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Reviews of Old Infirmary

4.5 out of 5
Old Infirmary
18 - 20 Silver Street, Worcester, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 67 out of 106 reviews" "
Rating 8 - Good. 21 out of 106 reviews" "
Rating 6 - Okay. 11 out of 106 reviews" "
Rating 4 - Poor. 4 out of 106 reviews" "
Rating 2 - Terrible. 3 out of 106 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Libby

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Tim

Travelled with partner
The shower was good. The bed was comfortable and clean. The throw on the sofa hid its poor stained condition and it was not comfortable. Different sized wine glasses were provided. A tea towel was provided. There was no draining board, so the tea towel was needed to stand the washed items on and was not available to dry up. The carpet was stained. No welcome pack was provided (described on the website). The housekeeper said she could only get some items, so there was no point, as people would only complain. There were plenty of tea bags. 5 servings of milk were provided for 2 people for a 4-day stay. Minimal cutlery and crockery were provided (a single side plate and 2 dinner plates), not adequate to cut up rotisserie chicken. There wasn't a spare knife to butter bread. There was salt but no pepper. The kettle (for hot plate) had no whistle. No microwave instructions were provided and the housekeeper supplied a copy for a different microwave. The small rubbish bin had no extra bin bags and no instructions for disposing of extra rubbish. We provided initial feedback (requested by Expedia). The housekeeper (Laura) contacted us and addressed some of our concerns. When challenged on the assorted wine glasses, she replied guests just steal things, so there was no point in providing matching ones. She said one tea towel was provided, as guest leave the washing up for her to do. We feel we were misled by the description of this as being a "luxury serviced studio apartment".
Stayed 4 nights in Mar 2024
Response from Dim on 11 Mar 2024
Hi Tim, a number of your grievances are pretty common sense. The inability to use a standard microwave is more of a ‘you’ issue than us. We like to keep the milk fresh, so provide 5/6 servings, if you require more, we can provide more. Same for tea towels. The assorted wine glasses you refer to are different because some are champagne glasses, and they differ to the other standard wine glasses. The welcome pack you refer to, is on the coffee table. Very hard to miss, unless you were looking for a ‘welcome gift’ as you alluded to. The instructions for extra refuse is again pretty straightforward. We have 4 huge commercial bins in the car park clearly labelled for the use of the hotel and its guests. If you still needed assistance you could have asked the housekeeper to dispose of daily and she would have happily obliged as she did when you requested extra tea towels, milk, sponges etc. Apologies if it seems my reply is strong, but you booked to stay for 4 nights, not a month and also you may have thought you booked the Burj Khalifa. Despite your poor rating, we still wish you well, and hope you find happiness elsewhere.

8/10 Good

Scott

Business traveller
Liked: Cleanliness, room comfort
Apartment was very comfortable and well furnished. Did experience some noise from the Asda loading bay and the AC generator. However accom was value for money
Stayed 1 night in Feb 2024
Response from Dim on 12 Mar 2024
Hi Scott, Thank you for staying with us. The Asda bay is frustrating but unfortunately out of our hands. One of the disadvantages of being placed in the city centre sadly.We're glad you enjoyed your stay and hope to see you again soon. Best Wishes

10/10 Excellent

Chris

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Worcester Luxury Apartments on 8 Feb 2024
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Always fantastic
The Old Infirmary never disappoints, always an absolutely fantastic stay, perfect accommodation whichever room you choose and communication is outstanding, already looking forward to next time….
Stayed 1 night in Jan 2024
Response from Worcester Luxury Apartments on 8 Feb 2024
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

10/10 Excellent

ROBERT

Liked: Cleanliness, room comfort
Upscale studio apartment
Comfortable New Year stay in upscale studio apartment in unique building. Good location for city centre.
Stayed 2 nights in Dec 2023
Response from Worcester Luxury Apartments on 8 Feb 2024
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Christmas 2023
Warm space - perhaps a little too much so - great for winter but in summer might be stifling. Ground floor so kept blinds down. Quite a distance from where I needed to be - might be great if had a car but came by train. Did not cook whilst there but very basic provision and only instant coffee and breakfast tea bags. Only spoke to staff by phone but very helpful as organised a desk & chair. Did not see anyone at all during stay. Would I stay again - depends on the reason for visit - if work then maybe.
Stayed 4 nights in Dec 2023

