Hi Scott,Sorry you feel that way.. Droppings you might have seen in the room was gecko poop, unfortunately the gecko loves our climate and they too poop. Toilet stains are from our artesian bore water and totally out of our control, however I do put blue loo in them to look little better. Our motel has recently changed hands, less than 6 months ago and in that time we have put new beds in our rooms, new linen we have also put new flooring in and we have the painter on the job now. We are waiting for other trades people to do necessary work. As far as saying the rooms are unclean I think that completely wrong, they may be a little old, but they are far from being unclean. There is insect spray in the rooms to deal with spiders, bugs, flies, mozzies etc., remember you were in the outback Queensland .Management.

Thank you Janine for your review. New owners have just taken over this month, we have been here only 2 weeks, however we are aware that there is a lot of work to be done. Refurbishment is in the works, new beds are on order. We are putting a filtration system on incoming water to try to alleviate as many of the issues due to the minerals the water contains. We hope to see you again in the future, if not only to see our new rooms.! Management

Thank you and we are so glad you enjoyed your stay :)

Hi Andrew,This is not what happened and you know that, but if it makes you feel better to tell lies and to explode what actually happened that is you problem, not mine.I wish you and your family all the best for the future.

Hi Rosemarie, Thank you for your review. We are new managers here and appreciate any feedback. We are endeavoring to get everything up to scratch and hope you enjoy your next stay.Kind RegardsKris

Hi Graham, We thank you for bringing the lamps to our attention and crockery, we have order more lamps through our electrician and have housekeeping updating the quantity of cups etc in each room. Unfortunately we have artesian bore water and this stains everything. The rooms are cleaned after each guest has checked out.

Hi Dallas, thank you and we're glad you had a good night sleep.

Hi Sebastian, Could you please let me know what room amenities you would like. We are a basic motel with Beds, tv, lovely new air-conditioners, tea, coffee facilities and an en-suite. We charge accordingly. Looking at your booking you paid $113 for a twin room. So please let me know what other amenities we could have provided? Especially for that price. We are not the Hilton, but we also don't charge Hilton Hotel prices. And please let me know what the customer service was lacking? We have lovely receptionist that are really lovely, so it is very upsetting when it is written otherwise with no explanation. Please contact the motel as I would be most interested to see what the problem was. If you came in after hours which I am starting to suspect then yes you would not have talked to a receptionist other than to let you know over the phone what your room number is. Some guests think we work all hours of the night, however we do have families we must take care of as well, so we cannot be here waiting in case someone needs service at 9pm or midnight. Kind Regards

Hi Andy, Sorry you had such a terrible experience. Just to address the issues raised. The water comes from the great artisan basin and goes through the town water plant. When hot it lets off a sulphur smell, luckily it is lovely to drink and perfectly fine. I still have only one head and have lived here for a long time. Spiders and bugs are rampant in the outback as are kangaroos. We fumigate regularly, however unfortunately when guests leave the door open bugs just wander in, really the insects have no manners. The sheets are launders very beautifully by a large laundry and delivered to us lovely and clean, maybe those insects that snuck in made your children itchy, just a thought. Thank you for letting the world of the internet know about the light not working, it would be really nice if guests would let us know as they have a bad habit of going out an inconvenient times. When told of the situation we jump into action and rectify the problem. And I see here that the bed had some fluff under it. We do check the bed and vacuum under them, sometimes in the busy times though it is longer between vacuuming so we will certainly address this. May I ask that you go to reception and discuss your concerns so they can be taken care of. It is sad for us, who work so very hard to try to make your experience pleasant and find out on the internet about issues that could have been taken care of. Thank you

Hi John, We have never advertised that we have a pool, we are in fact next door to the town pool and water park which is great for families. So please check your facts!!!! We have also never claimed to be 5 star brand new resort. It is an older motel which we are also working on to try to make it the best it can be, the price reflects the age of the motel, which you would know. We also cannot take credit for the town not have any other internet provider other than telstra. You would have to take that up with your internet provider. We get a lot of lovely comments said to us, and its disappointing when people are so hungry to jump on the internet to run businesses down. I just don't understand this.

Hi Alice, Thank you for your honest review. Yes in the outback we do have a lot of insects in summer and it is nice that someone recognizes that this goes hand in hand with the outback. We hope to see you back again.

Thank you Lee We hope to see you back again sometime.

Thank you Kerryn for taking the time to give us a lovely review, I wish more people would take the time like yourself as we often only see reviews when people are unhappy about something.