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The stuff was very kind and helpful.. the hotel location is perfect
I really recommend this hotel for all the travelers
MOHAMED
Response from Gianluca (Sales&Marketing Team) on 21 Mar 2024
Thank you so much for your glowing review! We're thrilled to hear that you found our staff to be kind and helpful, and that you enjoyed the location of our hotel. Your recommendation means a lot to us, and we look forward to welcoming you back again in the future!
4/10 Poor
Pei Wah
Travelled with group
16 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The room is quite old with dated furniture. The 1st room they gave us - there are no electrical socket in the room except for 1 socket which is already plugged to the TV and minibar. We were not able to charge our devices at all. We went down and feedback to them and they changed our room which has at least 1 electrical socket by the side of the bed. I was told most of the rooms only have no or only 1 socket. Given that we live in digital world with at least 2 or 3 digital devices, sockets are crucial in hotel rooms. I have never seen a hotel that has inadequate sockets in their room. The only good thing about this hotel is that its just across Mestre station which is easy for us to get to venice main islands and other parts of Italy with ease.
Pei Wah
Stayed 2 nights in Mar 2024
Response from Gianluca (Sales&Marketing Team) on 18 Mar 2024
Thank you for these notes and feedback, we are sorry some aspects of our stay did not meet your expectations. We will use your feedback to improve our service and facilities and for the future plans we have for our hotel. Thank you
10/10 Excellent
Margaret
Travelled with group
4 Mar 2024
Liked: Cleanliness
Disliked: Staff & service
Not enough staff
Margaret
Stayed 1 night in Jan 2024
Response from Paola [Sales and Marketing Team] on 5 Mar 2024
Thank you for your feedback and comment, we really appreciate you enjoyed an overall positive stay! Thank you also for the time to leave some suggestions. Many thanks. Paola (Sales&Marketing Team)
Response from Gianluca (Sales&Marketing Team) on 2 Feb 2024
We are delighted to read you had a pleasant stay and everything went smootly.We are looking forward to host you again soon!!
8/10 Good
Rebecca
Travelled with partner
26 Jan 2024
Liked: Cleanliness, staff & service, amenities
Good value, very cold bathrooms and walls are thin but overall good, very clean and convenient for sight seeing and the connection via bus & train to other cities.
Rebecca
Stayed 4 nights in Jan 2024
Response from Gianluca (Sales&Marketing Team) on 29 Jan 2024
We really appreciate your positive review, thank you for having shared your comments!
10/10 Excellent
Benjamin
27 Nov 2023
Benjamin
Stayed 1 night in Nov 2023
Response from Gianluca (Sales&Marketing Team) on 18 Dec 2023
Situated directly across from the train station in Mestre, this was absolutely the best location for our needs. We took the bus or train into Venice lagoon with the commuters, depending on traffic. The staff were pleasant and helpful. Several nearby restaurants were excellent. It wasn't always quiet, but was a good value for the money. The room luxurious and clean.
Sue
Stayed 4 nights in Nov 2023
Response from Gianluca (Sales&Marketing Team) on 13 Nov 2023
Thank you for your positive comment and for sharing it with us! Our staff will be extremely happy reading your feedback, appreciated :)
Response from Gianluca (Sales&Marketing Team) on 9 Nov 2023
We are located in a tactical area; in front of Venice Mestre train station and 20 min by taxi/bus from VCE airport.All the team hope to welcome you again soon!!
We appreciated being on the mainland after we saw the giant crowds on the island. The Plaza is across the street from the train station which was very convenient. The room was super clean and quiet. We loved staying at the Plaza.
Robert
Stayed 4 nights in Oct 2023
Response from Paola [Sales and Marketing Team] on 8 Nov 2023
We are so glad you fully enjoyed your stay! Thank you for your rating and kind words!
Response from Gianluca (Sales&Marketing Team) on 2 Nov 2023
Thank you for having stayed at Hotel Plaza Venice and for having shared your positive stay experience.
8/10 Good
Brenda
Travelled with partner
28 Oct 2023
Liked: Cleanliness, staff & service, amenities
Great location for train station, service very good and a big variety for breakfast. Only negative was the sound from the back of the property could be heard until after 0130 it was some party!!!
Brenda
Stayed 1 night in Oct 2023
Response from Gianluca (Sales&Marketing Team) on 31 Oct 2023
Thank you for this review. We are located in a city environment which sometimes turns out to be busy. Several other business around organize night events but within the local regulations required by the Venice City Council (both in terms of timing and level of decibel/sound/noise). Thank yo
Nice property.
