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Reviews of Discovery Parks - Townsville

3 out of 5
Discovery Parks - Townsville
6 University Road (Bruce Highway), Wulguru, QLD

Reviews

8.0

Very good

Rating 10 - Excellent. 74 out of 191 reviews" "
Rating 8 - Good. 70 out of 191 reviews" "
Rating 6 - Okay. 21 out of 191 reviews" "
Rating 4 - Poor. 19 out of 191 reviews" "
Rating 2 - Terrible. 7 out of 191 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John Paul

Travelled with family
Enjoyed our stay and we are Definitely looking forward to Visiting Again We’ll set up for Families all ages😊😊😊
Stayed 5 nights in May 2024

8/10 Good

Terese

Travelled with family
Liked: Property conditions & facilities
Children activities great, could open earlier n later.
Stayed 4 nights in Apr 2024
Response from Discovery Parks Townsville on 9 May 2024
G’day Terese, thanks for taking the time to leave your review and staying with us at Townsville. We're happy to read you loved your time with us! We look forward to having you stay with us again. Kind Regards, the Townsville team.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay all staff are so friendly nice swimming pool and much more would recommend staying here 10/10 if looking in the area
Stayed 3 nights in Apr 2024
Response from Discovery Holiday Parks Townsville on 26 Apr 2024
G’day Ryan, thanks for taking 5 to leave us your awesome feedback! We’re pleased to read you had a great stay with us at Townsville. We hope to see you again soon. Kind Regards, the Townsville team.

10/10 Excellent

Anita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and management were extremely helpful when we had issues with our car. Our cabin was clean and well presented.
Stayed 3 nights in Apr 2024
Response from Discovery Holiday Parks Townsville on 26 Apr 2024
G’day Anita, thanks for taking the time to provide your kind words! We’re delighted to read you had a great stay with us at Townsville and that our friendly staff made for an even better time. We can’t wait to welcome you back with a smile again! Kind Regards, the Townsville team.

8/10 Good

Suzanne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
bird life quiet
Stayed 1 night in Feb 2024
Response from Discovery Parks Townsville on 18 Mar 2024
G’day Suzanne, thanks for staying with us at Townsville. We appreciate you taking the time to leave us your kind words. We’re glad you enjoyed your stay with us and look forward to welcoming you back. Kind Regards, the Townsville team.

10/10 Excellent

'Sepa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

belinda

Disliked: Staff & service
Rude staff
Stayed 1 night in Jan 2024
Response from Discovery Parks Townsville on 21 Jan 2024
G’day Belinda, thanks for staying with us at Discovery Parks - Townsville. We appreciate you taking the time to leave us your review. We’re glad you enjoyed your stay with us and we are sorry to hear that some of the staff came across as rude! Our team love to create a friendly and welcoming experience for our guests and we apologize that you didn't experience it that way. We look forward to welcoming you back. Kind Regards, the Discovery Parks - Townsville team.

6/10 Okay

CARLA

Travelled with family and small children
Yards are well maintained and kept neat and tidy. The room wasn't cleaned real well before our stay. Carpets in cabin bedrooms need a good vacuum.
Stayed 15 nights in Nov 2023
Response from Discovery Parks Townsville on 22 Dec 2023
G’day CARLA, thanks for taking 5 to leave your kind words and staying with us at Discovery Parks - Townsville. We’re happy to know you enjoyed your stay, but are sorry to read the cabin wasn’t up to scratch. Please know we’ll follow this up with our housekeeping team directly. We hope to welcome you back again soon. Kind Regards, the Discovery Parks - Townsville team.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great things for the kids to do with the water park. The cabin was clean and tidy upon arrival. Easy check-in and left without any problems.
Stayed 3 nights in Dec 2023
Response from Discovery Parks Townsville on 14 Dec 2023
G’day Scott, thanks for staying with us at Discovery Parks - Townsville. We’re so glad to read you had an awesome time with us and especially loved the waterpark for you and the kids! It’s great to cool off and we love providing a fun and friendly atmosphere for all to enjoy. We’ll be sure to let our management team know of your feedback. Thanks for taking 5 to leave your review. Kind Regards, the Discovery Parks team.

