In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews of Comfort Inn South Kingsport

2.5 out of 5
Comfort Inn South Kingsport
4624 Fairlane Dr, Kingsport, TN

Reviews

7.6

Good

Rating 10 - Excellent. 120 out of 408 reviews" "
Rating 8 - Good. 151 out of 408 reviews" "
Rating 6 - Okay. 78 out of 408 reviews" "
Rating 4 - Poor. 41 out of 408 reviews" "
Rating 2 - Terrible. 18 out of 408 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Brian

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The beds weren’t comfortable at all was like sleeping on a brick and the rooms need to be updated was stains in the carpet and places in the walls that need to fixed the correct way
Stayed 1 night in Mar 2024
Response from ee on 18 Apr 2024
I apologize for failing to exceed your expectations, your comments and all issues are being addressed. We hope you will give us another try on your next travel and we can redeem your approval.

8/10 Good

David

Good stay
Stayed 1 night in Mar 2024
Response from EE on 28 Mar 2024
Thank you for taking the time to let us know how we are doing. We look forward to seeing you again on your next visit.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Elisha E., Front Desk Mgr, Comfort Inn S Kingsport on 30 Mar 2024
Dear Cheryl,Thank you very much for sharing your wonderful review of our Comfort Inn Kingsport. Service can make all the difference in making a stay memorable and special and our team makes every effort to ensure that all our guests feel warmly welcomed during their visit. We are overjoyed that you delighted in your stay. We would be honored to serve you on your next trip to Kingsport!Regards,Elisha E., Front Desk Manager

8/10 Good

Drew

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Room was fine. Staff weren’t bad, just new. Breakfast was okay, biscuits were cold. But overall it served its purpose and provided a comfortable place to sleep and provided a breakfast. I would stay here again.
Stayed 1 night in Mar 2024
Response from EE on 28 Mar 2024
Thank you for letting us know how your stay with us was. I will pass your comments along to the staff. We look forward to seeing you again.

10/10 Excellent

Karen

Stayed 1 night in Mar 2024
Response from ee on 18 Apr 2024
Thank you for taking the time to let us know how we did during your stay I will pass your comments to the staff and let them know how they are doing.

8/10 Good

Valerie

Liked: Staff & service, amenities, property conditions & facilities
It took almost 30 minutes to get checked in in three different clerks. I’m wondering if it’s because of the way I booked it I’ve never had a problem before with Expedia cause that’s what they were blaming it on.
Stayed 1 night in Mar 2024
Response from Elisha E., Front Desk Manager on 4 Mar 2024
Thank you for your feedback about your recent stay with us. I truly apologize that we fell short of our promise. Our aim is to provide a comfortable, convenient, and personalized experience for all of our guests, and your comments are valuable in helping us improve and enhance the quality of our services. Despite the issues you mentioned, we are happy to hear that you enjoyed the rest of your stay with us, and we are grateful that you chose our property for your visit. We hope that you will consider staying with us again in the future, as we would love the opportunity to demonstrate how exceptional our property can truly be.Regards, Elisha E., Front Desk Manager

8/10 Good

Vickie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice area
Stayed 1 night in Feb 2024
Response from Elisha E., Front Desk Manager on 21 Feb 2024
Thank you for your review. We're glad to know that you enjoyed your stay at our hotel and found our property to your liking. Providing our guests with a pleasant experience is our goal, and we're grateful that you had a positive stay. We'll ensure your feedback is shared with our team members who played a role in making your stay comfortable. It was our pleasure to host you.Regards, Elisha E., Front Desk Manager

8/10 Good

gregg, decatur

Stayed 1 night in Feb 2024
Response from EE on 28 Mar 2024
Thank you for letting us know how we did. We look forward to your next visit.

