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Reviews of Silks Place Yilan

4.5 out of 5
Silks Place Yilan
No. 36, Minquan Rd., Sec. 2, Yilan, Yilan County

Reviews

9.4

Exceptional

Rating 10 - Excellent. 538 out of 728 reviews" "
Rating 8 - Good. 162 out of 728 reviews" "
Rating 6 - Okay. 17 out of 728 reviews" "
Rating 4 - Poor. 9 out of 728 reviews" "
Rating 2 - Terrible. 2 out of 728 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of the hotel is superb for kids who can drive as much as they like. The staff is helpful and nice. The food is scrumptious. We enjoyed a lot!
Stayed 2 nights in Mar 2024
Response from Madeleine on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback.We value all your previous opinions and suggestions, and hope to see you soon in the nearly future.Yours sincerely,Silks Place Yilan

10/10 Excellent

Theresa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids did not want to leave!
Stayed 1 night in Feb 2024
Response from Madeleine on 20 Feb 2024
Thanks for staying with us. We appreciate your feedback. We hope to see you soon in the nearly future.Yours sincerely,Silks Place Yilan

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything under one roof. Very kid friendly. Perfect for families with young kids.
Stayed 4 nights in Dec 2023
Response from Madeleine on 1 Feb 2024
Thanks for staying with us. We appreciate your feedback.We value all your previous opinions and suggestions, and hope to see you soon in the nearly future.Yours sincerely,Silks Place Yilan

4/10 Poor

Meixian

Stayed 3 nights in Dec 2023
Response from Madeleine on 27 Dec 2023
Thanks for staying with us. We appreciate your feedback.Hope to see you soon in the nearly future.Yours sincerely,Silks Place Yilan敬祝 平安順興Silks Place Yilan

6/10 Okay

Joshua

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Carstel is no longer available to foreign visitors but only for Taiwan guests.
Stayed 2 nights in Dec 2023
Response from Madeleine on 27 Dec 2023
Thanks for staying with us. We appreciate your feedback. We hope to see you soon in the nearly future.Best regards,Silks Place Yilan

10/10 Excellent

Hui Teng

Stayed 2 nights in Nov 2023
Response from Madeleine on 23 Nov 2023
Thanks for staying with us. We appreciate your feedback. We hope to see you soon in the nearly future.感謝您入住我們的飯店，感謝您的意見反應。期待仍有機會能再次與您服務。敬祝 平安順興Silks Place Yilan

10/10 Excellent

Avrel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is linked to a mall with huge supermarket. Plenty of activities for children. Only feedback was bed is too soft. Sleep was uncomfortable
Stayed 3 nights in Nov 2023
Response from Madeleine on 21 Nov 2023
Thank you for staying at Silks Place Yilan and for taking the time to share your valuable comments with us. We value all your previous opinions and suggestions. It is delightful to hear that you enjoyed your recent stay. Once again, thank you for your feedback. We look forward to serving you again in the near future.Yours sincerely,Silks Place Yilan

10/10 Excellent

Tammy C.

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly. Kids loved it so much
Stayed 2 nights in Oct 2023
Response from Madeleine on 23 Oct 2023
Thanks for staying with us. We appreciate your feedback.We value all your previous opinions and suggestions, and hope to see you soon in the nearly future.Yours sincerely,Silks Place Yilan

10/10 Excellent

CHIEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good. Convenient.
Stayed 1 night in Oct 2021
Response from Madeleine on 1 Nov 2021
Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Guest service manager of Silks Place Yilan

10/10 Excellent

Wai Wong

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Relaxing Trip
Amazing !!! At first when we arrived by car, we thought this place looks a bit down. Their hotel entrance is very low key, and does not feel grand. you can opt to drop off your luggage and they will deliver to your room. The hotel is next to a shopping mall (literally stuck to it), and parking is plenty (shopping mall). Hotel reception is at 6FL. Once you get to the reception hall - it feels like a proper 5 star hotel. The room and service are just as you expect from a 5 star hotel. We had room with balcony. Must try the Red-lantern restaurant where they serve Yilan's best Roast Duck. Oh, there is also a cinema at the mall. There is a direct access from the hotel - feels like royalty. Last but not least, you can watch all the movies you wanted - for FREE. Just book the tickets with concierge.
Stayed 2 nights in Sep 2021
Response from Madeleine on 7 Oct 2021
Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions. Sincerely look forward to welcoming you back in the near future. Yours sincerely, Madeleine Chang Guest Service Manager of Silks Place Yilan

