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Reviews of Burke and Wills Hotel

4.5 out of 5
Burke and Wills Hotel
554 Ruthven Street, Toowoomba, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 446 out of 675 reviews" "
Rating 8 - Good. 190 out of 675 reviews" "
Rating 6 - Okay. 27 out of 675 reviews" "
Rating 4 - Poor. 10 out of 675 reviews" "
Rating 2 - Terrible. 2 out of 675 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Daron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms and the reception staff were very helpful
Stayed 1 night in May 2024

10/10 Excellent

Valmai, Coolangatta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the restaurant the meals were lovely and reasonable. Staff were friendly and helpful and would stay there again highly recommend
Stayed 1 night in May 2024

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for organising the early check in. Much appreciate Nikki’s service.
Stayed 1 night in Apr 2024

10/10 Excellent

Rakin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place. Excellent staff
Stayed 2 nights in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen, Marsden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay with everything close by,
Stayed 1 night in Apr 2024

10/10 Excellent

Chentelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with professional service and classic decor
Stayed 1 night in Mar 2024

10/10 Excellent

Kerry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with great facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph, Ermington

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with stay reception was exceptional with serbice
Stayed 1 night in Mar 2024

8/10 Good

Jeff, Toowoomba

Travelled with partner
Central to everything in town
Stayed 1 night in Mar 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our one night stay but did not like the process for ordering food in the restaurant. It is just not our thing and many places were like this in Australia. We prefer to order from a person not an app.
Stayed 1 night in Feb 2024

10/10 Excellent

BEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Feb 2024

10/10 Excellent

Wendy A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lynda was amazing on the front desk. A lovely check in and out experience
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for access to city
Great value for money, superb staff and good location
Stayed 1 night in Feb 2024

10/10 Excellent

Jackaline

Liked: Cleanliness, staff & service, property conditions & facilities
Wow what great service my room was amazing clean great bed very comfortable. I will be back
Stayed 2 nights in Jan 2024

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the creatures comforts at an affordable price.
Stayed 1 night in Jan 2024

10/10 Excellent

Elaine

Business traveller
Liked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms! Nice and easy walk of the main street with lots of dining and bar options. Staff were very friendly and helpful. Looking forward to staying again.
Stayed 1 night in Dec 2023

10/10 Excellent

Jakin

Stayed 1 night in Jan 2024

8/10 Good

Katie

Stayed 2 nights in Dec 2023

6/10 Okay

jayne alison

Room very small, food in the restaurant awful.
Stayed 1 night in Jan 2024

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. Very helpful, friendly and they all had smiles on their faces and great attitudes. It was lovely....
Stayed 1 night in Jan 2024

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jemma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Madonna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with friendly, helpful staff. Zac's restaurant has a great choice of food and something for everyone.
Stayed 5 nights in Dec 2023

10/10 Excellent

Dimitrius

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a surprise. Room was very nice, reception at its best, no noise from casino or bar, just a delight. Hughe shopping center close by, food precinct, restaurants, cafes, even the big M is within 5 minutes.
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Travelled with family, Travelled with family and small children
Liked: Amenities
Very clean rooms in a great position. Highly recommended
Stayed 1 night in Dec 2023

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to all facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Awesome as usual
Stayed 1 night in Dec 2023

10/10 Excellent

Erick

Stayed 2 nights in Dec 2023

10/10 Excellent

Skye

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Felicity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, very comfortable bed.
Stayed 2 nights in Nov 2023
Response from Public Relations Manager on 5 Dec 2023
We are delighted to hear that you enjoyed your stay Felicity, thank you for your fantastic review. We hope to welcome you back again soon.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the King Spa room which was huge with an oversized TV and two lazy-boy easy chairs plus a desk etc and a comfortable king bed and very large spa bath. All the fittings were first class and the ceiling was beautiful. Would definately stay here again.
Stayed 1 night in Nov 2023
Response from Public Relations Manager on 29 Nov 2023
Thank you for taking the time to write your review Michael, we are thrilled to hear that you enjoyed many aspects of your stay.It would be our pleasure to welcome you back for your next stay, thank you!

