Thank you for your review!

Thank you for bringing these concerns to our attention. We apologise for any discomfort you may have encountered during your stay. It is important that we note that we send pre-arrival emails to all guests to inform them about potential noise disturbances, ensuring transparency. However, we acknowledge that despite our efforts, the noise level may have exceeded expectations during your stay. While we strive to provide a peaceful environment for all our guests, we understand that factors beyond our control, such as street noise, can impact your stay.Regarding the incense stick in the lobby, please be assured that they are not intended to mask any smoke odors, as we are strictly a non-smoking hotel. However, we acknowledge that they may have contributed to your discomfort, especially if you suffer from hay fever. Your feedback regarding the incense stick is duly noted, and we will review our policies to ensure they align with the needs of our guests.

Thank you for your kind words! We are thrilled to hear that the noise didn't disturb you and that you enjoyed your stay with us. We hope to welcome you back soon!

Thank you for a great review, we hope to welcome you back soon!

We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. We make every effort to accurately represent our hotel's atmosphere and amenities on our website, booking platforms and through pre-arrival messages, including the presence of a nightclub and karaoke events. We regret any discomfort caused by the cleaning scents and will take your comments into account as we strive to improve.

Thank you for a great review! We hope to welcome you back again soon!

Thank you for sharing your feedback with us. Our hotel is indeed located on the second floor, as advertised on all booking platforms. We understand that stairs can be challenging for some guests, and we appreciate your understanding. We strive to accommodate all our guests' needs and promptly issued a refund to ensure your comfort elsewhere.

Thank you for a great review Shaun! We hope to welcome you back soon.

Thank you for your review!

Thank you for your feedback. Could you please share more details about your experience? Your input helps us improve. Feel free to reach out directly if you prefer.

Thank you for a great review! We hope to welcome you back soon.

Thank you for your review!

Thank you for choosing our hotel. We're delighted you enjoyed the convenient location and comfortable amenities during your stay. We appreciate your understanding regarding the late-night music, and we're glad the provided earplugs helped. Your positive comments on our bed, sheets, and towels are much appreciated. We hope to welcome you back soon.

Thank you for your positive feedback and for choosing our hotel. We're thrilled you enjoyed your stay overall. We apologize for any concern caused by the electrical box; please note it is council property, but we take your safety seriously. We're actively addressing this issue. We appreciate your understanding and look forward to welcoming you back.

Thank you for a great review, we're glad to hear you enjoyed your stay. We hope to welcome you back soon!

Thank you for a great review! Were glad you enjoyed your stay with us. We hope to welcome you back soon!

Thank you for a great review! Were glad you enjoyed your stay with us. We hope to welcome you back soon!

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay and appreciate your understanding regarding the noise, as we have provided warnings on our booking platforms and in pre-arrival messages.Your comments about the kitchen closure on Mondays and Tuesdays have been duly noted. We understand the importance of accurate communication and will be taking your feedback into careful consideration to improve our messaging and avoid any future misunderstandings.We hope to welcome you back soon.

We are very disappointed in this review, Not once during your two night stay did you speak to any of our staff with your issues or concerns about the noise. It is clearly mentioned on every booking platform that we are a pub and we also send two pre arrival messages stating that there is noise, to avoid dissatisfaction of our guests. We are glad our reception staff were able to assist you in managements absence to find the information you claim we are being deceitful about.

Thank you for a great rating. However, we would like to clarify that upon reviewing our records, we have confirmed that your reservation was indeed for a twin room (two single beds), as indicated in the confirmation emails that were sent to you. Our reception staff also made every effort to assist and provide clarification by showing you on the documentation that you provided which supports your reservation for a twin room. We apologize that there were no alternative rooms available without notice and appreciate your understanding in this matter.

Thank you for a great review. We hope to welcome you back soon!

Thank you for your review, we hope to welcome you back soon.

Thank you for your review! We hope to see you again soon.

Thank you for your review..

Thank you for a wonderful review, we hope to welcome you back soon!

Thank you for your review! We are glad you enjoyed your stay with us.

Thank you for your Review!

Thank you for a great review! We hope to welcome you back soon!

Thank you for a fantastic review! We hope to welcome you back soon!

Thank you for a fantastic review! We hope to welcome you back soon!

Thank you for a fantastic review! We hope to welcome you back soon!

Thank you for a great review! We hope to welcome you back soon.

Thank you for a great review! We appreciate your kind words, and we hope to welcome you back soon.

Thank you for bringing your concerns to our attention, and we appreciate your patience as we looked into the issues you have now raised regarding the air conditioner and hot water. Our investigation post-check-out indicates that both systems in all three rooms you had booked are in proper working order.We understand the importance of a seamless stay, and we apologize for any inconvenience you may have experienced. Guest satisfaction is our priority, and we value your feedback.

Thank you for a great review! We appreciate your kind words, and we hope to welcome you back soon.

Thank you for a great review. We hope to welcome you back soon!

Thank you for a great review, we hope to welcome you back soon!

Thank you for a great review, we hope to welcome you back soon!

Thank you for a great review, we hope to welcome you back soon!

Thank you for a great review, we hope to welcome you back soon!

Thank you for your 5/5 review and for bringing the car scratch to our attention. We're thrilled you still had an overall positive experience.We apologize for any inconvenience caused. To assist you further, could you please share more details about the incident by contacting our customer service at (02) 4228 4466 so we can investigate and resolve this promptly.Your feedback is invaluable, and we appreciate your understanding.

Thank you for your review!

Thank you for a great review! We hope to welcome you back soon.

Thank you for sharing your experience with us. We'd like to clarify that the 200 'bond' was indeed voided on the day of your check-out. Typically, when a bond is voided, it means that the initial hold on your payment method has been released. If you have not seen your balance increase, we recommend getting in touch with your bank directly, as it may take a few business days for the funds to become available again, depending on your bank's policies.We apologize for any confusion or inconvenience you may have experienced, and we appreciate your understanding. If you have any more questions or concerns, please don't hesitate to reach out to us.

Thank you for your review!

Thank you for your review. We understand that the noise from the nightclub may not have met your expectations. However, we would like to clarify that we do mention this in our pre-arrival messages, on our website and on all external booking platforms to ensure complete transparency with our guests. We regret any misunderstanding in this regard.

Thank you for a great review. We are glad to hear you enjoyed your stay. We hope to welcome you back soon!

Thank you for sharing your concerns. We apologize for any inconvenience caused by the electrical transformer outside on the curbside. While it complies with safety regulations, we understand it affected your stay. We appreciate your understanding, and we issued a refund promptly to address your concerns and ensure your satisfaction.

Thank you for your review! We hope to welcome you back soon.

Thank you for a great review. We appreciate your kind words about our hotel. We hope to welcome you back soon!