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Rating 10 - Excellent. 1045 out of 2317 reviews" "
The front desk person seemed inexperienced and was not friendly. Bordered on rude. Meanwhile, the other front desk person stepped in and deescalated the situation
Quiet stay. Comfortable beds. Roomy rooms. Friendly, proactive staff.
Good idea for room light bulbs and safety deposit box batteries to be regularly checked and replaced before customers discover them and need to call maintenance for replacements.
Property is in need of a refresh carpets are old, curtains don’t fit windows. Desperately need better cleaning staff. Internet was so slow we gave up. Very disappointing for a Sandman Signature. Night staff were not helpful to an elderly couple that couldn’t speak English they would have never reached their room if we hadn’t helped them.
The staff were great - friendly and helpful. The property was quite tired in places and the room didn’t feel like it had been thoroughly cleaned. Not terrible but probably not as good as I had hoped.
Rawdon
Stayed 1 night in Apr 2024
6/10 Okay
Jane
20 Apr 2024
Liked: Staff & service
Jane
Stayed 1 night in Apr 2024
6/10 Okay
Lisa
20 Apr 2024
Rooms were out of date
Lisa
Stayed 3 nights in Apr 2024
Response from Gary W. on 20 Apr 2024
Hi Lisa, Thank you for taking the time to share the thoughts about your time at the Sandman Signature Vancouver Airport.We highly value your feedback as it indicates how the hotel is performing and to what extent we are satisfying the needs and expectations of our guests.We look forward to welcoming you back to the hotel in the soonest future.Yours sincerely, Gary W.
Comfy, being able to utilize Club 16 workout facilities was nice.
Tim
Stayed 4 nights in Apr 2024
Response from Gary W. on 20 Apr 2024
Hi Tim, Thank you for choosing Sandman Signature Vancouver Airport and taking time to write us a kind review. We are delighted to hear you liked our Club16 and the cozy room. Hope you had a very enjoyable time with us and we look forward to welcoming you again in the near future.Yours sincerely, Gary W.
Friendly staff, great restaurant, excellent airport shuttle service
Szabina
Stayed 1 night in Apr 2024
Response from Gary W. on 20 Apr 2024
Hi Szabina, Thank you for choosing Sandman Signature Vancouver Airport and taking time to write us a kind review. We are delighted to hear you liked our restaurant and our friendly staff. Hope you had a very enjoyable time with us and we look forward to welcoming you again in the near future.Yours sincerely, Gary W.
Hi Ervin, Thank you for the excellent review of Sandman Signature Vancouver Airport. We are so thrilled that you enjoyed your stay with us, under the attentive care of our team in particular Kay. Thank you for your recommendation and we look forward to have the pleasure to welcoming you back very soon. Yours sincerely, Gary W.
2/10 Terrible
Qi
Travelled with family
15 Apr 2024
Liked: Staff & service
Disliked: Cleanliness
The towels were not clean, and the tissue box in the bathroom was almost empty when I got there. Toilet paper roll was only half. I was too lazy to change to another room, so I didn’t call the front desk to ask for room change.
Qi
Stayed 1 night in Apr 2024
Response from Gary W. on 20 Apr 2024
Hi Qi, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the challenging experience during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely Gary W.
8/10 Good
Chunli
Travelled with family and small children
14 Apr 2024
I like that!
Chunli
Stayed 4 nights in Apr 2024
Response from Gary W. on 20 Apr 2024
Hi Chunli, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.
Hi Maria, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.
Dear Robert,We highly appreciate your excellent review and wish to have the pleasure to serve you again in the near future. Sincerely yours,The Management
8/10 Good
Joyce Roxanne, Renton
Travelled with family
13 Apr 2024
Liked: Cleanliness, staff & service
We like the location. Parking can be difficult. Pool water was cold.
Joyce Roxanne
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 13 Apr 2024
Dear Joyce Roxanne,We are sorry to hear that, despite our huge parking space, you had trouble finding parking. This is really unusual. Regarding the cold pool water, kindly be informed that it is constantly checked and temperature-controlled in accordance with city regulations. We have taken note of your concern, though, and our staff will keep an eye on the water temperature to ensure it meets the necessary standards. We sincerely appreciate your stay and hope to see you again so we can continue to provide even greater service.Sincerely yours,The Management
Dear James,Your feedback is much appreciated. We appreciate your constructive feedback, which has allowed us to make improvements. We have taken notice of your concern. Thank you very much for staying with us; we wish to see you again.Sincerely yours,The Management
Close proximity to airport. Beds are comfortable. Rooms are damaged and dirty. Hotel is old and needs renovations.
