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The hotel is conveniently located, with easy access to Tram D that leads to the Vienna's center. The breakfast is excellent with fine foods. My wife and I recommend it enthusiastically.
We thoroughly enjoyed our stay at this hotel, and would recommend. Friendly, helpful staff. Nice, quite location. Clean room, with good air conditioning. Great buffet breakfast. Only negative, would be the poor pillows, which I'm sure would have been corrected if we had asked.
Excellent stuff, very nice property, nice view from the roof terrace, close to metro about 10 minutes walk and other transportation about 5 minutes walk. I would stay again, I give 5 out of 6 because there is no swimming pool.
this property was wonderful to stay at. The rooms are excellent and comfortable. The breakfast's were by far the best on our whole trip. The staff were extremely helpful with our questions.
Our only small complaint was finding the property and parking the car. This was eventually completed.
Parking was expensive.
We would recommend and stay here again.
Hotel was nice and in a very good location. Excellent staff, our flight was delayed and checked in around 1am. Even though it was 1am the desk was manned and again excellent service from the staff.
Room was a good size, had a separate toilet and bathroom. As requested we had two separate single beds. Only negative was the rooms did not have air con, this would have been ok however the temperature outside was hot and each of our rooms had a vent which was pumping out hot air above the mini-bar/fridge. The temperature was bearable but not very comfortable.
Car parking was available, €20 per day/night which I deemed expensive (but was in central
Vienna). The car park was small, cars not always parking in the spaces hence very tight.
Connor
Stayed 1 night in Jun 2023
8/10 Good
Julianne, Mosman
6 June 2023
Liked: Cleanliness
Property not bad. The reason for the lower rating was: room was so hot and not possible to let fresh air in. Coffee making facility in the room not good unless you like green tea or a sachet of black coffee! No milk or fruit/black tea in the room. Reception was absolutely no help nor did she try to get a milk sachet or alternative tea.
The location of this hotel is great! Easy to take the tram to downtown!
The service is excellent. Breakfast is not included but € 15 for a very good buffet is ok and saved us time!
The staff is not kind and friendly but very cold in the approach; also they don't have a proper knowledge of the english language. Check out is at 11am and they are not flexible even if there is availability. All the other **** hotels have check out at 12 but always open to allow a late check out in case of availability. They are not open to help and assist you about this matter: they just allowed a check out at 12 and at 12.02 when I was going down they called me in the room.
The room was spacious but the hotel is very old, it has to be renovated! There was strong noise from outside since the window was damaged and not perfectly fitting with the wall.
Excellent location, brilliant views and friendly staff. The room was very comfy and the building quite clean. I totally recommend the Irish cream they offer at the breakfast station.
Juan David
Stayed 3 nights in Dec 2021
4/10 Poor
Hakeem
19 Aug 2021
Liked: Cleanliness, room comfort
Disliked: Staff & service
Rethink your choice
Great value however they came opening my door 9:30 am waking up to check out. Very rude staff. I wouldn’t stay again.
This is a good property for people on a budget. Small, clean, excellent breakfast buffet, a little far from town though. You have to take a tram or the metro to go back and forth to most attractions. All in all a good stay.
A great location hotel within walking distance to some good restaurants, 5 min walking to tram station that takes you to the center. Friendly and helpful staff! The breakfast was very diverse and delicious!
The area is about 20 minute walk to all attractions but the area is very safe even at night. Front desk is super friendly but the room can be cleaner. There was hair on the carpet but overall a nice hotel in a decent location !
Close to the Tram and Freud Museum. Staff was pleasant and helpful.
Verified traveller
Stayed 4 nights in May 2019
Response from Strudlhof on 4 June 2019
Dear Guest!
Thank you for taking the time to evaluate our services at Hotel & Palais Strudlhof. Your opinion is important to us! Your feedback enables us to uncover our weaknesses and contributes to constantly improve our services.
Best regards,
Team of Hotel & Palais Strudlhof
Front desk staff very friendly and help every way when we need any think the only problem in the room its the internet work some times and sometimes not but we have pretty good time.
The hotel exceeded all expectations. The photos on the website somehow do not do justice, so it was a very positive and unexpected surprise how modern, tip top condition it is with very spacious rooms and very helpful cortesous staff. Only very small comment is that the toilet brushes are overdue replacement. The metal part looks brand new, but the brush itself is in a very bad condition and soaked up in dirty water from the container. Something that is overlooked as not immediately visible in the otherwise perfect conditions and cleaniness. Really appreciated that upon request we received a kettle and a thermometer too. Thanks for the stay! Would use the hotel again if visiting Vienna
Verified traveller
Stayed 2 nights in Dec 2018
8/10 Good
Margaret
18 Dec 2018
Liked: Room comfort
Good room, bad bistro/cafe
The room was fine but the bistro/bar was not really staffed. Throughout a 5 day visit, I had to go find someone to tend the bar. The only food choices were a cheese sandwich or a mini pizza.