Lobby

Reviews of Delta Hotels by Marriott Toronto Airport & Conference Centre

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 602 out of 1085 reviews" "
Rating 8 - Good. 263 out of 1085 reviews" "
Rating 6 - Okay. 108 out of 1085 reviews" "
Rating 4 - Poor. 61 out of 1085 reviews" "
Rating 2 - Terrible. 51 out of 1085 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katriona

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and comfortable rooms. Also like all the different dining options available
Stayed 1 night in Mar 2024

8/10 Good

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Staff & service, amenities, property conditions & facilities
Nice staff! Lots of smiles
Stayed 3 nights in Mar 2024
Response from Clinton on 26 Mar 2024
Thank you for staying and hope to see you back again in the future.

8/10 Good

Jens

Liked: Cleanliness, staff & service
I was really happy with this hotel, the restaurant and the airport shuttle. The one, important, issue is that the heating/cooling system is loud when it runs. It's central which is always better than window mounted but it wakes you up every time it turns on. They provide ear plugs which is helpful but not enough. Otherwise it's a beautiful hotel and I'd be happy to stay again....if it wasn't for it being too disturbing to sleep....
Stayed 1 night in Mar 2024
Response from Clinton on 26 Mar 2024
Thank you for staying and hope to see you back again in the future.I have asked out engineering department to review the HVAC unit in the room that you were staying in.

10/10 Excellent

kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Clinton on 23 Mar 2024
Thank you

10/10 Excellent

Cindi

Great location to catch a flight!
Stayed 1 night in Mar 2024
Response from Clinton on 23 Mar 2024
Thank you

4/10 Poor

Elsa

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
The driver in the shuttle service is rude. He told me I should not bring my pet again because the crate was too big, causing incovenience . The crate is bulky but he should have patience to accommodate me. I chose Delta Hotel because it is pet friendly.
Stayed 1 night in Mar 2024
Response from Clinton on 23 Mar 2024
Sorry to hear that your interactions with the shuttle driver was less than perfect. I have forwarded your comments to the company for them to address

10/10 Excellent

JENNIFER

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and easy to move around the city
Stayed 3 nights in Mar 2024
Response from Clinton on 23 Mar 2024
Thank you

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Clinton on 23 Mar 2024
Thank you

10/10 Excellent

Tim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late after long flight, fastest check in I have ever done! Room was great, custom temp set, and bed was comfy 👍
Stayed 1 night in Mar 2024
Response from Clinton on 23 Mar 2024
Thank you

2/10 Terrible

Darren, Ottawa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the money this place is not worth it. Rooms were very small, not clean and very noisy.
Stayed 1 night in Mar 2024
Response from Clinton on 23 Mar 2024
We apologize that your stay was less than ideal

10/10 Excellent

Kan Fat

Business traveller
I think if you could provide a toothbrush and a toothpaste will be perfect. Because toothpaste is not allowed to bring onboard aircraft.
Stayed 2 nights in Mar 2024
Response from Clinton on 23 Mar 2024
We have dental kits available upon request

10/10 Excellent

Jane

Stayed 1 night in Mar 2024

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and always willing to help at all times, room was clean and food was amazing! Can't stess enough about the staff being amazing!!
Stayed 2 nights in Mar 2024
Response from Clinton on 9 Mar 2024
Thank you for your feedback. I will share it with the staff.

10/10 Excellent

Joseph

Stayed 1 night in Mar 2024
Response from Clinton on 26 Mar 2024
Thank you for staying and hope to see you back again in the future.

8/10 Good

Charolette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient & comfortable everything you need in an airport hotel.
Stayed 1 night in Feb 2024
Response from Clinton on 9 Mar 2024
Glad to have had you as our guest

10/10 Excellent

Adreana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Mar 2024
Response from Clinton on 9 Mar 2024
Thank you for your feedback. I will share it with the staff.

6/10 Okay

Nelson Aldo

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Clinton on 9 Mar 2024
Thank you for your response

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Clinton on 9 Mar 2024
Thank you for responding

10/10 Excellent

Paul

Liked: Amenities
I was very appreciative when I found out we had booked wrong day and they accommodated us regardless!… very satisfied!…
Stayed 1 night in Mar 2024
Response from Clinton on 23 Mar 2024
Thank you

10/10 Excellent

Mihai Lucian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Clinton on 9 Mar 2024
Thank you for responding

10/10 Excellent

Joey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot near Pearson International Airport.
Stayed 1 night in Feb 2024
Response from Clinton on 9 Mar 2024
Thank you for the feedback