8/10 Good

Rebecca

Stayed 3 nights in Nov 2023
Response from Discovery Parks Townsville on 22 Nov 2023
G’day Rebecca, thanks for taking 5 to leave us your awesome feedback! We’re pleased to read you had a great stay with us at Discovery Parks - Townsville. We hope to see you again soon. Kind Regards, the Discovery Parks - Townsville team.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find an no hassle checking in etc…
Stayed 1 night in Nov 2023
Response from Discovery Parks Townsville on 20 Nov 2023
G’day Michelle, thanks for taking the time to leave us your kind words. We’re so happy to read you loved your stay with us at Discovery Parks - Townsville. We can’t wait to see you next time! Kind Regards, the Discovery Parks - Townsville team.

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks great service
Stayed 2 nights in Oct 2023
Response from Townsville Manager on 30 Oct 2023
G'day Danielle, thanks for staying with us at Discovery Parks - Townsville and leaving us your fantastic 10 out of 10 rating! We do our best to provide an excellent time for our guests and are so happy you think we nailed it this time around. We hope to welcome you back again soon! Kind Regards, the Discovery Parks - Townsville team.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Townsville Manager on 30 Oct 2023
G'day Paula, thanks for staying with us at Discovery Parks - Townsville and leaving us your fantastic 10 out of 10 rating! We do our best to provide an excellent time for our guests and are so happy you think we nailed it this time around. We hope to welcome you back again soon! Kind Regards, the Discovery Parks - Townsville team.

8/10 Good

Bernadee

Liked: Cleanliness, amenities, property conditions & facilities
Management of this facility were extremely accommodating & pleasant.
Stayed 7 nights in Sep 2023
Response from Townsville Manager on 17 Sept 2023
G’day Bernadee, thanks for staying with us at Discovery Parks - Townsville. We’re over the moon to know you had an awesome stay with us! We look forward to seeing you next time to enjoy it all over again. Thanks for taking the time to provide your review. Kind Regards, the Discovery Parks - Townsville team.

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Townsville Manager on 17 Sept 2023
G’day David, thanks for staying with us at Discovery Parks - Townsville and taking 5 to leave your feedback. We're so glad you loved your stay with us! We can't wait to welcome you back again soon. Kind Regards, the Discovery Parks - Townsville team.

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, clean park.
Stayed 1 night in Aug 2023
Response from Andre on 7 Sept 2023
G’day Garry, thanks for taking the time to leave us your kind words. We’re so happy to read you loved your stay with us at Discovery Parks - Townsville. We can’t wait to see you next time! Kind Regards, the Discovery Parks - Townsville team.

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice quiet area of Townsville and the property met our needs. Stayed 2 nights here and caught up with our washing in a clean respectable onsite laundry.
Stayed 2 nights in Aug 2023
Response from Townsville Manager on 17 Sept 2023
G’day Judith, thanks for taking the time to leave your review and staying with us at Discovery Parks - Townsville. We're happy to read you loved your time with us! We look forward to having you stay with us again. Kind Regards, the Discovery Parks - Townsville team.

6/10 Okay

Mark

Disliked: Staff & service, property conditions & facilities
The property was a little run down with some electrical issues such as lights not working, fans making loud noises. No microwave! Sleeping facility good along with bathroom facilities.
Stayed 3 nights in Aug 2023
Response from Townsville Manager on 17 Sept 2023
G’day Mark, thanks for staying with us at Discovery Parks - Townsville, and taking the time to provide your comments. We’re glad you liked your stay but are sorry to read there were some troubles with your cabin. We’ll be sure to pass on your improvement suggestions to our maintenance team to follow up. Kind Regards, the Discovery Parks - Townsville team.

8/10 Good

Amanda

Stayed 1 night in Aug 2023
Response from Townsville Manager on 17 Sept 2023
G’day Amanda, thanks for taking the time to leave us your kind words. We’re so happy to read you loved your stay with us at Discovery Parks - Townsville. We can’t wait to see you next time! Kind Regards, the Discovery Parks - Townsville team.

