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Reviews of Four Points by Sheraton Victoria Gateway

3.5 out of 5
Four Points by Sheraton Victoria Gateway
829 McCallum Road, Victoria, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 522 out of 1006 reviews" "
Rating 8 - Good. 314 out of 1006 reviews" "
Rating 6 - Okay. 88 out of 1006 reviews" "
Rating 4 - Poor. 48 out of 1006 reviews" "
Rating 2 - Terrible. 34 out of 1006 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and friendly staff
Stayed 1 night in May 2024

8/10 Good

Ronald, Vancouver

Travelled with group
Clean rooms, attentive staff and convenient restaurant in the building
Stayed 1 night in May 2024

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located next to a Costco. We liked the hotel for its cleanliness and the swimming pool (which was a bit cold). We had friends in the area so it was convenient to visit them from this hotel.
Stayed 1 night in May 2024

6/10 Okay

Li, Vancouver

Disliked: Staff & service
The breakfast area was out of staff And having long line up outside and the food ordering takes longer time and no service
Stayed 1 night in May 2024

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Robin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable bed.
Stayed 1 night in May 2024

10/10 Excellent

RYUTO

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024

6/10 Okay

Mariyam

Travelled with family and small children
Liked: Amenities
It was an average stay . No complaints other than front staff wasn’t super helpful but not rude at all. The reception area is beautiful but the hallways look dated . Their toiletries smell amazing and gender neutral . Their pool area is good with a decent size pool, hot tub, steam room and sauna .
Stayed 2 nights in May 2024

10/10 Excellent

Lauren, Nanaimo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and offered a hospital rate while my partner was 2 exits down. Staff super friendly, beds very comfy, slept well
Stayed 1 night in May 2024

8/10 Good

Douglas, Holland Landing

Liked: Staff & service, property conditions & facilities
Reasonable givin the price.
Stayed 2 nights in May 2024

10/10 Excellent

Olateju

Travelled with family, Business traveller
Liked: Amenities
Everything
Stayed 1 night in May 2024
Response from AT on 16 May 2024
Thank you for staying with us!

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well organized re. checkin/out. Excellent, professional, service and good food! Everything under one roof. (Pool, Hot-tub, Fitness, Restaurant.)
Stayed 2 nights in May 2024
Response from AT on 16 May 2024
Thank you for staying with us!

10/10 Excellent

Heath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and affordable
Stayed 1 night in May 2024
Response from AT on 16 May 2024
Thank you for staying with us!

10/10 Excellent

Colin

Great rooms
Stayed 1 night in May 2024
Response from AT on 16 May 2024
Thank you for staying with us!

10/10 Excellent

Robert and Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great!
Stayed 2 nights in May 2024
Response from AT on 16 May 2024
Thank you for staying with us!

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from AT on 16 May 2024
Thank you for staying with us!

8/10 Good

urszula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking, quiet
Stayed 1 night in May 2024
Response from AT on 16 May 2024
Thank you for staying with us!

8/10 Good

Clara Wing Sze

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from AT on 16 May 2024
Thank you for staying with us!

10/10 Excellent

Jenna, Campbell River

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and friendly fromt desk service
Stayed 1 night in May 2024
Response from AT on 16 May 2024
Thank you for staying with us!

10/10 Excellent

Suheil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Love this property. It is clean, safe and friendly area close to Costco!
Stayed 1 night in May 2024
Response from AT on 16 May 2024
Thank you for staying with us!

8/10 Good

Jaskaran

Stayed 2 nights in May 2024

8/10 Good

Paul, Freetown

Travelled with partner
Liked: Cleanliness, staff & service
The room and beds were excellent but the pool and hot tub were out of commission. Disappointed
Stayed 2 nights in Apr 2024
Response from AT on 16 May 2024
Thank you for staying with us!

8/10 Good

sterling

Stayed 2 nights in Apr 2024

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Too noisy right now with all the construction going on.
Stayed 1 night in Apr 2024
Response from AT on 16 May 2024
We are sorry for the construction across the street. Thank you for the valuable comment!

8/10 Good

darryl

Stayed 1 night in Apr 2024
Response from AT on 16 May 2024
Thank you for staying with us!

8/10 Good

Mark

Stayed 1 night in Apr 2024
Response from AT on 16 May 2024
Thank you for staying with us!

10/10 Excellent

Charlaina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff were very friendly and helpful. The room was very clean and very soundproof -we didnt hear the usual banging of doors etc throughout the night that is common in most hotels. Would definitely stay here again!
Stayed 1 night in Apr 2024
Response from AT on 27 Apr 2024
Thank you for staying with us!

10/10 Excellent

JEONGTAE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from AT on 27 Apr 2024
Thank you for staying with us!