10/10 Excellent

Clive

Stayed 2 nights in Nov 2023
Response from Worcester Luxury Apartments on 8 Feb 2024
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

10/10 Excellent

Karen

Liked: Cleanliness, room comfort
Everything you need in a great location. Well decorated, comfy and clean apartment
Stayed 1 night in Dec 2023

10/10 Excellent

Claire

Liked: Cleanliness, room comfort
Central location
Unusual property transformed into apartments, everything you need in a great location, near to train stations & the centre, ideal for visiting the Victorian market. Easy access, comfy room & all very clean.
Stayed 1 night in Dec 2023

8/10 Good

grant

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well decorated, nice touches, warm, easy access, plenty of parking
Stayed 1 night in Nov 2023

10/10 Excellent

Brandon

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Perfect
Fantastic, Everytime we stay here it’s perfect
Stayed 1 night in Nov 2023
Response from Worcester Luxury Apartments on 22 Nov 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Issues with the room
The room itself was lovely and clean. However the code that was given to access the apartment was not working. We therefore had to wait 10 to 15 minutes in the cold to get a new code. The room was cold, therefore I turned on the radiator by turning the taps at the end. When it got too warm, I tried to turn it off but it would not turn off. I called the helpline but they said they would not be able to help. I had to sleep with no duvet on, window open and luckily there was also a fan available to help me cool down. There was also a light that we could not find a switch for that stayed on all night, this also disturbed my sleep.
Stayed 1 night in Oct 2023
Response from Worcester Luxury Apartments on 22 Nov 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

10/10 Excellent

Anson

Travelled with partner
Liked: Cleanliness, amenities
Great location and excellent facility. Parking was a breeze which was appreciated. The bed was cozy and the shower was great (although it lacks a shelf). Sink did not have a stopper in the kitchen which was a minor inconvenience.
Stayed 2 nights in Sep 2023
Response from Worcester Luxury Apartments on 21 Oct 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

10/10 Excellent

NA

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Worcester Luxury Apartments on 28 Sept 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

10/10 Excellent

Gregg

Liked: Cleanliness, amenities, property conditions & facilities
Nice character property
Stayed 1 night in Sep 2023
Response from Ellie on 25 Sept 2023
Thank you for yor kind words and ratings.

10/10 Excellent

Aishwarya

Liked: Cleanliness, room comfort
It was a very nice stay I was comfortable their and I love the place I will recommend place for comfy stay
Stayed 1 night in Sep 2023
Response from Jasmine on 22 Sept 2023
Thank you for your kind rating and words. We hope to see you again soon.

10/10 Excellent

marc

Stayed 1 night in Sep 2023
Response from Jamie on 22 Sept 2023
Thank you for your kind rating. We hope to see you again soon.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautifully decorated and design of old with new was perfect. Lovely place, would highly recommend!
Stayed 1 night in Aug 2023
Response from Worcester Luxury Apartments on 25 Aug 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

10/10 Excellent

D

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Worcester Luxury Apartments on 12 Aug 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

10/10 Excellent

Ella

Liked: Cleanliness, room comfort
Perfect location to city centre Loved the nightlife
Stayed 1 night in Aug 2023
Response from Worcester Luxury Apartments on 10 Aug 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

8/10 Good

Matthew

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Worcester Luxury Apartments on 10 Aug 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

10/10 Excellent

Mary

Liked: Cleanliness, room comfort
Stay here!
Wonderful stay at the Old Infirmary. The juxtaposition of this Grade 2 listed, and very sensitively renovated, building next to a Sports Direct and Asda is itself worth a visit. Excellent central location benefiting from free parking and an earlyish check-in (2 pm). Comfy apartment and loved the Molton Brown toiletries. Well worth a stay. I would book again if we come back to Worcester.
Stayed 1 night in Jul 2023
Response from Worcester Luxury Apartments on 27 July 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Worcester Luxury Apartments on 27 July 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

