Hi Deborah, Thank you for your email and for choosing to stay at Ski Rider. We are happy to hear you had a positive experience with our staff. Parking is unallocated but spread throughout the property- apologies if this was miscommunicated to you. Reception can be unreliable due to our national park location but we do have boosters in the main building with free guest wifi and 2x TV lounges with Netflix for guest use. Our hotel is designed for those who wish to explore the area and beautiful national park. Our rooms vary from double/twin-share to 6-share rooms to accommodate families but are all private with ensuite bathrooms. Thanks again!

Thank you for taking the time to write a review for us.

Thank you!

We appreciate your positive review. We have many wonderful comments regarding our staff and the 'vibe' throughout our hotel. We are pleased we could be part of creating a memorable snow holiday for you.

We are disappointed that you do not feel as though you received appropriate assistance from reception whilst you were here. We don't normally provide assistance with transport to airports. Perhaps the receptionist you spoke with misunderstood your requirement. We are able to suggest transport companies who provide transfers and I believe that in this instance, because your phone did not receive service, that the receptionist offered you the use of our office phone. In relation to your small wound, I apologise. In many instances we can help by providing items from our first aid kit. It is unfortunate that at the time when you made your request at reception another guest in the hotel was experiencing a major medical emergency. If our receptionist trivialised your request, it would only have been due to her attention being diverted. We are sorry that you were not assisted on this occasion as all our guests and their well-being is of the upmost importance to us. Your request for an individual $500 cash out transaction was refused based on company policy. Ski Rider is situated in a bush setting 20km away from the nearest town. The town of Jindabyne is a regional base with banking facilities operating as a reduced service. Most of our guests operate on a cashless system, paying with credit card or using eftpos facilities. Ski Rider carries only a limited amount of cash on premises. We have a cash out limit of $100. Three members of your party were able to withdraw $100 each. The receptionist you spoke with was happy to perform these transactions for you. We take great pride in providing all our guests at Ski Rider, with the best experience possible, this includes all nationalities, religious denominations, genders, guests with disabilities etc. We are sorry you felt you were excluded from this.

Thank you for your 5/5 Review.

We really appreciate your comments. When you are next at Perisher we hope you can stay at Ski Rider longer.

Next time you stay with us, hopefully you will be able to stay longer. Thank you for your review.

Hi Nicci, We appreciate your review and love that you enjoyed your time at Ski Rider. We apologise that your room smelt musty when you arrived. Did you let reception know? It is not normal to have a musty smell. We ask that you contact us so that we can look into why that may have occurred. We hope this did not detract from your stay with us.

Hi Steve. Thank you for your 5 out of 5 review. We are pleased you enjoyed your stay.

Thanks for your review Christopher. We look forward to seeing you back at Ski Rider again.

Thank you for your review and rating of 4/5 for your stay at Ski Rider. Just to let you know that we generally only have schools staying during school holiday periods and where possible we always let our guests know that schools will be staying. As you booked through an online booking channel, it was not possible for us to pass on this information to you prior to arrival. We also suggest that when you travel with children, to bring a device pre-loaded with movies. This allows a bit of 'down time' for your young children in your room after a big day on the mountain. We do hope you took advantage of our free entertainment which is geared toward families during the school holiday period.

We are pleased you enjoyed your stay with us and the convenience of our free shuttle bus. Thank you for your review.

We are pleased you chose Ski Rider for your snow holiday. Ski Rider is located only 11km from Perisher, providing conveniently located accommodation and a free shuttle bus 9 times daily to get you on snow. We are not 5 star, however our facilities including on site equipment hire, free entertainment & included meals are among the many reasons guests choose Ski Rider. Thank you for your review and we hope to see you again in the future.

Hi Sonya, It is wonderful to learn that you have chosen Ski Rider over all other properties you have experienced in the Snowy Mountains. We look forward to welcoming you back again.

Hi Arman, Thank you for your review. We are pleased that you enjoyed your stay with us. Good to hear also that your brother enjoyed his chocolate cake for his birthday. We'll see you again.