10/10 Excellent

Hillary

Stayed 1 night in Nov 2023
Response from Public Relations Manager on 23 Nov 2023
Thank you for your review Hillary, we are pleased to hear that you had a great stay.We hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very welcoming & helpful it looked like it was expensive but it was very affordable.
Stayed 2 nights in Nov 2023
Response from Public Relations Manager on 12 Nov 2023
Thank you for your wonderful review Michael, we are thrilled to hear that you had a great experience and it would be our pleasure to welcome you back again soon.

8/10 Good

Cheri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous bed, great views, great staff, delicious meals
Stayed 1 night in Oct 2023
Response from Public Relations Manager on 1 Nov 2023
We are delighted to hear that you enjoyed many aspects of your stay, Cheri. Thank you for taking the time to write your review, we appreciate your feedback.

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always an enjoyable experience staying. The standard is always high with friendly staff.
Stayed 1 night in Oct 2023
Response from Public Relations Manager on 30 Oct 2023
We are thrilled to hear that you enjoyed your stay Lee, thank you for taking the time to leave your review. It would be our pleasure to welcome you back again soon.

10/10 Excellent

Margaret

Stayed 1 night in Oct 2023
Response from Public Relations Manager on 29 Oct 2023
Thank you for your wonderful review Margaret, we are happy to hear that you enjoyed your stay and it would be our please to welcome you back again soon.

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but convenience located in the centre of the city. Good restaurant downstairs
Stayed 1 night in Oct 2023
Response from Public Relations Manager on 25 Oct 2023
Thank you for your great feedback Stephen, we appreciate your review and are happy to hear that you enjoyed your stay in Toowoomba city.

10/10 Excellent

Karly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and our room was beautiful. Definitely will stay again
Stayed 1 night in Oct 2023
Response from Public Relations Manager on 22 Oct 2023
Thank you for your great review Karly, we are absolutely delighted to hear that you enjoyed many aspects of your stay and it would be our pleasure to welcome you back again soon.

10/10 Excellent

Jakin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently the best accommodation in Toowoomba in my opinion. From the parking right through to checkout it's seamless, comfortable, clean, professional and friendly.
Stayed 1 night in Sep 2023
Response from Public Relations Manager on 2 Oct 2023
Thank you for your kind words Jakin, it is always our pleasure to welcome you to the Burke & Wills Hotel. We are delighted to hear that you have enjoyed your stays and we look forward to your next visit.

10/10 Excellent

Jasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2023
Response from Public Relations Manager on 2 Oct 2023
Thank you Jasmin, we're thrilled to hear that you enjoyed your stay in Toowoomba. We hope to have the opportunity to welcome you back again soon.

10/10 Excellent

gary

Stayed 1 night in Sep 2023
Response from Public Relations Manager on 15 Oct 2023
We are happy to hear that you enjoyed your stay, Gary. Thank you for taking the time to leave your review!

8/10 Good

Kathy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay as always
Stayed 2 nights in Sep 2023
Response from Public Relations Manager on 19 Sept 2023
Thank you Kathy, we are thrilled to hear that you enjoyed your stay.

10/10 Excellent

Bjorn

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay with modern and comfortable rooms. Friendly staff.
Stayed 1 night in Sep 2023
Response from Public Relations Manager on 18 Sept 2023
We are thrilled to hear that you enjoyed your stay Bjorn, thank you for your excellent review.It would be our pleasure to welcome you back again soon.

10/10 Excellent

SARA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to spend a couple of nights whilst visiting Toowoomba.
Stayed 2 nights in Sep 2023
Response from Public Relations Manager on 17 Sept 2023
We are delighted to hear that you enjoyed your stay in Toowoomba, Sara. Thank you for your lovely review, it would be our pleasure to welcome you back for your next visit.

10/10 Excellent

adrian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great very quiet and food from restaurant was amazing
Stayed 1 night in Sep 2023
Response from Public Relations Manager on 12 Sept 2023
Thank you for your great review Adrian, we are thrilled to hear that you had an enjoyable experience throughout your stay and it would be our pleasure to welcome you back again soon.

10/10 Excellent

Mark, Winter Haven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Only problem is limited parking.
Stayed 1 night in Aug 2023
Response from Public Relations Manager on 4 Sept 2023
Thank you for your great review Mark, we're happy to hear that you enjoyed your experience and we appreciate your feedback. Thank you.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great service easy parking
Stayed 1 night in Sep 2023
Response from Public Relations Manager on 3 Sept 2023
Thank you for your great review David, we are thrilled to hear that you had a great experience and it would be our pleasure to welcome you back again soon.