Exterior
Check availability

Reviews of Quality Inn Downtown

2.5 out of 5
Quality Inn Downtown
1900 S Roan St, Johnson City, TN

Reviews

7.4

Good

Rating 10 - Excellent. 122 out of 417 reviews" "
Rating 8 - Good. 136 out of 417 reviews" "
Rating 6 - Okay. 74 out of 417 reviews" "
Rating 4 - Poor. 44 out of 417 reviews" "
Rating 2 - Terrible. 41 out of 417 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Thim Jill

Disliked: Staff & service, property conditions & facilities
Property was dirty and outdated. Bathrooms were not clean. Homeless people around the building made us feel unsafe.
Stayed 2 nights in Mar 2024

2/10 Terrible

Raju

Stayed 1 night in Mar 2024
Response from jay on 9 Apr 2024
sorry for inconvenience, really apologize for that

8/10 Good

Michelle

Stayed 1 night in Mar 2024

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay... will be back.
Stayed 1 night in Mar 2024
Response from Quality Inn on 14 Mar 2024
Mike,Thank you for taking the time to fill out our survey. Customers like you are appreciated. We look forward to seeing you in the future.

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 1 night in Mar 2024

6/10 Okay

John

Travelled with partner
Disliked: Staff & service, amenities
Thought with it being called downtown that is where it would be instead of the outskirts, worried that my vehicle was not safe. Food that should have been hot (eggs, potatoes, sausage) was cold (at 7:45am).
Stayed 1 night in Mar 2024

8/10 Good

Victor

Stayed 1 night in Feb 2024

10/10 Excellent

Starlene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Easy to work with. Smooth check in.
Stayed 1 night in Jan 2024
Response from Mgmt on 23 Feb 2024
Dear Starlene, Thank you for your review. We appreciate your business and guests like you! We certainly hope to see you again soon!

10/10 Excellent

Antnisha

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Jan 2024
Response from mgmt on 23 Feb 2024
Dear Antnisha, Thank you for your review! We appreciate your business and hope to see you again soon

6/10 Okay

William

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from mgmt on 23 Feb 2024
Dear William, We are sorry to hear that we didn't live up to your expectations. We wish we knew more about your review. If there is anything we can do to make your next stay better, please let us know. Thank you

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room smelled like smoke, and the confit had a cigarette burn on it. The breakfast was good and the check in staff was nice.
Stayed 1 night in Jan 2024
Response from Mgmt on 23 Feb 2024
Dear John, We apologize that your room had a smoke smell. I'm unaware if the front desk was notified because we would do our best to move you if possible. We are always here to assist our guests. We appreciate your review and will use it for training purposes

8/10 Good

Danny

Stayed 1 night in Dec 2023
Response from mgt on 23 Feb 2024
Thank you Danny! We appreciate your business! We hope to see you again in the future!

6/10 Okay

Myongsuk

Travelled with partner
Disliked: Amenities, property conditions & facilities
The breakfast manu was very limited and poorly stocked. Supposedly the room should have been cleaned after 3rd nights staying, but not done.
Stayed 4 nights in Dec 2023

6/10 Okay

Shawn

Travelled with family
Liked: Staff & service
Nice place overall recently remodeled and was great for the price
Stayed 1 night in Dec 2023
Response from Staff on 18 Dec 2023
Thanks buddy

6/10 Okay

Carleton

Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where it was fine. Things that happen at night would beenbout their control and nothing they can do. The staff was great. They got what i requested be4 i book and that was great.
Stayed 2 nights in Nov 2023

6/10 Okay

George

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was friendly, Room was clean, they are in the process of updating. Walls needs fresh paint. but overall the room itself was OK. We had a no smoking room. But there was a smokestack outside of the rooms and people were smoking and the smoke was coming into our room. And you could smell someone smoking weed every time you went outside. Location was not in the best part of town I think. Felt a little unsafe.
Stayed 2 nights in Nov 2023
Response from AGM on 22 Nov 2023
We’re very sorry about the ashtray that was set near your room. Your feedback is appreciated and we have moved said receptacle in a better location. We have just begun painting and general renovations so we encourage you to visit us again if you’re in the area. We hope you and future guests find the property much improved.

