Property entrance

Reviews of Tuakau Hotel

4.5 out of 5
Tuakau Hotel
1-3 George Street, Tuakau

Reviews

9.0

Wonderful

Rating 10 - Excellent. 119 out of 203 reviews" "
Rating 8 - Good. 65 out of 203 reviews" "
Rating 6 - Okay. 10 out of 203 reviews" "
Rating 4 - Poor. 7 out of 203 reviews" "
Rating 2 - Terrible. 2 out of 203 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lothar, St Augustine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent Hotel and very clean rooms.
Stayed 1 night in Mar 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Beatrix

Stayed 3 nights in Dec 2023

8/10 Good

Yu Wai, Tai Po

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The guest room we were staying in is in the renovated part of the hotel, which is otherwise historical and it feels it. The room is connected to a public verandah (also connected to a conference room and another guest room) and it was nice to just sit there watching the street below when nobody else was there. The room is on the main street of this small town and is close to the train station but soundproofing is surprisingly good.
Stayed 2 nights in Dec 2023

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Acacia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy Beds for sure, just had a suspicious stain on one of the beds. Other than that it was good. Great for families.
Stayed 2 nights in Nov 2023

8/10 Good

Garry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated to get to International Airport. Hotel room was quiet and comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very friendly and helpful staff. Excellent cleanliness throughout the whole facility. Room was a little small but had everything we needed. Bed was comfortable and good soundproofing from the rest of the facility. Some outside noise from the street and a late night train but all acceptable.
Stayed 2 nights in Sep 2023

10/10 Excellent

JKelly

Stayed 2 nights in Oct 2023

10/10 Excellent

Kahu

Stayed 3 nights in Aug 2023

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so good since we checked in room was clean and perfect for us looking forward to visit tuakau hotel again and will definitely recommend to others
Stayed 1 night in Aug 2023

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a pleasure staying here. On arrival they informed us the restaurant/bar was having live music and we could move room if wanted. We chose not to and had no problems with the sound from below our room. If ever passing through again would definitely stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Jun 2023

10/10 Excellent

Sng

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean eco-friendly hotel with close-by amenities
The room was cleaned and drink items replenished daily during my one week’s stay at the hotel. The hotel is well located, close to Supervalue supermarket, and food outlets like fish & chips, 2 pizza eateries, and Western, Japanese Sushi & Thai cuisine outlets. A 24/7 fitness gym is also close by
Stayed 5 nights in Mar 2023

8/10 Good

Lenore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old building and tasteful decor. Comfortable room if not a bit noisy from road and railway. Food not great
Stayed 1 night in Mar 2023

2/10 Terrible

Terrence

Stayed 1 night in Feb 2023
Response from Catherine on 11 Mar 2023
Hi Terrence, we are deeply concerned that you have had a bad experience during your stay with us. Please could you provide some more information on why you have not had a pleasurable stay, so we can rectify the situation and ensure it does not happen again?

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful little hotel with excellent restaurant attached.
Stayed 1 night in Feb 2023

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely remodeled historic hotel with clean, beautiful baths and amenities. Unfortunately, area near hotel is rather noisy due to bar in hotel, quick shops across street. Trains are regular throughout the night, but less disturbing than the street noise from motorcycles, rowdy persons on street, etc.
Stayed 1 night in Feb 2023

8/10 Good

Ashleigh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Multiple Parking options, easy to find and close to amenities - supermarket, cafe etc.

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a visit
Lovely first impression on entering the room. Great spacious room and bathroom. Great all round stay.
Stayed 2 nights in Dec 2022

6/10 Okay

Ken

Stayed 1 night in Nov 2022

8/10 Good

Barrie

Stayed 1 night in Nov 2022

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized room with comfortable king bed. Good water pressure in shower. Clean, neat and tidy for a one-night stay. Victorian feel around the hotel. There is a bar downstairs so not sure on the noise levels through the evening as we were at a wedding, but location was quiet from when we returned and had a great sleep with no disruptions. I would stay again.
Stayed 1 night in Nov 2022

6/10 Okay

Warren

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible place to stay, terrible area, would never stay there again
Stayed 1 night in Nov 2022
Response from Tasha on 5 Nov 2022
Hi Warren,Thank you for you feedback. A bit surprising as this was your 7th stay with us, and the room was bigger than what the company usually pays for. I am sorry to hear we did not meet your expectations.Kind Regards

4/10 Poor

G

Stayed 1 night in Sep 2022

10/10 Excellent

Raewyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Tasha on 5 Nov 2022
Hi Raewyn, Thank you for the great feedback. We hope to see you back again soon. Kind Regards

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Tasha - Manager on 29 Aug 2022
Hi Marie, Thank you for your great feedback.