10/10 Excellent

Art

Travelled with family
Liked: Amenities
Response from Elisha E., Front Desk Manager on 23 Jan 2024
Thank you for taking the time to leave a terrific rating. I am so glad that you enjoyed a wonderful stay with us. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your stay and found everything to be so comfortable. We all look forward to welcoming you back to the hotel on your next visit.Regards, Elisha E., Front Desk Manager

6/10 Okay

Jacob

Stayed 1 night in Jan 2024
Response from Elisha E., Front Desk Manager on 8 Feb 2024
Thank you for your feedback following your stay with us. Your rating is instrumental in aiding us to enhance our services. It appears there were some missteps, and for that, we sincerely apologize. Our aim is to provide a welcoming, restful, and personalized guest experience. Rest assured, your feedback is critical and will be used to ensure our services always exceed expectations. We're glad that you enjoyed the rest of your stay, and we thank you for choosing our property. We hope for a future opportunity to fully demonstrate the true value and excellence of our services.Regards, Elisha E., Front Desk Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Clean room.
Stayed 1 night in Jan 2024
Response from Elisha E., Front Desk Mgr, Comfort Inn S Kingsport on 16 Jan 2024
We're glad you've made us your home away from home while visiting Kingsport. As you discovered, our entire Comfort Inn Kingsport team takes great pride in ensuring each guest is enjoying a lovely experience. From our Housekeeping colleagues to our front desk team, everyone is fully invested. We thank you for sharing accolades of the cleanliness of our rooms and facilities, and we look forward to you visiting again.Kind regards,Elisha E.,Front Desk Manager

4/10 Poor

Shoshana

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Elisha E., Front Desk Mgr, Comfort Inn S Kingsport on 16 Jan 2024
Dear Shoshana,We are sorry to hear that you were not completely satisfied with your recent stay with us and do apologize if we came short of meeting your expectations on this particular occasion. Our staff members are always there to listen to any concerns you may have with your room, and I hoped you were able to inform them of any blemishes you noticed while here so that we could have addressed them. Please understand I would be honored if we were given another opportunity to showcase the incredible property for which we are known.Kindest regards,Elisha E.,Front Desk Manager

8/10 Good

Mona

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Elisha E., Front Desk Manager on 8 Jan 2024
Thank you for your review. We're glad to know that you enjoyed your stay at our hotel and found our property to your liking. Providing our guests with a pleasant experience is our goal, and we're grateful that you had a positive stay. We'll ensure your feedback is shared with our team members who played a role in making your stay comfortable. It was our pleasure to host you.Regards, Elisha E., Front Desk Manager

8/10 Good

Zachary

Travelled with family
Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Elisha E., Front Desk Mgr, Comfort Inn S Kingsport on 31 Dec 2023
Dear Zachary,Thank you for taking a moment to share a rating of your experience. Ensuring our guests receive friendly and efficient service is of the utmost importance to us at Comfort Inn South Kingsport. This is what we call "hospitality from the heart" and service that is genuine and flawless! We will share your thoughtful rating with everyone, I am sure they will be delighted to see their efforts praised. Perhaps you did not see all that Kingsport has to offer and so we can look forward to hosting you again in the near future.Warm regards,Elisha E., Front Desk Manager

2/10 Terrible

Nabin

Stayed 1 night in Dec 2023
Response from Elisha E., Front Desk Manager on 2 Jan 2024
I regret to learn that your stay with us was not the flawless experience we promised. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. Our commitment to our guests is reflected in our team members and the culture we've established, where resolving any issues is a top priority so that our guests can continue to enjoy a wonderful stay. We strive for perfection, and our hotel management will carefully evaluate your stay. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Elisha E., Front Desk Manager

10/10 Excellent

Emily, FLETCHER

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was very quiet. The 3 on staff was for housekeeping they were very loud and rude. There is also train tracks behind, if you dont want to hear trains not a good stay.
Stayed 2 nights in Dec 2023
Response from Elisha E., Front Desk Manager on 28 Dec 2023
It was a pleasure to host you! Our hotel exudes convenience, exemplary service and relaxation, and it’s very exciting to know that we were able to deliver a great experience. Thank you for taking time to review your visit. We hope you will stay with us again soon!Regards, Elisha E., Front Desk Manager