8/10 Good

Louise

Stayed 1 night in Nov 2023

10/10 Excellent

Madison

Stayed 2 nights in Nov 2023

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was comfortable and clean. Staff was friendly. Close access to major roads.
Stayed 2 nights in Oct 2023

6/10 Okay

Kei

Liked: Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

Theresa

Travelled with partner
Disliked: Property conditions & facilities
You might want to consider replacing the soiled couch in the room. The toilet was also loose and kept running on occasion.

8/10 Good

Esmirna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were attentive. The room was clean. Easy parking.
Stayed 1 night in Oct 2023

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from AGM on 3 Oct 2023
Thank you for the feedback.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
During our visit in Johnson City my wife had an accident that caused a broken arm.while we were out and about. We were staying on the 2nd floor. The desk clerk Andrea Crum, saw my wife,s condition and moved us to a handicap room on the 1st floor and went all out to ensure we had everything to make the stay as comfortable as possible. Ms Crum is a true example of customer service
Stayed 3 nights in Sep 2023
Response from AGM on 30 Sept 2023
So glad we were able to assist you. Thank you for the kind words regarding our staff, we're certainly lucky to have such a good group here. Best wishes and hoping for a speedy recovery.

2/10 Terrible

Catheryn

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and i were coming into town for one night. I made this purchase the night before, online. There were only 3 or 4 pictures, and the one of the bedroom was completely misrepresented. I'd accidentally purchased a "smoking" room". That being said, the outside of the building was showing quite a bit of wear. Check in was fairly quick, though the woman at the desk took my credit card for "incidentals". That, to me, would be things purchased, beyond the one-night contract. Iwas told much later, after I'd already paid, that they took a $100 deposit as a security deposit! They were absolutely non-transparent and NEVER made this clear! As we approached our room, we were met by a gentleman in his 50's staying in the room next to ours, with a much younger girl he called his "daughter". She was sitting in a heap on one bed, surrounded by snacks and trash. She was clearly an addict. The room was so off-putting the minute we turned on the light, that we almost turned around. We should have. There were burn marks littering the carpet, a burn mark in the sheet, walls crumbling, and nasty, stain-covered mattresses. We were told by the woman at the desk that they didn't give refunds. When I told her the condition of the room, her answer was simply "Its a smoking room", as if that excused is rundown condition, and unsafe neighbors. I'm strongly considering filing a complaint with the BBB, and a report with the health department.
Stayed 1 night in Sep 2023
Response from AGM on 30 Sept 2023
We're sorry you didn't enjoy your stay. The exterior of the hotel was repainted this year and we clean the grounds daily. We would have been happy to give you a non-smoking room but you did not give us the chance. Lastly, all of our rules, including deposit information, is clearly stated on all booking sites.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Very attentive staff. You need to get your Wake-up system working.
Stayed 1 night in Sep 2023
Response from AGM on 26 Sept 2023
Glad you found our staff helpful. We will look into any possible issues with our wake-up call system.

8/10 Good

Douglas

Travelled with family, Business traveller
Ok
Stayed 1 night in Sep 2023
Response from AGM on 30 Sept 2023
Thank you for your feedback.

4/10 Poor

Frank

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so much
Had issues with the door lock had to go back to front desk to get it fixed. Very run down room. Carpet was gross. Holes in the wall in the bathroom and the tv did not work at all. Would not recommend.
Stayed 1 night in Sep 2023
Response from Andrea on 30 Sept 2023
We apologize for the inconvenience. I will share with upper management to work on the problem. Thank you for your time to fill out the survey.

10/10 Excellent

Sandy L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AGM on 6 Sept 2023
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AGM on 6 Sept 2023
Thank you for your feedback.

