Front of property - evening/night

Reviews of Hotel Melia Bilbao

5 out of 5
Hotel Melia Bilbao
Lehendakari Leizaola, 29, Bilbao, Vizcaya

Reviews

8.8

Excellent

Rating 10 - Excellent. 546 out of 1000 reviews" "
Rating 8 - Good. 341 out of 1000 reviews" "
Rating 6 - Okay. 79 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place. We love staying here!
Stayed 1 night in Dec 2023
Response from Jose Luis Jiménez Muriana, Guest Experience Manage on 20 Dec 2023
Dear Jean,Thank you for such a positive review.We are glad we were able to meet all your requirements for a perfect stay.We would love to welcome you back on many more occasions. Best wishes,Jose Luis Jiménez Muriana, Guest Experience Manager

10/10 Excellent

Eilish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly comfortable bed! Great bathroom. Lots of nice touches - toothbrushes, body lotion etc. The swimming pool and sauna are small but nice. The breakfast buffet is sensational. Staff are lovely. I’ve stayed in Bilbao a lot, but this is by far the best hotel I’ve been to.
Stayed 1 night in Nov 2023
Response from Jose Luis Jiménez Muriana, Guest Experience Manage on 10 Nov 2023
Dear Eilish,Thank you for taking the time to share your review.We are thrilled to hear that you found our bed incredibly comfortable and appreciated the bathroom amenities provided. Our wellness area, including the swimming pool and sauna, is designed to offer our guests a relaxing experience, and we are glad you enjoyed it. It's fantastic to know that our breakfast buffet left a lasting impression on you, and we appreciate your kind words about our staff.We look forward to welcoming you back for another memorable stay in Bilbao.We look forward to the pleasure of seeing you again. Best regards,Jose Luis Jiménez Muriana, Guest Experience Manager

10/10 Excellent

Seamus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel, friendly staff & great location.
Stayed 1 night in Oct 2023
Response from Jose Luis Jiménez Muriana, Guest Experience Manage on 27 Oct 2023
Dear Seamus,It's a real reward to receive such a great review.We are thrilled to hear that you found our hotel to be excellent and appreciated our friendly staff. Our prime location near the Guggenheim Museum and other attractions is indeed one of our hotel's highlights, and we are glad it contributed to your enjoyable stay.Once again, thank you for your kind words and we hope to have the pleasure of welcoming you back to our hotel in the future.We hope to welcome you back in the future.Best wishes,Jose Luis Jiménez Muriana, Guest Experience Manager

10/10 Excellent

monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located down the street from Guggenheim close to shopping and restaurants. Super safe area. Wanted to see Guggenheim at night and felt very safe walking alone at 9 pm by the River. Helpful and respectful hotel/restaurant staff. Would definitely stay again.
Stayed 2 nights in Oct 2023
Response from Jose Luis Jiménez Muriana, Guest Experience Manage on 27 Oct 2023
Dear Ms Monica,Many thanks for this high rating.We are thrilled to hear that our prime location near the Guggenheim Museum, shopping, and restaurants contributed to your enjoyable stay. Your safety and comfort are our top priorities, and we are glad that you felt secure exploring the area at night. It's also great to know that our helpful and respectful staff made a positive impression on you.We truly appreciate your kind words and recommendation, and we look forward to welcoming you back on your next visit to Bilbao.We look forward to welcoming you back.Kind regards,Jose Luis Jiménez Muriana, Guest Experience Manager

10/10 Excellent

Andrea E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and views
This really was a top notch place to stay in Bilbao. The hotel was really nice and comfortable with lots of amenities. Close to the river, Guggenheim and downtown areas.
Stayed 2 nights in Sep 2023
Response from Jose Luis Jiménez Muriana, Guest Experience Manage on 20 Oct 2023
Dear Ms Andrea, Thank you for taking the time to review your stay.We are delighted to hear that you found our location to be convenient, close to the river, Guggenheim, and downtown areas. It's great to know that you enjoyed the comfort and amenities our hotel has to offer, as well as the stunning views from your room.We hope to see you again on a future visit.Kind regards,Jose Luis Jiménez Muriana, Guest Experience Manager

10/10 Excellent

MARIA

Travelled with family
Liked: Staff & service, amenities
Room was great, but hallways could use some cleaning and/or updated carpet
Stayed 2 nights in Sep 2023
Response from Jose Luis Jiménez Muriana, Guest Experience Manage on 20 Oct 2023
Dear Maria,Thanks for taking the time to review your stay at our hotel.We are delighted to hear that you enjoyed your room and the amenities provided. Our team works hard to ensure our guests have a comfortable and memorable stay.We appreciate your feedback regarding the hallways and carpet. We continuously strive to improve our facilities and will take your comments into consideration. We apologize for any inconvenience this may have caused during your stay.It would be a pleasure to have you return in the future.Our very best regards,Jose Luis Jiménez Muriana, Guest Experience Manager