Pamella
Stayed 1 night in Apr 2024
Response from Front Office Manager on 12 Apr 2024
Dear Pamella,Your feedback is much appreciated. We have taken notice of your concern. Your constructive feedback has allowed us to make improvements. Thank you very much for staying with us; we wish to see you soon. Sincerely yours,The Management
6/10 Okay
Samuel
Travelled with family
8 Apr 2024
Hard to find my room
Samuel
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 12 Apr 2024
Dear Samuel,We are sorry to hear that you had difficulty locating the room. There are prominent signs indicating which route to our rooms on each floor. Nevertheless, it is essential that we give the room directions to our guests upon their check-in. We appreciate you notifying us to this issue. We have been able to improve our check-in procedure, thanks to your constructive feedback. We apologize again for this inconvenience. We appreciate you staying with us, and we hope to see you soon.Sincerely yours,The Management
Dear Veaceslav,We highly appreciate your excellent review and wish to have the pleasure to serve you again in the near future. Sincerely yours,The Management
The Chop Chop restaurant and staff Katrina and Holly and John were superb
Janie
Stayed 1 night in Apr 2024
Response from Front Office Manager on 12 Apr 2024
Dear Janie,We highly appreciate your excellent review and wish to have the pleasure to serve you again in the near future. We will indeed pass on your great compliments to our team members.Sincerely yours,The Management
Had a king suite and it was adequate for our family of 4. Wish there was a table we could sit around to play games. The indoor pool was small, but fun, we liked the slide. Location was convenient if you're interested in hanging out in Richmond. We would consider staying there again in the future.
Michael
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 12 Apr 2024
Dear Michael,We appreciate your candid review very much. We are happy that you had a great time staying with us and that the amenities met your expectations. Our primary goal is guest satisfaction, and we take great pride in it. We want to thank you again for staying with us and hope to see you soon.Sincerely yours,The Management
Dear Pater,We highly appreciate your excellent review and wish to have the pleasure to serve you again in the near future. Sincerely yours,The Management
Dear Chelsea,We highly appreciate your excellent review and wish to have the pleasure to serve you again in the near future. Sincerely yours,The Management
6/10 Okay
Amanda
Travelled with family
5 Apr 2024
Liked: Cleanliness, staff & service, amenities
A bit old, the only thing good is wifi speed is fast.
Amanda
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 12 Apr 2024
Dear Amanda,We appreciate your feedback and wish to have the pleasure to serve you again in the near future. Sincerely yours,The Management
Quite a pleasant stay. Only there for one night but it was quiet and clean. The bed was super comfy.
Rachael
Stayed 1 night in Apr 2024
Response from Front Office Manager on 12 Apr 2024
Dear Rachael,We highly appreciate your excellent review and wish to have the pleasure to serve you again in the near future. Sincerely yours,The Management
Liked the multiple restaurants
Didn't like the fact this place looks like it's going to come down with lack of reno improvements
Erric
Stayed 3 nights in Apr 2024
Response from Gary W. on 5 Apr 2024
Hi Erric, Thank you for taking the time to share the thoughts about your time at the Sandman Signature Vancouver Airport.We highly value your feedback as it indicates how the hotel is performing and to what extent we are satisfying the needs and expectations of our guests.We look forward to welcoming you back to the hotel in the soonest future.Yours sincerely, Gary W.
Hi Jason, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.
Hi Clark, Thank you for choosing Sandman Signature Vancouver Airport and taking time to write us a kind review. We are delighted to hear you liked our swimming pool. Hope you had a very enjoyable time with us and we look forward to welcoming you again in the near future.Yours sincerely, Gary W.
Hi James, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.
Very clean rooms easy check in and friendly staff…especially Kay!😊
Katie
Stayed 1 night in Apr 2024
Response from Gary W. on 5 Apr 2024
Hi Katie, Thank you for the excellent review of Sandman Signature Vancouver Airport. We are so thrilled that you enjoyed your stay with us, under the attentive care of our team in particular Kay. Thank you for your recommendation and we look forward to have the pleasure to welcoming you back very soon. Yours sincerely, Gary W.
Wonderful experience at the dining room with really good food. The staff are excellent very good with answers and beautiful smiles on their face.
margaret
Stayed 1 night in Mar 2024
Response from Gary W. on 5 Apr 2024
Hi Margaret, It gives me great pleasure reading your delightful experience in Sandman Signature Vancouver Airport and would like to thank you for wonderful feedback. We are pleased to know that you had a fantastic stay with us and are greatly appreciate your kind compliments. It is indeed our pleasure to take care of you and we look forward to welcoming you in the near future.Sincerely, Gary W.