Windward Pavilion | Terrace/patio
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Reviews of Qualia

5 out of 5
Qualia
20 Whitsunday Boulevard, Whitsundays, QLD

Reviews

9.8

Exceptional

Rating 10 - Excellent. 57 out of 65 reviews" "
Rating 8 - Good. 7 out of 65 reviews" "
Rating 6 - Okay. 0 out of 65 reviews" "
Rating 4 - Poor. 1 out of 65 reviews" "
Rating 2 - Terrible. 0 out of 65 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Cedric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Qualia muss man erleben! wunderschöne Anlage mit exklusiven großzügigen Villen mit eigenem Clubcar mit dem man die Insel erkunden kann,schöner Strand/ Poolbereich mit Wassersportmöglichkeiten die inklusive sind ,hier die wirklich engagierte superfreundliche Mia zu erwähnen! sehr angenehm der turn down service wo es Tee und Duftlämpchen gibt, sehr wohltuend für den Gast! 2 kleine Minuspunkte: Frühstück etwas chaotisch, Kaffee kommt nicht, Bestellungen werden verwechselt oder vergessen, jeden Tag die gleiche Frage nach Allergien.... Check in zunächst von Hamilton super freundlich, dann leider Mrs Holli arrogant ,fast feindselig und unterkühlt und emotionslos. Wir verlängerten den Aufenthalt dort für 2 Tage- kein freundliches Wort, dafür gleich die Summe und Aufforderungen der Kreditkarte, schade!!! Immerhin sind wir der zahlende Gast und hätte uns über ein paar warme Worte gefreut.Abgesehen davon, alles top!
Stayed 3 nights in Feb 2024

10/10 Excellent

Arley, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently spent 3 nights at Qualia Resort in early February 2024. The resort was breathtaking! We absolutely loved the staff and our Pavilion was extraordinary! We planned a fantastic excursion to the Great Barrier Reef via helicopter with a brief stop on Whitsunday Island's Whitehaven Beach. The resort has their own helipad. This resort is impeccable in every way and we cannot wait to return!
Stayed 3 nights in Feb 2024

10/10 Excellent

Meg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Lots of activities and delicious food.
Stayed 3 nights in Jan 2024
Response from Hotel Management on 1 Feb 2024
Thank you for your review!

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort... great location. Wonderful staff!
Stayed 3 nights in Oct 2023
Response from Hotel Management on 8 Nov 2023
Thank you for your review!

10/10 Excellent

Dean

Stayed 3 nights in Jul 2023

10/10 Excellent

David G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas at Qualia
Wonderful experience and where you will want to be for the year end holidays. Even with all the rain it was a happening place and lots of fun.
Stayed 10 nights in Dec 2020

10/10 Excellent

SAKURA, Gold Coast

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
最高のホテルでした。スタッフの対応も完璧。スムーズに困ることなく旅行できました。料理も本当に美味しかったです。
Stayed 3 nights in Dec 2020

10/10 Excellent

JeffC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was awesome , the views was great also From our room . Meals and services was 1st class. You get a golf cart to get around the island, lots of fun . Did a sunset cruise and went jet skiing, a must do.
Stayed 3 nights in Feb 2020

10/10 Excellent

Yan, Seattle, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful and best ocean side resort! The staff are very professional and wonderful and helpful. The pavilion we stayed is truly wonderful with total privacy and everything is to the expectation. The breakfast is excellent and the dinner dinning experience is spectacular! The pool and the surrounding is absolutely beautiful. The library has some most amazing book collections. It’s truly the best resort in the world.
Stayed 2 nights in Feb 2020

10/10 Excellent

Dr

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
I felt like we were in paradise. Service was fantastic, as were accomodations and views. My only regret is that we didn't stay another night.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every detail was thought of and the staff were absolutely amazing.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful peaceful seclusion. A great getaway. Amazing views. Food was extraordinary.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service, excellent facilities, staff provided a dream vacation.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The service and property and pavilions are outstanding. Unforgettable experience.
Stayed 4 nights in Dec 2018

10/10 Excellent

Thao, Canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seamless and unforgettable . Will definitely be back.
Stayed 3 nights in Aug 2018

10/10 Excellent

linda , sin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil and serene
Truly for couples and those who wants total privacy , peace and quiet. Turndown service was very nice with some nice touches. There were incidences of miscommunication eg: I requested for inroom breakfast dining on the check out day. We called reception the day b4 and the reception said a form will be brought to us. There wasn’t any. So we called the in dining and they gladly arrange. Breakfast was great though. But drinks ordered wasn’t brought to us. We saved the trouble n made it on our room in the room. The day before checkout , i called the reception to request to pick us up from our room at 10.30 am. For some strange reason , the pax came at 10am for the luggage. We were slightly confused. Beach club has this slip to inform about the timing of picking up lugguage which I find was really useful. Also our luggages were not in the van with us on the way to the airport. There was a slight panic when we do not see our luggages because the couple with us got theirs. It only came close to half an hr later which was explained to us the vehicle ( the one our luggage was on) broke down on the way here. Other than that , it was close to a perfect stay.
Stayed 2 nights in Feb 2018

