The first we have heard about any issues is via this review, if you had any concerns you have failed to contact management whom are available 24/7. We have checked the security of the room and it is fine, as to it being musty and poorly cleaned, again upon inspection today this is not the case.

Hi Janet, all you had to do was call the number provided for assistance. Upon inspection of your room on departure there was cups and and spoons so a little confused as to why you said there was none.

Thank you Antonio for taking the time to leave a review. It appears that you request extra towels during your stay, which our staff provided to you.

Thank you for your review, in regards to the tv we have inspected this and it was working, so not sure why you could not get the standard TV.

Hi Josephine, it is always disappointing when guests leave a review sore based on their ignorance by NOT reading the Terms and Conditions of the motel you are staying at before you click that you agree (that way you would have been aware that there was a security deposit and that reception is not manned).

Thank you Charmaine for taking the time to leave a review. We are glad you enjoyed your stay.

Thank you Lisa for taking the time to leave a review

Thank you Cheryl for your review

Thank you John for your review

Thank you for taking the time to leave a review.

Thank you Paul for taking the time to leave a review, we are glad you enjoyed your stay.

Thank you Deborah for taking the time to leave feedback.

Thank you Michael for your review.

Thank you, for your review.

Clearly we are a victim of a bad review, as you can not read our checkin times, your arrived way after checkin times as per CCTV footage and phone logs (9:38PM). It always pays to read the property checkin times.

Thank you Simone for taking the time to leave a review.

You made a booking that was non-refundable or transferable and did not even show up!!!!!

Thank you for taking the time to leave a review

Thank you for taking the time to leave a review

OH Chris what a character you are, our pet friendly rooms are very popular and we have many repeat customers that stay in our pet friendly rooms. We offer budget accommodation as advised, perhaps if you wanted 5 star you should have booked alternate accommodation. There has never been any garages under the building so not quite sure what medication or drugs you might be on. We will be happy to never see you again and you Maltipoo.

As we advertise we are basic, and you are correct we also DO NOT provide plates etc as per all the details on the web site that you booked via, so not sure why you would expect them!!!!

Thank you George for your review

Thank you Lorna for your feedback

Thank you Carina for your review, we love the fact that we have four dog friendly rooms available for people travelling

Dear Michael, it always pays to read what is available at a property, perhaps if you took the time to read what it included at the property before you booked you would have realised we DONT advertise we have WIFI and also advetise that we DONT have a front desk. As to making multiple calls, it is not our fault your phone kept dropping out.

Thank you Mary for taking the time to leave a review score.

Thank you for taking the time to leave a review. We are glad you enjoyed your room and bed.

Thank you Jake for the review

Thank you for your review.

Thank you George, for staying with us

Thank you for your review.

Oh Michelle, you low score is evident that we are victims of you being caught out for doing the wrong thing.

Thank you for taking the time to leave a review. We are glad you enjoyed your overnight stay with us.

Oh David, Perhaps we would suggest in future before booking a property on the internet, that you read what the terms and conditions are along with what is included in your rate, before you click on the little box acknowledging that you have, read and agree to the terms and conditions. In response to your review; ** Your first point - "Internet was a waste of time so we had to use our phones as hot spots instead." WE DO NOT advertise we provide internet, so not quite sure why you thought you would have access to it. ** Your second point - "The hot water at night was just above lukewarm thus rather unsatisfactory for a nice, hot shower." THIS IS SET TO THE REQUIREMENT OF THE GOVERNMENT HOSPITALITY INDUSTRY TEMPERATURE SO GUEST DO NOT BURN THEMSELVES. ** Your third point - The length of time to refund the security deposit is ridiculous. AS ADVISED YOUR WOULD HAVE TO RAISE THIS WITH YOUR BANK AS PRE-AUTH ARE DIFFERENT TO DEPOSITS. ** Your fourth point - "The emails and warnings in the unit about the terms and conditions of staying there, the rules and penalties were a huge turn-off." THESE HAVE BEEN PUT IN PLACE FOR THE SAFETY AND COMFORT OF ALL GUESTS, and are appreciated by all others so they have an enjoyable stay. And in closing: - (written by yourself - "The assumption seems to be that guests are not to be trusted to do the right thing. This is insulting and I will never stay at this place again".) WE ARE DELIGHTED THAT YOU WILL NOT BE STAYING AGAIN as we prefer guests that are literate and understand what they are booking. We wish you all the best for the future.

Thank you Mick for taking the time to leave a review.

We are glad that we could help you and your daughter out.

Thank you for your review

Thank you for your review and comments, we have 14 motel rooms and two cabins, the names are reflected on the platforms used, if in doubt called the agency to confirm what you are booking.

LOL hiding being Anonymous with no comment

Dear Mr Anonymous-Graeme It is very clear from your response to the email we send you on Wednesday 25 March 2021, clearly advising where the room key is to be collected from was not overlooked. Also on the Friday before check-in the booking agency sent an automated email that was marked as read. Clearly not reading your e-mails that you have replied to is an issue, which is not ours. You collected the key from the location between 2.35-2.45pm on day of arrival perhaps if you arrived at 2.00pm you would not have been late to the wedding you needed to attend. Again this is not our issue that you did not leave yourself enough time. Another oversite on your behalf, as we clearly do not advertise that we provide housekeeping on Sundays or Public Holidays, this is also displayed on the tent side located on your dining room table in the room, although on occasions if we have staff on they will ask if you would like some tea coffee etc, but do not service the rooms on Sunday. Our records show that this was declined. I will not be spoken to disrespectfully by anyone this includes your partner, whom would not accept that you had read the email and responded to it!!!!!!! and wanted to ague. Below is a thread of email that occurred between yourself and the motel, please note the second paragraph on the email sent 24 March 2021 Mr Anonymous-Graeme, In response to your phone calls from yourself on day of arrival and your partner on Sunday afternoon. I have forwarded a thread of emails between yourself and the property, which took place prior to your arrival, starting on 24 March 2021 for your accommodation booked for the night of Saturday 27 March 2021. Correspondence via an email was sent to you on Wednesday 24 March 2021 (3 day prior to your arrival) clearing stating in the second paragraph where key collection will be for your booking at Breeze Inn, obviously you DID receive this as you replied to this email on Thursday 25 March 2021 about the rooms you booked. So you can understand why we are a little confused about the phone calls made to the property advising us that you had not read your emails or know where to collect the key from, and your partner indicating that you don’t check your emails every day, and this not a satisfactory means of communicate, and by not advising you of this arrangement prior to arrival we made you late 30 minutes late for a wedding, records indicate that based on the email send to you in which you replied to if you arrived at 2pm for key collection you perhaps would have arrived at your wedding on time (key was collected between 2.35 – 2.45pm). We do not see how this is our issue. We suggest you book elsewhere in the future. Maree Harris Breeze Inn I have also forwarded this onto the booking agency for their information. From: breezeinnulladulla@********** Sent: Thursday, 25 March 2021 3:23 PM To: 'Graeme ******' Subject: RE: Upcoming stay at Breeze Inn, Ulladulla That i

Thank you for sharing.

Thank you for taking the time to leave a review

Thank you

Thank you for your review

Thank you Nerida, we look forward to seeing you when you return

Thank you for your feedback, we are a little confused as to where you got 1.30pm our standard check-in time is 2.00pm, I am investigating all sites with no luck.

Thank you