10/10 Excellent

Leigh Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dec 2023
Hotel check-in easy and both desk clerks were very nice and helpful. Will stay again.
Stayed 1 night in Dec 2023
Response from Elisha E., Front Desk Manager on 26 Dec 2023
What a pleasure to learn that you loved all aspects of your stay! I am delighted that you had wonderful experiences with our hotel staff, our dining options and your accommodations, as we are always striving to provide the highest level of guest service. We love that you benefited from all the amenities and our thoughtful offerings, designed to delight and guarantee a seamless visit. We love to hear from our satisfied guests, and it does mean so much to us that you have taken the time to supply this review. Again thank you for sharing your rating and we invite you to join us again!Regards, Elisha E., Front Desk Manager

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Elisha E., Front Desk Manager on 8 Feb 2024
Thank you for your remarkable rating! We're thrilled that you were completely satisfied with all aspects of our hotel. The high standards of cleanliness that we uphold and the exceptional customer service we deliver are sources of immense pride for us. Your feedback tells us we're succeeding in our mission to provide outstanding guest experiences. We eagerly await your return in the upcoming future.Regards, Elisha E., Front Desk Manager

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would stay here again, good deal
The hotel, for the price, was a good deal. Great location, with a restaurant a one minute walk from hotel front door, very convenient. Only two small issues were interior halls could use painting, especially on doors to rooms. The inside of the rooms were fine and clean. The night of our stay, when we arrived, there was a sign explaining coffee machine had broken down last night, well the following day, the same sign was still there. So, no coffee. Not OK. But all in all, a good, clean hotel if you are looking to get off the road.
Stayed 1 night in Dec 2023
Response from EE on 23 Dec 2023
I apologize for the inconveince of not having coffee available. Unfournately our machine died. Our new coffee maker machine is scheduled to be here any day. I hope you will stay with us again and we'll be sure to have that coffee maker fixed. I will pass along your comments to the housekeeping staff.

4/10 Poor

Ronald

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property, although clean, was ‘tired-looking’ on the inside. Elevator very scuffed and beat up. 3 rd floor exterior doors damaged and scuffed. No coffee nor bacon/sausage for breakfast bar.
Stayed 2 nights in Dec 2023
Response from Elisha E., Front Desk Manager on 21 Dec 2023
I'm so sorry to learn that your stay with us was not the best it could have been. We believe in making every stay unforgettable - with exceptional service, pristine rooms, and one-of-a-kind experiences. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. Your experience is important to us, and our hotel management will thoroughly review and assess every aspect of your stay. I am sorry for any inconvenience or disappointment you experienced during your stay. I hope you will give us another opportunity in the future to provide you with the unforgettable experience we are dedicated to delivering.Regards, Elisha E., Front Desk Manager

4/10 Poor

Rajesh

Business traveller
Room was not cleaned by cleaning ladies 2 days no coffee machine in lobby I did not like the hotel
Stayed 4 nights in Dec 2023
Response from Elisha E., Front Desk Manager on 21 Dec 2023
I am saddened to learn that your experience with us was not the memorable one we intended. We aim to exceed your expectations at every turn - with world-class service, sparkling clean rooms, and truly memorable experiences. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. Our hotel management is committed to excellence, and they will review your stay with great attention to detail. I am deeply sorry that we didn't meet your expectations on this occasion. I hope you will consider giving us another chance to show you the true magic of our property.Regards, Elisha E., Front Desk Manager

8/10 Good

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elisha E., Front Desk Manager on 10 Dec 2023
We genuinely appreciate your review. It's reassuring to know that you had a good stay at our hotel and that our property met your expectations. Our team is dedicated to ensuring a pleasant experience for our guests, and we're grateful for your feedback. We'll ensure your comments are shared with our staff who contributed to your positive stay. Thank you for sharing your review, and it was a pleasure having you as our guest.Regards, Elisha E., Front Desk Manager

