Ratings based on 1,000 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Posted 16 Oct. 2019
Gorgeous hotel and wonderful people - it’s a really unique property and we had a great stay. Highly recommend the hotel and possibly we enjoyed Bilbao so much as a result!
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 15 Oct. 2019
4 out of 5
by A verified traveller

Posted 11 Oct. 2019
We were there to go to Rioja, the wine country and to see the Guggenheim Museum. The Hotel was centrally located. It said it had been remodeled but the rooms were in not such a great shape.
2 out of 5
by A verified traveller from Dayton, OH

Posted 20 Sep. 2019
Not happy with the property overall. It’s no way close to being a 5star property.
3 out of 5
by A verified traveller from Vancouver

Posted 19 Sep. 2019
The front desk staff were great and the room perfect. The dinning room service was terrible and the hostess very rude. We walked out.
5 out of 5
by A verified traveller

Posted 10 Sep. 2019
It was a beautiful experience. We loved the hotel and the city!!!!!
3 out of 5
by A verified traveller

Posted 5 Sep. 2019
The shower head was broken. Staff were not very friendly.
5 out of 5
by A verified traveller

Posted 1 Sep. 2019
Location was great! Didn’t care for construction noises waking me up in the middle of the night.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 31 Aug. 2019
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 21 Aug. 2019 on Hotels