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the design, location and Adama on the front desk was very friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Jose Luis Jiménez Muriana, Guest Experience Manage on 20 Oct 2023
Dear Ms Victoria,Thank you for such a positive review.We are delighted to hear that you appreciated our hotel's design and prime location near the Guggenheim Museum and the Euskalduna Palace. It is wonderful to know that Adama at the front desk was friendly and helpful during your stay.We are committed to providing excellent service and facilities to our guests, and your positive feedback is truly appreciated. We hope to have the opportunity to welcome you back to our hotel in the future.We look forward to seeing you again on your next stay.Best wishes,Jose Luis Jiménez Muriana, Guest Experience Manager

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Eric Charles

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, amenities
Unfortunately the lift from the hotel car park to reception was out of order & in spite of Reception saying they would send somebody with me to Gide me out of the car park, no one turned up so I had to try & find my way out on my own.
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay in great location
Beautiful hotel in a great location and parking underneath. Everywhere was spotlessly clean. Staff were helpful and professional. Breakfast was very good. Very comfortable and good standard of decor. Bathroom spacious.
Stayed 1 night in Sep 2023

10/10 Excellent

Cristiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice in Bilbao
Nice, comfortable, modern and well located hotel in Bilbao
Stayed 1 night in Sep 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel but levels of service did not match 5 star rating
Stayed 1 night in Sep 2023

10/10 Excellent

Janette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very relaxing.
Stayed 3 nights in Sep 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Teresa

Stayed 1 night in Aug 2023

10/10 Excellent

Orla

Stayed 1 night in Aug 2023

6/10 Okay

John

Travelled with family
Disliked: Room comfort
No Wi-Fi for 4 nights of our stay .. Breakfast selection very poor and layout chaotic with guests working too hard!!
Stayed 4 nights in Aug 2023

4/10 Poor

William

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Poor show at Melia Bilbao
On arrival there was chaos at reception as the IT systems were down. Big queues and when check-in was finally completed, we had to be taken to the room to be let in with a master key. For the next 24 hours the same scenario ensued, resulting in having to wait at reception every time in order to get back into the room. Worse still, despite being told after 24 hours that the free hotel wifi was available, it was not. In fact in only came back online after three days, just before we left. Although the room was comfortable, the sliding door to the bathroom was very stiff and there is the potential to get the fingers caught on the door handle on closing. Another health and safety issue concerns the stairways which were not obvious. When one of the two main lifts were being used by the cleaning staff after breakfast and massive queues developed at the lifts, I had to ask at reception where the emergency stairs were located in order to get back to my room. Also, the coffee and tea sachets were not replaced after the first night. I also think that 24 euro per day for hotel parking is rather steep, and the hotel could have compensated on billing for the disruption caused by their IT system failures. All in all, I was disappointed that such a well known hotel chain could not resolve the problems more quickly. I doubt I will stay at a Melia hotel again.
Stayed 3 nights in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melia shines in the August Sun
We had a lovery few Days at the Melia Bilbao in early August 23. What a lovely Hotel. What a lovely City also...very relaxing, friendly Staff, friendly Locals, Food, Wine etx excellent. Looking forawrd to a return trip!
Stayed 3 nights in Aug 2023

10/10 Excellent

Andrew

Stayed 2 nights in Aug 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great amenities and location
The hotel definitely has the "wow" factor with an amazing lobby and facilities. The pool was ideal for our little one, where he was very safe and never out of his depth. Great amenities including little touches like flavoured water and snacks in the lobby. The breakfast was great, with a wide range of food on offer. The only little snags for us - our key cards seemed to stop working at a certain point each day and we'd get to our room only to have to go back down to the lobby to get new ones. The iron also gave up the ghost and broke after a few uses. Cleanliness was ok, but not a super thorough job done each day. That said, it didn't impact on our stay, but might have expected more from a five star. The location was great for us, close to the Guggenheim with lots of places to eat near by. We did walk into the old town each evening for dinner, so anyone wanting to be closer to that location might be better with a hotel in that area.
Stayed 7 nights in Jul 2023

10/10 Excellent

julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this hotel
Great stay! Comfortable beds. Nice bathrooms and friendly service. Loved the pool, gym and sauna. Perfect location for visiting Guggenheim and other sites.
Stayed 2 nights in Jul 2023