6/10 Okay

Roy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Kitchenette was disappointing There was minimum cutlery, crockery and storage space. No toaster except the grill in the microwave if you were happy to wait 10-15 minutes for 1 slice of toast. No full size fridge/freezer as claimed instead a small fridge with a larger than usual icebox and no draining board at the sink. A hook on the back of the bathroom and front door would have been useful and also instructions for the TV. I would not call this a luxury apartment. However a very comfortable bed and within easy walking distance to the city centre
Stayed 7 nights in Jun 2023
Response from Emily on 10 July 2023
Hi Roy, Thank you for your feedback, but not sure what instructions you required to work a standard TV with a remote. Also unsure on how much cutlery and crockery you require when only maximum two people permitted to stay, but we have 6 of each items, which is ample especially considering you only stayed the one night.

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
It's right next to the market and just a cross the street from plenty of shops, resturants, and bars. The building and room were very pretty and have a lot of history to it.
Stayed 7 nights in Jun 2023
Response from Worcester Luxury Apartments on 19 June 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Great vibe in an old building with long history
Old building with greatly renovated rooms, very cool vibe/furnitures used, parking right outside, good discription on how to find the building and how to get in - well organized. If you’re a light sleeper: building is old and it’s possible to hear your upstairs neighbor’s every footprint :)
Stayed 1 night in Jun 2023
Response from Worcester Luxury Apartments on 19 June 2023
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.

8/10 Good

Randall

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was great until Saturday night when other guests returned at 2am and stomped around upstairs for an hour. Otherwise highly recommended.
Stayed 3 nights in May 2023
Response from Old Infirmary on 28 May 2023
We would like to thank you for booking at Old Infirmary. Looking forward to your next booking.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from Old Infirmary on 21 May 2023
We would like to thank you for booking at Old Infirmary. Looking forward to your next booking.

10/10 Excellent

Sally

Liked: Cleanliness, amenities
This is a lovely property tucked away behind a restaurant. It's very easy to walk into town from here. The decor was great and the kitchenette was very well appointed. The building is listed and dates back hundred of years, so you can hear a few creaks as people use the stairs but that's normal for a property of this type. The staff (I spoke to Laura) were extremely helpful. I would stay here again.
Stayed 1 night in May 2023
Response from Old Infirmary on 19 May 2023
We would like to thank you for booking at Old Infirmary. Looking forward to your next booking.

8/10 Good

christopher

Stayed 2 nights in May 2023
Response from Old Infirmary on 19 May 2023
We would like to thank you for booking at Old Infirmary. Looking forward to your next booking.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, room comfort
Great value
What a fantastic little guy place. Very high at a very reasonable price. Great communication with the staff. 1st class
Car space
Bed
Stayed 3 nights in Apr 2023
Response from Old Infirmary on 30 Apr 2023
We really appreciate your kind words and thank you for booking at Old Infirmary. Looking forward to your next booking.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Lovely, always look forward to return stays
Lovely place, great location, spot on communication
Stayed 1 night in Apr 2023
Response from Old Infirmary on 25 Apr 2023
We would like to thank you for booking at Old Infirmary. Looking forward to your next booking.

10/10 Excellent

Elizabeth

Stayed 2 nights in Apr 2023
Response from Old Infirmary on 16 Apr 2023
We would like to thank you for booking at Old Infirmary. Looking forward to your next booking.

4/10 Poor

Peter

Disliked: Cleanliness, room comfort
Hmmm
First impression of the building was very nice as it’s in a nice renovated condition. Access is very easy with the code provided. Parking was also fine. When I entered the room there was an odd odour coming from the sink, I could only best describe it as a strong bad breath smell. I let the owner know who told me they were aware and had already put drain blocked down the sink after the last guest had poured chip fat down the sink. Unfortunately the smell did not go during our stay even after the sink being run for ours. It ruined the overall experience and the I got told ‘it definitely doesn’t smell’ by the cleaner. I feel we should of been offered a different room
Stayed 4 nights in Mar 2023

10/10 Excellent

Kevin

Liked: Cleanliness, room comfort
Wonderful apartments
Wonderful warm greating by Laura Apartment location was fantastic Can't fault the place
Stayed 2 nights in Mar 2023
Response from Emily on 3 Apr 2023
Thank you for your kind words. We hope to see you again soon.