8/10 Good

Lin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Madeleine on 22 Sept 2021
感謝您的入住及意見回饋。 我們不斷致力創建親子家庭歡樂旅遊，在各方面軟硬體設施及活動規劃上，很用心經營，一切為大朋友小朋友再再著想。 非常感謝您的光臨與指教，也期待未來能再次為您服務。 敬祝 平安順興 Madeleine Chang Guest Service Manager of Silks Place Yilan 疫情期間，請您保重。期待未來您再次入住。

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Madeleine on 19 Apr 2021
感謝您入住我們的飯店，感謝您的意見反應。 期待仍有機會能再次與您服務。 敬祝 平安順興 Madeleine Chang Guest Service Manager of Silks Place Yilan

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Madeleine on 25 Nov 2020
感謝您入住我們的飯店，感謝您的評分。 期待仍有機會能再次與您服務。 敬祝 平安順興 Madeleine Chang Guest Service Manager of Silks Place Yilan

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice family hotel! Love the free VW golf rental, free movies, and the food.
Stayed 2 nights in Sep 2020
Response from Madeleine on 30 Sept 2020
Thank you for the encouraging comments you gave us . We are delighted to know that you and your families enjoyed staying with us. Sincerely look forward to welcoming you back in the near future. Yours sincerely, Madeleine Chang Guest Service Manager of Silks Place Yilan

10/10 Excellent

YI LIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Madeleine on 31 Aug 2020
Dear Yi Lin, 非常感謝您撥冗給予滿分評價。很高興入住期間能夠讓您感受到我們的價值與親切款待，我們將會持續不斷地更新飯店設施。 期待您再次入住。 Yours sincerely, Madeleine Chang Guest Service Manager of Silks Place Yilan

10/10 Excellent

DAISY HUI-CHUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel for family with kids!
Stayed 1 night in Aug 2020
Response from Madeleine on 25 Aug 2020
Dear Daisy, Thanks for staying with us. We appreciate your feedback. We are delighted to know that you and your families enjoyed staying with us. Sincerely look forward to welcoming you back in the near future. Yours sincerely, Madeleine Chang Guest Service Manager of Silks Place Yilan

10/10 Excellent

HsiHuang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Madeleine on 13 Aug 2020
Dear HsiHuang, 感謝您入住我們的飯店，感謝您的意見反應。 期待仍有機會能再次與您服務。 Yours sincerely, Madeleine Chang Guest Service Manager of Silks Place Yilan

10/10 Excellent

Verified traveller

We had a great time at the hotel! Superb service and
Stayed 1 night in Jun 2020
Response from Madeleine on 3 July 2020
Dear Madam, Dear Sir, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Guest service manager of Silks Place Yilan

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family trip
Great family hotel. Kids love it.
Stayed 1 night in Jun 2020
Response from Madeleine on 5 June 2020
Dear Alan, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Guest service manager of Silks Place Yilan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Madeleine on 6 Jan 2020
Dear Madam, Dear Sir, Thanks for staying with us. We appreciate your feedback. We hope to see you soon in the nearly future. 感謝您入住我們的飯店，感謝您的意見反應。 期待仍有機會能再次與您服務。 Yours sincerely, Madeleine Chang Guest Service Manager of Silks Place Yilan

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are helpful generally. The rug in room needs more attention. The staff did not tell us the bank and shopping mall nearby had foreign exchange service.
Stayed 3 nights in Dec 2019
Response from Madeleine on 6 Jan 2020
Dear Madam, Dear Sir, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Guest service manager of Silks Place Yilan

10/10 Excellent

Kian Neng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very kids friendly
Kids paradise.
Stayed 2 nights in Nov 2019
Response from Madeleine on 17 Dec 2019
Dear Kian Neng, Thanks for staying with us. We appreciate your feedback. We hope to see you soon in the nearly future. Have a FANTASY day with us! Yours sincerely, Madeleine Chang Guest Service Manager of Silks Place Yilan

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family-oriented 5 star hotel in Yilan. The best things about the stay are the motorised vehicles for kids to drive up to the doorstep, free movies at the cinema and the carstel where you are given a car FOC to drive (condition is you must stay 2 nights). Many other activities for kids and adults. Hotel is linked to Luna plaza with movie theatre.
Stayed 2 nights in Dec 2019
Response from Madeleine on 17 Dec 2019
Dear Madam, Dear Sir, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Guest service manager of Silks Place Yilan

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a hotel which is quite suitable for spending time with kids.
Stayed 1 night in Dec 2019
Response from Madeleine on 11 Dec 2019
Dear Madam, Dear Sir, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Have a FANTASY day with us! Yours sincerely, Madeleine Chang Guest service manager of Silks Place Yilan