Great breakfast included.
Staff great.
Train lines across the street
Only negative- don’t wander off as it gets a bit sketchy a couple of blocks away from the hotel
John
Stayed 2 nights in Oct 2023
Response from Paola (Sales&Marketing Team) on 13 Oct 2023
Thank you for having rated us and dedicated some of your time to provide us with your feedback, we appreciate it!
Hi Plaza Hotel has a perfect location directly opposite the Mestre train station so a 1 minute walk to get a train into Venice and 5 min walk from the drop off and pick up for buses to Marco Polo Airport. The Staff were very helpful and friendly. Housekeeping kept the room clean although they occasional failed to restock coffee satchels etc. There was Also a lack of any USB charging sockets in spite of many blanked sections around standard outlets where they could to added, so I needed to make a trip to the local Coop to invest in an additional adapter. I found the bed comfortable and the air con fairly quiet. I am afraid from a short walk around Mestre I saw nothing to bring me back, but it is a perfect base for exploring Venice
Peter
Stayed 4 nights in Oct 2023
Response from Paola [Sales&Marketing Team] on 10 Oct 2023
Thank you for taking the time to review us! You do find us on the same page when it comes to the plugging options in our rooms: our in-room “socket set up” does not always cater for nowadays needs of multi electronic devices charges. This has been greatly noted and we do take it into consideration for any future plans of room restyling that might arise
Staffs are very nice. Property are clean. We arrived early before check in time. When we came back hotel at night, the hotel has already assigned room for us. The luggage was in our room.
Ashley
Stayed 1 night in Oct 2023
Response from Paola [Sales and Marketing Team] on 6 Oct 2023
Thank you for this comment! We are glad you enjoyed your stay with us. Thank you for having shared your feedback!
The Hotel Plaza is the MOST CONVENIENT and NICEST hotel across from the Venezia Maestre station....literally across the street.
A very welcoming and helpful staff, great daily buffet breakfast, lovely room, good shower/bathroom, comfortable and clean beds. And, just a 10 minute ride to Venezia. Save time, buy roundtrip tickets.
Patrick
Stayed 3 nights in Sep 2023
Response from Gianluca (Sales&Marketing Team) on 4 Oct 2023
We thank you for taking time to share your experience. We are delighted to read you have such a pleasant experience with us and we are happy to know that you were pleased with our reception service. We are looking forward to welcoming you back soon!
Beware of major bed bug problem in this hotel!!!!!
Booked 2 nights through Expedia for its 4 star rating and location during my trip in Europe but left Venice for Paris with bed bug bites all over my body. Showed these bug bites to the front desk and was told to send the pictures to the hotel which I did and received a reply saying Pest Control said it’s a general problem in the area with an apology for the inconvenience. Instead of a hygiene room I got terrible bed bug bites all over my body from the hotel, these bug bites were so itchy and looked red and disgusting that totally ruined my trip. I wish I could post some pictures of these bug bites on my body. If you need a clean place to stay for your trip, look somewhere else!
Ross
Stayed 2 nights in Sep 2023
Response from Gianluca (Sales&Marketing Team) on 10 Nov 2023
We are extremely sorry; as you mentioned we contacted pest control and they told us that it was a general problem; our cleaning standard are always high and we are sorry if you didn't have the same feeling about it. We have contacted you by email in order to figure out how to handle as best as possible this feedback. We hope you were pleased with it.
Loved being across the street from the train terminal.
Jorge
Stayed 3 nights in Sep 2023
Response from Gianluca (Sales&Marketing Team) on 20 Sept 2023
Thank you so much for leaving such a good review following your stay in our hotel. Our location is indeed extremely convenient; thank you to remark it.
Our stay here was great. With the train station directly across the road it was very easy and convenient to get over to venice at any time we wanted. The hotel was clean and the staff were very friendly. Our room was clean and the ac was amazing considering the heat. Breakfast each morning had a good selection and could cater to my dietary needs. I will say a hotel of this calibre should have better tv and movie options especially cinsidering it would be mostly travellers passing through... wouldn't hurt to get netflix.
Danielle
Stayed 4 nights in Aug 2023
Response from Gianluca (Sales&Marketing Team) on 22 Aug 2023
Thank you for your feedback and comment, we really appreciate you enjoyed an overall positive stay! Thank you also for the time to leave some suggestions, really apreciated.