10/10 Excellent

James

Travelled with family and small children, Business traveller
Great experience so far.
Stayed 1 night in Dec 2023
Response from Elisha E., Front Desk Manager on 10 Dec 2023
We appreciate your excellent rating! It's heartening to know that you had a wonderful experience at our hotel. We devote ourselves to maintaining superior cleanliness and delivering unparalleled customer service. Your comments affirm that our efforts to provide an exceptional guest experience have been successful. We're already looking forward to your next visit.Regards, Elisha E., Front Desk Manager

10/10 Excellent

Alisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was pleasant and the hotel staff were quite nice.
Stayed 2 nights in Nov 2023
Response from EE on 28 Nov 2023
Thank you for letting us know how we did during your stay. I will pass your review along to the staff and we look forward to seeing you again. Happy Holidays

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Elisha E., Front Desk Manager on 20 Nov 2023
Thank you very much for your stellar review of our property. It is wonderful to read that you thought so highly of the quality of product and service we offer. Our goal is to create a relaxing atmosphere that is sure to make a grand impression and your review confirms that we did just that! We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Elisha E., Front Desk Manager

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
All was good no complaints or compliments
Stayed 1 night in Nov 2023
Response from Elisha E., Front Desk Manager on 12 Nov 2023
Thank you for taking the time to provide a great rating for your recent visit to us. It is fantastic to see you had such a memorable experience with us! We strive to provide an extremely high level of service and it is clear to see you experienced this. Please do not hesitate to reach out to our team when planning your future visit; we would be delighted to assist and create another memorable celebration for you.Regards, Elisha E., Front Desk Manager

10/10 Excellent

Bobbie J

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was quick and easy and the manager on duty was extremely helpful. The experience made me actually glad the Hampton Inn was full. This was just as good and less expensive.
Stayed 1 night in Nov 2023
Response from Guest Services, Comfort Inn South Kingsport on 11 Nov 2023
Hello Bobbie J,Thank you so much for sharing your incredible words with us regarding your recent stay at our Comfort Inn South Kingsport. We are thrilled to know that you enjoyed the extra, thoughtful details we include in each stay and that you were pleased with our comfortable guest rooms, the excellent service of our colleagues, and so much more while here. We’d love to continue serving you on your future travels to Kingsport and look forward to welcoming you back soon.Warmest regards,Guest Services Team

6/10 Okay

Michael

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Tv had limited channels. Old motel. AC was in poor condition.
Stayed 1 night in Nov 2023
Response from Guest Service, Comfort Inn South Kingsport on 11 Nov 2023
Hello Michael,Here, at Comfort Inn South Kingsport, we truly work hard to deliver an exceptional guest experience, and it is apparent in your case we fell short. I am sorry we missed the mark on the level of service you received. I have shared your comments with my team, so that your comments may be addressed and actioned.Again, thanks for staying with us. We value your feedback and welcome the opportunity to serve you better.Kind regards,Guest Services Team

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Elisha E., Front Desk Mgr, Comfort Inn S Kingsport on 4 Nov 2023
Hello Richard,We are truly honored that you had such a great experience at our Comfort Inn South Kingsport. It means a lot!The kind ratings of your stay, our facilities, and our service have left us all humbled and we would like to personally thank you for your acknowledgment. We do hope we will have the pleasure of welcoming you back very soon.Warm regards,Elisha E., Front Desk Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID
Avoid at all costs. Staff is aware of internet and tv issues said the owner will not fix. Dogs in the yards next to the hotel parked all night long ended up leaving a day early.
Stayed 2 nights in Oct 2023
Response from Elisha E., Front Desk Manager on 17 Oct 2023
I am disappointed to learn that your experience with us was not what we had hoped for you. Our commitment is to ensure that every guest has a remarkable stay with us - with top-notch service, immaculate rooms, and memorable experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. Your feedback is important to us, and our hotel management will evaluate your stay with the utmost care and consideration. Please accept my sincerest apologies for not delivering the experience you expected. I hope you will give us another chance to show you the best of what we have to offer.Regards, Elisha E., Front Desk Manager

