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Reviews of Hotel Boutique Acontraluz

3.5 out of 5
Hotel Boutique Acontraluz
San Enrique 473, Cerro Alegre, Valparaiso, Valparaiso

Reviews

9.4

Exceptional

Rating 10 - Excellent. 92 out of 121 reviews" "
Rating 8 - Good. 22 out of 121 reviews" "
Rating 6 - Okay. 5 out of 121 reviews" "
Rating 4 - Poor. 1 out of 121 reviews" "
Rating 2 - Terrible. 1 out of 121 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We feel very lucky to have been able to reserve a room with a lovely panoramic view of Valparaiso and the bay. The staff were amazing, and the location excellent. We happened upon the Concepcion funicular, an inexpensive way to get down to the harbor area. The neighborhood has many walking tours to look at the street art. A shout out to the staff—Karen who checked us in and was so helpful, Pablo the manager and Melissa on the afternoon shift. Loved this hotel and would choose this one again.
Stayed 3 nights in Mar 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Brenda, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for exploring Valparaiso. Lots of restaurants nearby. Breakfast was great and staff extremely helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent included breakfast. Beautiful views. Steep climb from the harbor.
Stayed 1 night in Mar 2024

10/10 Excellent

Rich

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with lots to see by walking and many of good and inexpensive restaurants nearby.
Stayed 1 night in Feb 2024

10/10 Excellent

Barbara

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful service, nice location, good view, safe and very close to walking distance to sites and restaurants
Stayed 3 nights in Feb 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, close to many restaurants and small shops. 10 minute walk to the waterfront.
Stayed 2 nights in Jan 2024

10/10 Excellent

Alan

Stayed 1 night in Jan 2024

10/10 Excellent

James

Stayed 3 nights in Jan 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
It was a very good trip. Be aware that there was no tv in the room. Also the hotel is up in the hills so be prepared to walk the hills. The breakfast was excellent. We waited till exactly 3 pm for our room. Since the house is from the 1890's bathroom is different. Overall great views from the outdoor patio. Only suggestion would be to add king beds instead of queens.
Stayed 1 night in Dec 2023

10/10 Excellent

Errol

Stayed 2 nights in Dec 2023

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a night to take our cruise in Valparaiso. It was a great place, located in a nice and walkable area which is a touristic attraction due to its street art (graphities). The hotel staff were super kind and the rooms were comfortable. If you are planning to take a cruise, you'll be 10-15 min driving from the port.
Stayed 1 night in Dec 2023

8/10 Good

Corene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once the front door opened it was so impressive. Tall ceilings and beautiful furniture. The view was just magic. The staff were very friendly and our breakfasts delicious. The location was also great. The only downside is we could hear every movement from the room above and around us as the floors are wooden. The neigbour and their dogs were also very noisey (they started to party at midnight to around 3.30am one night). I think this is just part of living in Valparaiso so I would suggest just accept it and enjoy everything else this place has to offer.
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Even better views.
Amazing staff. Wonderful hospitality. Best views of the city!!! Has a wonderful bed and breakfast feel to it.
Stayed 2 nights in Jul 2023

10/10 Excellent

Andrea

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed the hospitality of Pablo and the pebre he made for our eggs at breakfast.
Stayed 2 nights in Mar 2023

10/10 Excellent

thomas

Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

4/10 Poor

Stephen

Disliked: Cleanliness

10/10 Excellent

Major Albert Mason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in the best part of Valparaíso, the safest area with excellent restaurants near. The staff is helpful and all speak English. Sophia was my favorite, she was kind and helpful. Pablo the manager was like a long lost friend. You choose your own breakfast options. The value here is incredible. I would return in a heartbeat.

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The manager was outstanding, Pablo went out of his way to make our short stay fun and enjoyable. Its in a great location, but is a pretty basic place without bells and whistles.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Wonderful stay. Spectacular view from top terrace. Nice breakfast. Very charming boutique hotel. Warm staff. Well located near attractions and restaurants. A great choice.
Stayed 2 nights in Oct 2022

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a quaint and cosy boutique hotel in the heart of the old town of Valparaiso. An excellent spot for those looking to enjoy the city, its views and experiences.
Stayed 1 night in Apr 2022

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness
This hotel is like home away from home. Very comfortable, great view, perfect location.
Stayed 1 night in Apr 2022
Response from Karin on 17 Apr 2022
Dear Diane! Thank you for your comment! I hope all of you have a nice return to your home. We hope you can visit us again some day! Best Regards!