10/10 Excellent

Linda

Travelled with partner
Staff was friendly, room was clean, room door was a little tricky and no tub but that didn’t bother us. It had a big shower stall for two.
Stayed 1 night in Apr 2024
Response from AT on 27 Apr 2024
Thank you for staying with us!

10/10 Excellent

Gaganpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AT on 27 Apr 2024
Thank you for staying with us!

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AT on 27 Apr 2024
Thank you for staying with us!

8/10 Good

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AT on 27 Apr 2024
Thank you for staying with us!

10/10 Excellent

Neha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family. The breakfast and the service at Metro bar and grill was simply amazing. Would love to stay here again.
Stayed 3 nights in Apr 2024
Response from AT on 27 Apr 2024
Thank you for staying with us!

10/10 Excellent

Mataya tegan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy from the highway, close to a great golf course Nice hotel with great amenities
Stayed 1 night in Apr 2024
Response from AT on 27 Apr 2024
Thank you for staying with us!

8/10 Good

Eli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A little loud in the morning as there is extensive construction in the area.
Stayed 1 night in Apr 2024
Response from AT on 27 Apr 2024
We are sorry for the construction across the street.

10/10 Excellent

Kathe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was exceptional! They were polite, answered questions and provided options on things to do. We needed a couple things for our room and the the response time was fantastic! I would recommend this hotel to others.
Stayed 2 nights in Apr 2024
Response from AT on 9 Apr 2024
Thank you for staying with us!

10/10 Excellent

Endrias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from AT on 9 Apr 2024
Thank you for staying with us!

10/10 Excellent

Yanet Issac

Great Service
Stayed 1 night in Mar 2024
Response from AT on 9 Apr 2024
Thank you for staying with us!

6/10 Okay

Amanda

Travelled with family
Construction was noisy and started way to early in the morning
Stayed 3 nights in Apr 2024
Response from AT on 9 Apr 2024
Thank you for the valuable comments!

10/10 Excellent

Afroz

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and convenient. Easy access to go to downtown. Breakfast was not included but was good.
Stayed 4 nights in Mar 2024
Response from AT on 9 Apr 2024
Thank you for staying with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AT on 9 Apr 2024
Thank you for staying with us!

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AT on 9 Apr 2024
Thank you for staying with us!

6/10 Okay

Ash

Travelled with family and small children
Liked: Staff & service
The beds were clean which is top Priority for me. There was a disgusting ear wig wiggling around in the bathtub when we arrived, which mean house keeping didn’t clean the tub from previous people staying in there. The bathrooms need and update and the pool needs a good cleaning. staff were really friendly Costco right next to hotel
Stayed 1 night in Mar 2024
Response from AT on 2 Apr 2024
Thank you for the valuable comments!

10/10 Excellent

Cristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from AT on 2 Apr 2024
Thank you for staying with us!

10/10 Excellent

Selma

Stayed 1 night in Mar 2024
Response from AT on 2 Apr 2024
Thank you for staying with us!

8/10 Good

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful overnight stay at this hotel. There are, however, a couple of things that were less than optimal. However, they wouldn’t stop me from returning. Unfortunately, our room was right in the middle of a large sports team and the girls in the rooms all around us kept us awake at night knocking on our door yelling in the hallways, and then we’re up incredibly early yelling in their room, which came right into our room through the walls. This is, of course, not the fault, but in hindsight, when we checked in and saw all of the teenagers all around us, I should’ve asked for a move. The only other item that I found incredibly strange was the fact that you do not accept interact as a form of payment at your hotel. we have travelled as a family both in Canada and the United States never had a problem paying for a room with our debit card. I understand the need to have a credit card on check-in for deposit and incidentals, however, I would also say that in our travels, we often pay this on check-in and then have that reimbursed to us on check out. I understand most people have a credit card not everybody does, and some people choose to live debt-free and it feels like an incredible punishment and very strange in the state to not accept interact as a form of payment . Aside from those two things, the room was lovely exceeded our expectations. The hotel itself was clean comfortable close to amenities. The pool and hot tub were wonderful and we will definitely be back
Stayed 1 night in Mar 2024
Response from AT on 2 Apr 2024
Thank you for the valuable comments!!!

8/10 Good

Sikander

Travelled with family
Friendly staff, clean lobby and clean rooms, comfortable beds
Stayed 2 nights in Mar 2024
Response from AT on 2 Apr 2024
Thank you for staying with us!

10/10 Excellent

Wilma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it closer to Costco
Stayed 1 night in Mar 2024
Response from AT on 26 Mar 2024
Thank you for staying with us!

8/10 Good

Laurent

Stayed 2 nights in Mar 2024
Response from AT on 27 Apr 2024
Thank you for staying with us!

2/10 Terrible

K

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AT on 26 Mar 2024
Thank you for the valuable comments!