2/10 Terrible

Donald

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This had to be the worst hotel. I’ve stayed at yet the shower did not drain for like 30 minutes after you got out of it the bathroom will be held water and did not drain. The bathroom door did not close found dirty, women’s underwear laying in the floor by the curtains Had to get my cards reprogrammed multiple times because they stopped working and when I would do that they never asked to see ID. I just told him what room I wanted a card for and got it will never stay there again.
Stayed 2 nights in Sep 2023
Response from Elisha E., Front Desk Manager on 17 Oct 2023
It's unacceptable that your experience with us was not the exceptional stay we aim to provide. Our commitment is to ensure that every guest has a remarkable stay with us - with top-notch service, immaculate rooms, and memorable experiences. We believe in the power of our people and the culture we've established, and that's what sets us apart in our ability to quickly fix any issues so that our guests can get back to a wonderful stay. Your experience is important to us, and our hotel management will thoroughly review and assess every aspect of your stay. I am sorry for any inconvenience or disappointment you experienced during your stay. I hope you will give us another opportunity in the future to provide you with the unforgettable experience we are dedicated to delivering.Regards, Elisha E., Front Desk Manager

10/10 Excellent

Katherine

Travelled with group
Liked: Amenities
The property is a little old. But the staff obviously is the main plus. Staff member Michael is totally outstanding in his appearance, effort to do anything and everything with making coffee in the morning check out making sure the breakfast is put out between six and nine is officially handled and taken care of. He IS Your real asset. I would stay there again, just because of his quality concern for a happy stay.
Stayed 2 nights in Sep 2023
Response from Elisha E., Front Desk Manager on 17 Oct 2023
Thank you for your rating. I am thrilled our team made such a positive impression during your stay with us. The guest experience is the most important aspect of a hotel stay and that can't be achieved without a passionate team! Thank you so much for your kind words. We can't wait to welcome you back!Regards, Elisha E., Front Desk Manager

6/10 Okay

Karen

Stayed 2 nights in Sep 2023
Response from Elisha E., Front Desk Mgr, Comfort Inn S Kingsport on 26 Sept 2023
Dear Karen,Thank you for taking the time to share your appreciation with me and I am delighted to learn that every aspect of your stay was superb! I certainly could not ask for a better endorsement and I sincerely hope that you will allow us another opportunity of playing host to you again in the coming months ahead.All the best.Elisha E., Front Desk Manager

6/10 Okay

Trevor

Stayed 2 nights in Sep 2023
Response from Elisha E., Front Desk Manager on 17 Oct 2023
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us, and it will further assist us in raising our high levels of service. While we do our best to always deliver a great experience, it appears experienced some missteps that caused you some frustration. It is our goal to ensure that we deliver an inviting, comfortable, and personalized experience. Please be assured that your feedback is important to us and will be used to ensure we are always refining and expanding the service we deliver to our valued guests. However, it sounds like the rest of your stay was enjoyable! I am so glad you chose us for your stay. I hope you can give us another chance in the future to show you how wonderful our property really is.Regards, Elisha E., Front Desk Manager

2/10 Terrible

Donte

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Elisha E., Front Desk Mgr, Comfort Inn S Kingsport on 21 Sept 2023
Hello Donte,We take great pride in providing outstanding and exquisite service in every category, and we truly regret this was not your experience. Please be assured your review will be shared with our entire team and we will discuss where we fell short and how we will do better in the future. Thank you so much for rating your experience.Regards,Elisha E., Front Desk Manager

6/10 Okay

Jennifer, Barstow

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was ok for the area, friendly staff. Clean room, outdated though. Water pressure was awful. Decent breakfast. Price was good for what it was. We would stay again.
Stayed 1 night in Sep 2023
Response from Elisha E., Front Desk Manager on 13 Sept 2023
It was a pleasure to host you! Our hotel exudes convenience, exemplary service and relaxation, and it’s very exciting to know that we were able to deliver a great experience. Thank you for taking time to review your visit. We hope you will stay with us again soon! Regards, Elisha E., Front Desk Manager

