BBQ/picnic area
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Reviews of Platinum International

4.5 out of 5
Platinum International
326 James Street, Harristown, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 402 out of 595 reviews" "
Rating 8 - Good. 148 out of 595 reviews" "
Rating 6 - Okay. 29 out of 595 reviews" "
Rating 4 - Poor. 7 out of 595 reviews" "
Rating 2 - Terrible. 9 out of 595 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

SAMIRA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a night during my work related training
Stayed 1 night in May 2024
Response from tom on 4 May 2024
thanks for the review

10/10 Excellent

debbie, Hervey Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Nice girl at reception very quiet
Stayed 1 night in Apr 2024
Response from tom on 17 Apr 2024
thankyou Debbie for your 5/5 review.look forward to seeing you again.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay for 1 night, room was clean and comfortable, excellent tea and coffee making facilities and toiletries etc.
Stayed 1 night in Mar 2024
Response from tom on 20 Mar 2024
thank you for the great review, I will let the housekeepers know they continue to do a great job. hope to see you again very soon.

8/10 Good

Rodney

Liked: Cleanliness, property conditions & facilities
Good stay would recommend
Stayed 2 nights in Feb 2024
Response from tom on 13 Feb 2024
thanks for the review

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private outdoor seating area and adequate seating inside.
Stayed 1 night in Feb 2024
Response from tom on 13 Feb 2024
thanks for the review

8/10 Good

Joanne

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good place to stay.
Stayed 1 night in Feb 2024
Response from tom on 13 Feb 2024
thanks for the review

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcome & great customer service. Comfortable room. Everything we needed for a short stay. Lovely restaurant & bar. The menu is comprehensive, something for every taste & prices comparable. Danna & her colleague on reception & Adam in the restaurant made this short stay one that has us saying we would definitely return. Thank you, guys n gal.
Stayed 1 night in Feb 2024
Response from tom on 13 Feb 2024
thanks for the review

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd like everything the staff. The food. The room and parking.
Stayed 1 night in Feb 2024
Response from tom on 13 Feb 2024
thanks for the review

8/10 Good

tori

Stayed 1 night in Jan 2024
Response from tom on 13 Feb 2024
thanks for the review

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Weekend of 5th Jan 2024
Positives: * Check in the quickest I've ever experienced * Presentation of room 10 out of 10 Room itself 10 out of 10 * Restaurant Meals and staff 10 out of 10 * Locality 10 out of 10 Negatives: * Don't open lid of BBQ, not usable and if I was the manager I would hide my head in shame, its a rust bucket * If you want to get to BBQ and Pool, don't trust the times given in room info nor sign at pool as pool door locked 40mins prior to either times advised Conclusion: * Would definitely stay again once they upgrade the beds, look great in photos but my roof top tent mattress at 50mm is more comfortable, my back is aching and my partners shoulder is out of whack * Further may I add if you are going to state you are 4.5 star then you should be supplying better that 2 ply toilet paper - don't you think? ALL IN ALL A GREAT PLACE TO STAY IF YOU CAN HANDLE SLEEPING ON A PLANK OF WOOD Regards
Stayed 2 nights in Jan 2024
Response from tom on 13 Feb 2024
thanks for the review

6/10 Okay

Huw

Stayed 1 night in Dec 2023
Response from tom on 13 Feb 2024
thanks for the review

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Response from tom on 13 Feb 2024
thanks for the review

10/10 Excellent

Felicity

Stayed 1 night in Dec 2023
Response from tom on 7 Jan 2024
thanks for the review

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from tom on 28 Nov 2023
thanks for the review

2/10 Terrible

Myriam

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the hotel around noon to be told by a highly obnoxious, rude and unhelpful front-desk attendant that check-in wasn't until 2pm. He didn't bother to see if the room was ready, which was frustrating for us given we had a wedding to attend and tired kids in the car after a long drive. Ended up cancelling the room and having to stay with friends - no refund offered. Absolutely terrible experience - STAY ELSEWHERE
Stayed 1 night in Nov 2023
Response from tom on 14 Nov 2023
thanks for the review.that's not what happened at all, you came in and asked if the room was ready and given it was a Saturday morning, the housekeepers were still cleaning your room that you booked, which was a family room. I checked if your room was ready and it wasn't, and check in time is at 2pm, regardless of if you have a wedding or not. you can't just walk in and demand your room, then your husband came in and asked again and I said 2pm. you can't cancel a booking on the day, or you will be charged its hotel policy. so, I suggest next time ring and ask if its ready before storming in demanding it before check in time.

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from tom on 4 Nov 2023
thanks for the review

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Danah on 21 Oct 2023
thank you :)

8/10 Good

Jessica

Disliked: Cleanliness
We stayed in the king spa room it was nice only down side was spa had mold in and around it and air con didnt work well.
Stayed 1 night in Sep 2023
Response from tom on 23 Oct 2023
thanks, Karen, the air con is brand new, and there is no mold in the bathroom.

