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Reviews of Dña Monse Hotel Spa & Golf

4.5 out of 5
Dña Monse Hotel Spa & Golf
Avda. Orihuela, 75, Urb. Los Balcones, Torrevieja, Alicante

Reviews

8.8

Excellent

Rating 10 - Excellent. 271 out of 501 reviews" "
Rating 8 - Good. 164 out of 501 reviews" "
Rating 6 - Okay. 46 out of 501 reviews" "
Rating 4 - Poor. 15 out of 501 reviews" "
Rating 2 - Terrible. 5 out of 501 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel, Sellindge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff were helpful including getting us a taxi at the last minute. It is a long walk to get into town but otherwise a good place to stay.
Stayed 3 nights in May 2024

6/10 Okay

Reid and Helen

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Madeleine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

rob

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
In the middle of nowhere, very limited access to other bars
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a good size Bed very big and comfortable Good choice of breakfast
Stayed 3 nights in Oct 2023

10/10 Excellent

Hafthor B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Second time in this hotel We absolutely love it and will certainly be back.
Stayed 1 night in Oct 2023

10/10 Excellent

Nicholas

Stayed 1 night in Aug 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was good. The mattress was uncomfortable, but I was too tired to complain. Only one night there, so no much to experience. Breakfast was good, and the restaurant seemed nice. The smell from the close sewage plant was hard to missed but I understood it only works late at night. Ironing only available at a cost; but maybe the only thing missing all the basics were made available
Stayed 1 night in Jun 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big room, walls thin
Stayed 1 night in Jun 2023

6/10 Okay

Seth

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is very clean, however it is in the middle of nowhere. If there happens to be a function on, they will close off the dining room etc to paying guests. The Wi-Fi is beyond slow. Good in the restaurant was poor. I got entrecôte which was mainly gristle. Breakfast had a good spread but everything was cold
Stayed 3 nights in May 2023

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above average Hotel.
Above average hotel, reception staff excellent, breakfast staff average but ok. breakfast overpriced , hot food lukewarm ,coffee machine below average, used to be properly made coffee of which you expect in spain.
Stayed 4 nights in May 2023

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel, very clean and bright and restaurant food is amazing. If I had to give a negative, we stayed in room 207, directly above reception and you could hear the staff sometimes through the night talking and shutting doors. Would stay at hotel again but not that room.
Stayed 4 nights in Mar 2023

6/10 Okay

Isla

Travelled with partner
Liked: Cleanliness
Very average hotel in the middle of nowhere. Pool cafe not open during stay which was disappointing. Much nicer places to stay in the area.
Stayed 1 night in Mar 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was lovely but it was a shame that outside opposite the hotel was just derelict area.
Stayed 2 nights in Mar 2023

8/10 Good

Afamefuna

Stayed 1 night in Feb 2023

8/10 Good

Alison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Clean. Comfortable. Access to the spa proved difficult. Food in restaurant was lovely
Stayed 2 nights in Dec 2022

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Half term break
I enjoyed an amazing October half term break with my daughter. Room was perfect, two huge single beds that were very comfy, air-con, fridge and large wardrobe. Room spotless, cleaned and towels replaced every day. Terrific views of the salt lakes/pink lagoons. Enjoyed many cocktails at the Terraza Pink Cafe. Staff very helpful - ordered many taxis for us!
Stayed 2 nights in Oct 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean, quiet and comfortable hotel with beautiful facilities
Stayed 3 nights in Oct 2022

8/10 Good

Deborah

Liked: Cleanliness, property conditions & facilities, room comfort
All the staff on reception were very helpful and friendly. The staff in the restaurant and the sports bar were very good. Th3 staff in the Pink bar need sacking. Rude and unhelpful
Stayed 6 nights in Sep 2022

10/10 Excellent

carlota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Deborah

Stayed 1 night in Aug 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to visit local areas. Marta was extremely helpful with several requests. Buffet needs much improvement. Low quality for price.
Stayed 2 nights in Jul 2022

6/10 Okay

shmuel, San Diego

Business traveller
Liked: Staff & service, amenities
To my mind the WiFi was really slow, The Mattress was not Firm as you would like it to be , I had a big Roach in my room . However I will recommend this hotel for everything else
Stayed 7 nights in Jul 2022

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2022

10/10 Excellent

Alfredo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, looks like new all the time Friendly staff, I will be back
Stayed 1 night in Jun 2022

10/10 Excellent

Francisco

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Awesome hotel
Amazing
Stayed 4 nights in May 2022

6/10 Okay

Joanna

Travelled with group
Liked: Cleanliness, property conditions & facilities
Not great but a nice hotel overall
Clean and tidy well presented hotel. Reception staff, bar and cleaning staff were helpful and friendly. Restaurant staff not so much unfortunately… and not much on offer for breakfast most days. Rooftop bar looked stunning but was sadly closed during our visit which was a shame as we would have loved to sit sitting cocktails up there. Walls are very thin so you can hear everything from the surrounding rooms - definitely take earplugs! Hotel itself is lovely overall just the restaurant wasn’t great…and the rooftop should really be open when sunny as that was our reason for booking this hotel!
Stayed 3 nights in Mar 2022

10/10 Excellent

Marcus Yakov

Stayed 1 night in Feb 2022

10/10 Excellent

Alfredo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, all clean and modern. Gym, Ping Pong table, Spa Quite area, I will definitely stay here again.
Stayed 1 night in Feb 2022