10/10 Excellent

Brian

Liked: Staff & service, amenities, property conditions & facilities
Friendly,clean and great atmosphere.
Stayed 1 night in Jul 2022
Response from Tasha - Manager on 13 July 2022
Hi Brian, Thank you for your great feedback. Kind Regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful country hotel that's been restored to a high level of comfort. We stayed last minute while travelling from Corimandel through to Bay of Islands. Late arrival and no problem with collecting keys from the pub part of the hotel - staff super friendly, and dinner at the pub was delicious. Local cafes available for early breakfast next morning (breakfast not available at hotel until around 10ish from memory - downstairs in the pub area). Pleasantly surprised by this last minute booking in a country hotel - only one issue with the hot water taking forever to come through in the shower - not sure if that's normal? Maybe turn shower on 5 minutes before you need to get in, but otherwise a wonderful stay.
Stayed 1 night in May 2022
Response from Tasha on 18 June 2022
Hi John, Thank you for the great review and feedback. The taps unfortunately do need to run a bit longer during winter. We hope to see back soon Kind Regards

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room, it was just a bit noisy with trains and trucks, but it quietened down at night so slept well.
Stayed 1 night in May 2022
Response from Tasha - Manager on 18 June 2022
Hi Rose, Thank you for your feedback and review. We hope to welcome you back in the future. Kind Regards

4/10 Poor

ADRIAN

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Tasha - Manager on 18 June 2022
Hi Angela, Thank you for the great score. We hope to see you back soon. Kind Regards

8/10 Good

Dawn

Stayed 1 night in Apr 2022

10/10 Excellent

Coiln

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying here, excellent dining options. Lovely Hotel
Stayed 2 nights in Feb 2022
Response from Hotel Team on 22 Mar 2022
Hi Colin, thank you very much for the feedback

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful room, comfortable bed. Great stay
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Cute, very clean, tidy and fresh. Checkin etc. was straight forward.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was tidy. Great sleep, dark room and very quiet.
Stayed 1 night in May 2021
Response from Tasha on 24 May 2021
Thank you for taking the time to leave this great feedback.

10/10 Excellent

Tiffany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and friendly
Great and friendly service and a perfect room for me and my co worker.
Stayed 1 night in Apr 2021
Response from Tasha on 24 May 2021
Hi Tiffany, Thank you for your great feedback.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful accommodation. Clean and tidy. Very convenient and close to shops etc. Quiet and very helpful staff. Highly recommend.
Stayed 1 night in Apr 2021
Response from Tasha on 24 May 2021
Thank you for the great feedback

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
I had a one night business stay and everything was up to expectations.
Stayed 1 night in Dec 2020

10/10 Excellent

Adrienne, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in excellent condition and well presented. We liked the security aspect that you had to swipe in to the main accommodation part. This hotel could have been anywhete in the world as a quaint country hotel.
Stayed 1 night in Nov 2020

4/10 Poor

Jackson, Wellington

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice room very comfortable but we asked for a cot and didn’t have one provided and couldn’t organise one as we checked in late. Meant for a long night with baby
Stayed 1 night in Nov 2020

10/10 Excellent

Kupu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. A real find. Bargain price too .... quiet and staff were great.
Stayed 1 night in Feb 2020
Response from Tasha Foley on 24 Feb 2020
Dear Kupu, Thank you so much for the awesome review. We are glad to hear you enjoyed your stay with us. We hope to welcome you back soon. Kind Regards

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Tasha Foley on 24 Feb 2020
Thank you for your feedback. We hope to see you back soon. Kind Regards

8/10 Good

Raewyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 1 night in Feb 2020
Response from Tasha on 18 Feb 2020
HI Raewyn, Thank you for you feedback. We hope to see you back soon. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything that I needed was there and just felt at home.
Stayed 1 night in Jan 2020
Response from Tasha on 8 Feb 2020
Thank you for your great feedback. Kind Regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed rooms. Spacious with all that is needed.
Stayed 1 night in Jan 2020
Response from Tasha on 24 Jan 2020
Thank you very much for your feedback. Kind Regards

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 1 night in Dec 2019
Response from Tasha on 24 Jan 2020
Hello Mike, Thank you very much for your positive feedback. We are glad you enjoyed your stay. Kind Regards