The hotel was as shown, with great rooms and a superb location. Was greeted by a lovely gentleman who was quick and helpful. Although my room wasn't ready, they checked my bags so I could walk around the city a bit.
When I returned a few hours later, the room was ready, and my bags were sent to my room - great service! Room was quiet and had everything I needed.
I had a bit of a different experience later in the evening when I went out and returned again. I was walking around the lobby admiring the paintings and decor, when the woman at front desk (rather rudely) asked "Can I help you". Based on her tone, it was clear she thought I wasn't supposed to be there. I told her I was staying in Room 401, and her tone completely changed and she began to sound apologietic.
Although not a great experience, it did help me to feel even safer knowing they check who is coming in.
Even with that experience, the hotel was great and I would definitely stay again.