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 2yo toddler enjoyed the facilities tremendously! We didnt stay at the 8th/9th floor but seeing how noisy it can get there, we didnt regret it either. My boy couldn't really steer the vehicles but my husband kept bending down to steer for him. Haha.
Stayed 2 nights in Nov 2019
Response from Madeleine on 11 Dec 2019
Dear Madam, Dear Sir, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see your toddler could steer the vehicles next time.^_^ Have a FANTASY day with us! Yours sincerely, Madeleine Chang Guest service manager of Silks Place Yilan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Madeleine on 3 Dec 2019
Dear Madam, Dear Sir, Thanks for staying with us. We appreciate your feedback. We hope to see you soon in the nearly future. 感謝您入住我們的飯店，感謝您的意見反應。 期待仍有機會能再次與您服務。 Have a FANTASY day with us ! Yours sincerely, Madeleine Chang Guest Service Manager of Silks Place Yilan

10/10 Excellent

A, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time and the service standards remain high. My son enjoyed himself on the car riding and we will be back again
Stayed 2 nights in Oct 2019
Response from Madeleine on 16 Oct 2019
Dear A, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Customer service manager of Silks Place Yilan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Madeleine on 14 Oct 2019
Dear Madam, Dear Sir, Thanks for staying with us. We appreciate your feedback. We hope to see you soon in the nearly future. 感謝您入住我們的飯店，感謝您的意見反應。 期待仍有機會能再次與您服務。 Yours sincerely, Madeleine Chang Customer Service Manager of Silks Place Yilan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food, nice place coming with children.good staff.
Stayed 1 night in Oct 2019
Response from Madeleine on 14 Oct 2019
Dear Madam, Dear Sir, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Customer service manager of Silks Place Yilan

10/10 Excellent

Andrew

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Madeleine on 1 Oct 2019
Dear Andrew, Thanks for staying with us. We appreciate your feedback. We hope to see you soon in the nearly future. 感謝您入住我們的飯店，感謝您的意見反應。 期待仍有機會能再次與您服務。 Yours sincerely, Madeleine Chang Customer Service Manager of Silks Place Yilan

10/10 Excellent

Wanlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing
Stayed 1 night in Sep 2019
Response from Madeleine on 1 Oct 2019
Dear Wanlin , 感謝您入住我們的飯店，感謝您的意見反應。 期待仍有機會能再次與您服務。 Yours sincerely, Madeleine Chang Customer Service Manager of Silks Place Yilan

10/10 Excellent

C, HK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good for family, fee car rental for 2 nights, great rides for kids
Stayed 2 nights in Aug 2019
Response from Madeleine on 21 Aug 2019
Dear C, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Customer service manager of Silks Place Yilan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Madeleine on 5 Aug 2019
Dear Madam /Sir, Thanks for staying with us. We appreciate your feedback. We hope to see you soon in the nearly future. 感謝您入住我們的飯店，感謝您的意見反應。 期待仍有機會能再次與您服務。 Yours sincerely, Madeleine Chang Customer Service Manager of Silks Place Yilan

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, lots of fun facilities, lots of activities to attend, free movie , busy during the stay, non-stop to play, breakfast selection and taste, it is recommended
Stayed 1 night in Jul 2019
Response from Madeleine on 31 July 2019
Dear Madam /Sir, Thank you for the encouraging comments you gave us on our breakfast restaurant, facilities and activities as well. We are delighted to know that you and your families enjoyed staying with us. Sincerely look forward to welcoming you back in the near future. Yours sincerely, Madeleine Chang Customer Service Manager of Silks Place Yilan

8/10 Good

Wong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kids from 3-7 should be happy with the vehicles provided. The swimming pool is a bit small but is suitable for kids. Highly recommends to try to Chinese restaurant. The duck dishes is amazing.
Stayed 2 nights in Jul 2019
Response from Madeleine on 31 July 2019
Dear Wong, Thank you for the encouraging comments you gave us on our Chinese restaurant. We are delighted to know that you and your families enjoyed staying with us. Sincerely look forward to welcoming you back in the near future. Yours sincerely, Madeleine Chang Customer Service Manager of Silks Place Yilan

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fun hotel for kids! My kids love driving in the corridor.
Stayed 1 night in Jul 2019
Response from Madeleine on 26 July 2019
Dear Madam /Sir, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Customer service manager of Silks Place Yilan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Madeleine on 25 July 2019
Dear Madam /Sir, Thanks for staying with us. We appreciate your feedback. We hope to see you soon in the nearly future. 感謝您入住我們的飯店，感謝您的意見反應。 期待仍有機會能再次與您服務。 Yours sincerely, Madeleine Chang Customer Service Manager of Silks Place Yilan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Madeleine on 24 July 2019
Dear Madam /Sir, Thanks for staying with us. We appreciate your feedback. We hope to see you soon in the nearly future. 感謝您入住我們的飯店，感謝您的意見反應。 期待仍有機會能再次與您服務。 Yours sincerely, Madeleine Chang Customer Service Manager of Silks Place Yilan