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Elisha E., Front Desk Manager on 13 Sept 2023
Thank you for your remarkable rating! We're thrilled that you were completely satisfied with all aspects of our hotel. The high standards of cleanliness that we uphold and the exceptional customer service we deliver are sources of immense pride for us. Your feedback tells us we're succeeding in our mission to provide outstanding guest experiences. We eagerly await your return in the upcoming future.Regards, Elisha E., Front Desk Manager

6/10 Okay

Sherry

Liked: Cleanliness
TV did not work, reported to staff and never got any resolution.
Stayed 1 night in Aug 2023
Response from Elisha E., Front Desk Manager on 30 Aug 2023
We are grateful for your feedback regarding your stay with us. Your rating is crucial for us in maintaining and improving our quality of service. We regret if there were any shortcomings during your stay. Our goal is to offer a warm, relaxed, and personalized stay to all our guests. Your feedback is critical and will be used to implement improvements in our service. Nonetheless, we're happy that you enjoyed the rest of your stay. We appreciate your trust in choosing our property and look forward to a future opportunity to truly demonstrate the caliber of our services.Regards, Elisha E., Front Desk Manager

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on and off the highway. Weather sucked.
Stayed 2 nights in Aug 2023
Response from Elisha E., Front Desk Manager on 30 Aug 2023
Thank you for your rating. I am thrilled our team made such a positive impression during your stay with us. The guest experience is the most important aspect of a hotel stay and that can't be achieved without a passionate team! Thank you so much for your kind words. We can't wait to welcome you back!Regards, Elisha E., Front Desk Manager

10/10 Excellent

JOLANTA

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed ar this location before and enjoyed the stay. Check in was easy and staff was very accommodating.
Stayed 1 night in Aug 2023
Response from Elisha E., Front Desk Manager on 26 Aug 2023
Thank you for taking the time to share your review with us. I am so pleased to read that you were treated exceptionally here during your stay. We pride ourselves on delivering a memorable experience to our guests, and I am delighted you enjoyed our central location and were looked after by my exceptional colleagues! We will certainly share your review with all team members and thank them on your behalf for delivering a great experience. We all look forward to welcoming you back again very soon to enjoy another wonderful stay at our property. Regards, Elisha E., Front Desk Manager

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Biden for convenience
Bed was comfortable. Not sure how clean. Stains on blankets and furniture.
Stayed 1 night in Aug 2023
Response from Elisha E., Front Desk Mgr, Comfort Inn S Kingsport on 15 Aug 2023
Dear David,It was a pleasure to welcome you to our Comfort Inn South Kingsport and we thank you for taking the time to share your review. We apologize for any inconvenience of being assigned a guest room that was not ideally maintained. Our Housekeeping colleagues are normally quite judicious and so it is disheartening that your experience left so much to be desired. I wish you would have requested another room – my management team is diligent about providing quick resolutions if they are notified. Your feedback has been noted and we thank you for choosing us. We look forward to welcoming you again, hopefully, one day soon, to restore your faith in us.Regards,Elisha E., Front Desk Manager

10/10 Excellent

Kim

Stayed 1 night in Jul 2023
Response from Elisha E., Front Desk Manager on 26 Aug 2023
Thank you for taking a moment to share your experience with us. We are delighted you enjoyed your stay, the hotel's central location and the service our colleagues were able to provide you with. As a hotel dedicated to providing personalized service, our genuinely caring staff is committed to ensuring our guests are well cared for. It is always gratifying to know we have been successful in our endeavor to create superlative guest experiences. We hope to welcome you back again. Regards, Elisha E., Front Desk Manager

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Elisha E., Front Desk Mgr, Comfort Inn S Kingsport on 31 July 2023
Hi Sarah,Thank you for choosing our Comfort Inn South Kingsport!Our goal is to leave you with a feeling of total satisfaction, and honest feedback like this helps us to improve and move closer to meeting this goal. We always encourage guests to speak with a Front Desk Member if they need assistance with anything unsatisfactory with their room. They’re always there to help with those situations. Regardless, I am certain all our team members worked diligently to make a positive impression on you during your visit. As our hotel is an ideal stop for business as well as vacations, we hope to have future opportunities to impress you.Regards,Elisha E.Front Desk Manager