8/10 Good

Johnharding, NG3 5EU

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Beware of using Google maps to access this hotel, it may take you down some ‘interesting’ roads. Floors creak a bit
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was centrally located in Valparaíso. Lots of restaurants within walking distance. Everyone at the hotel was very helpful. View from our room was amazing.
Stayed 2 nights in Jan 2020
Response from Karin on 8 Jan 2020
Thank you very much for your comments! We hope that you come back someday! Best regards! Karin Junge Front desk

10/10 Excellent

Hakan, Valencia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The very friendly staff and the great service! We also liked the atmosphere of the house and recommend it for anyone.
Stayed 1 night in Aug 2019
Response from Pablo Espinoza on 20 Aug 2019
Hello! . we are really glad that you enjoyed your staying here with us! And please consider us next time you are in town, we'll be happy to have you again.

10/10 Excellent

Rossana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 7 stars historical and romantic location
This has been by far, the best option as a stay in Valparaiso. With their peculiar colonial setting and decor, this place is magical. Their rooms are comfortable yet historical. The breakfast is nice and satisfying. The staff is absolutely delightful. I would say, in fact, this is the best hotel I have stayed in Chile. The view towards the sea and the Cerro Alegre. Wonderful location for either business but especially for personal travel. 10 starts and more!
Stayed 2 nights in Aug 2019
Response from Pablo Espinoza and Acontraluz Hotel's Staff. on 6 Aug 2019
Dear Rossana, im glad that you enjoyed your staying here with us! and thank you so much for your very nice review. In name of the stuff we hope you have a wonderful trip in general and please dont doubt on coming back here when you are again in Valparaíso.

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Acontraluz Team on 8 July 2019
Thank you very much! We hope you come back some day! Best regards!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seriously, stay here
Location, location, location. This place is AWESOME. If you're looking for a great Valparaiso experience, this is the spot. The top floor has a balcony that looks out over the bay and Valparaiso, awesome for both sunrise and sunset. The property sits on one of the main hills in the old part of Valparaiso and is walking distance to anything you'll want to see. The employees were awesome, and most all spoke English. The hotel itself is gorgeous with lots of character, and the room was comfortable. Parking is a bit sketchy. You'll either park on the street, or they have a lot nearby you can pay to park in. I chose to park on the street, but was worried about the car because of all the break-in stories. A few things could improve: the breakfast left a lot to be desired (cold meats, cheeses, grains and yogurt). The coffee was good though! I also thought the shower might be tricky for some people to get in and out of. But really, you're not coming here for the breakfast or the shower, you're coming here for the view and Valparaiso! I will be back!
Stayed 1 night in Jun 2019
Response from Pablo Espinoza. on 2 July 2019
Im glad you enjoyed your time with us, surely we will work on the stuff you just refer to, thank you so much for your comment . See you soon !. Pablo Espinoza. Administrator.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for a boutique with a view!
Booked to spend the last 3 nights of a 3 week Chile Argentina tour here. Booked a room with a balcony and the view of the bay. The view is stunning, with the balcony perfect for lazily watching the sun set with a glass of wine. The hotel as a whole is nicely furnished, with various bits of furniture. Fruit and drinks are available as required for free from the downstairs open lounge diner. Staff very helpful, including an elongated translating series of phone calls trying to sort out a hire car problem! The hotel is on a narrow ish street (though not the worst that there are around there) and there is usually a couple of places to park. They also have access to a couple of 3rd party-owned off road parking spaces which cost 15000 peso/night (book ahead). The location allows you to instantly wander out into the historic, heavily be-muralled Cerro Allegre. Most of the nicest parts are within an easy walk, easier going down than up obviously! Breakfast is fairly limited, which reflects the small amount of people staying. Scrambled eggs are available if you ask. All good for me.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful weekend stay in Valparaiso
Our stay was exceptional. The hotel is clean and well-located. Additionally, the staff is remarkable. Very attentive and helpful.
Stayed 3 nights in Jan 2019
Response from Karin on 8 Jan 2019
Dear John, thank you for your comments, and feedback! Best Regards!

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2018
Response from Karin on 8 Jan 2019
Thank you! Best Regards!