8/10 Good

Adele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Danah on 21 Oct 2023
Thank you :)

10/10 Excellent

Rebecca

Stayed 5 nights in Sep 2023
Response from tom on 8 Oct 2023
thanks for the review

8/10 Good

Craig

Stayed 1 night in Sep 2023
Response from tom on 4 Oct 2023
thanks for the review

6/10 Okay

David

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Danah on 1 Oct 2023
thanks :)

4/10 Poor

Carol

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was only given 1 key for 2 bedroom apartment found out from cleaner other key was in someone eles room! $200 hold was taken on card told it would be released 2 days after departure , called to find out what delay is fobbed off told id be called back still waiting 10 days later Pathetic!
Stayed 2 nights in Sep 2023
Response from tom on 25 Sept 2023
thanks for the review

6/10 Okay

Sharyn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms but booked 2 bedroom unit for 4 adults, only 2 armchairs, requested extra 2 as in room on previous stay. Told elsewhere, however smaller rooms for 2 guests had 3 in each room and two missing from our room were in Housekeeping room right beside us. Did not appear damaged, if were still better than nothing. Told to sit on dining chairs, not comfortable with injuries/health issues for longer relaxation.
Stayed 2 nights in Sep 2023
Response from tom on 17 Sept 2023
thanks

10/10 Excellent

claro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place had enough and spacious cer parking spaces. The room had private outdoor seating area.
Stayed 1 night in Sep 2023
Response from tom on 17 Sept 2023
thanks for the review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from tom on 17 Sept 2023
thanks for the review

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for for a night or two in Toowoomba
Stayed 1 night in Sep 2023
Response from Danah on 13 Sept 2023
thank you!

2/10 Terrible

danielle

Stayed 1 night in Aug 2023
Response from tom on 4 Oct 2023
thanks for the review of a hotel you never stayed at, must be cool to write a review about nothing.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Danah on 3 Sept 2023
thank you :)

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, nice and clean. Very convenient to everything
Stayed 1 night in Jul 2023
Response from tom on 24 July 2023
thanks for your review

10/10 Excellent

Vanessa

Stayed 1 night in Jul 2023
Response from tom on 24 July 2023
thanks for your review

8/10 Good

Dylan, Starke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room: excellent. Service for breakfast was rather slow, and the meat was so tough as to be inedible.
Stayed 1 night in Jul 2023
Response from tom on 24 July 2023
thanks for your review

8/10 Good

Dale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quality accommodation at affordable price
Stayed 1 night in Jul 2023
Response from tom on 10 July 2023
thanks for the review

10/10 Excellent

Benjamin R

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jun 2023
Response from tom on 5 July 2023
Thanks for the review

10/10 Excellent

Joanne

Stayed 1 night in May 2023
Response from tom on 5 July 2023
thanks for review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always an amazing stay. Its quite plenty of parking close to shopping
Stayed 2 nights in May 2023
Response from tom on 5 June 2023
thanks for the review

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities
Platinum International is hands down the best value for money accommodation in Toowoomba.
Stayed 2 nights in May 2023
Response from tom on 5 June 2023
thanks for the review

6/10 Okay

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place but unfortunately i had dogs that were barking pretty well all night Suggest if staying ask for ground floor at feont of property... maybe better? Over all a great place just need to address the barking dogs
Stayed 1 night in May 2023
Response from tom on 5 June 2023
thanks for the review

6/10 Okay

Joseph

Travelled with partner
ok
Stayed 2 nights in May 2023
Response from tom on 5 June 2023
thanks for the review

8/10 Good

Michael

Stayed 1 night in Apr 2023
Response from tom on 8 May 2023
thanks for the review

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from tom on 8 May 2023
thanks for the review

10/10 Excellent

Scot, Reesville

Stayed 2 nights in Mar 2023
Response from tomtom on 25 Apr 2023
thanks for the review

10/10 Excellent

james

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property allowed us plenty of ground level room with four kids. The unit had all necessary amenities for cooking, and a full size fridge. Our unit had dining inside, and a full size table on the private patio. Would stay her again.
Response from tom on 13 Mar 2023
thanks for the review.

10/10 Excellent

Damian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds and large rooms
Stayed 3 nights in Mar 2023
Response from tom on 13 Mar 2023
thanks for the review

8/10 Good

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and comfortable. Staff very friendly. Would stay here again.
Stayed 2 nights in Mar 2023
Response from tom on 13 Mar 2023
thanks for the review

8/10 Good

Courtney

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2023
Response from tom on 13 Mar 2023
thanks for the review

10/10 Excellent

Ben

Travelled with family and small children
Liked: Cleanliness, amenities
Great place! One of the few places left that provides a full minibar. Amazing spacious family room with beds galore! Heaps of car park spaces and amazing menu! We ordered room service and was pleasantly surprised by the quality of our meals. Location was very convenient, close to a small plaza with more than enough essentials to utilise. The swimming pool looked good but the waterfall and spa wasn’t working. People weren’t friendly, and too many smokers outside the balconies. A poor reflection of the people in Toowoomba. Overall def lives up to the reviews! Thank you team for the great experience.
Stayed 1 night in Feb 2023
Response from Danah on 19 Feb 2023
Thanks so much for the review :)

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023
Response from tom on 28 Nov 2023
thanks for the review

10/10 Excellent

Wayne

Stayed 1 night in Feb 2023
Response from tom on 13 Mar 2023
thanks for the review

8/10 Good

Anthony

Stayed 1 night in Jan 2023
Response from tom on 13 Mar 2023
thanks for the review