10/10 Excellent

linda, adelaide sa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful nothing too much trouble staff excellent pool area amazing

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It's expensive, but the location, staff and facilities are second to none. The resort is very well planned, with huge 'pavillions' cleverly landscaped so that you don't even see your neighbours, it only ever felt like there was a handful of guests despite Qualia being fully booked when we were there. Staff were great, attentive professional without being intrusive. Highly, highly recommend the private beach transfers to local islands, where they'll set you up on a beach with your own parasol, beach loungers and lunch, usually without anyone else being anywhere nearby! Whitehaven is stunning, and getting there by helicopter even more so, especially when it leaves from Qualias own helipad! If you can spare the cash and have an occasion to justify the trip, don't hesitate.

8/10 Good

Tessa, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private relaxed resort
Thought the villas just gorgeous - spacious and private. Certainly the pick of the accommodation in Hamilton Island where the rest of the Island facilities are pretty tired. More variation is need with the food offering at Qualia. After 2 days I was ready to move on - not a noodle, rice or pasta on the menu and no spice or curry anywhere. Fine food although absolutely delicious is not always needed and for around the pool there needs to be more variety and more 'poolside' options. The quality of the cocktails varied depending on who made them. The pool is gorgeous, and the loungers, but not ideal when plane after plane is taking off over your head. Doesn't add to the ambience. The spa is a must - absolutely divine.

10/10 Excellent

JASON, MELBOURNE AUSTRALIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HAMILTON PERFECTION
FOR THE DISCERNING TRAVELLER A STAY AT QUALIA REPRESENTS ALL THAT ONE COULD ASK FOR IN A HOLIDAY. THE HIGH STANDARDS OF BOTH THE STAFF AND THE FACILITIES ARE EVIDENT UPON YOUR ARRIVAL AND CONTINUE THROUGHOUT YOUR STAY. WE COULD NOT RECOMMEND THE RESORT HIGHLY ENOUGH, WE WILL BE BACK!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Excellent room, superb staff, lovely food, would totally recommend

10/10 Excellent

KPZ, Sydney NSW, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Qualia - AAA+
Absolutely Amazing! The staff were very friendly and provided service like no other. There are great views from all the pavilions ... there is no need to even leave the resort. It was one of the best hotels we have ever stayed in and it comes highly recommended!

10/10 Excellent

Emme, Sydney NSW, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful Qualia
Visiting this spectacular part of the world and staying at the delightful Qualia hotel is a truly wonderful experience! All the hotel staff are exceptionally pleasant and helpful. We completely enjoyed every moment of our stay at Qualia and look forward to returning soon for another heavenly and relaxing break.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pure Bliss on Earth
Qualia is a sensory overload and pure bliss. We were picked up at the airport and after a short 5 minute drive arrived at the resort. Our first impressions were high with a glass of champagne waiting for us and a fabulous view out to the ocean. Qualia is understated luxury and emphasis is placed on maintaining the environment it is built in. This makes for a peaceful and private experience (as does the no children policy). The gardens are plentiful with native plants and animals a regular sighting. Our pavilion was very large with a huge bathroom featuring a bathtub which we spent every night in and lounge area to watch free first release movies. Each pavilion also has a large deck with lounges and a table. A complimentary bottle of Veuve champagne was waiting for us on arrival. The bathroom also features a large supply of Aesop products that are replenished every night. Each pavilion comes with a 2 person golf cart to easily travel around the resort and down to the pool and gym area on Pebble beach. You can also take the golf cart to explore the island - other resorts, restaurants and marina. Qualia is head and shoulders above all other hotels and restaurants on the island. It is also superior to the nearby 5 star Hayman Island resort. We will definitely be returning to the resort and will get full board included in our package because the restaurant is excellent and better than others on the island for the same price. In fact, the full board package offers better value for money in hindsight as you get breakfast, lunch and dinner. Breakfast was included in the standard package and it was beautiful. A fruit and yoghurt platter on arrival, fresh juices and smoothies plus an a la carte selection of cold and hot dishes. The pool at Pebble Beach also has a great lunch menu, our meals were of a very high quality, but it is on the expensive side. Be sure to book for the free island drop off and organise a picnic lunch. This was truly a special experience. When we arrived at our island it was already set up with beach umbrella and towels. The drop off is not actively promoted so you need to ask specifically for it. Another tip is to have early evening drinks in the Long Room where they often serve free canapes of gourmet dishes. My husband and I travel regularly and have stayed at some of the best hotels and resorts around the globe. Qualia met and exceeded our expectations and is easily one of the top 2 or 3 places we have stayed. Highly recommended you won't be disappointed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Qualia Hamilton Island
We have just returned from three days at Qualia - it is pure paradise. the accommodation is stunning - everything top class, the staff are wonderful and the food in the restaurant delicious. Can't wait to go back.