4/10 Poor

Santo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was all very good except no hot water in shower block.
Stayed 1 night in Aug 2023
Response from Andre on 10 Sept 2023
G’day Santo, thanks for taking 5 to leave your comments and staying with us at Discovery Parks - Townsville. We’re sorry to read you found our shared facilities had no hot water. We will pass your feedback on directly to management to follow up. We hope you enjoyed your stay regardless and look forward to welcoming you back again soon. Kind Regards, the Discovery Parks - Townsville team.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again.
Stayed 3 nights in Jul 2023
Response from Townsville Manager on 17 Sept 2023
G’day Rebecca, thanks for staying with us at Discovery Parks - Townsville. We appreciate you taking the time to leave us your kind words. We’re glad you enjoyed your stay with us and look forward to welcoming you back. Kind Regards, the Discovery Parks - Townsville team

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing was FANTASTIC. Great "stopover" for Traveller's.👍👍
Stayed 1 night in Jul 2023
Response from Townsville Manager on 17 Sept 2023
G’day Richard, thanks for taking the time to provide us with your review! We're over the moon to read that your stay with us at Discovery Parks - Townsville was 5/5. We can't wait to see you join us again soon. Kind Regards, the Discovery Parks - Townsville team.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Fast check in and quiet
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
Very enjoyable and very well located. Management was helpful.
Stayed 7 nights in Jun 2023

10/10 Excellent

Andrew

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So deducting a little for each disappointing aspect ..... I've got nothing! Absolutely nothing Apparently the cleaner's name was "Ainsley" & what a fantastic job Ainsley did. Not one thing out of place or not spick n span n clean. Bathroom - loved it. Not one spot on the mirror. Water pressure great. Instantaneous Hot Hot water. Toilet clean and plenty of spare rolls if needed Entry door was solid, with a very secure chain. Door was so thick, the outside highway, we literally tried unsuccessfully to hear traffic. Spacious car park directly outside room, undercover with plenty of lighting. Pool within 40 steps... Just simply a great place to stay and at the price it is.. an educated opinion, you will certainly never find better value for money anywhere in the region Thanks all Andrew & Kerry Stewart
Stayed 3 nights in Jun 2023

4/10 Poor

Stephen

Travelled with partner
Disliked: Cleanliness
No room service/clean towels for the three nights, no Wi-Fi in the room, had to stand outside the door to get signal
Stayed 3 nights in Jun 2023
Response from Manager on 19 June 2023
G’day Stephen, thanks for providing your review and staying with us at Discovery Parks - Townsville. We don't provide a daily service on rooms or cabins but you are more than welcome to request additional towels if required. Unfortunately our guest wifi has issues being accessible inside our motel rooms due to their construction. Kind Regards, the Discovery Parks - Townsville team.

10/10 Excellent

Vincent

Stayed 3 nights in May 2023

8/10 Good

Magumagu

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Had a good stay except I couldn’t warm up my food as the room didn’t have a microwave
Stayed 2 nights in May 2023

8/10 Good

Matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay for 2 nights with the kids. Excellent play areas for the kids, with a jumping pillow, play ground, pool and best of all the water play area. They're all fenced in as well. Only downside was the bed was pretty uncomfortable (sloped into the middle), and one of the aircons didn't work.
Stayed 2 nights in May 2023

6/10 Okay

Essence

Liked: Staff & service
Disliked: Property conditions & facilities
It was a good stay however there were ants everywhere in my room, on the last night they seemed to be on the bed. It wasn’t the best.
Stayed 3 nights in Apr 2023

10/10 Excellent

Keiron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easygoing
Stayed 7 nights in Apr 2023

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2023

6/10 Okay

Shane

Business traveller
Liked: Cleanliness, staff & service
It was just up the road from the uni where I was going to a week long seminar. Close to shops too. Its clean but has seen better days and could use a bit of a face lift and minimal crockery and only teaspoons. So I wanted a basic place - tho a microwave would have been good - and thats what I got.
Stayed 5 nights in Mar 2023

2/10 Terrible

Casey

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Mar 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean and great for the kids
Stayed 2 nights in Mar 2023
Response from Manager on 8 Mar 2023
G’day Thomas, thanks for staying with us at Discovery Parks - Townsville and taking the time to provide your feedback. We’re pleased to read you loved your time with us in the park and especially enjoyed our facilities! We can’t wait to welcome you back to share them all over again. Kind Regards, the Discovery Parks - Townsville team.