10/10 Excellent

Hilary

Stayed 1 night in Mar 2023
Response from Emily on 3 Apr 2023
Thank you for your kind rating. We hope to see you again soon.

8/10 Good

Vasileios

Travelled with group
Liked: Cleanliness, room comfort
Very nice place but be aware of the noise
The place is very beautiful, extremely nice style and decoration. In a good location for trains etc, however it is in a very noisy area, we have been woken up at 5 am because of some deliveries for the supermarket next door.
Stayed 3 nights in Mar 2023
Response from Old Infirmary on 7 Mar 2023
We would like to thank you for booking at Old Infirmary. Apologies for any inconvenience you have experienced. But still, we are looking forward to your next booking.

8/10 Good

Nicole

Stayed 1 night in Jan 2023
Response from Old Infirmary on 23 Feb 2023
We would like to thank you for booking at Old Infirmary. Looking forward to your next booking.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2023
Response from Old Infirmary on 18 Jan 2023
We would like to thank you for booking at Old Infirmary. Looking forward to your next booking.

10/10 Excellent

Chris

Liked: Cleanliness, room comfort
Stunning room, very comfy, spotlessly clean Will stay again
Stayed 1 night in Jan 2023
Response from Old Infirmary on 12 Jan 2023
Thank you for the kind words. We would like to thank you for booking at the Old Infirmary. Looking forward to your next stay.

10/10 Excellent

Debra

Stayed 1 night in Jan 2023
Response from Old Infirmary on 12 Jan 2023
We would like to thank you for booking at the Old Infirmary. Looking forward to your next stay.

10/10 Excellent

Thomas

Stayed 1 night in Nov 2022
Response from Charlie on 13 Dec 2022
Thank you so much for your kind rating. we wish you all the best. Warm regards

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness
Fantastic looking place. Just needs polishing
The noise in the early hours from the delivery lorry at Asda was a bit annoying. The draft from the poor fitting front door needs to be addressed. The fed is extremely comfortable.. however the fed squeaks and squeaks from just looking at it. When moving in your sleep the noise wakes you up. In the 4 nights I was there I have mastered the art of sleep dead still. As if I was laying in state.
Stayed 4 nights in Oct 2022
Response from Charlie on 13 Dec 2022
Thank you so much for your kind rating and feedback. We will look at the issues that you have raised and attend to them. Thank you again for supporting us. we wish you all the best, and hope to see you again soon.

10/10 Excellent

Steven

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022
Response from Old Infirmary on 2 Oct 2022
We would like to thank you for booking at Old Infirmary.

10/10 Excellent

Jo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wow! What a place! Absolutely stunning!
Stayed 1 night in Sep 2022
Response from Tabatha on 7 Oct 2022
Thank you for your kind words and rating. We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Great stay at the Infirmary
Female solo traveller. Arrived late at night and keypad was lit up, parking was directly outside and I felt very safe. Apartment was clean and well appointed. Communication was fast and friendly.
Stayed 2 nights in Aug 2022
Response from Tabatha on 7 Oct 2022
Thank you for your kind words and rating. We hope to see you again soon.

6/10 Okay

Sharon

Liked: Cleanliness
Should have been better
Was given the wrong code to enter the building. There is no reception or phone number to get help. I had to send an email. Fortunately someone called me with the correct code. Room very dark. Bathroom smelt damp. No electric kettle. No parking outside the rooms. I had to park in an adjacent area which had a lot of broken glass on the ground. Each time I wanted to leave or park my car there was a huge Asda Lorry blocking me in or out doing deliveries to Asda. Convenient to get to shops, bars and restaurants.
Stayed 1 night in Aug 2022