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Reviews of The Capital Pearls

4 out of 5
The Capital Pearls
6 Lagoon Drive, Umhlanga, Umhlanga, KwaZulu-Natal

Reviews

9.0

Wonderful

Rating 10 - Excellent. 150 out of 234 reviews" "
Rating 8 - Good. 57 out of 234 reviews" "
Rating 6 - Okay. 13 out of 234 reviews" "
Rating 4 - Poor. 9 out of 234 reviews" "
Rating 2 - Terrible. 5 out of 234 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Milile

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice hotel with lovely sea views. Shocking customer service. They will never see me again. They ruined my night. It took them about an hour to correct their mistake. We ordered 1 bottle of white wine and 1 red wine. Only red wine was delivered to the room. After 3 phone calls with the receptionist, I decided to go to the reception and talk to them because my card was charged for that bottle. I was told they were going to bring it upstairs to our room. After waiting for about an hour since I made the first call about the missing bottle, they sent another red wine instead of the white one. I was ready to accept it even though it was not what I wanted but the lady who delivered the wine promised to fix the issue and she came back after a few minutes with the correct bottle of wine. I didn't get her name, I was just annoyed. She was good and I think none of that was her fault.
Stayed 1 night in Apr 2024

4/10 Poor

Jamal, Harleysville

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 3 nights in Feb 2024

2/10 Terrible

Jamie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk manager was rude and unhelpful. Having confirmed a one bed superior apartment via an email we were degraded on arrival. The front desk manager was not interested in apologising and actually encouraged me to complain, his attitude was unacceptable. I did speak to another front desk manager who stated he would get the GM to email but no correspondence received. Customer service not up to international standards
Stayed 2 nights in Feb 2024

10/10 Excellent

Keoagile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Stayed 4 nights in Jan 2024

10/10 Excellent

MP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel amd location for business and leisure
We only had a one night stay after a cruise, but it was more than expected. Would be a good hotel fro business or leisure. Excellent location. Although we didn't use any services,, the service we got from reception was excellent and friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and pool
Stayed 4 nights in Dec 2023

8/10 Good

Gordon

Business traveller
Liked: Cleanliness, staff & service, amenities
Secure and safe, access to the parking area was poor, electronic keys poorly maintained
Stayed 4 nights in Nov 2023

10/10 Excellent

L

Stayed 2 nights in Nov 2023

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Sarudzai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Thembelihle

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it.
Stayed 1 night in Sep 2023

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable
Stayed 1 night in Jun 2023
Response from The Capital Pearls - Guest Relations on 20 July 2023
Dear ColinThank you for choosing The Capital Pearls. It excites me to see that you had an awesome stay with us. See you soon!Thank youThe Capital Pearls - Guest Relations

10/10 Excellent

Gordon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe once you were inside the building and across the road from the shopping mall, a few minutes walk to a nice beach.
Stayed 3 nights in Apr 2023
Response from The Capital Pearls - Guest Relations on 29 May 2023
Dear GordonThank you for choosing The Capital Pearls. Thank you so much for such an amazing score and review. We look forward to welcoming you back to our Hotel :)Thank you

10/10 Excellent

Leah

Stayed 2 nights in Mar 2023

10/10 Excellent

Emeka Sylva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Christina

Stayed 1 night in Sep 2022

8/10 Good

Karim

Great place to stay
The hotel is amazing and at great location just next to rhe beach promenade. Many restaurants nearby. Starbucks at same premises. Small shopping mall. breakfast can be improved.
Stayed 2 nights in Mar 2022

8/10 Good

Sheeven

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Eugene

Business traveller
Liked: Cleanliness, room comfort
Great stay at these apartments
Enjoyed our stay in these apartments. Check in was a bit slow but apartment was great
Stayed 1 night in Jan 2022

8/10 Good

Janina

Stayed 5 nights in Jan 2022

10/10 Excellent

Gordon

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2022

6/10 Okay

Shehnaaz

Stayed 1 night in Nov 2021

10/10 Excellent

Nwabisa

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

Danielle

Liked: Cleanliness, room comfort
Above and beyond
Amazing from the first moment. Super friendly and attentive staff, I splurged on the sea view room and it was just gorgeous, the breakfast was all-encompassing and room service punctual. Most comfortable bed and bedding I’ve experienced in years. Shower pressure could be stronger. The mall in the building made shopping super convenient. Exceeded my expectations in almost every area.
Stayed 4 nights in Oct 2021