10/10 Excellent

Luis

Stayed 3 nights in Jul 2023

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is amazing. The room was a bit pricey, but was luxurious. Unfortunately the weather was not the greatest during our trip, we had hoped for some sunbathing, but that did not happen. The breakfast buffet was wonderful. The dinner menu at the hotel restaurant was odd...python breast was one of the more memorable choices. We ended up eating dinner at a nearby cafe instead. We left our bags at the hotel for our trip to the Guggenheim. The staff was extremely helpful with the bag check process and getting us a cab to the airport. Highly recommend.
Stayed 1 night in Jun 2023

10/10 Excellent

Leanne

Travelled with group
Great location between two tram stops. Big bedroom and bathroom. Views over the park. Varied breakfast and nice bar.
Stayed 3 nights in Jun 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 3 nights in Jun 2023

6/10 Okay

Connie, Mexico

Disliked: Cleanliness
El hotel Melia Bilbao deja mucho que decir. Los Baños de las aéreas comunes del hotel no estaban limpios pues un día antes había habido una fiesta de graduación y nadie los limpio por varias horas. El check in también fue caótico puesto que se tardaron demasiado, la chica no fue amable y mucho menos empatica. El cuarto era para 3 personas y sólo tenía lo necesario para dos personas, aunque luego lo solucionaron. Lo único rescatable es la amabilidad y atención de Igor quien en todo momento busco soluciones y hacernos sentir cómodas. Igor es un empleado de primera y nos compenso por el mal servicio recibido previamente. Yo había estado en otros hoteles Melia, todos buenos, pero el de Bilbao NO lo es. Aún así quiero reconocer y agradecer a Igor. Lo cierto es que este hotel tiene mucho por mejorar y muchas áreas de oportunidad. Gracias
Stayed 2 nights in Jun 2023

10/10 Excellent

Elias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a landmark all by itself, designed by the Mexican architect Ricardo Legorreta. Great location, friendly staff.
Stayed 2 nights in Jun 2023

4/10 Poor

Ligia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is not a 5 star hotel. The facilities are old. We had issues with AC not working and had to change rooms 3 times.
Stayed 4 nights in Jun 2023

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service
Location very good and good service and acomodations. Not like: there are areas inside the hotel that need maintainance, for example a wall in our room had stains (need paint) and damaged carpets in the hallways.
Stayed 2 nights in May 2023

6/10 Okay

sterling

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I was not happy that the pool was closed. I chose this property specifically for pool.
Stayed 2 nights in May 2023

10/10 Excellent

Robert, Atlanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel. It was our second stay there. The staff is extremely helpful. The location next to the beautiful park is wonderful. Very busy breakfast staff is always in a cheerful mood & the food is delicious. We hope to stay at this hotel again someday.
Stayed 6 nights in May 2023

10/10 Excellent

Rebecca M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Quiet
Hotel was very clean and quiet. One night stay but very helpful organizing taxi for 4 adults with a ton of luggage for 5am. Would stay again.
Stayed 1 night in May 2023

10/10 Excellent

Evdoxia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, architecture and design
Stayed 3 nights in Apr 2023

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Lixing

Stayed 2 nights in Apr 2023

10/10 Excellent

Maria del Mar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, friendly staff. Made our stay a real vacation :)
Stayed 6 nights in Apr 2023

10/10 Excellent

Hayley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, large clean room. Would recommend.
Stayed 2 nights in Mar 2023

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2023

10/10 Excellent

simona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
They were wonderful from start to finish . Check in was smooth , the rooms were clean , breakfast service was faultless ( great variety of cold dishes , lots of fruit , cheeses , many different cereals , a few hot dishes too ) and organized well . Even asked for recommendations for places to eat around town and that was great too . We also used the pool & sauna and could not fault anything .
Stayed 2 nights in Mar 2023

10/10 Excellent

Jean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very quiet and restful
Stayed 1 night in Feb 2023

10/10 Excellent

Osvaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 2 nights in Feb 2023

10/10 Excellent

Patricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanness and location were insuperable
Stayed 8 nights in Jan 2023

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice place though it could use a refresh — plus umbing gurgles and some of the rooms have funny smells.

8/10 Good

Jose, ANTIGUO CUSCATLAN

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lo mejor del hotel es su ubicación privilegiada y su personal muy atento. Sin embargo el hotel requiere un mayor esfuerzo en el mantenimiento de habitaciones.
Stayed 2 nights in Oct 2022

6/10 Okay

Michael

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Good location but needs to be renovated.
The rooms are very outdated and need the renovation. Carpet is old and dirty beyond the cleaning. Mattresses are not comfortable at all.
Stayed 1 night in Sep 2022