Despite overall good ratings, a massive construction site opposite the hotel makes it quite a noisy place to stay at the moment. This issue is only temporary but there is also a fire station 50m away on the same road. The staff is welcoming, helpful and very pleasant (except for one at the reception desk) and the rooms are clean and comfortable. It is also well located on the upper West side close to the Metro, shops, Central park and Museum of Natural History.
We wanted to stay in Manhattan for five nights without breaking the bank and we were completely satisfied with this hotel. It was clean, spacious, comfortable, and literally right across from a subway station. The bed was very comfortable and the room was very quiet. We also enjoyed having breakfast at Manhattan Diner, which was literally right next door, every morning. And we loved having a mini fridge and microwave in the room since we stayed so long. However, we could only walk to a few sights like the Museum of Natural History, Central Park, the Met, so I would definitely invest in a 7-day metro card if you’re going to be in town for more than a few days. We saw a lot and took the metro at least 2-6 times a day.
this a lovely hotel located in a wonderful neighborhood with short walks to almost anything one could want . Right across the street rom Museum of Natural History on 81st St. between CPW and Columbus Avenue. Loads of wonderful restos abound and there are bakeries, a Shake Shack, Starbucks and the formidable Zabar's just 2 blocks away. There are thrift stores, and beauty supply places as well as lovely places to stroll. The only thing missing in the neighborhood is a drugstore which is weird.
The major negative about this hotel is that the WiFi is not free and in this day and age that is a real deal breaker and outrageous. When I was there in April it was free.
The staff used to be rather cold but this time everyone was super friendly and helpful. The lobby is lovely.
There are steep steps up to entrance which some might find off putting but inside all is accessible and comfortable. Rooms are not spacious but provide every thing a visitor with simple expectation could want.
This is a quiet, friendly, pleasant place to stay, in a great neighborhood. We always felt that we were coming back 'home' when we returned from our exploration of the city. This is our new favorite place to stay in New York.
A friend who grew up in the city recommended staying at the Milburn as he stays there every time he goes back. It is an older hotel and very quaint. Our room was comfortable and had a small kitchenette. Free wifi...
We enjoyed being able to walk to so many neighborhood restaurants as well as Central Park. Close to many great museums too.
Traveller from New Mexico
This hotel is on Manhattan's Upper West Side, 4 blocks from Central Park, 10 blocks from Lincoln Center, and 2 miles from …More
I can't say enough about the staff at the Empire Hotel. From the moment I arrived, James took exceptional care of me. He personally assisted me to my room to make sure I would be comfortable. All throughout my stay, everyone was so accommodating and helpful. My son is a law student at Fordham (located steps away from this hotel.) What an wonderful spot to be.... so close to his college and the park and many many restaurants and attractions. This boutique hotel will be getting more of my business in the future. I can't wait to go back.
Some bemoan that the Upper West Side has become a version of the Upper East Side. Case in point: Columbus Circle’s Time Warner Center, one of New York’s priciest real estate. The Upper West Side includes the Lincoln Center for the Performing Arts, the American Museum of Natural History, and Columbia University. Harlem, the legendary African American neighborhood, lies north and caps Manhattan.