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kingston
Small parking lot.
Stayed 1 night in Jul 2023
Response from Elisha E., Front Desk Manager on 13 July 2023
Thank you for sharing your kind review. We are delighted to hear that you had such a magnificent stay and we appreciate your ratings on our service and guestrooms. I believe there is no better place in our great city to put your feet up than at our hotel. Our vision is to create memorable hotel experiences for our guests and it is evident we accomplished that with you. So, thank you again! Regards, Elisha E., Front Desk Manager

2/10 Terrible

Aymbir

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were nasty. I left a day early because of this.
Stayed 1 night in Jun 2023
Response from Elisha E., Front Desk Manager on 28 June 2023
Dear Aymbir,I regret to hear that your stay with us was not the flawless experience we promised. We aim to exceed your expectations at every turn - with world-class service, sparkling clean rooms, and truly memorable experiences. We're proud of the culture we've established and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and inspiring hotel experience. Your feedback is important to us, and our hotel management will evaluate your stay with the utmost care and consideration. I understand that we fell short of your expectations, and for that, I apologize. I hope you will give us another chance in the future to provide you with a memorable and enjoyable stay.Regards, Elisha E., Front Desk Manager

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is great and so friendly. Best continental breakfast I’ve ever had!
Stayed 2 nights in Jun 2023
Response from Elisha E., Front Desk Manager on 13 June 2023
Thank you Thomas for your fabulous evaluation of your recent stay with us. Your satisfaction with the quality of your lodgings and the superior service from our staff is a source of joy for me. Our objective is to provide exceptional service that truly takes care of our guests' every need, and it's always a delight to learn that we have succeeded. We will acknowledge the efforts of all team members who were critical in ensuring a seamless experience for you. Your return is something we look forward to on many future visits.Regards, Elisha E., Front Desk Manager

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms was clean. Pool was closed it looked green
Stayed 1 night in Jun 2023
Response from Elisha E., Front Desk Manager on 13 June 2023
Thank you very much, Teresa! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Elisha E., Front Desk Manager

10/10 Excellent

Taylor

Stayed 1 night in Jun 2023
Response from Elisha E., Front Desk Manager on 13 July 2023
Thank you for rating us so highly! Your 5-star feedback warms our hearts and validates the efforts we put into making your stay exceptional. We're thrilled that we met your expectations and left a positive impression on you. Your satisfaction fuels our passion for hospitality, and we eagerly anticipate the pleasure of serving you again, ensuring that your next stay is even more memorable than the last.Regards, Elisha E., Front Desk Manager

10/10 Excellent

Gerald

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and clean
Stayed 1 night in Jun 2023
Response from Elisha E., Front Desk Manager on 13 June 2023
Thank you Gerald for a superb rating! Thank you for taking the time to write about your stay - we are thrilled you had a wonderful time and experienced every element of true hospitality. Our team enjoys going the extra mile to deliver the very best levels of service to our guests, and to look after their every need. I am so pleased you felt so welcomed and enjoyed everything about your time with us. We look forward to welcoming you back on many future occasions.Regards, Elisha E., Front Desk Manager

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7.6 rating does not do it justice.
Very nice hotel. The 7.6 rating does not do it justice at all. Area is fine, great family restaurant within easy walking distance ( less than 50 yards) and hotel residents get a discount. Hotel room was nice and clean. Great folks who work there. Would book it again.
Stayed 1 night in Jun 2023
Response from Elisha E., Front Desk Manager on 13 June 2023
Thank you Alexander for choosing to stay with us. It was wonderful to read your review! I was so happy to hear your experience did not disappoint and you returned home with many happy memories of your time with us. Our team does strive to deliver the very highest levels of personalized service to all of our guests, and I am so delighted we achieved this and you enjoyed all of the small touches that make a stay with us so special.Regards, Elisha E., Front Desk Manager