10/10 Excellent

James

Stayed 2 nights in Feb 2023

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Garry

Travelled with partner
Liked: Cleanliness, staff & service
cabin was dated stove and microwave looked like they came off the ark. A couple of extra cups would have been appreciated for visitors to have a coffee. Apart from that it was pretty good, and I would recommend it to other people.
Stayed 6 nights in Jan 2023

10/10 Excellent

Rebecca

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place everyone was friendly
Stayed 5 nights in Jan 2023
Response from Manager on 8 Mar 2023
G’day Rebecca, thanks for staying with us at Discovery Parks - Townsville and taking the time to provide your feedback. We’re pleased to read you loved your time with us in the park and especially enjoyed our facilities! We can’t wait to welcome you back to share them all over again. Kind Regards, the Discovery Parks - Townsville team.

10/10 Excellent

Sean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pool and splash zone.
Response from Manager on 7 Jan 2023
G’day Sean, thanks for staying with us at Discovery Parks - Townsville and taking the time to provide your feedback. We’re pleased to read you loved your time with us in the park and especially enjoyed our facilities! We can’t wait to welcome you back to share them all over again. Kind Regards, the Discovery Parks - Townsville team.

4/10 Poor

Cheney

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Everything was dirty and old. There was lipstick on the drinking glasses and ants all through our room. The pool had chunks of moss floating through it and half the equipment was chained off due to lack of maintenance. My kids hated staying there. We left early.

10/10 Excellent

Ioane Ioio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and splash park was a hit with the kids. More shade would have been nice but was ok. Caltex is located at the front of the property.
Stayed 2 nights in Nov 2022

10/10 Excellent

Annette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our 2brm deluxe cabin. Well equipped, fresh, clean, convenient and cheaper than hotels. We were passing through on our way to Isa so straight on the road next morning.
Stayed 1 night in Nov 2022

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were amazing and more than happy to assist with my unplanned early check in request. Cabin was clean, modern and comfortable. The grounds were well maintained and whilst, I didn't use the facilities they certainly looked family friendly. Would definetwly recommend!
Stayed 2 nights in Oct 2022
Response from Manager on 31 Oct 2022
G’day Stephanie, thanks for staying with us at Discovery Parks - Townsville and taking 5 to provide your kind words. We’re ecstatic your stay with us was 5-Stars! We hope to see you stay again. Kind Regards, the Discovery Parks - Townsville team.

8/10 Good

Miriam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean The staff that greeted us the second time were not as nice as the first ones But nice and clean
Stayed 1 night in Oct 2022
Response from Manager on 29 Oct 2022
G’day Miriam, thanks for staying with us at Discovery Parks - Townsville. We appreciate you taking the time to leave us your kind words. We’re glad you enjoyed your stay with us and look forward to welcoming you back. Kind Regards, the Discovery Parks - Townsville team.

2/10 Terrible

Faith

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hotel room was generally clean, need to remove bugs from bathroom ceiling. Took money from my credit card without authorization before I had even checked in. Was not told about remodeling of communal bathrooms so had to use dodgy gross demountables. Not very eco friendly with an inch gap on bottom of doors allowing aircon out and bugs and roaches in.
Stayed 2 nights in Oct 2022
Response from Manager on 29 Oct 2022
G’day Faith, thanks for staying with us at Discovery Parks - Townsville, and taking the time to provide your comments. Sorry for the misunderstanding regarding payment. With Expedia we are able to take payment on day of arrival not necessarily when the guest checks in. Apologies that the main block of showers & toilet are being refurbished, you're room had these facilities so I hope it didn't impede you too much. We’ll be sure to pass on your improvement suggestions to our maintenance team to follow up. Kind Regards, the Discovery Parks - Townsville team.

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and very good locatiom
Stayed 1 night in Oct 2022
Response from Manager on 20 Oct 2022
G’day Miriam, thanks for taking the time to leave your wonderful words! We always aim to provide an awesome holiday for all of our guests and are so pleased to know we got it right. We hope to have you over again, sooner rather than later! Kind Regards, the Discovery Parks - Townsville team.

10/10 Excellent

Alana-Jayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative thing that I have to say is the bed needs to have wheel stoppers, so that it doesn’t roll around when you move on it 😃. The cabin was clean, comfortable and the pool area and playground was beautiful our grandson loved the waterslides
Stayed 5 nights in Sep 2022
Response from Manager on 29 Oct 2022
G’day Miriam, thanks for staying with us at Discovery Parks - Townsville. We appreciate you taking the time to leave us your kind words. We’re glad you enjoyed your stay with us and look forward to welcoming you back. Kind Regards, the Discovery Parks - Townsville team.