8/10 Good

Pou Leng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Madeleine on 16 July 2019
Dear Pou Leng, Thanks for staying with us. We appreciate your feedback. We hope to see you soon in the nearly future. 感謝您入住我們的飯店，感謝您的意見反應。 期待仍有機會能再次與您服務。 Yours sincerely, Madeleine Chang Customer Service Manager of Silks Place Yilan

8/10 Good

Sum Fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Madeleine on 30 May 2019
Dear Sum Fong, Thanks for staying with us. We appreciate your feedback. We hope to see you soon in the nearly future. 感謝您入住我們的飯店，感謝您的評分回饋。 期待仍有機會能再次與您服務。 Yours sincerely, Madeleine Chang Customer Service Manager of Silks Place Yilan

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 3 nights in May 2019
Response from Madeleine on 28 May 2019
Dear Madam /Sir, Thanks for staying with us. We appreciate your feedback. We hope to see you soon in the nearly future. 感謝您入住我們的飯店，感謝您的意見反應。 期待仍有機會能再次與您服務。 Yours sincerely, Madeleine Chang Customer Service Manager of Silks Place Yilan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Madeleine on 16 May 2019
Dear Madam /Sir, Thanks for staying with us. We appreciate your feedback. We hope to see you soon in the nearly future. 感謝您入住我們的飯店，感謝您的意見反應。 期待仍有機會能再次與您服務。 Yours sincerely, Madeleine Chang Customer Service Manager of Silks Place Yilan

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great. in particular the playground at 8/F for the kid and the car rental service.
Stayed 2 nights in Apr 2019
Response from Madeleine on 30 Apr 2019
Dear Madam /Sir, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Customer service manager of Silks Place Yilan

8/10 Good

J

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very kid friendly, kids loved 8th and 9th floor race tracks that leads to their room and they can park their car in front of the room. The rooms were dated but spacious. Breakfast buffet wasn’t great, luckily the hotel is attached to a mall, there’s other restaurants available on 4th floor.
Stayed 1 night in Apr 2019
Response from Madeleine on 30 Apr 2019
Dear J, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Customer service manager of Silks Place Yilan

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property for taking kids on holiday. Ride on electric cars for fantasy castle rooms on levels 8 & 9. Outdoor playground including jumping castle etc. Free movies at the cinema complex within same building. Included breakfast. Nice toiletries in room. Definitely a place to come to with kids.
Stayed 2 nights in Apr 2019
Response from Madeleine on 3 May 2019
Dear Madam /Sir, Thank you for the encouraging comments you gave us on our facilities and activities as well. We are delighted to know that you and your families enjoyed staying with us. Sincerely look forward to welcoming you back in the near future. Yours sincerely, Madeleine Chang Customer Service Manager of Silks Place Yilan

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good hotel for kids. they love the cars! The food is also very good. definitely one of the best hotels for family
Stayed 2 nights in Apr 2019
Response from Madeleine on 22 Apr 2019
Dear Madam /Sir, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Customer service manager of Silks Place Yilan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids Haven
Kids facilities are amazing. Driving electric cars, inflatables, slides, ball pits, tents for kids to sleep in. Tooth brush, tooth paste and slippers for kids size.
Stayed 1 night in Mar 2019
Response from Madeleine on 25 Mar 2019
Dear Madam /Sir, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Customer service manager of Silks Place Yilan

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location walking distance to shopping and restaurants very clean property nice rooms and comfortable beds a little high priced property is for family vacations
Stayed 1 night in Feb 2019
Response from Madeleine on 4 Mar 2019
Dear Madam /Sir, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Customer service manager of Silks Place Yilan

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was amazing. Great place for family. The Shopping mall attached to the hotel offers great selection of food. My kid don't want to leave.
Stayed 3 nights in Feb 2019
Response from Madeleine on 27 Feb 2019
Dear Leo, Thanks for staying with us. We appreciate your feedback. We value all your previous opinions and suggestions, and hope to see you soon in the nearly future. Yours sincerely, Madeleine Chang Customer service manager of Silks Place Yilan

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Madeleine on 2 Apr 2019
Dear Madam /Sir, Thanks for staying with us. We appreciate your feedback. We hope to see you soon in the nearly future. 感謝您入住我們的飯店，感謝您的意見反應。 期待仍有機會能再次與您服務。 Yours sincerely, Madeleine Chang Customer Service Manager of Silks Place Yilan