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, room comfort
I have been staying at the Capital Pearls from the time its opened. I've never been disappointed and will always be back :-)
Stayed 2 nights in Oct 2021

10/10 Excellent

Bettie

Stayed 2 nights in Sep 2021

8/10 Good

Cayley

Stayed 2 nights in Sep 2021

8/10 Good

Nathan

Stayed 1 night in Sep 2021

10/10 Excellent

Wing

Liked: Cleanliness, room comfort
EXCELLANT SERVICE FROM STAFF, HIGHLY RECOMMENDED
Stayed 2 nights in Aug 2021

10/10 Excellent

Mbali

Liked: Cleanliness, room comfort
Capital Stay
It was good considering the level 4 lockdown restrictions. Dinner times were not communicated properly, which was sad because we missed our dinner.
Birthday celebration
Stayed 1 night in Jul 2021

2/10 Terrible

Vusi

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2021

10/10 Excellent

Alfonso

Stayed 1 night in Jul 2021

4/10 Poor

Rolih

Travelled with family
Liked: Cleanliness, room comfort
45 minutes to check in. 10 minutes to get the elevator. Check out dates were mixed up, despite clarifying 3 times upon check in & reassured all was fine, I was locked out of my room. The best thing about this property is location. The staff are not great. Several other properties on the promenade that I will try for my next stay, not this one again.
Stayed 1 night in Jun 2021

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, room comfort
Lovely property , stunning hotel , very pleasantly surprised , will def stay there again
Stayed 1 night in Apr 2021

8/10 Good

Azeem

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2021

8/10 Good

Isabella L

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2021

10/10 Excellent

Harshada

Liked: Cleanliness, room comfort
Excellent Stay
Good Location. Very clean. Enjoyed my stay
Stayed 2 nights in Mar 2021

6/10 Okay

Faheem

Travelled with family
Liked: Room comfort
Perhaps we were allocated a bad spot in the hotel with a problematic room. Finishes are good and maintained to a decent standard. WiFi works well. Room is sufficiently clean but there are subtleties that needed attention. Our room barely had a sea view between two buildings, and was close to the refuse area causing a smell when the patio door was open. We had construction above us and across the road causing noise early in the morning. Our aircon made a high frequency sound which was quite irritating. Money could be saved by staying elsewhere on the Umhlanga promenade with better views and similar room amenities
Stayed 4 nights in Feb 2021

10/10 Excellent

Slindile

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2021

10/10 Excellent

Haseena

Liked: Cleanliness, room comfort
Two Minded
We Were given a much smaller and inferior room so unfortunately I was very unhappy. We were told that the hotel was full so nothing could be done about it. We were booked for 3 days however the manager contacted us the day before we left and upgraded our room. So all in all, my last day was great. Sea facing, one bedroom with balcony and lounge is amazing.
Stayed 3 nights in Dec 2020

8/10 Good

Muhammad Zain

Liked: Cleanliness, room comfort
Stayed 11 nights in Dec 2020

10/10 Excellent

Amelia

Liked: Cleanliness, room comfort
Very accommodating, friendly staff. Loved my stay
Stayed 1 night in Jan 2021

10/10 Excellent

VN

Travelled with family
Liked: Cleanliness, room comfort
Had an excellent stay. Check in was fast and efficient. Covid precautions in place. Everything was clean. Loved it. Will come back.
Stayed 1 night in Jan 2021

8/10 Good

Goolam Naby

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
It was a lovely stay. The only snag is that there is no dressing table in the main bedroom to do your hair and make up etx. A bit of an oversight from the design team but other than that all else was up to standard.
Stayed 5 nights in Dec 2020

8/10 Good

Waleed

Liked: Cleanliness, room comfort
Nice trip
Stayed 4 nights in Dec 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Stayed 3 nights in Nov 2020

10/10 Excellent

Ntombi

Travelled with group
Liked: Cleanliness, room comfort
Our stay was amazing we had so much fun & the place is out of this world
Stayed 1 night in Nov 2020