8/10 Good

Mr

Liked: Cleanliness, property conditions & facilities, room comfort
Very disappointed no English TV Chanel Yea/coffee facilities would of made our stay easier
Stayed 2 nights in Feb 2022

10/10 Excellent

Siobhan

Stayed 2 nights in Feb 2022

6/10 Okay

Charles

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was new and clean and the rooms were very good. The heating controls did not work in any of the rooms. The food was generally poor, and staff appeared not to understsnd hospitality; -the guests were their problem.
Stayed 3 nights in Jan 2022

10/10 Excellent

warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really lovely modern hotel and staff located just out of the main but within its sights. Great rooftop bar and pool
Stayed 1 night in Oct 2021

6/10 Okay

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad but not brilliant
Location wasn’t very good but we didn’t really like Torrevieja so it wasn’t a big problem. A lot of amenities were closed. Roof pool was very good.
Stayed 2 nights in Oct 2021

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's location (proximity to the autoroute) was ideal for getting to and from the various splendid golf courses in the area. The hotel accommodation and excellent service continues to make this my preference in hotel choices when visiting region.
Stayed 3 nights in Aug 2021

10/10 Excellent

N KYRIAKIDES

Stayed 7 nights in Jul 2021
Response from Guest Relations Manager. on 19 Sept 2021
Dear N. Thank you very much for your review. We hope your stay has been pleasant. Thanks for trusting us. Hoping to see you soon, best regards.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Gym had no AC. Parking was EUR 16 per day despite being parking at the front of the hotel available all day. Restaurant wouldn't take bookings until it openned at 8pm then they would only do bookings for the next 30mins despite it being empty. Towel hire is EUR 10 but when we returned the towel at the end of the stay the hotel wouldn't refund without the small slip they gave as a receipt originally. Weren't told we had to keep this. Staff poorly trained and didn't know much about the hotel facilities or how the hotel worked.
Stayed 5 nights in Jun 2021
Response from Guest relationship manager on 31 July 2021
Thank you for your comment and your assessment. Here we will respond by points to your comments: - The price of parking is 6€ per night, not 16€ and for people who prefer to leave their car on the street, we have free external parking. - Restaurant reservations when the restaurant is closed are made at the reception and can be booked at any time since the reception is open 24 hours. - The rental of the towel costs 3€, 10€ is just a deposit and when the towel is returned the 10€ is returned, I hope that your doubts and that of the readers have been resolved with our answer. Thank you for choosing Hotel Dña Monse Kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were absolutely amazing. They were so helpful and went above and beyond to help.
Stayed 5 nights in Jun 2021

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only minutes walk from other bars and restaurants
Unfortunately with going on a Sunday upstairs bar by pool was closed, and massages all booked for the day and then was closed Monday morning so could not have one before we left. Breakfast was Spanish and English which was very good and staff very helpful and pleasant, would definitely go again, booked a superior double with king size bed and bath with salt lake views, the room was perfect.
Stayed 1 night in May 2021
Response from Guest Relatioship manager. on 20 June 2021
Dear John, Thank you very much for your comment. We love your photos, you seem delighted! We continue working to extend the opening hours of our departments and we hope that the next time that you visit us ypu can enjoy a massage and our Pink Cafe. Thank you for choosing us! Best wishes.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020
Response from Guest Relatioship manager. on 6 Oct 2020
Thank you very much for your remark, we hope to see you again.

10/10 Excellent

Rosalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ovely hotel
Lovely clean hotel, friendly reception staff, easy to find and park even when arriving late at night.
Stayed 1 night in Jul 2020
Response from Guest Relatioship manager. on 14 July 2020
Thank you for tikaing your time to comment, they make us keep on giving our best. Best regards

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Booking Department. on 10 Mar 2020
Dear Thomas, we greatly appreciate your wonderful comment, we are very pleased to know that your stay was so pleasant and you enjoyed it. We look forward to receiving you soon. Thank you again for rating us so positively. Best regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Booking Department on 10 Mar 2020
Dear Client, thank you for taking a few minutes to rate our hotel and our services. We appreciate it so much and we are looking forward to seeing you soon again. Best regards.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from Guest Relations Manager. on 16 Feb 2020
Thank you for staying with us! Your opinion is very important to us. We hope to see you soon. Greetings.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! I've stayed 3 times and it's always very clean and comfortable!
Stayed 5 nights in Jan 2020
Response from Customer Relations Manager. on 20 Feb 2020
Dear client. How glad we are to hear from your satisfaction. Thank you for trusting us for your stay. We are at your disposal if you wish to visit us again. Best wishes.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Director de Relaciones con los Clientes. on 16 Feb 2020
¡Gracias por alojarse con nosotros! Su valoración es muy importante para nosotros. Esperamos verle pronto. Un saludo.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If the pool on the roof was heated it would make an outstanding winter break. It's a beautiful area which is not being utilized fully.
Stayed 2 nights in Jan 2020
Response from Customer Relations Manager. on 23 Feb 2020
Dear client. Thank you very much for your input. Every opinion is important for us, because this way we know what our clients wish or prefer to be able to improve the services. We take your comment into account and we transfer it to our Management Department. Best regards.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Guest Relations Manager. on 16 Feb 2020
Thank you for staying with us! Your opinion is very important to us. We hope to see you soon. Greetings.