Dear Guest, Thanks for taking the time to review your visit to our hotel and the nice feedback. It is pleasing to know that your stay with us was enjoyable. We look forward to welcoming you back. Kindest regards, Bert Degryse, General Manager

Best, First of all we would like to thank you for choosing our hotel Mercure Ostend for your holiday in Ostend. We would also like to thank you for the time you have taken to contact us. We are sorry that your stay did not fully meet your expectations. We hope to welcome you back to us in the near future. With kind regards, Bert Degryse General Manager

Beste gast, Bedankt dat je de tijd hebt genomen om jouw feedback te geven. We hopen je snel weer te verwelkomen in ons hotel. Met vriendelijke groet, Bert Degryse General Manager

Dear Guest, Thank you for your feedback. We really appreciate your mention of our kind team members. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. However, we do regret that you were not entirely satisfied with your room, and we assure you that we have taken your remarks into account. Thank you for letting us know that you appreciated our convenient location within walking distance of the town centre. We hope to welcome you back. Best wishes, Kristoffel Verdonckt, General Manager

Dear Diane, Thanks for this wonderful review about your stay in our hotel. It is rewarding to know that everything was to your satisfaction during your stay at Hotel Mercure Oostende in Ostend, Belgium. Your positive feedback about our facilities and service will inspire our team members to continue upholding the high standards we set for ourselves. Thank you for mentioning our delicious breakfast; we strive to offer a wide selection of foods to help our guests get a good start to their day. We look forward to welcoming you back on many more occasions. Kindest regards, Kristoffel Verdonckt, General Manager

Dear Guest, Thank you for such a positive review. We are glad that you had a pleasant stay at the Hotel Mercure Oostende. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. We have passed your kind appreciations to our entire team. We look forward to welcoming you back. Best wishes, Kristoffel Verdonckt, General Manager

Dear Peter, Thank you for this rating. We regret that we did not quite meet all your expectations. A private message with further details would be gratefully received. We look forward to welcoming you again. Best regards,

Dear Guest, Thank you for taking the time to share your experience with us. Positive feedback about the high standards we set ourselves is always a boost for our team members. It's great to know you appreciated our location so close to the seaside, with all the city's main attractions within easy reach. We regret you found your room to be slightly on the small side and that you did not enjoy the views. Our room sizes are fairly standard for the area. However, our superior rooms offer a better view of the city. You may prefer this type of room on your next visit, We look forward to welcoming you back on a future trip. Kind regards Kristoffel Verdonckt, General Manager

Dear Guest, Thank you for taking the time to share your valuable review and the top rating. We are glad that you had a pleasant stay with us. Thank you for appreciating our location, our bathroom facility and other facilities. Our location is one of the things we are very proud of about our hotel. We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer. We hope that the rest of the facilities were to your satisfaction. We hope to welcome you back. Best wishes, Kristoffel Verdonckt, General Manager

Dear Richard, Thank you for taking the time to share your opinion with us. It is rewarding you found our location to be convenient, and were able to enjoy. Meeting the needs of our guests is one of our top priorities. We hope to have the pleasure of welcoming you back on a future visit. Kind regards, Kristoffel Verdonckt, General Manager

Dear Robert. Thank you for taking the time to share your experience with us. We are glad our location was ideal for you. With regards to the room size, we do have larger rooms and are always ready to help our guests find the one most suited to their requirements, depending on availability. Hopefully on your next visit you will be able to choose one of our larger rooms. We regret that the price of our rich and tasty breakfast buffet made of a large selection of fresh and good products was not at your convenience. Nevertheless, we are pleased that you will be choosing our hotel on any of your future visits. We look forward to seeing you again. Best regards, Kristoffel Verdonckt, General Manager

Dear Paul, Thank you very much for your positive feedback. It is rewarding to read that you found our hotel to be of good value. Your mention of our convenient location within walking distance of the town centre and various attractions is much appreciated. We hope that you will return in the future. Kind regards, Kristoffel Verdonckt, General Manager

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Dear Khethiwe, Thank you for taking the time to share your experience with us. We are very sorry to hear that you did not enjoy your overall stay. We are concerned by the situation you have described, which does not correspond to the service we endeavour to provide to our guests. We have team members that are from different nationalities who are used to working with guests from many different countries and languages. Nevertheless we will be addressing this with our team during our ongoing training sessions. Our star rating corresponds to a required minimum standard of products and services that must be available to guests and is regulated by a national authority. We can assure you that our hotel does meet these standards, but we have taken your comments on board and will be taking them into consideration. We hope we may have the pleasure of welcoming you back in the future. Best wishes, Kristoffel Verdonckt, General Manager

Dear Jarrod, Thank you for sharing such a positive opinion of your stay at Mercure Oostende Hotel. We're only too happy to assist our guests with their needs. Thank you for your high rating! The entire team hopes to see you, again. My very best wishes, Kristoffel Verdonckt, General Manager

Dear Guest, Thank you for this nice review of our hotel. We are delighted you had a pleasant break and appreciated our high standards. Your kind words about the friendly and professional service you received from our team members are much appreciated. We are pleased you were able to make the most of our tasty breakfast buffet, an ideal way to help start the day. The entire team look forward to the pleasure of welcoming you back on another occasion. Kindest regards, Dear Guest, Thank you for this nice review of our hotel. We are delighted you had a pleasant break and appreciated our high standards. Your kind words about the friendly and professional service you received from our team members are much appreciated. We are pleased you were able to make the most of our tasty breakfast buffet, an ideal way to help start the day. The entire team look forward to the pleasure of welcoming you back on another occasion. Kindest regards, Kristoffel Verdonckt, General Manager

Dear Janet, It was a pleasure to receive your positive feedback. Thank you for your kind words about our dedicated team members, we are glad that you received such a courteous service. It is great to hear that you appreciated our convenient location within walking distance of the city center. We hope to welcome you again for another pleasant stay. Best wishes,

Dear Giuseppe, thank you for reviewing your stay at Mercure Oostende Hotel. We are glad that your recent stay was a pleasant experience and that everything was to your satisfaction. Our dedicated team always aim to give the best service possible to every guest. We look forward to welcoming you back on another occasion. Best regards, Kristoffel Verdonckt, General Manager

Dear Guest, Thank you for your review about your time at Mercure Oostend hotel. We are delighted that you had a very enjoyable weekend at our hotel and appreciated our location in one of the best places in the city. We have taken note of your remark and apologize that our housekeeping service overlooked replacing your tea and coffee. Please don't hesitate to inform our reception team, so we may take the necessary corrective action. We are happy that the check in/out procedure suited you. Thank you for mentioning our secure parking. We look forward to welcoming you again. All the best.

I am sorry that your recent stay with us did not meet your expectations. I would like to sincerely apologize for any inconvenience caused and clarify the concerns you have mentioned in this review as most of the points you have mentioned are not 100% correct on what happened during your stay. We have already expressed our apologies during your stay. In spite of trying to ensure that your stay with us was comfortable, we understand that you were not satisfied with our service. I am sorry that refund is not possible as we have already explained the reason. Unfortunately i'm limited by Expedia in using words to response in detail to your concerns. regards

Dear guest, We are delighted you had such a pleasant stay and can only thank you for your very kind comments about our friendly service. We very much hope that we can welcome you back in the near future. With renewed thanks,

Dear, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

Dear Clive, We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristoffel Verdonckt General Manager

Dear, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kristoffel Verdonckt General Manager