul on 21 Jan 2024
We're thrilled to hear that you had a beautiful experience! It's great to know that our staff was very friendly and helpful. If there's anything specific you enjoyed or any suggestions you have, feel free to share. We look forward to creating more wonderful moments for you in the future!

6/10 Okay

Mindee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Paul on 21 Jan 2024
We're grateful for your review and eagerly await your next stay, striving to earn a 5 out of 5 from you. If there's anything specific suggestions you have, please feel free to share. We look forward to surpassing your expectations in the future!

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The pool was warm and my family had a great time.
Stayed 2 nights in Dec 2023
Response from Paul on 21 Jan 2024
We're thrilled to hear that you had a great time! It's wonderful that our staff was friendly and helpful, and the warm pool added to your family's enjoyment. If there's anything more we can do to enhance your experience during future stays, please let us know. We look forward to welcoming you and your family back for more enjoyable moments!

10/10 Excellent

Shanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Place!
Stayed 1 night in Dec 2023
Response from Paul on 21 Jan 2024
We're delighted to hear that you loved the place! We look forward to hosting you again for more positive experiences!

8/10 Good

Buck

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and well organized. Bed was a little soft but comfortable. When you book/check in try to get room on backside of building!! I20 traffic is constant and noisy. Nice indoor pool and hot tub. Decent breakfast layout and is fresh. Overall would definitely stay here again.
Stayed 1 night in Dec 2023
Response from Paul on 21 Jan 2024
Thank you for your detailed feedback! We're glad you found the room very clean and well-organized. We appreciate your note about the bed comfort and the advice regarding the room location. It's great to hear you enjoyed the indoor pool, hot tub, and found the breakfast decent and fresh. We look forward to hosting you again, and if you have any preferences for your next stay, feel free to let us know. Safe travels!

10/10 Excellent

Abel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Paul on 21 Jan 2024
Thank you sincerely for taking the time to share your experience with us and awarding us a perfect 10 out of 10! We're thrilled that you enjoyed your stay and appreciated our staff services. Your positive feedback means the world to us, and we look forward to delivering exceptional experiences for you in the future. If there's anything specific you loved about your stay or any suggestions you may have, please feel free to share. We can't wait to welcome you back for another outstanding stay!

8/10 Good

Brandon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Paul on 21 Jan 2024
Thank you for your review! We appreciate your feedback and look forward to hosting you again. Feel free to share any specific highlights or suggestions.

10/10 Excellent

Jose A.

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great
Great
Stayed 1 night in Dec 2023
Response from Paul on 21 Jan 2024
Thank you sincerely for taking the time to share your experience with us and awarding us a perfect 10 out of 10! We're thrilled that you enjoyed your stay and appreciated our staff services.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for one night time
It was comfortable and I was able to rest.
Stayed 1 night in Nov 2023
Response from Paul on 21 Jan 2024
We're glad to hear that your one-night stay was comfortable, and you were able to rest. We look forward to welcoming you back for future stays!

10/10 Excellent

Walter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally recommend
Wonderful stay! Safe area, well lit! Staff was friendly and accommodating. Excellent hot breakfast.
Stayed 1 night in Dec 2023
Response from Paul on 21 Jan 2024
We're thrilled to hear about your wonderful stay! It's great to know you felt safe in a well-lit area and enjoyed the friendly and accommodating staff. The mention of an excellent hot breakfast is appreciated. If there's anything specific you loved or any suggestions you have, feel free to share. We look forward to hosting you again for more positive experiences!

10/10 Excellent

Walter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME
Excellent experience! Staff was friendly, and accommodating. Great breakfast, lots of selections, and egg and cheese omelette with bacon!! No bugs!! Great area! Thank you for a great experience for the past 3 nights!!
Stayed 2 nights in Dec 2023
Response from Paul on 21 Jan 2024
We're delighted to hear about your excellent experience! It's wonderful that the staff was friendly and accommodating, and you enjoyed the great breakfast with lots of selections, including the egg and cheese omelette with bacon. We're also pleased to know there were no bugs, and you found the area great. Thank you for choosing us for the past 3 nights! We look forward to providing more great experiences during your future stays.

8/10 Good

Tera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay, the breakfast was great, the staff was friendly. the side door closest to our room leading to the outside was broken we could not use our key to get in there which was inconvenient. The bedding could use an update as it was torn and stained, but overall it was nice!
Stayed 2 nights in Dec 2023
Response from Paul on 21 Jan 2024
We're pleased to hear that you enjoyed your stay, including the great breakfast and friendly staff. We apologize for the inconvenience with the broken side door and the condition of the bedding. Your feedback is valuable, and we'll address these issues to enhance future experiences. Despite these concerns, we're glad you found your overall stay nice. If there's anything else you'd like to share or if there are specific improvements you'd suggest, please feel free to let us know. We look forward to welcoming you again.

6/10 Okay

Losey

Travelled with family, Business traveller
Liked: Staff & service
No parking! We had to park in the back of the hotel next door.
Stayed 1 night in Dec 2023
Response from Paul on 21 Jan 2024
Thank you for your understanding. We apologize for the parking inconvenience. We'll address this by posting signs directing guests to the back if front parking is full. Your feedback is valuable, and if you have any other suggestions, please feel free to share. We appreciate your patience and hope to enhance your experience in the future.

10/10 Excellent

Lilia E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Paul on 21 Jan 2024
Thank you so much for the fantastic rating of 10 out of 10! We're thrilled to know that you had a wonderful experience during your stay. Your feedback means a lot to us, and we appreciate your support. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share. We look forward to the pleasure of hosting you again in the future!

10/10 Excellent

TIFFANY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good and fresh. The room was very clean.
Stayed 2 nights in Dec 2023
Response from Paul on 21 Jan 2024
We're delighted to hear that you enjoyed the good and fresh breakfast, and that your room was very clean. Your positive feedback is appreciated! If there's anything more you loved about your stay or any suggestions you have, feel free to share. We look forward to hosting you again for another enjoyable experience!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place I will stay here again in the future service was great and super clean
Stayed 1 night in Dec 2023
Response from Paul on 21 Jan 2024
We're thrilled to hear that you had a great experience! It's wonderful that you found the service great and the place super clean. We appreciate your positive feedback, and we look forward to welcoming you back for another fantastic stay in the future!

4/10 Poor

William H.

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We immediately had to have someone up to adjust the heating. We could not get it to change, but the man that came up did get it fixed. The telephone didn't work so that we could call downstairs about the problems. The television didn't work. However, we will give them another chance.
Stayed 2 nights in Nov 2023
Response from Ps on 3 Dec 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. It's disheartening to learn about the issues with the heating, telephone, and television in your room, and we truly appreciate your patience as we worked to address these issues promptly.We're glad to hear that our staff was able to rectify the heating problem promptly. However, we understand that the initial inconvenience may have impacted your overall experience. Please accept our sincere apologies for any inconvenience caused.In an effort to make amends, we would like to assure you that we are thoroughly investigating the root causes of these issues to prevent any recurrence. We understand the importance of a seamless and comfortable stay for our guests, and we are committed to making the necessary improvements.We genuinely value your feedback and would like to express our gratitude for giving us another chance. Your satisfaction is our priority, and we hope to have the opportunity to provide you with a more enjoyable stay during your next visit.If there's anything specific you would like us to address or if you have additional feedback, please feel free to contact our guest relations team directly. We look forward to welcoming you back and exceeding your expectations in the future