10/10 Excellent

Eisuke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常にきれいでサービスも最高でした。
Stayed 2 nights in Sep 2023
Response from Hotel Management on 8 Nov 2023
Thank you for your review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
綺麗で広くて最高の施設
Stayed 3 nights in Mar 2020

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeito .....
Stayed 4 nights in Jan 2020

10/10 Excellent

ミキッドマン, 神奈川県茅ヶ崎市

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
高かったけど、頑張って行って良かったです。 White Heaven Beach に短時間滞在するヘリツアーは、これまた高かったけど、人生最高のビーチでした。いい思い出ができました。
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Sensationelle Pavillons (Windward Pavilion) mit einer sehr hochwertigen Ausstattung und einem fantastischem Blick. Paradiesisch ... wir wollten unseren Urlaub sofort abbrechen und hierbleiben. Leider ist dies finanziell schwierig, denn die Übernachtung kostet richtig viel Geld. Möglicherweise zu viel Geld, das mag sein, das Gebotene ist allerdings auch absolute Premiumklasse. Leider hält das Organisationsteam des qualia nicht ganz mit, denn es gab im Vorfeld einige Kommunikationsdefizite, die sehr ungewöhnlich waren und einem Hotel in dieser Klasse niemals passieren dürften. Ein wirkliche Entschuldigung gab es nicht, die angebliche Info an den General Manager erfolgte wohl auch nicht, das war wenig professionell. Doch davon abgesehen ... weltklasse!
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
공항에서부터 짐 픽업 다 해주고 버기도 호텔 시설이며 룸컨디션이며 모든게 다 맘에 들었던! 돈것정없이 이것저것 다 시켜먹고 고메로 예약하길 백번잘했다!
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常に快適でした。部屋からの眺めもよく、のんびりと休暇を過ごせました。
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne Unterkunft.....nur für Paare geeignet!
Stayed 6 nights in Apr 2019

10/10 Excellent

Tomo, JAPAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
サービスが至る所まで行き届いており、すごく良かった。英語があまり得意ではない私たちにも、嫌な顔せず分かるまで説明をしてくれ、とても親切に対応してくれた。また従業員の皆様が明るくてとても好印象でした。
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

ゆかり

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても居心地の良いステキなホテルでした。 朝食が、10種類くらいから選べるのですが(オムレツやパンケーキなど)、2日間で色々試して、口に合うものがあまりなく、、、それらの選択肢は4日間同じだったので、最後は飽きてしまいました。そこだけ、残念でしたー。 ディナーはまた3日間は同じメニューですが、こちらは美味しいのが沢山あり、むしろ挑戦できないものもあったくらいです！
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

JTO, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

NORIE, Japan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
スタッフの対応は素晴らしかったですが、部屋のバスタブのお湯が出ずにシャワーしか使えませんでした。それ以外は不満は有りません。
Stayed 2 nights in Jul 2018

10/10 Excellent

haven, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
トータルで満足いく滞在をさせて頂きました。 日本人スタッフはおりませんが親切かつフレンドリーなスタッフの対応が非常に印象的でした！ マリーナまでは遠いデメリットはありますがバギーを無料貸出あるのでラクラク観光へも出ることが出来ました。 スパやアクティビティも充実しており2泊では足りないかと思います。またカンガルーにも滞在中会えたので良かったです‼
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ビューもサービスもとてもよいホテルでした。ロビーいくといちいち感動するぐらいに。 ホテルでプロポーズしたよって伝えたらお祝いにシャンパンもくれました！ハミルトン島いくならクオリアが絶対いいです！また行きたいホテルの一つです。 ひとつだけ、鳥好きでキバタンと絡みたいなら違うホテルがいいかも。
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高級リゾート
部屋はもちろん、サービスやスタッフが最高！シャンパンなどハネムーン特典が嬉しかった。飲み物やアクティビティ無料も助かった。ハネムーンに最適な最高級リゾートでした。ハネムーンでいくなら絶対クオリア！日本語は通じないが、日本語を話せるスタッフに電話つないでくれるのもありがたい。みんな必死に対応してくれるので嫌な気持ちになることがなかった。