10/10 Excellent

Pradeepkumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AGM on 6 Sept 2023
Thank you for your feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in Aug 2023
Response from Mgmt on 1 Sept 2023
DEAR JAMES, THANK YOU SO MUCH FOR TAKING THE TIME TO FILL OUT THIS SURVEY! WE APPRECIATE YOUR RATING SO MUCH! WE HOPE TO SEE YOU AGAIN IN THE FUTURE.

10/10 Excellent

Lisa

Stayed 1 night in Aug 2023
Response from Andrea on 25 Aug 2023
Thank you so much for your kind rating. We certainly hope to see you in the future.

8/10 Good

Charles

Travelled with family
August stay
Room was clean and comfortable. Staff was friendly. Breakfast bar was picked over and sparce both mornings.
Stayed 2 nights in Aug 2023
Response from Mgmt on 25 Aug 2023
Dear Charles, Thank you so much for the kind words. I will share this review with the staff regarding breakfast. We apologize we didn't live up to your standards on that area. We certainly hope that when you revisit we can have that area fixed for you.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and breakfast.
Stayed 1 night in Aug 2023
Response from Mgmt on 25 Aug 2023
Dear James, Thank you so much for your kind words. We hope we can be of service to you in the future.

4/10 Poor

Judy

Travelled with family
Disliked: Staff & service
Stayed here numerous times. Staff is always professional and friendly. Unexpectedly needed a bed for my grandson who was not coming originally. When I was told there was no roll away bed, the sofa was fine but I was give 2 fitted sheets as linens snd told we could use one of the pillows from the king bed but no blankets available. When we had to leave unexpectedly the next day early and checked out around 8:30 I was told the hotel could not refund that day I needed to contact Hotels.com. Their cancel policy stated it was up to the hotel. We didn’t use anything but the beds…no shower…and 2 cuos for coffee for the $200! We won’t be staying there again. While I understand Quality Inns are a no frills option snd I’m ok with that, I don’t like the changes that continue such as the $100 security deposit for everybody when I have stayed there for years!! Ridiculous…Am I gonna steal one of the two thread bear towels you give me? It’s all too much for what you offer in too many ways. Again…staff is great. Policies are crap!
Stayed 2 nights in Aug 2023
Response from Andrea on 25 Aug 2023
Dear Judy, Thanks for taking the time to fill out the survey to share your concerns. I'll be honest we really hate that it has come to the point that across the board we have to do the security deposit. Literally because some folks have zero respect for stuff. Unfortunately with new staff people don't know the ones that have been coming here for years. I'm the longest employee here if honestly if I didn't know you I would have to charge you. A lot of hotels have started doing this. I have also informed upper management that we need to order blankets, which now has been completed. I apologize that you didn't have one. I will go over what they gave you with the staff for the bed. As far as early check out it is a 24hrs notice. This is regardless of hotels.com or thru hotel. We understand you are upset and I hope by this reply that you get a better understanding. We hope to make it up to you in the future. Thanks.

4/10 Poor

James

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was damp & clammy. Chair was poor quality.
Stayed 2 nights in Aug 2023
Response from Mgmt on 25 Aug 2023
Dear James, Thanks for taking the time to respond to the survey. We will be doing a renovation very soon as we have already started on a lot of things. We are hoping to be completely renovated by next year. We hope you will visit with us again.

6/10 Okay

Nancy, Thames centee

It was okay. Nothing really stood out. It was fine.
Stayed 1 night in Aug 2023
Response from Mgmt on 25 Aug 2023
Dear Nancy, Thanks for taking the time to fill out the survey. We hope to see you again in the future!

8/10 Good

Judy

Liked: Staff & service, property conditions & facilities
Good price everything was clean and in order
Stayed 1 night in Jul 2023
Response from Mgmt on 25 Aug 2023
Dear Judy, Thank you for your kind words. We hope to see you again real soon!