8/10 Good

Alison, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, comfortable, views
Very clean and comfortable. Beautiful views.
Stayed 1 night in Oct 2018

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and cozy boutique hotel in the famous Cerro Alegre. Good view to the bay. Friendly staff, excellent breakfast and nice complimentary details. Close to many good restaurants and coffee shops.
Stayed 1 night in Mar 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
nice hotel but we got robbed after leaving hotel
checking out of hotel we paid cash. the front desk person was very observant and nervous. in fact she walked outside and watched us for 5 minutes when we got into our car accross the street. my wife had taken cash out of her backpack which she brought into the car with her. we left the hotel and shortly were followed by a red car. when we reached the intersection to leave the Alegre i was watching for traffic and a man walking bumped into our car and walked away quickly. he had stabbed our tire with a knife. apparerntly he got out of the red car unnoticed by me. down the road when i noticed flat tire we pulled over. i noticed the red car turned on street behind us out of sight apparently the men jumped out there. when i started to repair the flat. suddenly there were a few "helpers" as I jacked up the car one kept suggesting "your wife should get out of the car, it is dangerous". foolish me agreed. one guy distracted her with conversation and i was watching tire change. i think the car door was left open. anyway one of them slipped into the front seat and grabbed her backpack from the floor and my cell phone. in retorspect it seems they knew that she had a backpack in front seat and there was money in it.. on top of that the front desk person acted very nervous when we were checking out. i think she called in the wolves that were waiting nearby and told them about the backpack with cash that my wiife had. my friend from Casablanca called later and said she was very nervous
Stayed 2 nights in Feb 2018

8/10 Good

Tom, Greenwich, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bright, true boutique Valparaiso expirience hotel
In the middle of the pintoresque Cerro Alegre, close to restaurants the true boutique hotel offers a great stay in its old, beautiful updated house/mansion, flooded with natural light. The wooden floors still creak, just adding to the charme of the place. Personnel is very friendly and helpful. Good breakfast, tea and coffee available around the clock. Nice terraces with the Valparaíso view. Definitively the place to get see and live Valparaíso.
Stayed 1 night in Nov 2017

10/10 Excellent

Alan, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The staff welcomed me and made me feel very welcome. In particular, they were very kind in solving a booking problem that was actually my fault - but went out of their way to resolve it.
Stayed 1 night in Aug 2017
Response from the staff on 2 Sept 2017
Thank you so much! We were very happy you finally arrived!

8/10 Good

noela, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is in a great position on the hill.
We enjoyed our stay here even though we were the only guests. It was not the high season. The breakfast was very enjoyable offering everything you need or want. We were upgraded to a room which had a magical view of the sea. The staff were very good. Just a hint. The hot water needs to run for 15 minutes to have full heat. Otherwise a lovely stay.
The view from the room
The front of the hotel

10/10 Excellent

Sonia, Fairfax, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great View of Valparaiso
Quaint Neighborhood

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Beautiful view on a hill in Valpairiso
Charming atmosphere, art work. Excellent breakfast, four flights up, no elevator, no air conditioning, broken safe, toilet problem. Overpriced for what we got. Thus, not a good value.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel, close to good food and sights
The hotel was extremely comfortable - lots of places to sit and chill inside and outside if you wanted to rest from walking up and down those hills! Located near many good restaurants and local art and craft shops. The staff were very friendly and helpful in booking restaurants and providing tips for places to visit. This was more expensive than some hotels we looked at, but we thought it was well worth the price. Valparaiso can be tiring (all those hills in the heat!) and this was a welcome cool oasis where we could relax and rest up before dinner.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and good breakfast
Located in a very cool area on a hill, this hotel is obviously an old house made into a hotel. Unfortunately, there is no elevator. Be aware, if you are on the 3rd floor.

10/10 Excellent

ROBERT, Santa Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome view of Valparaiso
Great staff! Knockout View over Valparaiso. Great neighborhood for strolling to restaurants.

10/10 Excellent

Sandy, Billings, Montana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
With a touch of history, and owners and staff that
The hotel was a pure pleasure....We loved to hear the history of the old building, and then to meet and spend many hours with the owner, was a double treat. The staff was completely warm and welcoming, and helped with all reservations for meals around town. The room was lovely, with a view that enticed us to spend a few relaxing hours just sitting on the balcony, enjoying the scenery and the cats that wander the roof lines! We felt at home, and loved the experience!! One small negative might be the water pressure was a little weak in the shower. One other is that the parking for the hotel is "first come first served" on the streets. We would return ourselves, to this lovely place, and we would highly recommend it to anyone else who has the good fortune to be in Valparaiso, Chile!!

10/10 Excellent

Julie, Canberra, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful small hotel in Valparaiso
I can only report positives for this hotel. Lots of character, close to great quality restaurants and easy to get to tourist spots. Staff were very helpful and friendly. We booked for three nights in a mountain view room which was small but had a little balcony, comfortable bed and we didn't spend much time in the hotel as there was so much to experience in the city. Treated ourselves to fourth night in Room 305. Management kindly gave us a discounted rate and moved us into the room on day three at no additional cost. Views are magic and the bedroom is such that you could be a guest in someone's beautiful old home. Would highly recommend this hotel to anyone travelling to Valparaiso.