4/10 Poor

Marilyn

Stayed 1 night in Feb 2024
Response from Clinton on 23 Mar 2024
Thank for your visiting and for taking to time to complete a survey response. It would appear that your stay was less than ideal. If there is something specific you would like to bring to our attention we would appreciate that very much.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and good parking
Stayed 1 night in Feb 2024
Response from Clinton on 9 Mar 2024
Thank you

8/10 Good

Donna

Liked: Property conditions & facilities
My room was clean, spacious and had a large desk, fridge and lovely bathroom. It was nice and bright with the floor to ceiling windows. The gym was adequate but the pool area was a letdown. Nice big pool but absolutely no greenery or plants to give it a welcoming tropical feeling.
Stayed 2 nights in Feb 2024
Response from Clinton on 9 Mar 2024
Thank you for responding and for your feedback.

10/10 Excellent

Beverley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport transport
Stayed 1 night in Feb 2024
Response from Clinton on 9 Mar 2024
Thank you

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Clinton on 9 Mar 2024
Thank you

6/10 Okay

Kasturika

Business traveller
Bedding linen could have been fragrant. It had a damp smell.
Stayed 1 night in Feb 2024
Response from Clinton on 9 Mar 2024
Thank you for completing the survey and letting is know how you stay was. I have shared your feedback with the responsible department

8/10 Good

Lori

Stayed 1 night in Feb 2024
Response from Clinton on 23 Mar 2024
Thank you

8/10 Good

Liann

Stayed 1 night in Feb 2024
Response from Clinton on 23 Mar 2024
Thank you

2/10 Terrible

Shauna

Disliked: Cleanliness, property conditions & facilities
The entire room is rotten. Sheets, curtains, chairs. The floors need to be redone, looks like dirty blood stains all over the carpets. Not worth the 2,000$ for 6 nights AT ALL!!!!
Response from Clinton on 9 Mar 2024
I am sorry to read of your experience here with us. I trust we were able to meet your expectation for the remainder of your stay

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and very helpful.
Stayed 1 night in Feb 2024
Response from Clinton on 9 Mar 2024
Thank you for your feedback. I will share it with the staff.

8/10 Good

Gregory

Stayed 1 night in Feb 2024
Response from Clinton on 23 Mar 2024
Thank you

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Clinton on 9 Mar 2024
Thank you

2/10 Terrible

Bipin

Stayed 2 nights in Feb 2024
Response from Clinton on 9 Mar 2024
Thank you for responding

8/10 Good

Avdeep

Liked: Cleanliness, property conditions & facilities
Parking is super expensive for visitors. Rooms need to be updated
Stayed 3 nights in Feb 2024
Response from Clinton on 9 Mar 2024
Thank you for your response. I know it might appear that our parking is expensive however our parking price is lower that most of the other hotels on the area.

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Clinton on 9 Mar 2024
Thank you

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Friendly staff!
Stayed 1 night in Feb 2024
Response from Clinton on 9 Mar 2024
Thank you for your feedback. I will share it with the staff.

10/10 Excellent

Johanne Haworth

Liked: Cleanliness, staff & service, property conditions & facilities
It was to my liking very much..
Stayed 1 night in Feb 2024
Response from Clinton on 9 Mar 2024
Thank you for your feedback. I will share it with the staff.

8/10 Good

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot for a layover
Stayed 1 night in Jan 2024
Response from Clinton on 9 Mar 2024
Thank you, hope you stop by and visit with us again

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Clinton on 9 Mar 2024
Thank you

6/10 Okay

Valerie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Was not given continental breakfast. Had to pay . And shuttle was not an airport to pick us up.
Stayed 1 night in Jan 2024
Response from Clinton on 9 Mar 2024
Thank you for your response. I check and your rate did not include breakfast. If you have something that state otherwise please let me know and I would be happy to look into it for you .

10/10 Excellent

Mike

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A regular stopover for us. Love this hotel
Stayed 1 night in Jan 2024
Response from Clinton on 9 Mar 2024
Thank you

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Clinton on 9 Mar 2024
Thank you

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Dec 2023
Response from Clinton on 9 Mar 2024
Thank you

10/10 Excellent

Leann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Clinton on 9 Mar 2024
Thank you

6/10 Okay

Claudette

Liked: Staff & service, property conditions & facilities
Our room was roadside and noisy
Stayed 1 night in Jan 2024
Response from Clinton on 9 Mar 2024
Thank you for your feedback, If you ever decide to stay here again you can request for a room that is on the south side of the building which is away from the street.

6/10 Okay

Bradley

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Clinton on 9 Mar 2024
Thank you for responding to the survey