2/10 Terrible

Kelley

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The photos are either old or filtered. The room smelled bad, the toilet leaked, the bathroom door wouldn’t shut. There were spiders on the bathroom floor. The bed was lumpy. Luckily we were only here for one night. If you are looking for a place to stay in Johnson City keep looking!
Stayed 1 night in Jul 2023
Response from Mgmt on 28 July 2023
Dear Kelly, We apologize for not living up to your expectations. I will certainly share this with my staff for improvement. We are also starting renovations and so we certainly hope when completed you will give us another try. Thank you for sharing your thoughts with us and have a wonderful evening

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
MOTEL not Hotel
First of all, this is NOT a hotel. Doors face outside, which was very disappointing. There were so many things wrong with this place, I don’t know where to start. Usually I’m not too picky on hotels, but this place was gross. The carpets need to be deep cleaned or replaced. They were so filthy our feet turned black. Mold on ceiling, dirty walls, burn holes on bedspreads, bathroom door didn’t shut, toilet ran and bathtub leaked, and an overall musty odor. I will say the beds were comfortable, but that’s the only thing it had going for it. Location was decent. Priced much too high for what we got. Unfortunately, we had a non-refundable five-night stay. Also looks like we were charged twice, which I’ll now have to get fixed. So glad to be out of there and I WOULD NOT recommend this place to anyone!
Stayed 5 nights in Jul 2023
Response from Mgmt on 28 July 2023
To whom it may concern, We apologize for not living up to your expectations. We are currently starting renovations. We hope once those are completed we can try to satisfy you again. Thank you for taking the time to fill out our survey

10/10 Excellent

Zach

Stayed 1 night in Jul 2023
Response from Mgmt on 23 July 2023
Thanks for your review! We hope to see you in the future.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located near university, downtown and several outdoor activity site. The room was clean and staff was friendly. The second floor rooms have a balcony with a nice view of the mountains.
Stayed 4 nights in Jul 2023
Response from Mgmt on 23 July 2023
Thank you for taking the time to respond to our survey. Your feedback will be used to encourage our staff to keep up the great work. We hope to see you again in the future.

2/10 Terrible

Caitlin

Liked: Staff & service
Disliked: Property conditions & facilities
The room was filthy. Multiple hairs from what looked like different people in the shower. Blanket on bed under the comforter was stained. Floor bad crumbs everywhere. Room reeks of cigarettes even though it was a non smoking room.
Stayed 1 night in Jul 2023
Response from Mgmt on 23 July 2023
We apologize for not meeting your expectations. I'm not sure if you made the front desk aware as we would have moved you if at all possible. We apologize for the inconvenience.

8/10 Good

Tammy

Liked: Staff & service
Good condition for the age of the hotel. Needs some more updates to the Rooms. Maintenance needs work. Toilet loose and Pool Hand rail dangerously loose. But other than that, not bad for the price.
Stayed 4 nights in Jul 2023
Response from Mgmt on 13 July 2023
Thanks for responding to the survey. I want you to know we take pride in our hotel. I will share this with the maintenance to fix those items. We are currently under renovation and hope you will come back when it is completed.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We needed a clean and comfortable place to stay that was near East Tennessee State University. This place is clean and a decent place to stay. The cost was reasonable too. The beds were especially comfortable. We will be back to visit ETS and we will definitely try to stay here. It’s not the Four Seasons, but if you need a nice bed and breakfast, this is a great place
Stayed 1 night in Jul 2023
Response from Mgmt on 13 July 2023
Thank you so much for your kind words. We look forward to seeing you again soon

8/10 Good

Charles

Stayed 3 nights in Jul 2023
Response from Mgmt on 13 July 2023
Thank you for responding to our survey. We hope that you will visit us again soon!

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just passing through. Met our needs but just not over the top location
Stayed 1 night in Jul 2023
Response from Mgmt on 8 July 2023
THANK YOU FOR STOPPING BY. WE ARE SO GLAD YOU DID. BY THE TIME YOU COME BACK THRU WE HOPE OUR RENOVATION INSIDE AND OUT ARE COMPLETE. THANKS SO MUCH FOR STAYING

6/10 Okay

Lori

Stayed 1 night in Jun 2023
Response from Mgmt on 23 July 2023
We are sorry that we let you down. Our customers satisfaction is our number one priority. We will use this feedback to regroup and ensure that the next customer is satisfied with us. We hope you will give us another chance in the future