6/10 Okay
Alexander
12 Aug 2023
Liked: Property conditions & facilities
Alexander
Stayed 2 nights in Aug 2023
Response from Paola (Sales&Marketing Team) on 14 Aug 2023
Thank you! We appreciate you dedicated some of your time to review us!
10/10 Excellent
Anna
9 Aug 2023
Anna
Stayed 2 nights in Aug 2023
Response from Paola [Sales and Marketing Team] on 31 Aug 2023
Thank you for having let us know about your positive stay, we are glad to hear it!
Spacious rooms, very clean, located next to the Mestre train station.
Marie-Eve
Stayed 1 night in Aug 2023
Response from Gianluca (Sales&Marketing Team) on 7 Aug 2023
Thank you for your lovely feedback; we are located in a really tactical area; thank you to remark it.We hope to welcome you again here at Hotel Plaza Venice!
8/10 Good
Isabel
5 Aug 2023
Isabel
Stayed 3 nights in Jul 2023
Response from Gianluca (Sales&Marketing Team) on 7 Aug 2023
Thank you for your feedback and for sharing it with us.Kindly
8/10 Good
ALEXANDRA, North Vancouver
1 Aug 2023
ALEXANDRA
Stayed 3 nights in Jul 2023
Response from Gianluca (Sales&Marketing Team) on 22 Aug 2023
Many thanks for your feedback!We hope to welcome you again soon.
The room for 4 is so large and new. The people at the desk was very nice. Is very easy to park the car and the best thing is that you only have to cross the street to take the trane to Venice (only 10 min by train!)
Hector
Stayed 2 nights in Jul 2023
Response from Gianluca (Sales&Marketing Team) on 23 July 2023
We are so glad you fully enjoyed your stay at Hote Plaza Venice! Thank you for contributing with a detailed review: it will definitely help future guests in choosing the right accommodation for their travel needs!
10/10 Excellent
Carrie
19 July 2023
Carrie
Stayed 1 night in Jul 2023
Response from Gianluca (Sales&Marketing Team) on 8 Aug 2023
Many thanks for your feedback! We are happy you had a 5/5 experience with us :)
10/10 Excellent
Paola
16 July 2023
Paola
Stayed 2 nights in Jul 2023
Response from Gianluca (Sales&Marketing Team) on 7 Aug 2023
Many thanks for this 5/5; we are really happy you fully enjoyed your stay with us!
Laege, beautiful rooms. Great breakfast. Little noisy from street facing room as across from train station. However train station made it easy to get back and forth from Venice. I would stay again
Christine
Stayed 1 night in Jul 2023
Response from Gianluca (Sales&Marketing Team) on 7 July 2023
We are so glad you fully enjoyed your stay! Thank you for your rating!
10/10 Excellent
María Paula
6 July 2023
María Paula
Stayed 2 nights in Jul 2023
Response from Gianluca (Sales&Marketing Team) on 27 July 2023
Many thanks for your feedback; we are happy you enjoyed your stay.
Very helpful front desk. Our deluxe room was great. Breakfast was good. Train and bus stop right across the street. Bathtub was not amazingly clean, I saw hair that did not belong to anyone in our party by water controls of the tub when filling the tub for bath. Overall, I would stay there again.
Gina
Stayed 2 nights in Jun 2023
Response from Paola (Sales&Marketing Team) on 5 July 2023
Thank you for your feedback and comment, we really appreciate it! We will take your suggestion on board and work for a better experience. Many thanks
10/10 Excellent
Ahmed
3 July 2023
Liked: Cleanliness, staff & service
excellent location, good and convenient, clean and reasonably priced.
Ahmed
Stayed 2 nights in Jun 2023
Response from Gianluca (Sales&Marketing Team) on 3 July 2023
Thank you for your positive comment and for sharing it with us!
Hotel is just across Mestre train station and busses.
Easy to check in and check out. My family loved the huge room.
EMMYLOU E. DELA
Stayed 1 night in Jun 2023
Response from Gianluca [Sales and Marketing Team] on 3 July 2023
You are just right: we boast a prime location to get into Venice downtown! Glad you highlighted our check-in/our procedure. Hope to welcome you again really soon!
8/10 Good
Lourdes B
28 June 2023
Lourdes B
Stayed 1 night in Jun 2023
Response from Gianluca (Sales&Marketing Team) on 19 July 2023
Thank you for your feedback.We hope to welcome you again here at Hotel Plaza Venice!