West End Holidays from AU$5,451

The food was amazing and the resort was very clean

They do not have a latch or deadbolt on the doors which is a little concerning, but I'm MacGyvered a barricade together for when I slept at night. The pool bar was missing tile across the front so you could see where it is rusting. One of the bartenders at the pool bar tall really skinny was horrible and acted like we were annoying him. Then there was on bartender that was absolutely amazing and was the life of the party. My Jacuzzi on the balcony the stopper was broken so I never got to use it. I paid for privilege status and did not receive privilege services, Moya was great my first 2 days, but the other 3 days service was up to par. My dining experience was hit or miss not all servers were attentive, and my order was messed up on more than one occasion or they would completely just not bring me something.

Didn’t like the fact that you gave us an expired coupon book to use. Didn’t like the Zentropia Spa, lying to us that you can go into the pool after my niece got her whole head braided, as the products that they used called “ Control Edge” burnt her eyes causing swelling and redness, thus ending her vacation by staying in bed the rest of the day of only 4 days from Toronto, Canada on a bad note. She ended with suffering epilepsy absent seizures. Luckily, we rinsed out her burning eyes and gave her extra seizure medication. This cost $116.00 USD.

Convenient from Airport

Hotel and staff were somewhat okay. Breakfast at the buffet was terrible, cold food, and substandard. Jerk hut personnel needs some customer service training. Restaurant Pier 8,ensure to inform patrons,that some items on the menu, has a price attached, which I find strange at an all inclusive.